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Updated: May 26, 2026
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R
Ragesh Tharal
Apr 15, 2020
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I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 1808 without my concern on date:09/04/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number :6684030
Name :- ragesh t
Credit card number ending :- 1808
Aug 5, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
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Dear Ragesh, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.
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Dear Ragesh, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. You shall hear back from us within 2 - 3 working days. We appreciate your patience in the meantime - Nitesh, Team OneAssist.
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Dear Ragesh, As per the update received from our team, our executive spoke to you. As requested, your membership cancellation is processed and refund for the same will be credited in your account within 4-5 working days - Swarali, Team OneAssist.
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    S
    Shweta Suvarna
    Apr 15, 2020
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    Address: HDFc

    My 3500 rupees are on hold in HDFC bank.
    Why is it?
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      sasharam
      Apr 15, 2020
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      Hello,

      I purchased an iPhone 11 on December 21, 2019 and was told the INR 6000 cash back will be received within 90 days, however I have still not received. Please advise.
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        A
        aftabkhab
        Apr 15, 2020
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        Address: Narayan nagar,Ghatkoper west

        I am a hdfc bank creditcard holder. The bank has debited rs 1399/- from my credit card ending 8074 without my permission on date 04/04/2020. I am not interested about this service and dont want this one assist mfee membership any more. So refund this debited amount as soon as possible otherwise i will complain in consumer court.
        Aftab khan
        [protected]
        Aug 8, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 16, 2020
        HDFC Bank Customer Care's response         Dear Customer,

        We have reviewed your comments expressed and request you to contact One Assist directly in the Toll-free numbers as mentioned below and our Phone Banking Officers will be glad to assist you on cancellation. Alternate No.[protected] or write to [protected]@oneassist.in.

        -Zubin
        HDFC Bank Customer Assistance
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          S
          shilpa alkur
          Apr 15, 2020
          Resolved
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          Resolved

          Address: SN 208/3/2, UGF, Ambience Ex Hotel, Showroom No 2, Wakad, Pune- 411057

          Hello team,

          I have a home loan account in hdfc (Branch : wakad, pune).
          I have auto-debit facility enabled in order to pay my monthly emi.
          But in this month i. E. April 2020, my emi was not auto-debited.
          It was supposed to be auto-debited on 10th april 2020.
          Please note that had sufficient balance in my account.

          Please let me know the reason why it was not debited.
          And let me know if i can pay it by any other method without paying the late fees.
          Apr 16, 2020
          Complaint marked as Resolved 
          It got auto-debited on 16 April 2020
          HDFC Bank customer support has been notified about the posted complaint.
          Apr 15, 2020
          Updated by shilpa alkur           Please note that I did NOT OPT for covid moratorium
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            L
            lavakumarvakati
            Apr 15, 2020
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            Hi, I have received a message from VMHDFCBK stating that " Your RUPAY card XXX5230 missed you!But if it is not used in the next 30 days, we will have to suspend your card. Prevent it by using your card now!"

            I did not received any card and I do not have any clue on how to take this further.
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              A
              Andrews Natarajan
              Apr 15, 2020
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              My account is shows in negative amount .and details view say hold of some amount by MI Renuvene..

              In this difficult time due to lockdown need to money ..

              Request support to release the negative amount.
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                N
                Neeladevi Natarajan
                Apr 15, 2020
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                I purchased iphone 11 on Dec 5th, 2019. I was promised a cashback of Rs.6000/- within 120 days of purchase. It has been 133 days since the purchase and i have not received the promised cashback.
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                  S
                  Sunil B.l Kale
                  Apr 15, 2020
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                  My credit card no. [protected]

                  I have already paid minimum amount of rs. 6600/- of last month of credit card statement. And as per rbi guidelines i requested to moratorium regarding payment for three month and they have also sent me a sms that you can now defer credit card dues to june 2020 i enclose herewith the bank sms for your ready reference,

                  I surprise that bank have sent a e statement to my registered mobile no.[protected] that your have no minimum dues and total due is rs.128883.00.

                  I in this situation this is not possible for me to pay entire amount. I request to bank that if they cannot give the moratorium facility as they have sent me the sms that i can defer the dues upto june 2020 as per rbi guidelines.

                  If possible i try to pay minimum dues of the entire amount on this problematic days.

                  Please resolve my problem and reply at the earliest
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 15, 2020
                  HDFC Bank Customer Care's response                   Dear Customer,

                  To avail the credit card moratorium,
                  (a) voluntarily defer paying the outstanding during this period i.e. make NIL payment
                  (b) turn off AutoPay (in case the same is currently availed) through net banking / mobile banking to avail the benefit of the moratorium and reactivate the same post the end of the moratorium period.

                  -Anay
                  HDFC Bank Customer Assistance
                  Apr 15, 2020
                  Updated by Sunil B.l Kale                   How to go to turn off auto pay if online on net banking I have not find such option
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                    G
                    Gitesh Narvekar
                    Apr 15, 2020
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                    Resolved

                    I don't know how you guys charge the amount of rs rs 3021.43/- as "mirevenue hold through gefu" amount if please look into it i don't know why they charge that much amount. If it's because of a credit card i have already make the necessary payment of it. Please remove the amount coz within two days i am about to receive the amount from my pf. Requesting to you please check and remove.
                    Emp id: 63469120
                    May 19, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Apr 15, 2020
                    Updated by Gitesh Narvekar                     I have already clear the Pending EMI if its related to the credit card requesting you to please clear it, I am going to receive the amount of rs 11000/- for my EMI if the 3000/- is not clear the amount will be deducted to 8000/- please clear it check my credit cards details.
                    Verified Support
                    Apr 17, 2020
                    HDFC Bank Customer Care's response                     Dear Customer,

                    We are unable to trace the card number based on the details shared in your post. Click on https://bit.ly/2Lzhyn3 to share the your contact details and email id and the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                    -Nadia
                    HDFC Bank Customer Assistance
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                      D
                      Divzy
                      Apr 15, 2020
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                      Resolved

                      I bought clothes from reliance trends on december 29th 2019 and there was an offer of 10% cashback on paying through hdfc credit card/debit card - i have done transaction of rs 2076.92 using my debit card and that's why i'm entitled to get 10% cashback with in 90 days. Reference num. Against the transaction is[protected].

                      But i have already completed 90+ days, still i didn't received such cashback.

                      Resolution - i am expecting my cashback as i have already completed 90 days
                      May 16, 2020
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 15, 2020
                      HDFC Bank Customer Care's response                       Dear Customer,

                      We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                      -Anay
                      HDFC Bank Customer Assistance
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                        N
                        Nitine Soni
                        Apr 15, 2020
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                        Resolved

                        I had made a transaction of 30 dollars on 10th april 2020 and it was an otp based transaction on my debit card, for which the money was deducted immediately from my account.

                        But on 13th april 2020, 2277. 54 (30$) was deducted from my account and it says mctf. I fail to understand why the money has been deducted twice.

                        Kindly do the needful as soon as possible.

                        Regards
                        Nitine soni
                        May 25, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 21, 2020
                        HDFC Bank Customer Care's response                         Dear Customer,

                        As per our records, the said amount was claimed by merchant hence the amount was deducted from your account in case of any such dispute, please arrange for an email confirmation from a merchant on grievance.[protected]@hdfcbank.com regarding non-receipt of funds for further assistance.

                        -Nadia
                        HDFC Bank Customer Assistance
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                          S
                          swamy aavula
                          from Delhi, Delhi
                          Apr 15, 2020
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                          Address: Hyderabad

                          I am hdfc credit card holder from my credit card without my concern rs 1899 is Auto debited I am not interested towards assist so immediately refund the amount the credit card ending is 3626
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                            K
                            [email protected]
                            Apr 15, 2020
                            Resolved
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                            Resolved

                            Address: Plot no 93 shop no 5 akshar building moti nagar Vaishali Nagar Jaipur-302021

                            Dear sir.
                            Maine mere cradit card pr 40, 000/- ka loan approval karwaya tha bt uska cheque muje ab tk receive nahi huaa h or mere cradit card me loan approved dikha raha h jabki muje ab tk payment cradit nhi huaa h or maine aapke call center pr bhi kaie baar contact krne ki kosis ki bt phone nahi laga h... Or mai 18 apr ko bill generate hone wala h usme yadi loan ka payment aata h to mai use jama nahi karaunga...

                            Thanks
                            Kailash chand gurjar
                            [protected]@gmail.com
                            +91-[protected].
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 25, 2020
                            HDFC Bank Customer Care's response                             Dear Customer,

                            We wish to inform you that Insta Jumbo loan #56516893 booked on[protected] for Rs.40000 same was canceled on[protected] due to (COVID 19) unable to dispatch the Demand Draft to customer. The relevant credit will reflect in your May 2020 statement.

                            -Zubin
                            HDFC Bank Customer Assistance
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                              K
                              Kanithan
                              Apr 15, 2020
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                              I used my debit card to purchase online and after sometime I got it refunded it's been three weeks since I made the purchase and I haven't got my refund. I got the refund confirmation mail from the merchant side on the day of purchase. I was told by the merchant that I would receive the refund within 5-12 days but it's going to be a month now
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                                G
                                Git Esh Sheetal Ganpat
                                Apr 15, 2020
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                                Dear team,

                                I dont know how they charg the amount of RS. mirevenue hold through gefu Amount if RS 3021.43/- please look into it i dont know why they charg that much amount. Please realase the payment.
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                                  K
                                  Kannakumar
                                  Apr 14, 2020
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                                  999 spent via credit card my credit card amount cutting.refund my amount
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                                    B
                                    Bhupend33354585
                                    Apr 14, 2020
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                                    Resolved

                                    fake emi deducting

                                    Address: Credit Cards GSTIN : 33AAACH2702H2Z6

                                    Hi hdfc team

                                    I am a customer of hdfc bank.

                                    I am using hdfc bank last 2 years salary account.

                                    I am very upset about hdfc bank credit card services. I see from last 2 months MARCH and APRIL 2020 statements there are multiple charges are applicable to the given statement. I see there are multiple entries which are in accurate they CHARGED wrongly.

                                    Plz send my current statement...
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                                    Manoj Banthia
                                    Apr 14, 2020
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                                    I got charged of 4200 INR from my credit card by kay Richey without my knowledge
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                                      Cute Baby's
                                      Apr 14, 2020
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                                      Website: [email protected]

                                      I got charged of 4500 INR from my credit card without any knowledge
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