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HDFC Bank Complaints & Reviews

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Updated: Aug 21, 2026
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D
deepak21903
Apr 13, 2020
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Hdfc fastag was not working, so i made a cash payment to toll plaza.
Still, hdfc charged from me.
Their customer card told to send a mail. I've sent several reminders. But they stopped giving replies.
I told them to cancel my card & refund me whatever amount they can. At that, they stopped responding.

Date of transaction: 8-feb-2020
(Further details are filled in next section, like wallet id, email).
Thanks,
Deepak jain
May 15, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 14, 2020
HDFC Bank Customer Care's response
Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance
Hello Manoj,
I already contacted fastag.[protected]@insolutionsglobal.com, and later grievance redressal.
Please read my original complaint. There is NO reply.
When I sent a tweet, I got a reply to send mail at grievance redressal.
Before I update my tweet, I thought of to put a consumer complaint.

Can you resolve this complaint, or it is not in your hands

Deepak
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    Shivani Porji
    Apr 13, 2020
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    Address: Hdfc bank, ground floor Kamala Mills compound, lower parel

    Hi,
    I'm Shivani a salary account holder of hdfc bank. But I'm Highly disappointed by the customer service department of hdfc. First of all they all are unreachable. Amount of Rs. 2302/- has been put on hold by HDFC Bank and amount of Rs. 800/- is missing
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      Abhijot Singh Bhaati
      Apr 13, 2020
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      I bought iphone in december 2019 but I didn’t received the cashback yet
      Even i m not able to contact customer care
      Apr 13, 2020
      Updated by Abhijot Singh Bhaati
      The amount of cashback was 6000
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        Dhanaleena
        Apr 13, 2020
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        Address: Ambattur hdfc

        Hi amount of 694 is in hold by mirevenue through gefu
        . please its very urgent i need my money to be released as quick as possible.
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          Khusboo Sayna
          Apr 13, 2020
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          Address: GRAM-FARIDIPUR GAO, P-SARAWA, POST-MALIHABAD NEAR PETROL PUMP

          Hi team
          Am ex [protected]@ 2009:
          My name. Sanjeet kumar
          My mail. I'd. [protected]@gmail.com
          Phone no. [protected]
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            vishalsinh chudasama
            Apr 13, 2020
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            I dont take any banayan tree subscription my rupees was cut i need it back
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              R
              rupeshpatil8735
              Apr 12, 2020
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              Address: Dhule

              Unauthorized transaction

              I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending 2820 without my concern on date:09/04/2020. I am not interested about this service and don't want this one assist mfee membership any more. So cancel the membership and refund this debited amount of rs.1899/- otherwise file a case at district consumer court.
              My contact number is [protected]
              Apr 13, 2020
              Complaint marked as Resolved 
              Too much Fraud calls are coming
              HDFC Bank customer support has been notified about the posted complaint.
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                A
                arnab0505
                Apr 12, 2020
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                Address: Kolkata

                I purchased IPAD 11 PRO on 6 months EMI from a store in kolkata, with a HDFC cashback offer of 5000₹, on 15th December 2019, but still did not receive the cashback. Please help me out with the cashback. It's already 120 days now. Need the resolution soon because am having shortage of money to payback my bills.
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                  H
                  Hemantkhanna
                  from Ahmedabad, Gujarat
                  Apr 12, 2020
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                  Resolved

                  Address: Gujarat

                  Sir i have prob in credit card payment in feb payment due on march 9 th but i allredy sumbit my reqest in call centre i have some prob in my family member are death on 3th march and my payment due in 9 th march i have not saficent payment to give you for full payment after then i will pay yours bill payment minimum after then you people surchage in late payment in this statement i am yours 5 years old customer without any delay payment from my side. But in this time i am out of station so thats why i give you only min payment for my bill after i tell you my prob do consider my first request and give back me my late and intrest amount give me back.
                  Hemant khanna
                  Hdfc credit card
                  Card no 4835
                  [protected]
                  Gujarat
                  370421
                  Please solve my prob and return my payment. Now i allredy full payment on 15 march i givr full payment only two and three days late payment.
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 14, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  In the event of non receipt of payment, delayed payment or payment less than the total minimum amount due the applicable late payment charges/finance charges would be levied to the card account. However, owing to your relationship with the bank we have arranged to reverse the Finance charge of Rs.1314.12 levied on credit card. We wish to inform that the corresponding GST remains payable. The reference number for your request is [protected].

                  -Nadia
                  HDFC Bank Customer Assistance
                  Verified Support
                  Apr 20, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We wish to inform you that, payment of atleast the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Specific to your card account, we are not in receipt of complete payments towards the outstanding as per the statement due date and in view of the same, bank charges as applicable was levied to your credit card account. Hence, we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. You may refer to the below link for details of the same: https://bit.ly/2KjvDCb.

                  -Zubin
                  HDFC Bank Customer Assistance
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                    Rameshwar dhage
                    Apr 12, 2020
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                    Address: Guru datta housing society miri road Shevgaon

                    My personal loan account number 45834141 my name is RAMESHWAR TRIMBAK DHAGE my march Emi charge 582 rupis
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                      S
                      Sathish1209
                      Apr 12, 2020
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                      Address: Urappakkam

                      Today recharge a Tata sky dth of [protected] of Rs.367.But the amount is debited from my account but recharge not yet received.
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                        S
                        shaik muhammad faisal
                        Apr 12, 2020
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                        Resolved

                        I have paid my credit card payment 1 day after my credit card due date.
                        25th is the due date of my credit card every month.
                        I have exceeded only 1 day for payment i. E i have paid on 26th of last month itself.

                        Due to covid 19 i think it got late to reflect my amount in my credit card.

                        I have paid my dues on 26th ka last month but the was reflected on 31st of last month.

                        Late payment fee has been charged 1000 rupees
                        + finance charges 7, 375.92 unnecessary.

                        Lockdown has been implemented from 21 of last month
                        Because of this lockdown i was late to do the payment on date but i have taken only 1 day extra to pay the amount.

                        Please help to out of this
                        May 14, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 13, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                        -Anay
                        HDFC Bank Customer Assistance
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                          D
                          Dashrath Sapkale
                          Apr 12, 2020
                          Resolved
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                          Resolved

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                          Bankshdfc bankpay zapp wallet - recharge successful but amount not generate to mobile no.
                          Hdfc bank — pay zapp wallet - recharge successful but amount not generate to mobile no.

                          2 reviews
                          Chennai, tamilnadu, india
                          Gmguru
                          Submit a complaint
                          I have recharged my jio no. [protected] with 399 on 13th november through hdfc pay zapp. I have get message for successful transaction and amount deducted for same from my debit card but i have not get any recharge amount and also not get any successful recharge message on my mobile phone. Please solve my problem as soon as possible and refund my money asap

                          Transaction details
                          Amount - 399
                          13 nov 2017
                          Narration - pos 405988xxxxxx6817 pay zapp bill pay pos debit
                          Cheque/ref. No.[protected]
                          Mobil number – [protected]
                          Email – gurav. [protected]@gmail.com

                          Pay zapp wallet - recharge successful but amount not generate to mobile no.
                          Pay zapp wallet - recharge successful but amount not generate to mobile no.


                          Updated by gmguru, nov 13, 2017

                          My email id - gurav.[protected]@gmail.com
                          Complaint comments 1 comment updated: nov 14, 2017
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                          Comments
                          Hdfc bank customer careverified
                          Nov 14, 2017
                          Verified support

                          Dear customer,

                          For us to look into your concern. Request you to provide us your registered contact details and issue details on the below link bit. Ly/2aj9wgw with the ref id pz[protected] in the comment box for us to track it.

                          Anay,
                          Hdfc customer service assistance.
                          Reply
                          Dashrath sapkale
                          1 minutes ago


                          I have recharged my vodafone no. [protected] with 399 on 12 april through hdfc pay zapp. I have get message for successful transaction and amount deducted for same from my debit card but i have not get any recharge amount and also not get any successful recharge message on my mobile phone. Please solve my problem as soon as possible and refund my money asap

                          Transaction details
                          Amount - 399
                          12 april 2020
                          Narration - pos 097xxxxxx756 pay zapp bill pay pos debit
                          Txn. Id - [89544439]
                          Mobil number – [[protected]]
                          Email – [protected]@gmail.com
                          May 14, 2020
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 13, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We'll look into that for you. Please provide your registered contact details and transaction details at the below given link: http://bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it. We'll sort this out for you.

                          -Anay
                          HDFC Bank Customer Assistance
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                            P
                            Prithiv Elumalai
                            Apr 12, 2020
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                            Address: Elumalai.P (9976559333)

                            Unauthorised transaction
                            I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 7457 without my concern on date:09/04/2020. I am not interested about this one assist mfee service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/- otherwise file a case at district consumer court.
                            HDFC Bank customer support has been notified about the posted complaint.
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                              S
                              Sumitgupta09
                              Apr 12, 2020
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                              I have applied for fastag for 3 vehicles on 2 February, 2020 from the online portal of hdfc bank but still not even the wallet id is created or the fastags are delivered. I have contacted the customer care number several times and they say that it takes 7 working days but it has been more than 2 months. Please see to it.
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                                Rahman121
                                Apr 12, 2020
                                Resolved
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                                Resolved

                                Hello sir,

                                This is in reference to the transaction made in my account under the header of depository charges; without any intimidation by the hdfc bank.

                                Kindly be informed that an amount of rs 884.62/- was deducted from my savings/salary account on 8th april 2020 under the name of depository charges feb20.

                                Initially when we did not have demat account they forced us to create one without intimating us that they are going to charge annual fees and i received the call earlier from customer care i also speak him deny of this service. Now all of a sudden they have charged rs 884.62/-.. This is very bad and disappointing. And i have never used the demat account till now.. If i call the customer care they will not have answers. And they will not communicate that they are charging.
                                Reference no:58206493.

                                Please refund my money
                                Aug 8, 2021
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 18, 2020
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We sincerely regret the inconvenience caused to you. We are looking into your query vide reference number[protected] and will respond to you shortly. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff for customer service. There may be some delay in responding to your queries and complaints via PhoneBanking, email support and social media channels. We request your patience and support under these unprecedented circumstances.

                                -Nadia
                                HDFC Bank Customer Assistance
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                                  Rahman121
                                  Apr 12, 2020
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                                  The Bank has charged me Rs 884.62 for Depository charges on Demat account which isn't used by me ever. Please take the needful action or let me know what needs to be done from my side. Reference Number as provided by the bank is
                                  58206493.
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                                    Pratima Patil
                                    Apr 11, 2020
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                                    Address: Pune

                                    Hi team, I am a HDFC account/credit card/debit card holder. My name is Pratima Deepak Patil. I have got a message of RS.999 spent from my credit card for AMAZON1258399 at 4:59pm today-11/04/2020..
                                    I did not do any transaction of rs. 999.
                                    My registered mobile number is: [protected].
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                                      Shriyank Bhargava
                                      Apr 11, 2020
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                                      I have purchased clothes from blackberry retail store (Kanpur). HDFC was offering 7.5% cashback during that time within 90 days. Its more than 100 days now I have not received any cashback.

                                      purchase date:[protected]
                                      ref no: [protected]
                                      Bill amount: 23990
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                                        Mama20
                                        Apr 11, 2020
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                                        Cancellation of one assist membership
                                        I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 0024 without my concern on date:04.04.2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

                                        Oneassist relationship number : 6638104
                                        Name :- ratikanta parhi
                                        Mobile no. :- [protected]
                                        Credit card number ending :- 0024
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Dear Ratikanta Parhi, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Nitesh, Team OneAssist.
                                        Dear Ratikanta Parhi, As per the update received from our team, our executive spoke to you. As requested, your membership cancellation is processed and refund for the same will be credited in your account within 4-5 working days - Swarali, Team OneAssist.
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