HDFC Bank Complaints & Reviews

They deducted 133 rupees without any acknowledgement

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Address: Door no: 1303, 6th main road, st floor, thiruvalluvar nagar, thiruvanmiyur

The hdfc bank has put a hold on my funds of rupees 222.59 as mi revenue hold through gefu, ac number is
Account number: 5010*59550
Ifsc: hdfc0003820
Branch: montieth road egmore
The customer service is not able to give any info on this.
First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful

Aug 14, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 07, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Emi rtn charges 236 rs. deduct

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Hi i have been using the credit card for the past two years and paying monthly dues on time. Two months back i contacted the agent and asked for the settlement offer and he gave me one. Now due to the pandemic of coronavirus i lost my job and i contacted the agent to cancel the settlement offer instead let me pay monthly dues. Now he has been harassing me to pay more than the usual else he will come to my home create a scene infront of my neighbours and talk to my father about it.
This has been a mental abuse for the past couple of days. I wrote an email as well to the bank but i didn't receive any response.
Kindly tell me what to do

Aug 16, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 14, 2020

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and request you to write to us at PriorityRedressalRPM.[protected]@hdfcbank.com to enable us to assist you.

-Zubin
HDFC Bank Customer Assistance

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Shveta Bhairamadgi

from Noida, Uttar Pradesh

Jan 23, 2021

Hello I am a HDFC credit card holder with the total outstanding due og 28000/-.I have been going through some financial concern due to the pandemic hence was making minimum due payment only and sometimes even they got delayed.I have been getting constant harrasing calls from the collection agencies of Hdfc ..Today on the call they informed me that they have my bank statement and i have the amount in the bank but im not paying.The account they are taking about has minimum balance only and that belongs to my husband im the second holder only. Please confirm if HDFC and pass on this information to the collection agency and if yes under what authority and what al informantion can be revealed to the collection agency.I will be clearing my total amount and cancelling my card but HDFC needs to teach some empathy to the collection agents as these are very tough times for everyone.Please do confirm about the information released so that i can just close all my transactions with hdfc if they are allowed to do so.

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Address: Kerala

My loan account number is 95971386 and loan amount emi has been debited twice from my account.

My original date of emi is 4th of every month and no amount was debited from my account.in order to avoid late payment charges, i initiated the current month's emi amount from my account on 4th may itself.

But on 5th may around 8 am the same amount was debited from my account again. As a result i paid the emi for a single month twice.

There is no customer support from hdfc bank's side as they are simply saying due to covid situation they cannot provide support.

This nothing but irresponsible behaviour, there is no number to call branch and customer support won't assign agent for this matter.

Kindly help me with this.
Regards

Aug 21, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 07, 2020

HDFC Bank Customer Care's response Dear Customer,

We understand that you have also raised your concerns at loansupport Vide reference Number[protected] and you will receive a response from them to your e-mail ID. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests you may also use our NetBanking and Mobile Banking services.

-Nadia
HDFC Bank Customer Assistance

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Hi,
From 04 january 2020 every month there is unauthorised payment against ref. No. Amazon1258399 being deducted from my card no. Xxxx9655 on every 4th/5th of the month without otp. I raised my complaints to amazon no. Of times and given statements for all such payments and called hdfc bank as well but getting no resolution till date. Last night i received message as below:
Alert:rs.758.99 spent via credit card xx9655 at amazon1258399 on[protected]:00:37:06 without pin/otp. Not you? Call [protected]. From my card total payment of approx ₹1500 has been deducted. I have even removed my card details from amazon account even then such deductions are being made. I can not rely on amazon and hdfc bank both. Looking for proper resolution to my complaint.

Aug 10, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 10, 2020

HDFC Bank Customer Care's response Dear Customer,

Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. This will result in a delay in our response to your email. Our Customer Service Executives will respond within a maximum of 12 to 14 working days.

-Nadia
HDFC Bank Customer Assistance

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S

Supriya Dixit

Jun 5, 2020

Hello Sree Mali,

I have faced a similar issue today and earlier. My HDFC credit card was deducted with Rs 70.98 and I received SMS as:
ALERT:Rs.70.96 spent via CREDIT Card xx7575 at AMAZON1258399 on[protected]:07:53:01 without PIN/OTP.Not you?Call [protected].

Have HDFC bank checked on your complaint and reverted?

Best regards,
Supriya

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Vamsi00's reply, Mar 24, 2021

If any emi are activated to your Amazon account

A

Ajesh Mani

Jul 5, 2020

hi
i also recieved same message today. Transaction was of Rs. 199. Is there any solution for this ? HDFC customer care is also not working ..

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S

Sunil0205

Jul 15, 2020

I have been also deducted with rs 999, from my hdfc credit card to amazon1258399.
Looking for the resolution.

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S

Summi Rawat

Oct 31, 2020

ALERT:Rs.169.00 spent via CREDIT Card xx3114 at AMAZON1258399 on[protected]:02:09:19 without PIN/OTP.Not you?Call [protected].

I have received this message today. The transaction was booked without using my other or pin. How did this happen. Dont you have any controls over such kind of transactions? People are complaining about this fraud every then and now, where is the resolution? You want people to publish this on social site?

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V

Vikrant_kale

Nov 5, 2020

I have been also deducted with rs 174.90, from my hdfc credit card to amazon1258399.
Looking for the resolution.

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V

Vasireddy Kiran kumar

Nov 18, 2020

I have been also deducted with 129 from my hdfc bank credit card to Amazon 1258399.Looking for the resolution.

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K

Karen Dias

Nov 21, 2020

I googled the same exact code as I had the same message until I realised I had authorised an audible payment every month for my sister. Check if you or someone in your family has done the same.

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D

Dr. bharat makwana

from Ghumarwin, Himachal Pradesh

Feb 17, 2021

ALERT:Rs.199.00 spent via CREDIT Card xx8782 at AMAZON1258399 on[protected]:22:07:30 without PIN/OTP.Not you?Call .
I have received this message today. The transaction was booked without using my other or pin. How did this happen. Dont you have any controls over such kind of transactions? People are complaining about this fraud every then and now, where is the resolution? You want people to publish this on social site?

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[email protected] 's reply, Feb 17, 2021

Call me sir 8617675441

A

aarif04march

Mar 27, 2021

Hi,

I have received the same message last night stating I have spent 999.0 from my HDFC credit card at amazon1258399 without pin/OTP. I have attached the screenshot of the message please check.

How is this fraud happening, I can see here everyone is having the same complaint and still no permanent resolution.

Please resolve this issue on priority.

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G

Gurdeep Dayal

from Delhi, Delhi

Apr 8, 2021

ALERT:Rs.129.00 spent via CREDIT Card xx2535 at AMAZON1258399 on[protected]:22:26:02 without PIN/OTP.Not you?Call [protected]. i also recived this message

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M

Mukund Mantri

Apr 25, 2021

The same thing is happening with me also for the last 3-4 months 199 Rs each and every time.

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K

Kulkarni Anil

May 2, 2021

ALERT:Rs.169.00 spent via CREDIT Card xx7589 at AMAZON1258399 on[protected]:11:22:22 without PIN/OTP.Not you?Call [protected].
This is the message I have been receiving for more than 6 months even though I have cancelled my Klindle unlimited subscription on Amazon.in. I had initiated communication with Amazon.in & they, in turn confirmed that I do not have any subscription. Screenshot from Amazonin is enclosed. Need an immediate resolution of this naghing issue.

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I have bought my iphone11 pro with hdfc bank credit card on 25/10/2019 in croma as mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in croma, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.

Aug 10, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 05, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance.

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Sir,
Already i posted a complaint against hdfc education loan charges on Ecsrtnchg .that is rs 191 and again today i maintained my account balance.they will charge same on the rs.398 extra.what is this sir? In the covid-19 quarantine days.u doing like this.. iam very disappointed to this.already i applied a moratorium plan for the April 2020 to may 2020 .then why should u take my money fo April and cheaply using the charges for something..take it all sir.some people beg for money from others..in this covid-19 situation u people are very worst sir, i want my money in my account..my hdfc loan number is 36793727.please sir do something

Aug 14, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 13, 2020

HDFC Bank Customer Care's response Dear Customer,

We have checked your loan account and confirm that there are no ECS bounce charges levied in your loan account. Please take up the matter with your bank in which the charges has been levied.

-Nadia
HDFC Bank Customer Assistance

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I have made the credit card payment twice and I simply want the refund. It should go through once only but mistakenly i have msde it twice and now as it got charged twice so i want to reverse the credit card payment. Please help me out of this ASAP

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Address: palghar

Hello,

My name is Ashish Patil.
I have bought iPhone 11 Pro with HDFC bank Credit Card on 06/12/2019 from Unicorn Infosolution Pvt. Ltd. (Authorized Apple Seller) in Andheri West -Mumbai.

As mentioned on transaction slip by HDFC bank (To receive cashback of Rs.6000 within 120 days from the transaction month end) but now it’s almost 120 days over & I haven’t received my cashback till now. I have asked the seller, they said to check with bank.

I hereby request you to do check this issue gets resolved and credit my cashback at earliest.

Regards,
Ashish Patil
+91 [protected]

Aug 14, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 07, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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M

Monu Mohan 8059

Aug 13, 2022

Hello,

My name is Ashish Patil.
I have bought MacBook Air with HDFC bank Credit Card on 08/04/2022 from Unicorn Infosolution Pvt. Ltd. (Authorized Apple Seller) in Tagore garden Delhi.

As mentioned on transaction slip by HDFC bank (To receive cashback of Rs.6000 within 120 days from the transaction month end) but now it’s almost 120 days over & I haven’t received my cashback till now. I have asked the seller, they said to check with bank.

I hereby request you to do check this issue gets resolved and credit my cashback at earliest.

Regards,
monu Mohan

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M

Monu Mohan 8059

Aug 13, 2022

Hello,

My name is Monu Mohan.
I have bought MacBook Air with HDFC bank Credit Card on 08/04/2022 from Unicorn Infosolution Pvt. Ltd. (Authorized Apple Seller) in Tagore garden Delhi.

As mentioned on transaction slip by HDFC bank (To receive cashback of Rs.6000 within 120 days from the transaction month end) but now it’s almost 120 days over & I haven’t received my cashback till now. I have asked the seller, they said to check with bank.

I hereby request you to do check this issue gets resolved and credit my cashback at earliest.

Regards,
Monu Mohan

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M

Monu Mohan 8059

Aug 13, 2022

Hello,

My name is Monu Mohan.
I have bought MacBook Air with HDFC bank Credit Card on 08/04/2022 from Unicorn Infosolution Pvt. Ltd. (Authorized Apple Seller) in Tagore garden Delhi.

As mentioned on transaction slip by HDFC bank (To receive cashback of Rs.6000 within 120 days from the transaction month end) but now it’s almost 120 days over & I haven’t received my cashback till now. I have asked the seller, they said to check with bank.

I hereby request you to do check this issue gets resolved and credit my cashback at earliest.

Regards,
Monu Mohan

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I had bought iphone xr with hdfc bank debit card on 23/12/2019 from aptronix store in hyderabad. As per the offer i was supposed to receive cashback of 5000 within 120 days from the transaction month end.
I haven’t received my cashback till now, and it is more than 120 days.
Request you to resolve this at the earliest and credit the cashback as soon as possible.

Regards,
Vishwas agarwal

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 06, 2020

HDFC Bank Customer Care's response Dear Customer,

Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

-Bejoy
HDFC Bank Customer Assistance

May 08, 2020

Updated by vishwasag Hi Bejoy,
The reference number is not showing. Can you please send it again.

Regards,
Vishwas

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Hi Team,

I am writing this with reference to the transaction made on 15th Dec 2019 for the consumer item paid by HDFC Credit Card with xxxx xxxx xxxx 4392. Below are the requisite details

Loan Number[protected]
EMI Tenure - 6 months
Cashback to be received - 6000 INR

Per the attached screenshot, I was supposed to received the Cashback of 6000 INR within 120 days of the transaction made. I have received my statement for the 4th payment but I haven't received any Cashback till now.

What kind of service is this ? You are not fulfilling your promises. Please look into it asap.

Best,
Gautam

May 7, 2020

Complaint marked as Resolved

Cashback Received by HDFC Team

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 13, 2020

HDFC Bank Customer Care's response Dear Customer,

We request you to provide us with the complete offer details received from the bank along with the header and footer and write to us at https://bit.ly/3fJvXbV for further assistance in this regard.

-Nadia
HDFC Bank Customer Assistance

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Address: chennai

Website: www.hdfcbank.com

I have bought my iphone11 with hdfc bank debit card on 10 December 2019 at apptronix hyderabad. As mentioned by hdfc bank, I would receive cashback of rupees 6000 within 120 days from the transactional month end. I haven’t received my cashback till now, it is more than 120 days.

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I have not received my cashback of 6000 till now and i bought my phone on 24/12/2019 and it is more than 120 days now. Kindly look into matter and i have tried going to the link which you have provided in the other post and there is no reference number for cashback issues. So kindly don’t just share the link. I want the real solution as i am very disappointed now.

Aug 12, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 07, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the offer details, transaction details, and complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Preethi
HDFC Bank Customer Assistance

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I have bought my iphone11 with hdfc bank debit card on 25/12/2019 in venus data products, vadodara. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. Hope this issue gets resolved and cashback will be credited as soon as possible.

Aug 17, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 05, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: Noida sector 63 hdfc bank C/25 steller it park

Ad hoc statement charge ₹118 for date[protected] have been deducted on 04/05/2020 from my hdfc salary account without any information.

But i haven't asked for any such statements from bank either by visiting branch or through net banking.

When i reach branch regarding the same issue, they cant provide proper solution as well as customer care told same answer.

So i need clarification from bank or reverse my ₹118 to my account.
Withdrawal - 118.00 rs

Ref no.- mir[protected]
Narration - adhoc stmtchgs incl gst 210420- mir[protected]
Value date - 04/05/2020

Aug 8, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 07, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the details of the charges and complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Hi.
I had purchased iphone 11 on december 31 2019 from authorised store of aaple puton sirsa, i have not received the cashback till date which is far more than from promised, it has been more than 180 days. Phone details

64 gb white apple iphone 11
Imei no. [protected]

Attaching phone bill as well in phtos

Aug 10, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 05, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

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I have a complaint against my purchase on debit card. I purchased an iphone 11 on 2nd december and i was promised a cash back of inr 6000 after 120 days from the last day of december. It’s been 123 days and i still have not received the cash back.

This is not the kind of service that i expect from hdfc bank, the customer care is not supporting me in any ways, they are just registering complaints for against or loss of cards.

Kindly look into it and let me know the course of action as soon as possible.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 04, 2020

HDFC Bank Customer Care's response Dear Customer,

Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details and the offer details. Please mention reference number TT[protected] for us to promptly respond to you via email.

-Bejoy
HDFC Bank Customer Assistance

May 04, 2020

Updated by Krish Ahuja 13 Reference number is protected
how to view it?

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Address: New Delhi

Hi, on 5th of every month, an amount of 9971.32 gets debited, but this time the message came that rs 0 will be debited and i do not want this. I want to pay the emi so that i donnt have to pay extra charges.

Please do not force the moratorium on consumers. Customer care says we are only giving moratorium, not option out of it in consumer durable section. Why is thie shady practice being acrried out by hdfc?

I need a representative to call me since the reciept of previous payments do not even contain the ful loan account number. No online payment facility is provided either.

Kindly call me on [protected]

Aug 6, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 14, 2020

HDFC Bank Customer Care's response Dear Customer,

We understand that you have also raised your concerns at loansupport Vide reference Number[protected] and you will receive a response from them to your e-mail ID.

Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests, you may also use our NetBanking and Mobile Banking services.

-Zubin
HDFC Bank Customer Assistance

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Hi
I Have purchased iPhone 11 dated 18th January, 2020 from a store in Chandigarh under the Cashback offer of Rs. 6000 on my HDFC Credit Card( No EMI). Its about more than 90 days and the Cashback has not been credited to my account. Please resolve my issue.

Details
HDFC Credit Card
Transaction ID [protected]

May 10, 2020

Updated by amyaman2621 Hi
I Have purchased iPhone 11 dated 18th January, 2020 from a store in Chandigarh under the Cashback offer of Rs. 6000 on my HDFC Credit Card( No EMI). Its about more than 90 days and the Cashback has not been credited to my account. Please resolve my issue.

Details
HDFC Credit Card
Transaction ID [protected]

Cashback of Rs. 6000 has not been received yet.

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