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Updated: May 26, 2026
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N
Naren ethiraj
Apr 9, 2020
Resolved
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I have done 5000 Rs transaction on April 8th, 2020 around 2 :40 Pm IST the transaction was declined twice due to time out. And my amount got debited and message was sent as a time out issue.

The Beneficiary account is in need of money and due to current corana virus situation please help in getting it.

I was trying to contact nearby Hdfc bank and customer care support no one is responding back
May 14, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 13, 2020
HDFC Bank Customer Care's response Dear Customer,

I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
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    B
    Bhupindee
    Apr 9, 2020
    Resolved
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    Resolved

    I have bought my iphone11 with hdfc bank debit card on 18dec 2019 in chandigarh. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in shop, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible. If you want i can send you the snapshot of bill where it's clearly mentioned. Kindly get back to me asap. Below are the details and also attaching copy of receipet as well

    Name of card holder : bhupinder singh
    Contact number : [protected]
    Email address: rana. [protected]@gmail.com

    Txn is :[protected]
    Rrb:[protected]
    Tvr:[protected]
    Aid:a[protected]
    Tc:[protected]e6415f
    Tsi:e800
    Appr code:263607

    Regards
    Bhupinder singh
    [protected]
    May 11, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 09, 2020
    HDFC Bank Customer Care's response     Dear Customer,

    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the offer details along with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

    -Anay
    HDFC Bank Customer Assistance
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      A
      Abhishek0053
      Apr 9, 2020
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      I purchased my iphone 11 on 8th December 2019 from Maple digital technology international through hdfc bank debit card.
      I was told that I will receive a cash back of Rs 6000 in 120 days but now its been more that 120 days that I have not received my cashback.

      Inv number: 001758
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        A
        [email protected]
        Apr 9, 2020
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        Address: Vpo Farwain Kalan

        My account Hdfc debit 118 rs ADHOC not inform me 07/04/2020 reverse my account
        Apr 09, 2020
        Updated by [email protected]         My Account debit 118 ADHOC

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          P
          Prince ku
          Apr 9, 2020
          Resolved
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          Resolved

          The hdfc bank has put a hold on my funds of rupees 7200. As mi revenue hold through gefu, ac number is
          Customer id:70132496
          Branch: arera colony mp
          The customer service is not able to give any info on this.
          First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful
          May 17, 2020
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 16, 2020
          HDFC Bank Customer Care's response           Dear Customer,

          Basis the Customer ID provided by you, we note that your account number ending with 1091 is active and regular. We also do not find any funds on hold in the account. We request you to kindly recheck your account or visit our nearest branch.

          -Zubin
          HDFC Bank Customer Assistance
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            A
            Akash Baloria
            Apr 9, 2020
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            Address: jammu and kashmir

            I bought my iphone 11 on january 1, 2020 Cashback hasn't credited to my account kindly look into this matter
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              M
              mohammed ali jinna Jinna
              Apr 9, 2020
              Resolved
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              Resolved

              Address: Chennai

              Dear sir

              My name is mohammed ali jinna. I have maintaining a salary account in your hdfc bank.. Just i have login your mobile application to check my balance in that five hundred it's got debited automatically and i have downloaded the statement and in that statement it's showing that mctf atw 500rs. But i didn't withdraw.. How is it possible?? Without my knowledge u have been debited five hundred rupees in my account and it's showing that atw.. It's a crime your cheating.. Please revert back my money asap if not i'll raise a complaint against on you.. My details given below

              Registered mobile number: [protected]
              May 13, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 10, 2020
              HDFC Bank Customer Care's response               Dear Customer,

              Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

              -Anay
              HDFC Bank Customer Assistance
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                H
                hkp2015
                Apr 8, 2020
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                I did an imps transaction from my hdfc bank netbanking. The amount has also been debited from my saving account.in few minutes. I received the message "your money transfer of inr 10, 000.00 on 08-04-20 timed out due to technical reason. (Imps ref no.[protected]. If this transaction is not done by you, call [protected]."

                I have checked the beniciary account but the amount has not been deposited. The amount is still not credited back in my saving account. Kindly look for an early refund please.
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 14, 2020
                HDFC Bank Customer Care's response                 Dear Customer,

                If the transaction has timed out, the amount will be credited in the beneficiary account in 3-4 working days. Please check with beneficiary bank for further status of funds as the amount is not yet refunded to your account. If beneficiary denies receipt of funds, please share such email confirmation from beneficiary bank on grievance.[protected]@hdfcbank.com.

                -Zubin
                HDFC Bank Customer Assistance
                Apr 17, 2020
                Updated by hkp2015                 Thanks for your reply.
                Apr 17, 2020
                Updated by hkp2015                 I also made the complain on HDFC customer care. No reply has been received from that end but I received reply on this forum. Thanks.
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                  C
                  Challa Suman Khsatriyas
                  Apr 8, 2020
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                  Without information some one robbed my money bloody hdfc bank this is u provide for security savings accounts
                  Plzzz pay back my mny 1000rs deducted tommorow I'll complaint police station about mctf atw
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                    A
                    Anshul_mishra
                    Apr 8, 2020
                    Resolved
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                    Resolved

                    memo present on account

                    I recently did my re-kyc for the second time and it has been more than a month and also visited hdfc bank personally more than twice. I received sms saying my account status has been successfully changed from blocked to active. But when i do online transaction, following is the message received with transaction failure: there is a memo present on the debit account, transaction declined....
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                    H
                    Hemant Kkc
                    Apr 8, 2020
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                    Address: Noida filmcity

                    Why my account in -884.wht is gefu explain me.
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                      S
                      Sumeet Kumar Bhandari
                      Apr 8, 2020
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                      Dear team,

                      Please check, i have opted for morotorium for my car loan instalment. My car number is pb10hd7785. My instalment is deducted from my savings account. I have opted to not to deduct the same. Refer screen shot attached with the pic.

                      Kindly find this through car number. Not sharing account details for security reason. Call me if required in other detail.

                      Regards
                      Sumeet kumar
                      [protected]
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 09, 2020
                      HDFC Bank Customer Care's response                       Dear Customer,

                      Thank you for writing to us. In case, details provided by you were accurate and your EMI moratorium request has been successfully registered, we will refund the EMI deducted by 17th April 2020. Thank you for your patience. Stay Safe. Bank from Home! For further information please visit bit.ly/2UQCPe7.

                      -Anay
                      HDFC Bank Customer Assistance
                      Apr 17, 2020
                      Updated by Sumeet Kumar Bhandari                       Hello Anay,

                      Today is 17th and i have not get my refund till time. It's 9.36 PM in my watch. Can you please check this for me. And do theneedful for refund.
                      Apr 21, 2020
                      Updated by Sumeet Kumar Bhandari                       Dear Anay/Team Hdfc,

                      Can you please revert on this.. I have still not received my money in my account.
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                        M
                        Muthukondu
                        Apr 8, 2020
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                        Resolved

                        Hello,

                        I have opted for monetorium of my personal loan of rs 5046 for next two months through ivr one week ago besides that you have debited the amount from the account.

                        I really dont understand then what is the use of opting the method of monetorium when you are least concerned about the request raised from your geniune customer.

                        I have to take care of my family financials and other expenses and even a penny less would effect my finance in this lockdown period.

                        I want my money to be refunded asap as its a tough finance situation period where everyone is going through.

                        Hope you got my point or i have to opt other options of escalting.

                        Thanks.
                        May 15, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 09, 2020
                        HDFC Bank Customer Care's response                         Dear Customer,

                        Thank you for writing to us. In case, details provided by you were accurate and your EMI moratorium request has been successfully registered, we will refund the EMI deducted by 17th April 2020. Thank you for your patience. Stay Safe. Bank from Home! For further information please visit bit.ly/2UQCPe7.

                        -Anay
                        HDFC Bank Customer Assistance
                        View replies
                        I was supposed to get my refund on 17 April for my personal loan account no:55688948 but haven't recieved any refund as the money got deducted even after applying for monetorium.
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                          arunjacob007
                          Apr 8, 2020
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                          I am having a HDFC bank easy emi credit card, I don’t have any payment due etc.now these covid 19 days I tried to make the transactions then the bank declines the transactions, why it is happening like that??
                          My credit card ends with 7119.
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                            J
                            Jay74368
                            from Patan, Maharashtra
                            Apr 8, 2020
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                            Resolved

                            emi not been deducted for personal loan

                            My name is jay arvind parekh and i have two personal loan with hdfc bank, the emi for the loans are rs 5953 and rs 1754 which are deducted on 7th of every month from my hdfc account, but today on 7th april 2020 none of my emi have been deducted from my account and there is enough balance in the account so i want to know why my emi for both the loans have not been deducted. I have not opted for the moratorium offered by the bank so why has...
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                            Ujjal Senapati
                            Apr 8, 2020
                            Resolved
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                            Resolved

                            Hi, amazon.in initiated a refund of 450 rs on 25th of march. It usually takes 4 or 5 business days to receive the refund in the bank account, but i haven’t received so. I have checked my latest bank statement. I contacted amazon.in and they told me that the refund has been initiated from their side. They have mailed me the transaction id. Please help me get my refund. I tried to contact hdfc bank, but i couldn’t find where to send the complaint. I tried calling but my call got disconnected.
                            Apr 16, 2020
                            Complaint marked as Resolved 
                            Refunded.
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 13, 2020
                            HDFC Bank Customer Care's response                             Dear Customer,

                            Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail. Once you receive the auto generated acknowledgment, please forward the screenshot of the email or SMS, along with registered mobile number and confirmation from the merchant.

                            -Nadia
                            HDFC Bank Customer Assistance
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                              H
                              Harshal0Sharma
                              Apr 10, 2020
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                              Address: HDFC Bank, No 223, Dehradun Rd, Opposite Rama Palace, Adarsh Gram, Rishikesh, Uttarakhand 249201
                              Website: hdfcbank.com

                              I made a purchase from microsoft.com store of 5200 Rs on 24th March 2020 at 01:19 AM IST and cancelled the purchase and requested for refund back to my HDFC credit card. I have checked with Microsoft, Microsoft has processed the refund however the same is not reflecting on my credit card its been 15 days and i have not received the refund amount back in my credit card account..
                              HDFC Bank customer support has been notified about the posted complaint.
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                                T
                                The-Techie
                                Apr 8, 2020
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                                I have bought my iphone11 pro max with hdfc bank debit card on 01/10/2019 in ipixel hubli. As mentioned by hdfc bank (To receive cashback of 7000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in ipixel, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible. I called bank 2 weeks ago, they said me to send a mail to customerservices. [protected]@hdfcbank.com. They havent replied to my mail still. Registered mobile number - [protected]
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 18, 2020
                                HDFC Bank Customer Care's response                                 Dear Customer,

                                We will definitely check into this. Kindly email us at - Grievance.[protected]@hdfcbank.com and restate your concern along with your account, contact, transaction details and copy of invoice and transaction charge slip so that we can investigate this further.

                                -Nadia
                                HDFC Bank Customer Assistance
                                Apr 20, 2020
                                Updated by The-Techie                                 sorry what is mail id, its showing protected. please help
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                                  K
                                  Khawaish
                                  Apr 8, 2020
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                                  I have a savings account with account number [protected] .
                                  I have been charged with rs 702 which has been put on hold by hdfc bank. Reason is miREVENUE HOLD THROUGH GEFU on 4th April without any valid reason.
                                  Plz tell me the reason.
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                                    M
                                    monika thapa
                                    Apr 8, 2020
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                                    I need to get my otp in my gmail account as my mobile phone isnot in use currently.
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