HDFC Bank Complaints & Reviews

I had a preferred customer of hdfc bank and i posses the fastag of the same. But as i login into there portal it shows nothing do they have any issues with the portale i tried logingin in from phone in (Safari browser and google crome app) also from my pc in google crome and internet explorer) but it shows nothing once i login. And other then that there customer care no is also not working or always busy. Just like single person is there to pick up all the complains of hdfc fastag customers.

Hello team,

Tried passing through trichy toll gate today for the first time using fastag. The auto scanner couldn't identify the tag and the tag showed as invalid when manually scanned.

The toll free customer service number is always busy irrespective of the number of times called and this is my last resort.

Customer id[protected]
Vehicle number - tn49bb3555

Please revert at the earliest.

Hello sir / madam,

I have not received by wallet id for my fastag. Because of this i am not able create fastag account for myself.

I have received my rfid from hdfc and when i try to login, it is asking for wallet id and in hdfc portal it was mentioned that wallet id will be received from the welcome emailer. Unfortunately, i haven't received the welcome emailer as well.

Please help,

Thanks,

I have applied for fastags for my two cars from which i have received only one. I had tried to contact hdfc through customer care no. But noone ever pick that. My car registration no (S) are - dl10cf4357 (I have not received my fastag for this car)
Dl10cs7099 (Have only received for this)
My customer id is[protected]
My application no. Is hfr798891
My mob no. [protected] and [protected]

I booked four redbus tickets costing around 10000 on 19th dec 2019. But i cancelled all my four redbus tickets on 21st dec 2019 due to change in plans. Redbus initiated the refund process. Currently the status in redbus app shows that reference number has been generated. But still i have not received my refund amount. It has been more than a week. I booked my ticket through hdfc netbanking.

Customer name: sourav kumar patel
Account no: [protected]
Customer id : 64797842

My hdfc fastag is blacklisted and there is no support from hdfc to resolve this issue.

Hdfc fastag helpline number is never reachable or nobody picks.

I am having a balance of more than rs.500 in it and shows active in the hdfc online portal but still i am unable to use it at toll.

Toll plaza guys says i have to get in touch with hdfc and hdfc never helps.

I am soo frustrated because of this.

I literally want to get rid of hdfc tag now. My money is stuck and there is no service provided to me from hdfc

Applied fastag on 20.12.2019, mail received confirming issue of fastag with cust id[protected] and wallet id [protected] in my wife's name ms. Vibha roy for vehicle no. Ts15ef8182.
Yesterday received a message from blue dart without awb no. Stating that shipment undelivered for address related issue. Contact fastag for redelivery. Tried to contact fastag no but none responds at that number. I need help from hdfc fastag team immediately.

Dear sir/madam,

I applied fastag last november 22nd 2019. Ref no : HFR477827.

Still i didnt received my fastag. I tried to contact customer care more than 100 times, but always busy..I didnt get a proper communication regarding this, ,

just i received the user id and wallet id, , if login in your website there is no details about the fastag..

I received the only tracking number, , not mention the courier service . i didnt receive any calls from courier service, , how can i track?

Finally i got the customer care connection, they informed me it was despatched 4th dec and returned to our mumbai office 12th dec..

and i requested him to dispatch again, , but still it was not dispatched from your end.. again today i contact, but i get a same answer it will dispatch and get it next week.. howmany days i need to wait, , january 25th fastag is compulsory, , but still i didnt get it. your customer care representative not given any reference number or complaint number for my re dispatch request.. she simply told call next week if not dispatch.. what a responsible answer? and request to transfer the call higher official, , ut she just disconnected the call.. very nice experience..

its really shameful your service.. no easy contact point, no proper communication, no responsible answer..i think i made a mistake to apply through HDFC..

Our company have a account with you and do the transaction with crores, , but your customer response is very poor.

Finally i just asking the simple question.. when can i get the fastag? give the proper communication, tracking number and dispatch details..

If not just reply to me, , i will get it other banks..

I have done a transaction of rs 33000 at samsung plaza nit faridabad on 05.10.2019 for 3 months emi by hdfc bank credit card. Offer ruunig was no extra cost emi with 10% cashback; max 5000 rs. Emi/loan has been completed on 06.12.2019 but till now cashback is not received in my credit card stement. My registered mobile number with credit card is [protected]. After discussing with hdfc customer care they are saying we will check and revert but till now i have not received any solution.

I ordered duffle bag from hdfc redemption offers...
I used net banking and amount of rs.500 is deducted from my account. But they didn't send me order...
I have ccavenue transaction successful email...
And i called coustomer care but they did not receive my call...
It's been more than 1 month n they did not respond to my call or email
Wrost banking experience ever!

As i have purchased fast tag online and issued the card with no. 34161fa8203288ac047b5fe0. But unfortunately it is not delivered to me so far. Bank is not replying satisfactory answer. Card is issued successfully but physical card not hand over to me so far.
While my account and card is activated.
My customer id[protected]

Thanks & regards
Dilip kr singh

Dear sir,
On 1 dec 2019, at brijghat toll plaza toll was collected in cash as well through fastag. When i reached at toll plaza i told the person that i have fastag but he said that fastag not working. Thus he took money in cash. But as i left the toll i received message on mobile of deduction from fastag account. I have registered complain with 1033 helpline number on 9 dec 2019 but nothing has done till date. The hdfc customer care number[protected] never works.
What should i do?
Whenever i ask at 1033 for status they say, we do not know anything, but we have raised the querry.

I am receiving sales calls from hdfc bank for loans credit. My number is on dnd still you call me all times. I m sick a d tired of it. Leave me. I got a call from [protected] from a rude woman. She abused me and was rude to me.
My number is [protected]. Leave me alone for ever. I hate hdfc the most. You are frauds chor thieves and no business standards.
I am a victim of your fraud i have already complained to rbi about your business standards.
Cust id 22840860.
Leave me alone. Not interested in your fraud company.

I have applied for the fastag on 19th dec 2019, paid the complete amount of 500/-, and received a comformation sms saying that you, you will receive your fastag in 7 working days and today's date was 03rd jan and till now i havn't received it. Also the contact number [protected] which they provided in the website doesn't work. Whenever we call that number, it simply says the number was busy.. Please solve the issue as soon as possible, or else you people will be in big trouble as so many people are suffering with this issue and that too only with your bank..

I bought hero maestro edge last month (December 2019) and loaned amount from hdfc bank (Mall road ludhiana). I've given two cheques, one for the security other for the ecs. But after few days i got sms that ach mandate rejected due to signature mismatch. So i went to hdfc, they told me i need to verify signature from home branch (Sbi). I did same and verified my signature from sbi and given them, they said it will work and you dont need to...

I received mail for my Wallet ID and Customer ID, but till date didn't receive My Fastag. Also Your Customer Number[protected] is always busy, is it some kind of joke that the customer number is always busy. My Vehicle Number is MH43AB5693.

Firstly thanks to consumer complaints forum to provide an opportunity to resolve the consumer issues when the customer care team failing to address them effectively.

I have purchased a car in dec 2017 and got the hdfc fastag wallet from the same showroom. The wallet has the temporary registration number as the vehicle is new and it bares only the tr number while purchasing it. I got my car registered in feb 2018. Although the vehicle number not changed in hdfc fasttag wallet, i did not faced any issues till the first quarter of 2019.

From around april 2019 it some times works and toll staff accepts the fastag and some times they it is block listed.

I had to try calling hdfc fasttag customer care number[protected] for several times just to be able to get someone to talk to me.

Finally a gentleman spoke to me and mentioned that the wallet showing block listed because the vehicle number in the wallet is not correct. He asked me to send rc copy with a request to change the number and keep only the wallet id in the subject and the mail id is fastag. [protected]@insolutionsglobal.com.

He also mentioned it takes 2 business days to get this corrected.

I sent my first mail on 29th november 2019. No response to the mail and the vehicle number still not changed in the wallet.

I sent my second mail again on 3rd dec 2019 still no response and no changes made to my wallet to reflect the correct vehicle number.

I tried at least 20 times to the customer care [protected] to be able to get some one to talk to me. This time the person told me that there is problem with system and hence he could not change now. Asked me to send the mail again so that it will be changed.

I sent my 3rd mail on 23rd 2019 again.. No response no change made to my wallet.

I have called at least 50 times to get some one to talk so to fix this issue, but this time i am constantly hearing one message that the number is busy and not able to get connected to any to talk.

I have been privileged banking customer to hdfc bank for more than 10 years and this is the worst ever experience i have with any other financial / products company.

Below my wallet details.

Cust id:[protected]
Wallet id (A/c no): [protected]
Current vehicle number in the account: ts6671
Vehicle number to be changed to: ts 07 fx 7978

Request you to please help me resolving this issue.

Thanks & regards,
N. Amarnath

I applied for fastag from the online portal on 1st december. My fastag ref number is hfr821321. I have recd one tag but i have still not received the second tag. The money has been deducted from my credit card for both tags. I have sent emails to status. [protected]@sahaj.co.in - that email id does not work. I have been trying the phone [protected] - that number does not work.

Date of incident 1 - 19.12.2019
User id[protected]
Toll plaza - porur, vanagaram
Issue - double time charged, instead of inr 60, they charged inr 80.

Date of incident 2 - 02.01.2020
User id[protected]
Toll plaza - porur, vanagaram
Issue - double time charged, instead of inr 60, they charged inr 80.

So totally inr 40 need to be refund without fail.

My fastag is not working my car number is pb 65m 4550 my contact number is [protected] i am facing the problem. My fastag is not working. I was on the way from zirakpur to rajpura and when i stopped on a toll i found that my fastag is not being scanned. Even i was having rs 400 in my fastag account. Please sort this problem out & reply me further. Below i am providing my details!!!
Costumer i'd number[protected]
Wallet id number - [protected]
Tag seq. No[protected]
Hfr.. No - hfr870289