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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
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HDFC Bank reviews & complaints page 493

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S
sehgal18
Jan 14, 2020
Resolved
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Resolved

unknown ad hoc mandate issued on the account

Hi,
I just received a msg from hdfc stating "dear customer mandate reference no: hdfc* issued to ava lifestyle products and services p l with value rs. 918.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch."
I haven't issued or requested for such.
As i have gone through this form, i encountered various issues of this kind that people have faced earlier.br...
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christi mathew
Jan 14, 2020
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amount not credited

Received a message saying:

Ur transaction on hdfc bank debit/atm card ending 3230 for rs. 410.00 has been credited/reversed by indianra3472086 on[protected]:20:30:48
It's been more than 12 hours and the
Amount has not been credited to the account yet. Checked the statement as well. Could you kindly check why the amount has not been credited yet....
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Santosh Taluri
Jan 14, 2020
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Resolved

Address: Mandipete, Davanagere, Karnataka, 577004

Funds on hold
Account number: [protected]
As on date: 14 jan 2020
Amount held by
Hdfc bank (For mirevenue hold through gefu): ₹675.96
Without any information any thing they have kept money on hold and debited from my account without any message of deduction... Like this how many times they have done this time i noticed what about if i haven't noticed how many times they might have done like this...
Feb 15, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 15, 2020
HDFC Bank Customer Care's response
Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

-Nadia
HDFC Bank Customer Assistance.
Funds on hold
Account number: [protected]
As on date: 19 March 2020
Amount held by
Hdfc bank (For mirevenue hold through gefu): ₹6, 474.40
Without any information any thing they have kept money on hold and debited from my account without any message of deduction... Like this how many times they have done this time i noticed what about if i haven't noticed how many times they might have done like this...
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    S
    Sanjit45
    Jan 14, 2020
    Resolved
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    Resolved

    Address: Dlf cyber city, 122001

    I paid my credit bill amount to 900 on dec 31 2019 one day before the deduction date i. E., 01/01/2020. But still hdfc bank charges payment return fee in my next statement. So i have to pay another 900 rupees for reason i have not committed. Why hdfc bank? I am your customer and your customer is not satisfied with your policy. Please do the needful.
    Feb 19, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 14, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    We observe that you have given us an instruction to claim the minimum monthly outstanding on your card account from your savings account. Based on the instruction, we had attempted to claim Rs.898.00 from your savings account and the same was returned due to insufficient funds. As you may be aware, any payment returned would attract a payment return charge. In view of the same, the autopay return fee has been levied. We note that you have effected payment of Rs.900.00 on the same day when the attempt to claim the amount was done. We request you to maintain sufficient balance in your bank account henceforth to enable us to carry out your instruction effectively and to avoid levy of autopay return charges on your card account. Alternatively, you can affect interim payment through Netbanking 3 days prior to payment due date to avoid levy of charges. We have reversed the Autopay return fee of Rs.450.00 billed to your card account. This credit will reflect in your next monthly statement. The corresponding GST remains payable by you.

    -Zubin
    HDFC Bank Customer Assistance
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      महेंद्र टाके
      Jan 14, 2020
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      Address: Maggarpattta, Pune, Maharashtra, 411028

      I purchased my car 8-9 months back, i had hdfc fastag given by seller to me.
      My mailid is - [protected]@gamil.com, my car registratation number is - mh-12 rf-8646.

      Now i am searching welcome email, but i didn't found it,
      Now i want wallet id for online registratation,

      Could you reissue the welcome email.

      Regards,
      Mahendra
      [protected]
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 14, 2020
      HDFC Bank Customer Care's response
      Dear Customer,

      Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

      -Anay
      HDFC Bank Customer Assistance
      Jan 14, 2020
      Updated by महेंद्र टाके
      fastag.[protected]@insolutionsglobal.com
      what kind of email Id is this ?
      Jan 14, 2020
      Updated by महेंद्र टाके
      Custromer care number is always busy.
      what then hell is this, you people are wasting customers time.
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        E
        from Pune, Maharashtra
        Jan 14, 2020
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        Address: A 506, Pune, Maharashtra, 411060

        I paid extra amount of 2295 in my credit card account i want this money back. I am following up with hdfc bank since 20 dec 2019. But i am not getting satisfactory answers around this. Got reply as account is not closed hence are not getting the money back. I am following up on the ticket #11136709. Why account needs to be closed in order to transfer the amount.
        HDFC Bank customer support has been notified about the posted complaint.
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          A
          Ashish.i
          from Handia, Uttar Pradesh
          Jan 13, 2020
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          Address: Hdfc bank amar colony, New Delhi, Delhi, 110044

          Hi,
          When i raise query on june as per hdfc 3000 due of my two wheeler loan as payment bounce amount and 50% waiver provided by hdfc and i should to pay only 1500 rs only and now my hdfc account showing negative 7500 after waiver request its showing 3600 after deducting 1200 rs some amount . Now im unable to pay 3600 huge amount i only pay 500 more Please check and waive whole amount due to lack or limited income .

          1200 already deducted
          500 more amount i have to pay
          More waiver required of 3100 rupees ..
          HDFC Bank customer support has been notified about the posted complaint.
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            R
            Revsnth
            from Visakhapatnam, Andhra Pradesh
            Jan 13, 2020
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            Resolved

            Address: Somustreet, Kothapet, Guntur, Andhra Pradesh, 522001

            Respected sri/madam
            My name is tallam sravan,

            My creditcard number is, — ([protected] 4112)

            My credit card linked mobile no — ([protected])

            For my vehicles going to sabarimala

            I swiped my hdfc credit card at near petrol bunk

            I made transactions of nearly 2.20 lakh on fuel,

            For every time for each transaction they charged of extra 2.5% tax on swiping

            We don't know it was charged extra on fuel transaction in petrol bunks

            When i called to customercare they said that my fuel transaction limit per month is 20k only,

            After that it will charged of 2.5% extra on every fuel transaction,,

            Like that around extra 4000 rs are added under fuel transaction charges

            Sir i dont know this fuel transaction limit is 20000 only on my credit card,

            I am using this card from last 2016 onward s

            I dont know on swiping there is extra 2.5% charges for fuel in petron bunks

            Please check my statement and do the needful to me

            Remove wavier extra 4000 rs which gone under fuel transaction charges on my card
            No hdfc credit cards support customer has not given any advice or any information to me
            For additional charges on fuel of above 20000 above on fuel

            Who is the responsable person for taking 4000 extra on credit card with out any information

            I had already paid totally amount as what u had send statement to me

            Please check & help me asap

            Reply me on my email or contact me asap

            Thanking u sir/madam
            Sravankumar. [protected]@gmail.com
            Revant. [protected]@gmail.com
            [protected]
            Feb 17, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 14, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            We have noted your comments expressed with regard to the surcharge levied towards the petrol transaction through your HDFC Bank Credit card. We take this opportunity to inform you that the fuel surcharge would be levied at 1% plus service tax for the transactions done on HDFC Bank swipe machines at petrol pumps of Oil companies owned by government (HPCL/ IOCL/ BPCL).
            We wish to inform you that HDFC Bank Credit Card holders who transact on Non-HDFC Bank swipe machines/ HDFC Bank Swipe Machines would be levied surcharge amount at the discretion of the member/acquiring bank and the surcharge shall be reversed at 1% in your credit card and service tax charged on fuel surcharge is non-refundable. Fuel surcharge varies from 2.5% to 1% of the fuel transaction amount. The rate of surcharge may vary depending on the fuel station and their acquiring bank.

            For further clarification please visit the below link https://cutt.ly/orxDSoI

            -Nadia
            HDFC Bank Customer Assistance
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              R
              Rubanraj k
              Jan 13, 2020
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              Resolved

              Address: 627011

              I belong to south tamil nadu. My mother provided a cheque for around 20 lakhs
              With her signature to transfer it from hdfc bank to canara bank.

              Hdfc bank called me to give some support letter for cheque clearance as my mother's signature little mismatch. I provided letter also my mother spoke with concern person to get cleared. But they not cleared stating no as technical failure.

              Hdfc branch :- kovilpatti

              Manager : vedamani. Koilpitchai

              Rep name:- rajesh, kanna

              Deeply disappointed with this bank's branch behaviour. Not sure where to take this complaint further. Can you any one guide me
              Feb 13, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 13, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your Account No. or Customer ID & registered contact details with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

              -Anay
              HDFC Bank Customer Assistance
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                S
                sandy7777
                Jan 13, 2020
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                Address: Meerut, Uttar Pradesh, 250002

                I purchased 2 fatsag from hdfc bank ltd, the tag did not got activated at the time of purchase, now i have purchased new fastag from other company but they are not getting activated because my vehicles are blacklisted by hdfc bank
                I have requested bank to remove it from blacklist but it has not been done
                Service request no : sr[protected]
                Cust id :[protected]
                Wallet : [protected]
                Car 1 : up 15 bz 0077
                Car 2 : up 15 cw 0100
                Name : sandeep gandhi
                Mobile : [protected]
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 13, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                -Anay
                HDFC Bank Customer Assistance
                Jan 15, 2020
                Updated by sandy7777
                already sent a mail about 6 to 7 times, but no action has been has been taken
                helpline number [protected] is been called more than 20 times, but no appropriate
                answer
                Jan 15, 2020
                Updated by sandy7777
                finally got a number of mumbai executive MR KEDAR DESHPANDE, once had a text communication with
                him, but still nothing has been done
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                  A
                  atulbhalerao1966
                  Jan 13, 2020
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                  Resolved

                  Address: Plot no 139, C/o Sudhir Mahajani, Vishwakarma Society, near Kamgar Kalyan Kendra, Sahakar Nagar no 1, Pune411009, Pune, Maharashtra, 411058

                  I have submitted application for issue of debit card and change of address on 30-dec-2019 at your warje branch, pune 411058 to ms mugdha sule.

                  Now till neither the address is changed or debit card is issued.

                  Your ms mugdha is not responding to my queries, but got to know from their staff that is has forgotten to share the request to your central processing team.

                  Please help.
                  Feb 15, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 14, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,


                  We are working on your concern vide Ref ID:[protected]and will revert to you within 3 working days.


                  -Nadia

                  HDFC Bank Customer Assistance
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                    V
                    vikrish
                    Jan 13, 2020
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                    Resolved

                    Address: Bangalore, Karnataka

                    Hi,

                    I have recharged my wallet with 2000 and still its not reflecting in hdfc fast tag account.

                    The receipt generated once i paid and amount got debited from my account.

                    Customer care number is 24/7 a week busy and no email response.
                    I have lost all hopes on hdfc bank and hdfc banks fast tage portal.

                    If you cant provide the support then please shut the service.
                    Feb 13, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 13, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                    -Anay
                    HDFC Bank Customer Assistance
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                      A
                      anil damani
                      Jan 13, 2020
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                      At Khalapur toll naka I paid toll of Rs 230 by cash on 11/01/20 at 20.38 hrs as demanded by toll person and thereafter the amount of Rs 173+57=230 was deducted through Fasttag. This amounted to double deduction of toll deduction of Rs 230. My customer ID is[protected]. The cash receipt is attached. Kindly arrange to refund the amount.
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                        R
                        Jan 13, 2020
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                        Address: New Delhi, Delhi

                        On 12/01/2020 i applied for hdfc fast tag. As per fast tag application reference HFR01360496 fast tag application pdf send to my registered email id.
                        But till time i have not received any email from hdfc.
                        I try to contact customer service at[protected] but not able connect after so many trials. Kindly help
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                          AshwinKumarV
                          Jan 13, 2020
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                          Address: 560064

                          I have registered for fastag through hdfc.

                          Got activated customer id and wallet id but didn't get sticker.

                          I keep raising complaint through customer care and branch of hdfc. Till now there is no action on it.

                          Hdfc customer care says they are just providing wallet service to fastag, but hdfc have taken a charge of amount 500 for fastag registration, atleast for that they should ensure that customer is getting it for what they have registered through hdfc.

                          And for customers there are no line to contact fastag,
                          Fastag customer care number dosest work
                          I received almost 3 different email id of fastag from hdfc all are not exists.

                          It is going on from more than a month, till today i have not received sticker and also no update on it.

                          Please verify.
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 13, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Please share with us your registered mobile number & email ID, fastag reference number and vehicle registration number at fastag.[protected]@insolutionsglobal.com for better assistance.

                          -Manoj
                          HDFC Bank Customer Assistance
                          Jan 14, 2020
                          Updated by AshwinKumarV
                          Please provide your official HDFC email ID
                          Please provide your official HDFC email I'd to share details
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                            A
                            ankur kapil
                            Jan 13, 2020
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                            Address: Tower 4 & Tower 5 Candor Techspace, sector 48, Gurgaon, Haryana, 122018

                            Hi,

                            At 1 oct 2019, 719 rs debited from my account but transaction failed. I called so my time to customer care but my query not resolved. Customer care given me MDP023526 reference number. Please resolved it ASAP.

                            Thanks,
                            Ankur Kapil
                            HDFC Bank customer support has been notified about the posted complaint.
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                              J
                              Joy R Bhamre
                              Jan 13, 2020
                              Resolved
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                              Resolved

                              I bought the policy around the 24th of nov and cancelled it during the free look in period around the 26th of nov.

                              I was told a refund would process in 5 to 7 working days and twice they wasted time over the neft mandate which was also of a hdfc bank account.

                              Now it is 13th janauary and 3 days ago raj mishra the great - their worthless email reply agent again emails saying it will take 2 to 3 days more.. That to after in the previous 1 month asking my bank a/c statement 2 times as if i am lying.

                              When i call hdfc they say the refund is already in your bank a/c but the hdfc bank a/c shows no such thing.

                              So, in short, they are not aware of a customer's money in their own bank.. M if this is the case when cancelling within 2 days then suppose you pay for the full term of 20 to 30 years then what will happen?
                              Feb 18, 2020
                              Complaint marked as Resolved 
                              HDFC Life customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 16, 2020
                              HDFC Life Customer Care's response
                              Hi, kindly inform the customer to address any unresolved concern of policyholder kindly inform the policyholder to write to us at [protected]@hdfclife.com from registered email id.
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                                G
                                Jan 13, 2020
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                                Resolved

                                Address: Chennai, Tamil Nadu, 600101

                                Due to wreckage, i had to replace the windscreen of my car. The fastag sticker is unusable, i applied for re-issue of fastag via hdfc during march 2019. There is no response from the hdfc fastag team ever since.

                                Multiple calls & followup went in vain, there is no traceability of application what so ever & the toll-free number either goes unresponsive else always busy and useless for the customer.

                                Since the notification to comply with fastag from dec 1st 2019, i reapplied for a new fastag (Ref - application reference no. Is hfr294680) during oct 2019. There has been absolutely no response from the bank and its representative.

                                I`m deeply frustrated with the support & strongly discourage hdfc fastag service.

                                Gopal
                                Feb 15, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 14, 2020
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Please write to fastag team at escalations.[protected]@1pay.in / fastag.[protected]@insolutionsglobal.com or call on[protected] or 1033 along with your application details for further assistance.

                                -Zubin
                                HDFC Bank Customer Assistance
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                                  arindamjuly28
                                  Jan 13, 2020
                                  Resolved
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                                  Resolved

                                  I performed the imps transaction of amount inr 22, 000, from my hdfc savings account to other bank account via netbanking.

                                  I received transaction timed-out message on my register mobile, however the amount was deducted from my account and was not delivered to other end.

                                  Message is as below :

                                  Update: your fund transfer for has got timeout due to beneficiary bank end. Please contact beneficiary to check the status.

                                  Bank sbi
                                  Beneficiary account no : [protected]
                                  Transaction reff :[protected]

                                  Please check and refund the amount.
                                  Feb 18, 2020
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Jan 13, 2020
                                  Updated by arindamjuly28
                                  I have checked with the beneficiary account person and asked for statement of the bank. Please find the attachment for statement on 13 Jan 2020.

                                  Verified Support
                                  Jan 14, 2020
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience you may have faced. Request you to write us using below URL http://bit.ly/2lDvZLk with your account number, date & amount of transaction, beneficiary account statement and the reference id TT[protected]. A bank representative shall contact you as soon as we receive this information,

                                  We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

                                  -Zubin
                                  HDFC Bank Customer Assistance
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                                    vikram ballal
                                    Jan 13, 2020
                                    Resolved
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                                    Resolved

                                    Address: Satara, Maharashtra, 415011

                                    I have not submitted require kyc document but however my amount has been debited then i requested for refund & i have been receiving mail form [protected]@hdfclife.com since last one month that your refund has been done successfully. But till my amount has not refunded i personally sent my bank credit card statement. I have taken several follows for the same but still issue is open
                                    Feb 16, 2020
                                    Complaint marked as Resolved 
                                    HDFC Life customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 16, 2020
                                    HDFC Life Customer Care's response
                                    Hi, kindly inform the customer to address any unresolved concern of policyholder kindly inform the policyholder to write to us at [protected]@hdfclife.com from registered email id.
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