| Address: Primrose 7B, Embassy TechVillage, Sarjapura – Marathahalli Outer Ring Road, Devarabeesanahalli, 560103 |
Hi Team,
It's been more than one month I am requesting for NOC but the HDFC bank Credit Card Division is not providing it.
In the month of Feb 1st, 2020, I had paid jumbo outstanding of RS.1.30lakhs on my credit card number is ending with 6295.
Since 1st Feb 2020, I am following up for a NOC and I am calling to customer care daily once about checking the status and whenever I am giving a call to call center I am hearing the different processes from each individual and followed each process still having the same issue.
I have taken so many follow-ups on phone banking, in beginning, they given the commitment of 4, 5 working days and said I will receive a NOC letter on my mail id or Hard Copy, but now they are saying that I have to send the request letter to HDFC credit card division, Chennai.
After I came to know that I have to send a letter, I have sent a request letter to HDFC Credit Card Division, Chennai on 18th Feb from DTDC Courier services Docket number is B70817542.
I had received an acknowledgment on 21st Feb 2020(on my registered number), saying that the courier has been received HDFC CC Division Chennai and they will respond to me ASAP.
Since I am following with escalation manager and floor escalation manager that is Usha and Manjula K, Still I am not getting any positive response from escalation managers as well even they are giving a false commitment saying that I will receive the NOC but till date 5th of March 2020, I have not received.
I am very frustrated due to this type of experience. I never expected this type of service from HDFC.
I will never ever suggest anyone use HDFC services neither I will use.
Kindly look into it and sort it out ASAP and take an action against misusing the power and giving false commitments and false processes.
Looking forward to hearing from your team.
Regards,
Sachin M
[protected]
[protected]@gmail.com
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Mar 07, 2020
HDFC Bank Customer Care's response Dear Customer,
We wish to inform that your credit card number ending with 6295 was cancelled on 12/02/2020 and as on date, there are nil pending dues on the card account.
-Nadia
HDFC Bank Customer Assistance
Mar 07, 2020
Updated by Sachinmd7 Hi Nadia,
I know that there is a no pending outstanding from my end waiting for the NOC and it has been more than a month still, I haven't received, could you help me on getting NOC and take action against who is making it delay.
Looking forward to hearing from you.
Regards,
Sachin M
Mar 07, 2020
Updated by Sachinmd7 Hi Nadia,
Looking forward to getting my NOC and it's already got a lot of delays and I want my NOC ASAP. I have applied for another loan since I am waiting for this NOC.
I hope you can able to sort it.
Regards,
Sachin
How can bank deduct money without any acknowledgement
So i need clarification from bank or reverse my ₹118 to my account.
Reference No.MIR[protected]
I am writing this is with high priority problem for me which happened yesterday,
There are below deductions from my account,
date:12/02/2020 @INTER-BRN CASH CHG @ amount 177rs
My account number is : [protected]
Please solve this request and return back my amount 177