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Updated: Jun 7, 2026
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HDFC Bank reviews & complaints page 481

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R
Registra
Feb 4, 2020
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got refund with arn number but money not credited to my bank account

I got refund with arn number from booking.com on 24/12/2019 amounting 1000 inr but the amount hasn't yet reflected in the transferred bank account.

I even tried to contact hdfc customer service but they said they don't know anything about anr number.

Here is the anr number of the transaction :85297869358951392566520

Kindly help on this issue....
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S
Shehkar Menon
Feb 4, 2020
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Address: 560077

This is with respect to my fastag id[protected]. On 24th january i have been charged for two one way toll trips taken in the space of 2 hours. Have raised this issue with hdfc on thier portal but have still not received any response or refund for the same for the last 10 days. On speaking with hdfc they asked me to send an email to fastag. [protected]@insolutionsglobal.com

I have sent the email but no response from them either
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Feb 04, 2020
HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance
Feb 04, 2020
Updated by Shehkar Menon Dear Anay,

Maybe you should read my above post instead of giving a generic reply. I have contacted both your Fastag team and emailed the above email too and still have not received any reply from you.
View replies
Hi I am Rohtash Sharma
My customer id is[protected]
Amount of ₹979/-has put on hold from my account without any reason
I have registered complaint earlier but nothing happened..
Please clear this hold and return my money which you deducted..
Reply
Rudra1726's reply, Feb 7, 2020
My account still is on hold why you marked it as resolved
Pathetic
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    F
    faizal sama
    Feb 4, 2020
    Resolved
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    Resolved

    There was a transaction in my bank account. I called customer care about that transaction. Customer care considered it as a fraud and blocked my account. So now my hdfc a/c is locked.net banking is blocked.

    I visited bank to enable my account and net banking. They asked me to fill a form. I did. As per them i will get my net-banking credentials in next 7 days. Its almost 15 days and i have not received any message/mail from bank end.
    Mar 8, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Feb 04, 2020
    HDFC Bank Customer Care's response     Dear Customer,

    Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

    -Anay
    HDFC Bank Customer Assistance
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      M
      merajagi
      Feb 4, 2020
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      Resolved

      Address: Mandala,Mankhurd, Mumbai City, Maharashtra, 400043

      I have made the payment in my credit card via phonepe with amount 31778 rs by mistake and asked for refund.
      They have debited my credit card but didn't get the amount after the 3 months from the incident took place. Now they are saying to make the payment for that amount which i never get. They have blocked 20704 rs in my bother hdfc account. Pleaese help what i have to do now.
      Mar 8, 2020
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 04, 2020
      HDFC Bank Customer Care's response       Dear Customer,

      We can help you with that. Please click on https://bit.ly/2Lzhyn3 to submit the required details along with the credit card details transaction details and complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

      -Manoj
      HDFC Bank Customer Assistance
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        D
        Divyansh_
        Feb 3, 2020
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        Resolved

        Hi i have ordered realme x polar white 128 gb in october 2019 it had the offer of 10%cashback upto 31/01/2020 when paid through hdfc debit card ..
        I paid it but have not recieved any cashback i have complained to flipcard they said they have raised a compliant and suggested me to contact the bank customer care and by the time its unreachable ..
        Please help

        Divyansh bhat
        Mar 14, 2020
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 04, 2020
        HDFC Bank Customer Care's response         Dear Customer,

        Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the offer details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

        -Anay
        HDFC Bank Customer Assistance
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          D
          Dr. Kapil Chandrayan
          Feb 3, 2020
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          Address: Geetashree, 60, Nehru Nagar, Khamla Road, Nagpur, Nagpur, Maharashtra, 440015

          I bought a car (Wagon R Reg No MH31FE4776) in May 2019. Got an HDFC Bank Fastag along with it. No terms & Conditions were mentioned nor any communication was made from the bank. On 28th Jan when we went for a trip to MP & Gujarat the Fastag was not accepted on any toll plazas. It showed Blacklisted. It has a balance of Rs. 656. After several attempts to call the customer care number of HDFC bank, one executive told me that it has been blacklisted as it was not used for the last 3 months. On second call another executive told me since the balance had gone below Rs. 200 it was blacklisted. The request to activate it was made on 28th Jan 2020 and it was promised by the bank that the card will be activated within 3 days i.e. by 31st Jan 2020. But it was not activated till 2nd Feb 2020. As a result, we had to wait in long ques on all the toll plazas despite having and being paid for a fast tag.
          HDFC Bank customer support has been notified about the posted complaint.
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            D
            Densh
            from Delhi, Delhi
            Feb 3, 2020
            Resolved
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            Resolved

            I attempted to add money into my PayZApp wallet on 2nd Feb in connection with some bill payment. Unfortunately, Rs 1054 got deducted from my account and could not be loaded into the wallet. Where has my money gone? I have contacted my bank, but they have refused to help. Even the PayZApp customer care is not providing any resolution. This is harassment and cheating of the customer. The TransactionID as per the bank records for the failed transaction is OTHPG[protected]. Please help me to recover my hard earned money.
            Feb 7, 2020
            Complaint marked as Resolved 
            Got my refund at last. Relieved.
            HDFC Bank customer support has been notified about the posted complaint.
            Feb 04, 2020
            Updated by Densh             I have not got any update mentioning what action has been taken in response to my complaint. It is a genuine complaint about my loss of money with the proper mention of the TransactionID.
            Feb 05, 2020
            Updated by Densh             I have not got any refund so far.
            Feb 06, 2020
            Updated by Densh             I have posted the snapshot of the TransactionID if it could help. I have lost my money and can only hope and pray for the best

            Feb 07, 2020
            Updated by Densh             No refund even after 5 working days. I was assured by [protected]@payzapp.in that the refund would be credited back within 5 working days which I didn't get. Totally disappointed and gutted.
            Feb 07, 2020
            Updated by Densh             Just checked and I have got my refund ! Thanks to all those who helped in the process. Feeling relieved now.
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              S
              sanrev9390
              Feb 3, 2020
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              Resolved

              Address: 641048

              Today i receive this sms from hdfc bank
              "dear customer mandate reference no: hdfc0000*11*2244* issued to bajaj finanace limited with value rs. 50000.00 and frequency mnth is received today for processing.in case of any issue please get in touch with your branch."

              I don't understand why i'm receiving this message and what this means.
              I don't want hdfc to process this amount or request.
              Please help.
              Mar 13, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Feb 03, 2020
              HDFC Bank Customer Care's response               Dear Customer,

              We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

              -Anay
              HDFC Bank Customer Assistance
              View replies
              Today I received this message from Bank of India dear customer mandate reference no is issued to Bajaj finance limited with a value of rs 50, 000 and frequency mnth is received Today for monthly processing in case of any issur reach out to your to your branch I don't understand why I m recieving this and I don't want bank of india to process this amount for request .
              Please help.
              Reply
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                S
                subhsrin
                Feb 4, 2020
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                Resolved

                Hi,

                I stopped receiving OTP on my registered mobile number from Jan 1 2020. Is there anything I can do ? I used to receive them correctly over my international registered number for past two years. I am not able to reach any customer care nor are there any options to check this. I have written to Hdfc over mail but no one has responded yet.

                Can you please look into this ?
                Mar 14, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 06, 2020
                HDFC Bank Customer Care's response                 Dear Customer,

                Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the requested details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                -Manoj
                HDFC Bank Customer Assistance
                View replies
                I applied for fastag from hdfc on Dec 19, 2019.
                I have got Customer Id[protected] on Dec 20, 2019.
                It has been more than 1 month but I still have not got fastag stickers.
                This is really bad, I am not sure whom should I contact?
                Their customer care service is also not helpful at all.
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                  J
                  John Basha
                  from Chennai, Tamil Nadu
                  Feb 3, 2020
                  Resolved
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                  Resolved

                  Address: Chennai, Tamil Nadu

                  I have try to purchase mobile from mibikwik app by hdfc crdit card. But payment failed. Amount deducted and credited back on 26th jan 2020. But on 1st feb 2020 its shows again the same amount as emi conversion and processing fee. As aggregator emi - offus. I didn't use that amount. It shows as unbilled amount. I want to know when this will be resolved.
                  Mar 14, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 03, 2020
                  HDFC Bank Customer Care's response                   Dear Customer,

                  We wish to inform you that EMI of Rs26, 017.75 has been preclosed as per your request. For any further queries, we request you to contact our Phone Banking officers at any of our Phone Banking numbers mentioned in the following URL https://cutt.ly/PrOfody

                  -Zubin
                  HDFC Bank Customer Assistance
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                    Z
                    Zamato
                    Feb 2, 2020
                    Resolved
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                    Resolved

                    Address: New delhi, New Delhi, Delhi, 110044

                    Updated by bajrangjadhav, Feb 02, 2020

                    Dear sir /madam,

                    I had already complaint dated 7th Dec 2019, but HDFC bank not given proper response why??
                    I am facing so many problem financial, family etc...
                    I am request you please reslow my problem in early Refund &LoNe [protected]
                    Thank you.
                    Complaint comments Add a Comment Updated: Feb 2, 2020
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                    Mar 4, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 02, 2020
                    HDFC Bank Customer Care's response                     Dear Customer,

                    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern, the last four digits of your Credit Card No., along with the registered mobile number & email ID. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                    -Anay
                    HDFC Bank Customer Assistance
                    Verified Support
                    Feb 02, 2020
                    HDFC Bank Customer Care's response                     Dear Customer,

                    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                    -Anay
                    HDFC Bank Customer Assistance
                    View replies
                    My hdfc fastag has more than 700 in balance but still can not use it as the toll person says its blacklisted. now my money is blocked. can you enlighten me as to what purpose my blocked money is serving in fastag account if it can not be used at a toll.
                    Reply
                    Dear Team

                    I would like to tell you that since 1 year im not using my credit card, ,

                    infarct i closed that last year still im getting mail that i have due amount

                    my card ending number is 9789 HDFC credit card
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                      F
                      Frstrtdusr
                      Feb 2, 2020
                      Resolved
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                      Resolved

                      Address: New Delhi, Delhi

                      HDFC Bank customer care IVR system is so difficult and pathetic that getting connected to a representative to explain your problem is like penetrating a high-security red alert zone where you will have to go through almost endless points of checking and still no surety that you will reach to your destination. :)
                      I am confused if you have put in place such a great service to help your customers or to torture them.
                      What is the problem if a customer will get access to a representative in just one or two click/tap?
                      You can believe that you have implemented a great IVR system but for us, this system is- time-consuming, torturing, leading to frustration, and it is not creating any value to us at all.
                      Salute to your teams for implementing such a system that creates little or no value to us but increase our BP, anger, and frustrations. :)
                      Mar 4, 2020
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 02, 2020
                      HDFC Bank Customer Care's response                       Dear Customer,

                      We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                      -Anay
                      HDFC Bank Customer Assistance
                      View replies
                      I applied for fastag 03.11.2019 and my application reference no is HFR314667 but I did not received my fastag till 30.01.2020, when I contact to customer care they did not give me a satisfaction reason, I am facing many problems due to fastag.
                      Reply
                      Mukesh Singh Mobile No-[protected]
                      My Credit card accounts not closed till now after submitted credit card closure form on dated 13 jan 2020
                      Reply
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                        V
                        Venkatesh Yadavalli
                        Feb 2, 2020
                        Resolved
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                        Resolved

                        I have sent an written letter to HDFC bank in Chennai to remove my office number attached to my credit card as they are getting number of calls. But the bank respond as this request can't be processed. This is the worst service I had ever seen. How com you guys will contact to my office people with my name, I want my office number removed, if not I am going to cancel my card as this is the worst service.

                        Venkatesh Yadavalli
                        [protected]@gmail.com
                        [protected]
                        Mar 4, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 02, 2020
                        HDFC Bank Customer Care's response                         Dear Customer,

                        We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                        -Anay
                        HDFC Bank Customer Assistance
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                          M
                          Mahesh Podali
                          Feb 2, 2020
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                          Address: AVA Road, Gopala Krishna Residency, East Godavari, Andhra Pradesh, 533106

                          Cancellation of One Assist Membership
                          I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 0954without my concern on date:31/01/2020. I am not interested about this service and don't want this membership any more.. then refunded the amount .But again did this .I am so inconvenience with that. So cancel the membership and refund this debited amount of Rs.1899/-
                          HDFC Bank customer support has been notified about the posted complaint.
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                            A
                            Apoorv Misra
                            Feb 2, 2020
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                            Address: Mumbai City, Maharashtra, 400053

                            I've been receiving calls from HDFC bank and its associates (insurance, credit card, etc.) for over a year now.

                            I've asked the callers and on HDFC online pages (Twitter) to remove my contact details from their database.

                            Even after repeated requests the incessant calling does not stop. The HDFC social media team wants me to save the hundreds of numbers which call on behalf of HDFC for making a complaint.

                            The calls come on all times and on all days including weekends.
                            HDFC Bank customer support has been notified about the posted complaint.
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                              A
                              Ajay2killer
                              Feb 2, 2020
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                              Address: D no 5-129/A,Rayapudi,Thullur,Guntur, Guntur, Andhra Pradesh, 522237

                              Cancellation of One Assist Membership
                              I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 2726 without my concern on date:31/01/2020. I am not interested about this service and don't want this membership any more. I have already intimated last year also. then refunded the amount .But again did this .I am so inconvenience with that. So cancel the membership and refund this debited amount of Rs.1399/-

                              OneAssist Relationship Number : 3672943
                              Name :- GANTA AJAY KUMAR
                              Mobile No. :- [protected]
                              Credit Card Number Ending :- 2726
                              HDFC Bank customer support has been notified about the posted complaint.
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                                V
                                Viralpitroda
                                from Delhi, Delhi
                                Feb 2, 2020
                                Resolved
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                                Resolved

                                My self Viral Pitroda
                                Employee code- 209360
                                Supervisors name - dharmendra paride
                                Office location- hdfc bank ghansoli branch
                                CONTACT number- [protected]
                                Hdfc bank corporate salary as sales officer
                                I am excited employee of hdfc Bank .My last working day is 17.08.2019.i have not received my salary and also till date i didn't get reliving letter .
                                As soon as possible do the needful.
                                Is their any update regarding this
                                I had submitted the new resignation letter to gansoli branch
                                Mar 13, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 03, 2020
                                HDFC Bank Customer Care's response                                 Dear Customer,

                                We request you to write to the email ID Exit.[protected]@hdfcbank.com for further details.
                                -Zubin
                                HDFC Bank Customer Assistance
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                                  T
                                  Trilochan Medhi
                                  Feb 2, 2020
                                  Resolved
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                                  Resolved

                                  Address: Jaipur, Rajasthan, 302017

                                  I returned three orders, among these two orders I returned on 22nd and another one on 25 th . For the first two order refund has been initiatiated on 22 nd and 23rd respectively and for the last order refund had been initiatiated on 25 th. After that I got notifications that it may take maximum of 3 to 5 business days to get reflected in your account.. I waited for 7 days and called Amazon customer service they said wait for tomorrow. When I called again they sait your refund has been declined and, again we are Resubmitting your refund.
                                  Amazon and my partner bank is just playing football with me...
                                  My bank is HDFC Jagatpura branch
                                  My name-Trilochan Medhi
                                  Ac no-[protected]
                                  Please Help me and penalize them, whoever found to be guilty Amazon or HDFC bank
                                  Mar 6, 2020
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 03, 2020
                                  HDFC Bank Customer Care's response                                   Dear Customer,

                                  We regret any inconvenience you may have faced. Request you to write us using the below URL http://bit.ly/2lDvZLk with your account number, date & amount of refund, refund reference number and the reference id TT[protected]. A bank representative shall contact you as soon as we receive this information. We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

                                  -Zubin
                                  HDFC Bank Customer Assistance
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                                    R
                                    Rahul arya #acoustic arya
                                    Feb 1, 2020
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                                    Hello
                                    I had sent a mail to [protected]@hdfcbank.com on 30/04/2019. But i haven't recieved any response from the bank
                                    I have also pasted the content of the email below for your reference
                                    The email was sent from the email address ([[protected]@gmail.com])

                                    [protected]
                                    Hello sir
                                    Please send me a copy of the "no objection certificate" for the settlement that was done on my hdfc bank credit card# [protected]
                                    I would also request you to please clear my name from cibil as the full an final payment was successfully closed in a single payment. My details are mentioned below.

                                    Name: jagdish ram
                                    Credit card number : [protected]
                                    Pan # anlpr2281c

                                    Thanking you
                                    Jagdish ram
                                    [protected] (Contact any day)
                                    [protected]@gmail.com
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 03, 2020
                                    HDFC Bank Customer Care's response                                     Dear Customer,

                                    We wish to inform you that your credit card account number ending with 8879 was permanently closed on 02/05/2018 and for any queries regarding cibil, we request you to provide us with the recent copy of cibil report and the complete issue by clicking on https://bit.ly/2Lzhyn3 to enable us to assist you. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                    -Nadia
                                    HDFC Bank Customer Assistance
                                    Feb 04, 2020
                                    Updated by Rahul arya #acoustic arya                                     Contact number : [protected]
                                    Mail id : [protected]@gmail.com
                                    Please provide me the NOC credit Card number is [protected]
                                    View replies
                                    Hello sir
                                    Please send me a copy of the "no objection certificate" my RC no. is DL8CAU3688 Hyundai motors india Ltd. Creta 1.6 VTVT Auto SX, loan was paid on time please send as early as possible
                                    Thanks & regards
                                    Sunita Ramani
                                    My Email.Id:- [protected]@gmail.com
                                    Contact No.[protected]
                                    Reply
                                    Hello sir
                                    Please send me a copy of the "no objection certificate" my RC no. is DL14SC0011 Royal Enfield Thunder Bird T/S SPARK, loan was paid on time please send as early as possible
                                    Thanks & regards
                                    Mohit Ramani
                                    My Email.Id:- [protected]@gmail.com
                                    Contact No.[protected]
                                    Reply
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                                    26 found this helpful
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                                      Aamir Farook
                                      Feb 1, 2020
                                      Resolved
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                                      Resolved

                                      Hi,

                                      I don't understand what is taking so long for a simple reply and reversal when i have already given the proof as well.

                                      Did not expect this from hdfc. Call me if need be for any clarification. Please note first mail was written on 11th jan 2020 and today is 31st jan 2020.

                                      Awaiting your response.

                                      Aamir farook
                                      [protected]
                                      [protected]@rediffmail.com
                                      Mar 3, 2020
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 01, 2020
                                      HDFC Bank Customer Care's response                                       Dear Customer,

                                      Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                      -Manoj
                                      HDFC Bank Customer Assistance
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