HDFC Bank Complaints & Reviews

Apr 16, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share the required details along with the offer details, transaction details, and complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Preethi
HDFC Bank Customer Assistance

May 15, 2020

HDFC Bank Customer Care's response Dear Customer,

We would like to inform you that the regulatory guidelines stipulate that Demat accounts can be closed only on receipt of valid closure requests received from the customer.
Hence, we request you to please submit the closure form to any of our branches offering depository services. The form has to be duly signed by all the account holders.
The form has to be submitted to the branch in person (at least one of the account holders) incase of transfer cum closure cum waiver request. To process the same, we request you to submit any one self attested copy of valid proof of identity which is mandatory for all the holder(s) viz PAN card, passport, Voter ID card, Driving license etc.
There are no closure charges involved if the closure constitutes transfer of securities to another Demat account having identical name(s), identical PAN and order. For example, there are no off market transaction charges if all the securities are transferred from the Demat account in the name of Mr. Ramesh Tandon to another Demat account which is the name of Ramesh Tandon.
The off market transfer charges in such a case shall be waived, subject to submission of the following documents by the account holder during closure:
Annexure Q (copies enclosed) duly filled & signed by the account holder(s) with target DPID and client ID correctly filled up
Duly certified (signed and stamped by the receiving DP) Client Master List (CML) or Original Crystal Report (CR) in case of CDSL Accounts obtained from the target Participant with whom the client has opened a new Demat account or maintains a Demat account
Statement of Holding of the source account duly self-attested by the account holder.
All unused delivery instruction slips (DIS) to be cancelled and surrendered along with the Annexure Q
IMPORTANT: If all the above requirements are not met the waiver of off market charges will not be extended to you and you will be charged for the transfer to the other Demat account as per the tariff schedule agreed at the time of opening of Demat account.
We request you to provide de-linking instructions separately for e-broking/online trading account.
You may also contact HDFC securities at [protected]@hdfcsec.com to get additional clarifications.
Also, Kindly note that, Demat account held in sole name with nil holdings and no outstanding Demat charges can be closed based on email insctruction from your registered email id to [protected]@hdfcbank.com along with your 8 digit demat account number (can be viewed under HDFC Bank Net Banking>>>Demat Tab) and DP ID
Please find the soft copy of the demat closure request form below:
https://bit.ly/3cBFMqp
For the complete address and contact details of our Demat service providing Branches, Please visit the following URL
https://bit.ly/3bBpRHn

-Zubin
HDFC Bank Customer Assistance

Apr 25, 2020

HDFC Bank Customer Care's response Dear Customer,

We are looking into your query vide reference number[protected] and will respond to you shortly. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff for customer service. There may therefore be some delay in responding to your queries and complaints PhoneBanking, email support, and social media channels. We request your patience and support under these unprecedented circumstances.

-Nadia
HDFC Bank Customer Assistance

Apr 16, 2020

HDFC Bank Customer Care's response Dear Customer,

Thank you for writing to us. In case, details provided by you were accurate and your EMI moratorium request has been successfully registered, we will refund the EMI deducted by 17th April 2020. Thank you for your patience. Stay Safe. Bank from Home! For further information please visit bit.ly/2UQCPe7.

-Preethi
HDFC Bank Customer Assistance

Apr 25, 2020

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID: 11694055 and will revert to you within 12 working days. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us.

-Nadia
HDFC Bank Customer Assistance

Apr 17, 2020

HDFC Bank Customer Care's response Dear Customer,

We'll look into that for you. Please provide your registered contact details and transaction details at the below given link: http://bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it. We'll sort this out for you.

-Anay
HDFC Bank Customer Assistance

Apr 17, 2020

HDFC Bank Customer Care's response Dear Customer,

We'll look into that for you. Please provide your registered contact details and transaction details at the below given link: http://bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it. We'll sort this out for you.

-Anay
HDFC Bank Customer Assistance

Apr 29, 2020

HDFC Bank Customer Care's response Dear Customer,

Kindly note that your EMI moratorium request has been accepted and the eligible EMI refund posted back to your account, please check and verify the same. In case your EMI transaction bounced, you have been automatically opted in for EMI moratorium and there will be no further EMI debits in your account for April '20 and May '20.

-Anay
HDFC Bank Customer Assistance

Apr 23, 2020

HDFC Bank Customer Care's response Dear Customer,

We are looking into your query vide reference number[protected] and will respond to you shortly. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff for customer service. There may, therefore, be some delay in responding to your queries and complaints via PhoneBanking, email support, and social media channels. We request your patience and support under these unprecedented circumstances.

-Zubin
HDFC Bank Customer Assistance

Apr 15, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share the transaction details with your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Apr 16, 2020

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and request you to contact One Assist directly in the Toll-free numbers as mentioned below and our Phone Banking Officers will be glad to assist you on cancellation. Alternate No.[protected] or write to [protected]@oneassist.in.

-Zubin
HDFC Bank Customer Assistance