HDFC Bank Complaints & Reviews

I have been following with HDFC bank credit card division for last 2-3 months to update my current address.

At first they don't entertain any customer in bank to resolve any query.
I was told to send written request to Chennai branch. I have sent them address change request 2 times and signature change request 1 time as first time (Consignment no. of letter regarding signature change request sent through speed post is ED[protected]IN), address change request was terminated due to signature mismatch. I don't know how.

I have written to customer care to resolve my issue on 19 Jan 2020. Since then they are asking additional time again & again. reference number for email query is [protected].

This is becoming very frustrating at my end.

Hi team
I am purchasing your policy in 2016. Time of purchasing your sales guy commitment and your customer support agent and welcome call whose i revived are same last 3 year but after 3 year bank customer executive guys says different think to me i call you customer care for help he says term r change now if you not paid company deduced your money when you withdraw we r not provide same kind of services because now you not paid your premium.

When the time of selling, time of welcome call, time of premium your wording are something and after your wording are change

I have purchased hdfc life sanchay plus : long term income plan through online, while purchasing the policy i inquired through customer care about the maturity benefits.

Before purchasing the policy, the customer care representative confirmed the benefits that "if the policy holder survives till end of payout period, the benefit option will be guaranteed income (As per payout frequency) including return of premium paid"

After purchasing the policy, observed that the above clause is missing in policy. After several enquiry with the customer care representatives, they are confirming that "if the policy holder doesn't survive till the end of payout period (I. E. On death of policy holder during payout period), the benefit option will be guaranteed income (As per payout frequency) without return of premium paid."

As per the above, there is a huge difference in returns & due to that, i requested to cancel my policy within the free look period.

For cancelling the policy, they are requesting a period of two weeks but for issuing the policy they issued within two days. Still my policy is yet to be cancelled & my payment also to be refunded.

I am having a fastag account with hdfc bank vide details given
My details are
Customer id: [protected]
Vehicle no. : ts03 ep6699
Phone no.: [protected].
I have sent a mail to
Fastag. [protected]@insolutionglobal.com
On[protected] for closing of my account as directed by the customer care.
But till today i. E.,[protected] there is no reply for the mail.
How do i close my fastag accout.
This is very ridiculous on the part of bankers.
Pls solve my problem and credit the balance amount to my account in hdfc bank.
Thankful
Venkata ramana reddy mekala

A tellecaller called for a need of credit card during last month, and i responded her that i dont require it however she finally managed to convince me to get the card. Thinking that ill get a card and all the benefit that she explained, i agreed to take card however i had not received a card and even i had a chance to touch it. But in cibil score it was reflecting that i have a card, soon few weeks later i received a mail stating my credit due is on feb 11 for 590 to pay. When i have not used or touched, how this bank expects to pay that amount. Later i tried to contact customer care many times but they suggested to drop a closure form in branch, after doing all of this, still im struggling to get cleared. Never seen such a bank who'll do business with such ethics. Hopefully this gets resolved

My salary account (In hdfc bank) was created during my first company, once i left the company and joined somewhere else i had to open another salary account. Now my salary account in hdfc bank has been converted to savings account (Without informing me or warning me) in december 2017 i had called customer care and raised a request to close my account as i did not want to use the account and they did say that they will follow up with the request and close the account. After that i never logged in to my account through net banking and i do not have a debit card (Lost in 2 years back and i never requested for a new one). I logged into my account for some reason on 1st september 2020 and i see that i have rs -9500 in my account. I request you to please take action against this bank.. That have no right what so ever to do whatever they want without informing the customer
And my company had debited during this time as ff settlement of 6800 which is also deducted and finally showing as -9450
It is surely a day robbery to a middle class guy lik me

As part of festive treats offer from hdfc bank in october 2019, 10% cashback would be given on all debit card purchases. If we made same purchase through smartbuy additional 5% cashback..

I bought a laptop in amazon on 4th october 2019.

I have received that additional cashback of 5% which is for purchase through smartbuy. But the remaining 10% cashback i have not received yet.

Offer details given in below urls

This is common offer, not specific to customer. This is the link of the offer. But this web page is not displaying the details now.

https://offers.smartbuy.hdfcbank.com/offer_details/13232

You can refer this third party website where the same offer details given

https://www.desidime.com/amp/forums/hot-deals-online/topics/get-10-cashback-upto...⇄

I was working in a company 2 years ago.
I din noe that salary account i'll be charged to savings account. I left my job and with out my knowledge they have changed it to saving account and it says negative balance of -7700
I had stopped using it long back. Now when logged in to check its showing negative balance.
Right now m not working am student and please do help me close my acocunt with out filing negative balance and do the need ful

During cross the toll, fastag shown black listed so paid cash and received the slip, but after some time amount educated from wallet also, need to resolve and refund the amount, customer help line number not picking phone.
Call picked by some person once but given wrong mail id to submit the document, nhai helpline number not interested to resolve the issue as amount deducted from wallet.

Account/Customer ID: [protected]

A email was send to hdfc fastag team (Fastag. [protected]@insolutionsglobal.com) on 15-Nov-2019 for updation of vehicle number (Customer id[protected] with relevant documents.

Till date (05-Feb-2020) vehicle number is not updated.

Had contacted customer care on 10-dec-2019, 27-dec-2019 and 5-Feb-2020 for followup on same. Customer care executive confirmed receipt of email and informed that changes would be implemented soon.

Https://www.consumercomplaints.in/hdfc-bank-relieving-letter-request-not-respond...⇄

I complain on this (above link )but not respond anyone on this complain its urgent why noone understand its matter of someones life I complain on 29th jan and today is 5th feb I respond their question also Now i am irritate on this because noone reply on mail and noone reply here

Name : Abhay Vora
Employee code : A34684
Superviser :Devendrasingh vaghela
office location : chaprajpur branch jetpur.
Contact No Branch manager : [protected] (Amitbhai patel)

I received a message from hdfc bank:

Alert:rs.169.00 spent via credit card xx2825 at amazon1258399 on[protected]:21:39:33 without pin/otp. Not you? Call [protected].

Looks like many people are going through same problem (Google amazon1258399 and see). How can i get this verified? Also, why is amazon/hdfc not clarifying why the amount has been deducted....

I have fastag issued by hdfc bank with wallet id as [protected]. I have received an email and sms for deduction of rs.290 from my fastag account on 31st dec. The reason was listed as manual debit. Though my car was parked at home on that day. I called n sent emails to customer support many times but there is no conclusion. Moreover, there is no escalation option available. It is the worst customer service i ever faced. Not sure how to proceed further.

Can anyone please help me on this issue?

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number without my concern on date:03/02/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 3758523
Name :- vikas verma

My fast tag[protected] has balance and showing active in hdfc fast tag portal but at toll plaza after scanning it is showing blacklisted. I called nhai also they also confirmed that my fast tag is blacklisted. I am trying to contact hdfc customer care ([protected]) and raised a service request (Sr[protected] also but no one is there to receive the call or respond for the ticket.

Your fastag a/c has been debited for rs. 355 for adjustment entry on 1/31/2020 6:12:53 pm. Balance amount in the a/c is rs. 0 - hdfc bank ltd.
This was the message i recieved on 31st and on 31 st i never passed any toll.
I asked the toll guy when i was returning and he said there was technical error and contact hdfc i didn’t find any help from the help line number though.

I had applied for fastag in nov 2019, but did not get the fastag rfid for vehicle. Instead, i received messages indicating that my fastag rfid is in use at toll gates in tamilnadu and karnataka. I gave numerous complaints via hdfc toll free number to cancel my fastag and refund the amount of 500 rs which was misused.
As of date february 2020, the issue has not been resolved. Hdfc sent me a cheque for 40 rs instead of 500.
They have no info how my rfid was misused and made no efforts to refund my money.
I strongly believe that either hdfc employee or the courier company thru which my fastag rfid was sent is involved in this fraud and has misused customer's trust and money.

Dear Sir,
I was registered my account FASTag service through PhonePe so after that instead of Rs.300 redacted Rs.3000 so then complained first complaint given HDFC fastag support centrer
Then office mail to HDFC customer care still no response
Details attachment below

Please I want reverse back my money
My mobile no [protected]

Double toll was deducted from my fastag on 1st jan 2020 while driving from alibaug to pune on the mumbai-pune expressway. First an amount of 115 was deducted at khalapur and subsequently 173 was deducted at talegaon.

The same evening i tried to login to their website to file a service request, but it said my user id is invalid. I then managed to login from mobile using the same user id, but was unable to file service request...

Hi, my salary account which was used in my previous company, has been charged monthly for not maintaining balance.
If it is a salary account, why don't you close it when we leave the company? Did i invite you to give me account at the time of joining? No!
Again its your responsibility to reach us whether we want to maintain account or not!
And you didn't take my permission for converting my salary account to savings account.
Even after converting to savings account you are charging 600 every month. For savings account there wont be charges for no balance as per rules.
No one is responding on my emails which i sent to hdfc customer support,
Please contact me.