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HDFC Bank Complaints & Reviews

2.9
Updated: Mar 24, 2026
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HDFC Bank reviews & complaints page 444

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B
bhavuk chawla
Apr 21, 2020
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Have bought my iphone11 with hdfc bank debit card on 02/12/2019 in imagine mgf metropolitan mall gurgaon. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in imagine, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible,
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 28, 2020
HDFC Bank Customer Care's response
Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 7 working days.

-Nadia
HDFC Bank Customer Assistance
May 03, 2020
Updated by bhavuk chawla
Hi

I am still waiting for update but can't get update from your side here are few more details that might be needful

May 10, 2020
Updated by bhavuk chawla
Hi

I am still waiting for update, you said you will revert back within 7 working days but didn't get any response from your side and also didn't get any ref or complaint number from you guys. :(
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    A
    ashu3889
    Apr 21, 2020
    Resolved
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    Resolved

    Address: A905 Alacrity society, near bitwise baner

    Hi team, i am ashutosh, on 20th april 2020, 6 fraudulent transaction occurred from my hdfc credit
    Card of rs 3999/- 2 times, rs 79/- 4times and rs 1/- one time totalling to rs.
    8300 without any otp. Merchant name is google proxima beta.. These
    Transaction happened between 11:40 am and 11:55 am and i blocked my card
    Immediately after that. Please help me in getting my money back.
    Aug 10, 2021
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    May 15, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    We request you to share a scanned copy of the complete Cardholder dispute form to cc.[protected]@hdfcbank.com and we shall assist you. You can download the form from the below link http://bit.ly/2IOLetO.

    -Nadia
    HDFC Bank Customer Assistance
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      A
      Aarthi nagarajan
      Apr 20, 2020
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      Hi Team,
      I have already cancelled this one assist scheme in my hdfc bank account, but could see they have charged 2999 amount in my credit card for this April month which i am not agreed.I won't pay this one assist amount anymore, please cancel this amount from my account and inform bank as well.And please don't request me any amount with respective to one assist.I am suffering for money and this is also added which I m not capable to pay anymore.
      HDFC Bank customer support has been notified about the posted complaint.
      May 01, 2020
      Updated by Aarthi nagarajan
      Hi one assist team,

      I could still see my credit statement with no change, if you convey to the bank on the cancellation, please request bank or you to drop the confirmation email on cancellation.
      Dear Aarthi, We are sorry for the inconvenience caused. We never want our customers to feel this way. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we will assist you - Swarali, Team OneAssist.
      Hi Swarali,

      I have given my details in the given link, expecting your call back for solving this issue.Kindly help me.
      Dear Aarthi, We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.
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        M
        Mohd Suhail Kagzi
        Apr 20, 2020
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        I was purchase an apple iphone 11 on december 5 I didn't recieve a cashback that company claim i swipe my hdfc credit card please kindly help me
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          Y
          yashugupta7
          Apr 20, 2020
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          Hi

          I have created PPF account online using net banking.It get opened at anna nagar branch .As it is difficult to maintain the account .Please transfer this account to the home branch in noida sector 18 ansal arcade
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            A
            ajaykotamraju
            Apr 20, 2020
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            Dear all,

            I am ajay. K worked as a sales officer in classic on phone department and i have resigned on 27thfeb 2020 and my last work day is 27th march 2020 but i did not receive any official confirmation if have written so many mails to exit officer on the same issue but iam not getting any reply from them because of this iam loosing my opportunity in my next company iam trying for this from past 20 days please do need full

            Regards:ajay. K
            Emp:off193675
            [protected]
            [protected]@gmail.com
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 22, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            Please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com. We'll get back!

            -Anay
            HDFC Bank Customer Assistance.
            Apr 23, 2020
            Updated by ajaykotamraju
            plese tell the mail id iam trying to send the mail to given mail id but it is not correct i think
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              P
              Pavithra Murugasamy
              Apr 20, 2020
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              I purchased iPhone 11 - 128 GB on jan 20 2020 at iplanet Bangalore, but I didn’t receive the cashback yet. The retailer said me tat I would get the cashback of amount 6000 within 90 days. Kindly look into this as priority and I Hope this issue gets resolved and cashback will be credited as soon as possible. Thank you .
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                S
                Sudhanshu sharma jhs
                Apr 20, 2020
                Resolved
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                Resolved

                Address: HDFC BANK MAIN BRANCH JHANSI 284003

                These are the mails sent to hdfc card customer care.
                On 3rd'april

                Dear concern from yesterday onwards i receiving messages from hdfc bank to use my credit card 5000/- for apple. Combill for 5 times and total transition is around 20300/-
                1st message receive on 2nd april yesterday @13:41 of amount 5000/-
                2nd message receive again on 2nd april @ 17:15 of amount 5000/-
                3rd message receive again on 2nd april @17:31 amount 5000/-
                4th message receive today on 3rd april @13:41 amount 50000/-
                5th message again today @15:05 of amount 219/-
                6th message again of declined transaction due to wrong pin expiry and cvv.
                Please take note i have not done these all translations and please help to stop all these, just not i have requested to block my cc.
                My card no. Is [protected].

                On 15th april

                Sudhanshu sharma
                Apr 15, 2020, 5:30 pm (5 days ago)
                To ajay. Kumar54, customerservices. Cards

                Dear ajay ji as per telecom with you regarding fraudulent on my card, yet i haven't received any revert from customer care.
                I have blocked my card on 3rd and after that continue to receive messages for the wrong cvv.
                On 7th i recieve message from hdfc bank my new card generates 2490, but on my mobile i receive on 4th wrong cvv on this new card.
                Please suggest or help in this matter when yet i haven't received my card how come this is possible.
                Earlier on 4th i have also informed you ajay ji because customer services are limited due to covid 19 lock down world wide.
                On the 3rd morning i informed abhishek mishra (Bm hdfc bank sipri branch) and he took mr. Tripathi area sales manager credit card department jhansi and i informed him all the things happened, then i sent the mail in the evening and blocked my card too.

                Regard
                Sudhanshu sharma
                [protected]
                Jhansi
                Aug 8, 2021
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                May 12, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                We have reviewed your comments and request you to send us the duly filled and signed form which is available at the below link to cc.[protected]@hdfcbank.com to enable us to do the needful: https://bit.ly/2yNhMSs.

                -Zubin
                HDFC Bank Customer Assistance
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                  A
                  Aditya Sudhalkar
                  from Coimbatore, Tamil Nadu
                  Apr 20, 2020
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                  Address: Raopura Baroda

                  My policy term for 17589136 has ended but the funds have not been transferred to my account yet. Noone is answering
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                    V
                    Vanshika007
                    Apr 20, 2020
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                    I purchased iphone 11 on 30th November 2019, it has been more than 120 days but i did not recieve my 6k cashback .
                    i request that hdfc bank should process the refund as soon as possible
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                      A
                      Ashok kumar mamidi
                      Apr 20, 2020
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                      Address: Apar Technologies Pvt Ltd#22, 5th Floor, SJR Cyber, Lasker Hosur Road,Adugodi, Bengaluru, Karnataka 560030

                      Hi team,
                      My hdfc credit card has been hacked and it has been used in an unauthorized transactions in simple mobile merchant on 20th january 2020 of total amount in three different fraudulent transactions of 11371.75/-.

                      Hdfc bank is given one case no i. E:[protected]. But hdfc bank is sending statements cumulating fraud transaction amount plus intersert charges for that.

                      So please look into the issue and help me.

                      Thanks,
                      Ashok kumar m,
                      [protected],
                      Msk. [protected]@gmail.com
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 20, 2020
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                      -Anay
                      HDFC Bank Customer Assistance
                      Apr 21, 2020
                      Updated by Ashok kumar mamidi
                      Hi Team,
                      My Credit Card was blocked and temporary card assigned to mine. But I am not received any new card, So I am unable to the payment for new card.
                      So I am requesting please send the new card to details below email id or my native address because I am not staying at current address in the card statement.
                      Current Address:
                      M Ashok Kumar,
                      Plot no:06, SRL Nagar, Thondawada, Chandragiri.
                      Chittoor Dt, AP. Pin:517505

                      And for immediate payment share my new card details in pin security code formate to my register email id.

                      So that I will pay the amount in oder to avoid the late fee and other concerns.

                      Without the card how I should I pay the amount. So please exclude my late fee for the months of
                      February, March, April months and interest fees also .

                      Because it is not mistake, it's bank issue with card details how is the customer should the pay the amount.

                      Yesterday I have done 1000 sample for crediting to my old CC or blocked ([protected])

                      So please send my card details to my register e mail for the immediate payment.

                      my register e-mail- mamidi.[protected]@hotmail.com, [protected].
                      Verified Support
                      Apr 29, 2020
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We request you to write to us at cc.[protected]@hdfcbank.com and we shall assist you.

                      -Nadia
                      HDFC Bank Customer Assistance
                      May 19, 2020
                      Updated by Ashok kumar mamidi
                      sent mail but no updates from HDFC bank side for delivering the new card.
                      How can i a make payment to old card, is it trusted for my old card for the payment.
                      So please send my new card ASAP.
                      May 19, 2020
                      Updated by Ashok kumar mamidi
                      mail id also not working, please and provide the necessary information to the customer
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                        S
                        Sanober Sayyed
                        Apr 20, 2020
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                        Received SMS on 17/04/2020

                        Ur transaction on HDFC Bank Debit/ATM Card ending 1744 for Rs. 1200.00 has been credited/reversed by IRCTC12027 on[protected]:17:11:04

                        But cannot see the transaction in the account statement

                        Please check
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                          K
                          Kalyan Ram Adiraju
                          Apr 20, 2020
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                          Address: koramangala branch ,Reliance digital

                          Hi, i have purchased iphone 11 on 21/12/2019, i have not received the cashback yet, i was told that i would receive the cashback in 3 months, i have purchased the phone in reliance digital koramangala branch. I was also told that my cashback would reflect in this month's statement, i have mailed reliance digital guys they are asking me to send them the bank statement to them from the date of purchase. Bank statements are personal details that also contains the other transaction which i have made. I don't wish to share it since they are password protected files.

                          I request you to please help me in this and kindly do the needful
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 23, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the offer details, transaction details, and complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                          -Anay
                          HDFC Bank Customer Assistance
                          Apr 27, 2020
                          Updated by Kalyan Ram Adiraju
                          In the above link in which category I have to log my complaint ??
                          its asking reference number, I have selected an option for without reference id, but I don't see any category for refund
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                            B
                            Brinda007
                            Apr 20, 2020
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                            Address: Ntt data services

                            The Bank has charged me Rs 885.00 for Depository charged which isn't used by me ever. Please take the needful action or let me know what needs to be done from my side.
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                              K
                              karpagamviswa
                              Apr 20, 2020
                              Resolved
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                              Resolved

                              Address: 29,USMAN ROAD,RANGAN STREET,CHENNAI-600017

                              In the atm during the withdrawal amount is debited after completing the primary steps but cash is not come out from the machine. I got a message that i have taken rs 6500 from my account.
                              The following is the message i received:
                              Alert:
                              You've withdrawn rs 6500.00 via debit card *2749 at + kamarajar street on[protected]:09:08:39.

                              But the cash was not dispensed by the atm. Please do the needful at this
                              Lock down period each penny is important.
                              May 25, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 22, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                              -Anay
                              HDFC Bank Customer Assistance
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                                B
                                Brinda007
                                Apr 20, 2020
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                                Address: Nttdata services, coimbatore

                                Date of incident-April 17-2020

                                The Bank has charged me Rs 885.00 for Depository charges which isn't used by me ever.Please take the needful action or let me know what needs to be done my side.
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                                  D
                                  Dggulati
                                  Apr 19, 2020
                                  Resolved
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                                  Resolved

                                  I had bought one product thru my credit card dated[protected], and that product is offered by hdfc credit card cashback of rs. 5000/- with in 90 days of purchase. Its been more than 90 days and i havent received such cashback. I am not able to connect with customer care call of hdfc so i launch complaint on hdfc site dated[protected] but i havent received any revert from the bank as well. Please take an appropriate action. Further in case any detail required by bank can reply on my mail.
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 15, 2020
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We request you to provide us with the complete offer details received from the bank along with header and footer and the transaction details such as transaction date, merchant name, amount by clicking on https://t.co/N2sk0voO2e to enable us to assist you. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                  -Zubin
                                  HDFC Bank Customer Assistance
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                                    B
                                    BEING SINGH
                                    Apr 19, 2020
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                                    I have bought my iphone11 pro with hdfc bank cerdit card on 11/01/2020 in apptronix batala. As mentioned by hdfc bank (To receive cashback of 6000 within 100 days from the transactional month end) i haven’t received my cashback till now, it is more than 100 days. I have asked in apptronix, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 29, 2020
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We request you to provide us with the complete offer details received from the bank along with header and footer and the transaction details such as transaction date, merchant name, amount by clicking on https://t.co/N2sk0voO2e to enable us assist you.Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                    -Nadia
                                    HDFC Bank Customer Assistance
                                    May 02, 2020
                                    Updated by BEING SINGH
                                    Send reference number
                                    May 08, 2020
                                    Updated by BEING SINGH
                                    The reference number is not showing. Can you please send it again.
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                                      J
                                      Jay74368
                                      from Patan, Maharashtra
                                      Apr 19, 2020
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                                      My name is jay parekh and i hold a saving account, credit card and multiple loans with hdfc bank, i would like to inform that i have a jumbo insta loan going on with the bank and the bank has created a dummy no ending with 9380 now let me tell you that i haven't opted for any moratorium and have infact paid the bill of 15225.26 on 17 th april, i have just disabled the auto pay because i pay every month manually, you can check your records, from the time i have taken this loan i have paid manually before 25th of every month so i just disabled the auto pay option thinking that when i am paying manually why should i keep this option as auto pay enabled and i have already paid the bill also because i dont want any kind of moratorium, today on 19th april 2020 i am getting a message that my moratorium has been availed and it will again be set up on auto pay from june and i will be liable to pay for the intrest of these 3 months but kindly check your records i have always paid manually and infact have already paid the current bill aswell, i dont wish to pay even a single penny of intrest towards the moratorium as i have not availed it, i want a call back from the senior management asap
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Apr 23, 2020
                                      Updated by Jay74368
                                      Whats happening with my complaint, are you guys not going to resolve this issue
                                      Verified Support
                                      May 15, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      You have complete discretion to either take advantage of the moratorium or to continue with your scheduled payments. In the event, if you do not wish to avail moratorium you can make the payment of total amount due within the payment due date to avoid levy of bank charges. For further information, please refer to the FAQs by clicking this link: https://bit.ly/3aB0TYT.

                                      -Nadia
                                      HDFC Bank Customer Assistance
                                      May 16, 2020
                                      Updated by Jay74368
                                      Hi Nadia,

                                      Did you read my complaint properly and you guys are responding after 22 days, i have just cancelled autopay and today on 16th May i am receiving a bill os Rs 0 to be paid, i had just cancelled the autopay why did you guys apply moratorium on my jumbo loan, reply quickly, dont reply after 15 days
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                                        J
                                        Jayesh Sartanpara
                                        Apr 19, 2020
                                        Resolved
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                                        Resolved

                                        Address: : 7 RANG NAGAR SOCIETY NEAR RAJ NAGAR SOCIETY AMROLI MAIN ROAD AMROLI CHORASI NEW KOSA ROAD N SURAT-394107 GUJ

                                        Hello sir,
                                        Though i did not allowed any emi charges, hdfc bank credit card department asking for offus emi charge..

                                        Card no: 5181 59xx xxxx 7135

                                        18/03/2020 igst-vps[protected]rate 18.0 -24 (Ref# 09999999980318008437615) 37.94
                                        31/03/2020 imps pmt[protected]Ref# 00000000000331007261976) 3, 977.00 cr
                                        18/04/2020 offus emi, int nbr:04, [protected] (Ref# 09999999980418007436699) 182.14
                                        18/04/2020 offus emi, prin nb:04, [protected] (Ref# 09999999980418007436681) 1, 747.05
                                        May 26, 2020
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 19, 2020
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

                                        -Bejoy
                                        HDFC Bank Customer Assistance
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