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Updated: Aug 21, 2026

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I have bought my iphone11 with hdfc bank debit card on 12/10/2019 in imagine tresor systems private limited. As mentioned by hdfc bank (To receive a cashback of 6000 within 120 days from the transactional month-end) i haven’t received my cashback till now, it is more than 120 days. I have asked in tresor systems private limited, they said to check with the bank. I hope this issue gets resolved and cashback will be credited as soon as possible.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2020

HDFC Bank Customer Care's response Dear Customer,

Kindly email us at - Grievance.[protected]@hdfcbank.com along with your account, contact, transaction details, invoice copy, and transaction chargeslip so that we can check and assist you on priority.

Note: Due to the prevailing COVID19 Pandemic situation, you may experience a delay in receiving your eligible cashback.

Rest assured, for eligible transactions, cashback disbursements will be done within 30 days post the situation normalizes.

We request your patience and support during these testing circumstances.

-Nadia
HDFC Bank Customer Assistance

Apr 27, 2020

Updated by Rajvir707 Hi Naida

The email address - Grievance.[protected]@hdfcbank.com is not a valid address.
We can't send emails to this email id.

Regards
Tushar

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Address: Barabanki

My ac no is [protected]
Hdfc bank has put my 4457.80 rs on hold.its impossibke to talk to customer service agent.why is this happening.kindly release .y amount asap as we need money in this crisis.

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Purchased macbookpro on 29122019 for price 113650 from idestiny ranchi on offer 7000 cashback, as the payment was from pos terminal via card the receipt clearly mentions 7000 cashback within 120 days which is still not credited, hope to receive cashback asap ...

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Address: HDFC dewas branch at malwa shehnai garden

This is the complaint about worst behavior by security guard "akil shaikh" at dewas branch hdfc. Due to corona virus safety precaution i pushed and pulled up the atm door by feet due to unavailability of hand gloves. He mis-behaved very badly and shouted at me 2 times during midnight at 12:40 am. Request branch manager to take action against him otherwise i will close all my hdfc accounts very soon.

He forced me 3 times to touch the atm door with naked hands and shouted very loudly and said not to touch the feets. I said i don't have gloves today and i can't touch the door because of corona virus safety precautions.

Complete incident is recorded in camera inside atm room. His name is akil shaikh and posted as security guard at atm room

Thank you

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Apr 15, 2020

Updated by Infoconic technologies sorry but i don't have any reference number and please don't make this complaint very complicated... please arrange a call back for me so i can share my live experience and incident .

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I

Infoconic technologies

Apr 15, 2020

sorry but i don't have any reference number and please don't make this complaint very complicated... please arrange a call back for me so i can share my live experience and incident .

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I tried to debit 11184 from my atm card but the transaction was failed but I got a debit message then I got a unsuccessful transaction message on 09.04 now today I got a message that 11222 rupees debited from my account Mctf atw A/c XX7610
Atm number XXXXXX0433
I didn't used my card
Please help me
It's a very big amount

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Refund Reference #[protected] Amount inr 3170
Refund Reference #[protected] Amount inr 6975

Refund from Amazon. Processed on 4th April.
Still not credited to account

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I booked a ticket from Navsari to Palanpur.My money is debited but my booking is failed.Please I request you to refund my money.
Reference no.- GS11113467
Phone no.- [protected]
Email Id.- [protected]@gmail.com
Date of Journey.- 30/3/20.
I have sent them 10-11 emails & created more than 10 help tickets asking about my refund but you have given me no reply!!!very poor customer service.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Apr 14, 2020

Updated by harsh6147 I am not able to see the reference number.

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I booked a ticket from Navsari to Palanpur.My money is debited but my booking is failed.Please I request you to refund my money.Gsrtc is doing transaction through ur bank.
Reference no.- GS11113467
Phone no.- [protected]
Email Id.- [protected]@gmail.com
Date of Journey.- 30/3/20.
I have sent them 10-11 emails & created more than 10 help tickets asking about my refund but you have given me no reply!!!very poor customer service.

May 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the transaction details along with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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I purchased Apple Watch and was eligible to receive the cashback of Rs 4000 within 120 days. But today its more than 124 days i haven't received a single penny.

Please help.

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BanksHDFC Banknot receiving otp on email
[Resolved] HDFC Bank — not receiving otp on email

8 Reviews
Luknow, India
SaurabhX9
Submit a Complaint
I have to reset my net-banking pin. There are 2 options :

1) registered number + debit card — i can't use this because i have the debit card, but i have not created it's otp (By that green otp method)

2) registered number + e-mail : now the problem is 3 digit otp comes to the registered number but the email never arrives, i dunno why is it happening.

Ps: this used to work earlier, i have had reset my ipin by this method twice earlier.

HDFC Bank customer support has been notified about the posted complaint.

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My name is Yashwant Singh nd Cancel Application form with HDFC life insurance . My Gmail id [protected]@gmail.com..
Policy is .. HDFC life click to protect 3 plus ... Is cancel ... Plz. Nd don't disturb me...any insurance company employee

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Address: Maharashtra Mumbai SION 400022

(1) please provide my refund
Sir i was booked ticket from confirmtkt my amount deducted my account but ticket not booked i called confirmtkt he took me call bank for cash back
(2) my amount dedicated from my account but not refund
My account no [protected]
My complaint no mume[protected]
My amount 2901+2901
Please help me for refund
Thunks

May 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2020

HDFC Bank Customer Care's response Dear Customer,

We note that the account number provided by you is incorrect. Please click on https://bit.ly/2Lzhyn3 and share your concern with us along with your correct account details and transaction details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution and respond to you via e-mail.

-Zubin
HDFC Bank Customer Assistance

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Hi Team,

Could you let me know why amount 589.81 is onhold in my account.

It's been more than a month now it is showing as unhold.

I have not received any sms nor any communication regarding the same.

Kindly unhold it ASAP.

I don't see a real reason for such unhold that too for a month now.

May 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2020

HDFC Bank Customer Care's response Dear Customer,

We would like to inform you that there are outstanding charges on your account to be recovered. Hence we request you to maintain sufficient balance in your savings account or transfer the same so that the charges can be recovered. For further assistance on the outstanding charges, we request you to visit your account branch.

-Zubin
HDFC Bank Customer Assistance

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I took the cellphone of iphone on 30/12/2019, but after completing 120 days, I didnt received my cashback .Why is ir we need to contact cx care, Why the cashback wont auto credit it after completing 120 days

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Address: HDFC bank

Hi I have bought Iphone 11 with the HDFC card on 7Dec.2019 and i was promised that I will get cashback of Rs. 6000 within 120 days but today is 13April2020 and still I have not got any cashback .

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On today 13/04/2020 i was paying the corporation house tax for an amount of 3050 rs through hdfc netbanking. after submitting the OTP password the amount got deducted but the transaction was not completed. Kindly check and revert my amount back to my account.

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Address: Theni

Website: Gmail

Dear sir, i m vinoth kumar R my id 3626704 credit card ending number 8533 bill amount ok. Paid for moratorium period mar apr may. Paid date jun extra charge why sir ple. Help ple

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Hi sir, i have purchased purchased gold ornaments for 2.5lac in lalithaa jewellary mart p. Ltd. No.6-3-883, sbr souk, panjagutta, hyderabad, telangana - 500082 on dec 21st 2019, on that day hdfc credit card offers 2% cash back offer but till the time i didn't get my cash back amount.100 days completed and i have already escalated to all concerns of hdfc bank/i spoke to customer care couple times but till now i have received my cash back amount,

Kindly help me.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2020

HDFC Bank Customer Care's response Dear Customer,

We are fully sensitized to your feedback and assure you that same has been shared with the concerned as appropriate. Click on https://bit.ly/2Lzhyn3 to enable us to review and assist you accordingly. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Zubin
HDFC Bank Customer Assistance

Apr 24, 2020

Updated by sridhar2020 Not able to find or create the Reference Number* using https://bit.ly/2Lzhyn3

There is no option for Cash back issues

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Address: 32, grapes garden, iyyappa temple road, jalahali cross

Amount hold by mirevenue hold through gefu, please release as soon as possible. What is the reason behind hold funds from savings account.

Apr 13, 2020

Complaint marked as Resolved

Till now not issue not resolved.

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Address: 32/164 F Radha Nagar Balkeshwar Road Agra

Hello team payzapp (Hdfc),

This side shashank agarwal [registered mobile nos [protected]], by mistake i do not know by my side or from payzapp app, while i recharge my nos [protected] [ last digit will change to 5 instead of 2, i seen just recharge done]but the recharge done another nos i shocked when i seen, that nos also not working state i tried calling.

I request kindly take prompt and appropriate action and refund by amount i. E 555/-rs

Details:
Date:13.04.2020
Amount:555
Mobile-nos:[protected]
Transaction-id:89622180

Kind regards
Shashank agarwal
[protected]
[protected]

May 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2020

HDFC Bank Customer Care's response Dear Customer,

We're here to help. Kindly share with us on the below link http://bit.ly/2aJ9wGW your registered contact details and transaction details with the ref ID PZ[protected] in the comment box for us to track it.

-Anay
HDFC Bank Customer Assistance

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Ishita Tyagi

from Delhi, Delhi

Aug 31, 2021

While doing the recharge of my Dishtv, I dont know how the last digit got omitted and the account was not recharged. Could you please revert the transaction.

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