HDFC Bank Complaints & Reviews

Hdfc toll number is not working its always busy and auto cut after giving the messgae that its busy. Worst service of hdfc. I made my order for fastag on 6 dec, recieved message and mail for recharge of rs 300 as well. But did not recieve fastag till date. No where to go and ask for this. Toll free is not working.

Fastag payment date - 6/12/2019
Recharge message - 7/12/2019

Since then no communication from hdfc about fastag. No response on toll free.

Sir i buy fast tag online through hdfc bank online portal on 7 /12/19 i received the customer id and wallet id. also loged in and check balance of 200 rs but still I am not received my fast tag sticker...i tried many times but customer care is not working.do needful as soon as possible.

I registered and paid for my fastag on november 30, 2019.

Upon registration and payment, i received an email with the customer id and the wallet id. Details are as mentioned below:

Customer id:[protected]
Wallet id: [protected]

I also received a confirmation email mentioning the a/c balance. Below is the email text of the confirmation email:

—
Your fastag has been successfully recharged for rs. 300 on 11/30/2019 4:38:03 pm. Our reference number for the transaction is [protected]. Balance amount in the account is rs. 300.00 - hdfc bank ltd.
—

However, no details on the courier/shipment were provided. Note:

- no waybill number/tracking id was provided

- no notification was sent about the shipment dispatch

- no notification was sent about the courier company

It has been over 20 days and i haven't received my fastag yet.

This is a clear case of intentionally withholding information to cheat a customer. Why were the shipment details withheld? Who has the fastag shipment been delivered to?

I am awaiting an immediate response, failing which i will take further action.

Thank you
Mayank trivedi

Hello,
Hdfc bank fastag customer care number is not working so have no way of getting status update. No email id also provided for complaint.
Applied on 2/12/2019. My customer id is[protected]Hdfc bank fastag). Still have not received the fastag. Tried calling all the numbers on the website but to no avail. Money has been deducted from account but not recieved the physical copy. Even my rm is unable to help. Kindly look into the matter.

Dear sir i had applied for fastag from hdfc bank on 4th dec 2019 but still not received any fastag sticker and coustomer care is not recieving any call. Payment has been deducted. I recieved this email on 4th dec 2019

Dear customer,
Your fastag has been issued successfully. Your customer id is[protected] and wallet id is [protected]. Please visit https://fastag.hdfcbank.com/RetailRoadUserLogin/Index if you are retail user or https://fastag.hdfcbank.com/CorporateUserLogin/Index if you are corporate user

Name:- nand kishore muchhal
Mob no.[protected]

I am writing to express my dissatisfaction regarding hdfc fastag service. I applied through hdfc online portal on 29th nov 2019 and 4th dec 2019, but till now i have not yet received my card because of that now i am facing severe problems at toll gates, neither i am able to get from hdfc nor able to create at toll gate.

Firstly, there are no option to track my fastag card status, when i colud get it. Moreover, they have given one toll free no. [protected] but it is quite impossible for me to get connect with representative till now.

Secondly, i emailed to the support team of hdfc fastag but their reluctant response shows how supportive they are towards there patrons.

In conclusion, if hdfc is not adequate to provide fastag service then its better to cancel my application and process the refund. Here is my ref nos. A) hfr896692, b) hfr775749, c) hfr768612.

I have applied for hdfc bank fastag and i have received a message that the fastag has been issued but so far i have not received even though 15 days have passed the contact number also is not reachable my customer id is[protected] my wallet no. Is [protected] and my vehicle no. Is py01cp6636 i have already paid rs.500 for this purpose please arrange to send the fastag immediately.

Since oct 2019 my query has not been resolved. Infact correct query was not mentioned in hdfc system by customer care executive & my relationship manager. Their behaviour is also unprofessional for undue charges imposed on me. Also they are not reflecting fair transactions in my forex card statement.   replace all

Last month i received call from hdfc asking me to pay the outstanding amount against the statement. Wherein they asked me to clear the amount against a loan i had taken (Insta loan) against credit card limit and has a span of 12 month emi. For which i cleared them that i had already paid my last month statement outstanding and they corrected said that this is just a call to remind me about the current month payment.
I have the email for the insta loan emi and the voice record of this conversation as well.
The next month in addition to the statement i had paid an extra amount as well last month.

This month i receive a statement requesting me to pay the remaining amount against the loan. And the card is also blocked for month than a month.

I cannot see any transaction details in the hdfc site as well and it give a message to check after 24 hours. This message is been there for more than a month now.

The issue now is that, i am asked to pay complete 12 month emi amount in the first month itself.

This is ridiculous and i need help to resolve this. I couldn't reach the customer care as well through phone.

This seems to a case of money laundering such as fictional loans and false invoicing.

Please contact me @ [protected]

I have applied for hdfc fast tag by paying rs. 500/- online. One 5th december i have received e-mail from hdfc that my fasttag has been issued and they confirmed customer id and wallet id. But i have not received the fasttag by post until 16th december. I made several attempts to contact the consumer care number [protected] but always it is busy and there is no other way to contact the fasttag customer service. Hdfc should stop accepting new application for fasttag until they resolve existing issues and make customer service cell contactable.

I bought fast tag on 05-dec-19 and uploaded all document. I received wallet id and card number over sms but card yet not received.
My application number hfr905878. As per message during applicaiton it says 7 working days to be handed over but still not.
I am trying to contact customer care but it is not connecting at all.

Can anyone from hdfc tell when it will receive.

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.

Also with the customer id & wallet id, i'm not able to login, but i have reset the password aswell.

Dear sir, i applied for hdfc fastag online on 22nd nov 2019 with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received a sms that my wallet was recharged for rs.300/-. But still i haven't received fastag sticker.
The tollfree does not work and i'm struggling with fastag as it already mandatory from 15th december 2019. My fastag application reference no. Is hfr786874.
You are requested to resolve the matter and instruct the concern to send me the fastag sticker.

Dear sir,

On 5th december i applied for a fast tag to hdfc but till date i have not received hdfc fast tag although my customer id[protected]is generated and account if recharged for rs300/-

It is shocking thay hdfc fast tag customer help line number [protected]is dead and even hdfc bank customer care line is alosn getting connected.

In view of above, it is requested to kindly take appropriate action against the hdfc fast tag authorities and provide me the compensation of rs5000/- for causing this delay and mental agony to me.

Hello sir,

I applied for hdfc fastag online on 08th nov 2019. My application number is hfr340802.

Since then i have not received fastag.

Tried communicating through email and toll free number. Nothing is working.

Toll free number is not at all working. It is always busy.

So requesting you to at least provide logistics awb number, so that i can track the package.

Myself babu having hdfc personal banking account for 15 years. Recently i have applied for fasttag card through hdfc bank and choosing my personal bank details as "yes" in the portal. The card has been dispatched to my home address where i have shifted to bangalore resently.

In the application there is no provision to change the address as i have linked my bank account.

Now i want the fasttag to redirect to my current address and there is no provision to contact hdfc bank.

Even bank employees are clue less and they are not helping on this.

What kind of application you are developing and this is pure harrasment to the customers. After being you hdfc and they response i get is "0".

Kindly resolve the issue immediately.

My contact no:[protected]

Regards,
K. S. Babu
[protected]

I applied for hdfc fastag online with payment of rs.500 on 09 nov 19, also uploaded the necessary supporting documents and vehicle registration certificate. Application number hfr345986
After that i received customer id & wallet id on 24/09/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag as it is going to be mandatory.
I have been with hdfc for more than 10 years now (Saving acc) this is the worst moment with them.

Hello,

I applied fastag application through online and i received confirmation email and account activation information from bankside..

But still i not received fastag sticker.. Now almost 3 weeks over could you please send fastag sticker to my address as soon as possible..

Customer id :[protected]
Mobile : [protected]
Email : sant. [protected]@gmail.com

I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr782694. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

And now all the pos numbers provided on their website are also fake

This is a perfect example of bad customer experience from hdfc

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id[protected] & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.