HDFC Bank Complaints & Reviews

I had purchased Fastag online, i had received my fastag but not able to login online because not received User ID and Walet ID and also not able to contact Customer Care through Website of Call. Email ID for Customer help is also not mentioned anywhere. Please send my User ID and Walet ID to activate the same and recharge. Cont Number : [protected].

Hdfc sales manager issued a infinia card stating that am eligible for a life time free membership card in july. Now in dec, they charged a amount of 10000 as processing fee.in fact i haven't even activated the card nor used it since july. This is totally unfair as you force customers to take credit card without disclosing the terms n conditions.

Kindly revert the processing fee

I had purchased hdfc fastag online. I have received my fastag but not received cust id and wallet id on email or sms so i am not able to login to fastag account for activate and recharge. I am also not able to contact on toll free number and bank has not mentioned email address for customer support. Please guide and help to activate my fastag. My contct number is [protected]

My name is Nethravathi.S I was using HDFC credit card 3yrs due to delay in payment my card has been blocked permanently however I don't want to reactive I jus want to know my outstanding amount so that I can clear my due immediately im not able to reach customer care as IVR says this facility is not available on this card so kindly requesting you to arrange a call back from the collection team r customer care as soon as possible. kindly help me to contact customer care...

Card holder Name:Nethravathi.s
Card number:[protected]
Contact number:[protected]
Alternative number:[protected]
Mail id: [protected]@gmail.com

I have applied Hdfc fastag online on December 23rd 2018
ts been more than a month I have not received my fastag sticker.
but wallet has been recharge and my amount is useless and no response from customer care. [protected]
If hdfc doesn’t have any channel to resolve the issue they should not take orders for fastag and from Hdfc no one is ready to take responsibility

application reference No: HFR485242

But I have payed 500 rs but no answer for it

I need a refund of it bcz I get fast response from other bank or through paytm

Hdfc bank provide very bad service.. Please inform customer before deducting amount from account. Balance deduction reason is debit card charges yearly but my debit card is not working since last 1 years and hdfc not provided any new debit card to me, still they deduct balance from account. Not satisfied with this kind of service.

And also bank employee not provide any valid information. I have visited bank 2 times.

I have been charged 9times today but I have not made a single transaction today. May I know why.
I have not used my international card today but they have charged approximately 2, 000 extra . It never happened before.can u please tell me why

My details are as under
Wallet ID[protected]
Customer ID[protected]
Application number - HFR844312

Yesterday I have received the wrong FASTAG
Details are as under
Wallet ID[protected]
Customer ID[protected]
Application number - HFR844377

The address & details on the received envelope is correct that is mine
but the covering letter & fastag are different
This is for your information and action
Already you have taken lot of time to issue the same
And now it is wrongly received

Please improve the system & issue the correct fastag as early as possible
I am facing the problem on TOLL PLAZA

The photographs of the mess are also attached herewith
Regards
Neha Joshi
Contact - [protected]

Dear Sir Mam
I applied for fast tag on 28 Nov ..Yet I not received ...Not even single msg from bank whats the status ...Many time I contacted but not even satisfactory reply ...
M i preferred customer of hdfc but from few months service was to much 3rd class...Not satisfied .. Worse experience of hdfc ...Payment was deducted on same date ..And why fastag not given ...
Plz do needful ...

Respected sri/madam
My name is tallam sravan,

My creditcard number is, — ([protected] 4112)

My credit card linked mobile no — ([protected])

For my vehicles going to sabarimala

I swiped my hdfc credit card at near petrol bunk

I made transactions of nearly 2.20 lakh on fuel,

For every time for each transaction they charged of extra 2.5% tax on swiping

We don't know it was charged extra on fuel transaction in petrol bunks

When i called to customercare they said that my fuel transaction limit per month is 20k only,

After that it will charged of 2.5% extra on every fuel transaction, ,

Like that around extra 4000 rs are added under fuel transaction charges

Sir i dont know this fuel transaction limit is 20000 only on my credit card,

I am using this card from last 2016 onward s

I dont know on swiping there is extra 2.5% charges for fuel in petron bunks

Please check my statement and do the needful to me

Please remove wavier extra charges (4000) rs which gone under fuel transaction charges apply on my card

IMPORTANT---

Sir as our request ur teem has send a return email to me

In that email as ur card swiping on fuel
The charges are FUEL GST

SO IT WAS APPLICABLE ON FUEL

SIR PLEASE TRY TO GIVE ME DISCOUNT ON MY FUEL SWIPING AT EXTRA 2.5% TO sum discount

Sir we don't know 2.5% extra charges are applied

Please try to understand my problem & give some less on my charges

Please check & help me asap

Reply me on my email or contact me asap

Thanking u sir/madam
Sravankumar. [protected]@gmail.com
Revant. [protected]@gmail.com
[protected]
—

My HDFC bank Fastag
Customer ID[protected]
Wallet ID. [protected]
HDFC Bank Fast tag details mentioned above.The courier was returned undelivered.pleas resend at the earliest
I am trying to contact on phone, e mail, HDFC branch, and relationship manager as well.phone and e mail are not working.Others are helpless.They are not able to contact Fastag team.and Fastag e mail and Phone number is worthless.Now under the given circumstances, I don't know what to do?

Sorry to say that i have had one of the worst experiences by choosing hdfc bank for my fastag application.
Since many days and several attempts, i am not able to connect to hdfc fastag customer care number even once. I honestly feel it is not even monitored.
Sincere request for all of fellow citizens, pls try and avoid going to hdfc bank for any services. Its waste of time and energy.

Hi,
My name is poonam Maurya
my Amount of rs 426.04 has been put on hold at 26/12/2019 from my account without any specific reason. Its already been more than 24 hrs.please help me out and let me know When did it will be cleared?
I want my money back asap.Waiting for HDFC POSITIVE RESPONSE.
Thank you

Dear sir/madam,
We respect hdfc and value our relations with bank. But your persons are spoiling bank's reputation.
Yesterday we have applied for a credit card (For my younger brother mr. Dinesh ji) after a call from your person. But we have cancelled for credit card on verification call because your person totally misguided us and did not disclose all information about card. Please take action as we are complaining second time about your staff of palsikar colony, indore branch. Last time they deducted money for a investment plan without our consent. That was also a painful experience for killing time and petrol.

Your person assured us for a life time free card, with no any hidden charge. But we found on verification call that we can take this card only with a health/ investment plan with charges/investment for 2000 per month. Your person keep hidden and did not clear this. We request you to take action on this staff person otherwise these persons are damaging bank reputation. Details are given below for your reference.
Screenshots which were shared with your person are attached with mail. Need your kind co operation and action against this person.
And please cancil our card request.

Details of your person:
Hdfc person name : gaurav meena (As told by your person)
Cell no. :[protected]
Thanks
Dinesh mangwani
[protected],

The application was filed on 03/12/2019 along with the payment of fees of rs 500 as required. The application tracking number as mentioned above in the "complaint subject" was provided but same could not be traced by any means.
It had been more than 20 days but neither the product has been delivered nor any communication has been made by the bank in regard to the same.

A email was send to hdfc fastag team (Fastag. [protected]@insolutionsglobal.com) on 15-nov-2019 for updation of vehicle number (Customer id[protected] with relevant documents.

Till date (27-dec-2019) vehicle number is not updated.

Had contacted customer care on 10-dec-2019 and 27-dec-2019 for followup on same. Customer care executive confirmed receipt of email and informed that changes would be implemented soon.

I have applied hdfc fastag through online and made payment of 500 inr (200 for Deposit amount, 200 topup amount & 100 issuance fee). The reference number of the application is HFR01179892. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

Kindly process the request as soon as possible

I had received mail from [protected]@hdfcbank.net.
Confirming that my application number hfr424699 has been processed and fastag has been issued on nov 23, 2019 and your fastag has been issued successfully. Your customer id is[protected] and wallet id is [protected]. But till date i am yet to receive the tag, i have been trying to reach the customer care number but that doesn't work.. Please help on priority and advice what should i do. Not to mention i am a preferred customer of hdfc bank

K mahidar
[protected]
[protected]@gmail.com

We puchased 2 fastag's through the hdfc website as we are existing customers who own current account, multiple salary account and savings account

Trusting it will be a smooth process if done through hdfc, we initiated the process and paid the required fees for 2 tags on november 30, 2019. Our application number is hfr811779

We have been calling[protected] everyday however there is no answer despite being on the line for 15 minutes plus.

We also contacted the hdfc branch and the response we received was "since the tags have been booked online they do not have the access to track it. If these tags were purchased through the bank they would have been able to track. Minimum time to get the tag is 15 working days however it will take some time and it will get delivered to you"

We are left clueless because there is no way to track the application or how long will it take for the tags to be delivered to us

We are hoping this platform will help us and all others who are facing a similar issue to get a resolution

Khyati

I haven't received the fastag from hdfc fastag even after a month of applying. They claim to send it in 15 days!! The wallet is loaded with 300 rs for each tag on dec 6th. The customer care no. Doesnt work and there is no way we can connect with them and raise complaint. No proactive information or update on when i'll receive my fastags.

I am surprised that its hdfc who has this level of service. They should introspect.