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HDFC Bank Complaints & Reviews

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Updated: Jun 7, 2026
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I
Immanni Sankar Rao
from Hyderabad, Telangana
Dec 19, 2019
Resolved
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Address: Hyderabad, Telangana, 500038

Rs.500/-debited to my hdfc bank account though i have not completed uploading my vehicle’s rc. No response from hdfc fastag custmer care center after calling a number of times. How i get back rs.500/-already debited from my account. Fastag application reference no. Hfr409139, transaction reference no.[protected] date 19-11-19.
How to close this transaction and get back rs.500/-. Please let me know how to proceed. Thanks
Jan 26, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 20, 2019
HDFC Bank Customer Care's response
Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance
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    A
    Amandeepsing61
    from Abohar, Punjab
    Dec 19, 2019
    Resolved
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    Address: Hdfc bank SLI, Sugar mill road , Morinda, Punjab, 140101, Rupnagar, Punjab

    Dear sir,
    I am amandeep singh ex employee in hdfc bank morinda branch 798 (Sli dep.) as sales officer from 12/07/2018 and resigned on 01/10/2019 and my last day in hdfc bank is 31/10/2019 now 50 days is over and i didn't get any response from hr now i am working in icici bank where my hr is required my releving letter and i didn't receive my full & final, please give me my full and final settelment and releving letter
    Regards
    Amandeep singh
    Emp code - off196179
    G mail - [protected]@gmail.com
    Manager emp code - b4808
    Jan 21, 2020
    Complaint marked as Resolved 
    Which mail address of exit department is provided by u on my Complaint againt Hdfc bank., i was submit my complaint on those mail and they take 15 - 20 days to resolve it.Thanks To u for resolve my complaint.
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 21, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    You are requested to kindly contact the HR Team at Exit.[protected]@hdfcbank.com with regard to your query and the HR Team will assist/guide you.

    -Nadia
    HDFc Bank Customer Assistance
    Verified Support
    Dec 21, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    We request you to write to Exit.[protected]@hdfcbank.com in case of any queries or assistance.


    -Nadia

    HDFC Bank Customer Assistance
    Dec 22, 2019
    Updated by Amandeepsing61
    Sir in my complaint, note show any your hdfc email id which were respose by u, they were show only [protected]@hdfcbank.co
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      S
      Sanpreet4826
      from Thanesar, Haryana
      Dec 19, 2019
      Resolved
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      Address: 4826/18 E Guru arjan dev nagar, p.o khalsa college, Amritsar, Punjab, 143001

      Hi i use my credit card on aliexpress site and the items are defaulted so they start my refund process on 3 dec 2019 and they issue refund with ARN no on 9 the dec with full refund but the refund doesn't come in my credit card account. I get my refund from aliexpress with ARN no 74547069339020027752278 but hdfc bank didn't transfer my funds in my credit card. I want my refund back which is 4.66 usd dated 9/12/19. And there is another refund process which i didn't get money back last year but i didn't know so i checked it now after i didn't get this payment. Last refund payment date is 31/12/18 and the ARN No is 74547068360010516843377 and the amount is 18$ usd. I want both transactions refund in my credit card ending 3509 and my mobile no is [protected]. Otherwise i have to close my account with your bank because i never checked my credit card account and you people are cheating with me. Before this refund process i didn't know that you people are not transferring my refund amount in my account. So i have both the ARN nos with me i[censored] didn't pay my refund i have to go to co sumer court and file a case against ur bank and i also close my credit card, saving account and my fd from your bank. Thanks
      Jan 25, 2020
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 21, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We have reviewed your comments and request you to send us the duly filled and signed form which is available on our web site under the following path to cc.[protected]@hdfcbank.com to enable us to do the needful: Forms Center > Credit Cards > Cardholder Dispute Form.

      -Nadia
      HDFC Bank Customer Assistance
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        P
        Priyavrat Singh
        from Udaipur, Rajasthan
        Dec 19, 2019
        Resolved
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        Resolved

        It's been more than 20 days i haven't received my fastag yet. My customer id is[protected]. If you can't issue me my fastag refund the amount. I will apply by other bank as hdfc has disappointed me this time. I have been a regular customer of hdfc since so many years but this time they have truly let me down through their slow response and unsatisfactory service.
        Jan 19, 2020
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 19, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        Please share with us your registered mobile number & email ID, application date, fastag reference number and vehicle registration number at fastag.[protected]@insolutionsglobal.com for better assistance.

        -Manoj
        HDFC Bank Customer Assistance
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          D
          dheerajgarg1545
          from Gurgaon, Haryana
          Dec 19, 2019
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          Fastag application reference number - hfr892893.
          I had applied for hdfc fastag online on 4th december 2019, also uploaded the necessary documents and vehicle r. C.
          After that i have received customer id & wallet id on 12 december 2019 through message and email.
          But still i haven't received fastag sticker.
          Please look through this asap.

          Dheeraj garg
          [protected]
          HDFC Bank customer support has been notified about the posted complaint.
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            D
            Dutra
            from Kolkata, West Bengal
            Dec 19, 2019
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            Address: 107/A RAJA DINENDRA ST, Kolkata, West Bengal, 700006

            I applied for Hdfc fastag online on 10.12.19 with supporting documents together with car registration certificate.After that I received customer & wallet id on 16.12.19 via mail but still not received my fastag sticker as on date and thus struggling with it as it has become mandatory from 15.12.19
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              S
              Sawney
              from Jammu, Jammu and Kashmir
              Dec 19, 2019
              Resolved
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              Address: H no 242 jullaka mohalla jammu, Jammu, Jammu and Kashmir, 180001

              Fastag application reference number - hfr877500
              I applied for hdfc fastag online on 3rd december 2019 with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
              After that i received customer id & wallet id on 6th dec 2019 through sms and email. Even my wallet was recharged for inr. 300. But still i haven't received fastag sticker.
              The toll free does not work and i'm struggling with fastag as it is mandatory for all vehicles
              Jan 26, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 19, 2019
              HDFC Bank Customer Care's response
              Dear Customer,


              Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.



              -Manoj

              HDFC Bank Customer Assistance
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                P
                Pram1982
                from Songadh, Gujarat
                Dec 20, 2019
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                Address: Pune, Maharashtra, 411014

                Hdfc Fastag — not received

                I have applied for fastag at hdfc fastag portal on 07 December 2019. Application number is HFR937252. I have received customer id & wallet id but physical fastag is not yet delivered. The customer care number is always busy or not responding. They should email tracking details. So many complaints but no response

                Pramod
                HDFC Bank customer support has been notified about the posted complaint.
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                  S
                  Sanjayjoshi1967
                  from Mumbai, Maharashtra
                  Dec 19, 2019
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                  Address: S.V.ROAD, Mumbai City, Maharashtra, 400064

                  I have received the message form HDFCBK on 6th December 2019 mentioning your FASTag has been process successfully with customer ID is[protected]. Till today not received the FASTag stocker and the toll free is given for the sake of it does not work at all.
                  In the Bank no one has any clue when and how this will be dispatched.

                  Really complete mess.
                  HDFC Bank customer support has been notified about the posted complaint.
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                    M
                    mass101010
                    from Pune, Maharashtra
                    Dec 19, 2019
                    Resolved
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                    Resolved

                    Address: Hanumanta Singh chawl Room No. 94 CTS 44 ajit glass Oshiwara jogeshwari West.400102, Mumbai City, Maharashtra, 400102

                    Hello
                    I had talk to customer services. 13/12/2019. But i haven't received any response from the bank
                    Hello sir
                    Please send me a copy of the "no objection certificate" for the settlement that was done on my hdfc bank credit card jumbo lone.
                    I would also request you to please clear my name from cibil as the settlement was successfully closed in a single payment. My details are mentioned below.

                    Name: sunil tiwari
                    Credit card number :[protected]
                    Jumbo lone acc. Number :[protected].
                    Mobile no.[protected].
                    Dec 20, 2019
                    Complaint marked as Resolved 
                    Please describe what steps have been taken by the company to resolve our complaint. Provide as much information as possible.
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 21, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    With regard to your credit card we request you to contact our Debt manager at[protected]/33016802.

                    -Nadia
                    HDFC Bank Customer Assistance
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                      R
                      Rajarajan123
                      from Bengaluru, Karnataka
                      Dec 26, 2019
                      Resolved
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                      Address: 560099

                      Worst Customer experience provided by HDFC Bank.
                      HDFC Fastag not delivered even after 4 weeks, Toll Free No. [protected] not working, unable to check the status. Application No. HFR866776
                      I will not go for any service with HDFC Bank going forward.
                      I want to cancel my HDFC Fastag Application now and refund the amount to my bank account. I would have went to Toll Plaza to get the Fastag within five minutes. This would definitely affect the Brand name of HDFC Bank.
                      Jan 1, 2020
                      Complaint marked as Resolved 
                      HDFC Fastag has been delivered after 4 weeks, they should atleast keep informed the customers about the delivery date and the customer care number should be active to check the status.
                      HDFC Bank customer support has been notified about the posted complaint.
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                        N
                        Nagesh Onikeri
                        Dec 19, 2019
                        Resolved
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                        Address: Bangalore, Karnataka, 560060

                        Team HDFC,

                        I had submitted application on 4th Dec and paid Rs, .200 and in the next 2 days bank deducted another Rs.300. But till date I never received my fast tag sticker. Its been more than 15 days now.

                        Please arrange to dispatch my fast tag immediately.

                        Ref No. HFR883876.

                        You also claimed that it will be delivered in 7 days.

                        The dedicated toll free no is just a bogus. You never get connected.

                        Nagesh
                        Jan 25, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 20, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

                        -Anay
                        HDFC Bank Customer Assistance
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                          A
                          Avinash Vinjam
                          from Bengaluru, Karnataka
                          Dec 19, 2019
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                          I have applied Fastag on Dec 2nd and i received following email on Dec 6th.
                          Your FasTag has been issued successfully. Your Customer Id is[protected] and Wallet Id is [protected],
                          They are cheating customers with not providing valid customer care number and nor issuing the Fastag . They should repay my charges for late delivery im paying at toll gates.

                          Contact : [protected] for further details.
                          HDFC Bank customer support has been notified about the posted complaint.
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                            D
                            drecoll
                            from Rajkot, Gujarat
                            Dec 19, 2019
                            Resolved
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                            Resolved

                            Address: Rajkot, Gujarat, 360001

                            I applied for hdfc fastag online on 4th december 2019 with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
                            After that i received customer id & wallet id on 5th nov 2019 through sms and email. Even my wallet was recharged for inr. 300. But still i haven't received fastag sticker.
                            The toll free does not work and i'm struggling with fastag as it is mandatory for all vehicles
                            Jan 27, 2020
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 19, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

                            -Anay
                            HDFC Bank Customer Assistance
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                              nkeshavamurthy
                              from Bengaluru, Karnataka
                              Dec 19, 2019
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                              Address: 37 1ST MAIN 4TH CROSS RAJIVGANDHINAGAR LAGGERE BANGALORE, 560058

                              Sir/madam,
                              My refrence no-hfr973044, Dt:09.12.2019.

                              I apply for hdfc fastag when i do payment it says unable to process your request but my balance deduct, i try three times and amount deducted.
                              I don't want fastag from hdfc because of pathetic services. I tried to contact the customer care number several times, but their is no response to attend the call due to always the call is busy or not connecting to talk the issues. Provided customer care number is not supportive to resolve our issues.
                              I contacted the bank guys also for the same, but they insisting to contact the customer care number once again to check the status for the same.
                              Kindly cancel the order and please do refund.
                              Thanks,
                              NKeshavamurthy
                              HDFC Bank customer support has been notified about the posted complaint.
                              Dec 19, 2019
                              Updated by nkeshavamurthy
                              I apply for hdfc fastag when i do payment it says unable to process your request but my balance deduct, i try three times and amount deducted.
                              I don't want fastag from hdfc because of pathetic services. I tried to contact the customer care number several times, but their is no response to attend the call due to always the call is busy or not connecting to talk the issues. Provided customer care number is not supportive to resolve our issues.
                              I contacted the bank guys also for the same, but they insisting to contact the customer care number once again to check the status for the same.
                              Kindly cancel the order and please do refund.
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                                Priyam Jayaswal
                                from Delhi, Delhi
                                Dec 19, 2019
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                                Address: C1-1603 , Supertech Livingston,NH24, Ghaziabad, Uttar Pradesh, 201016

                                I have applied my Fastag over HDFC web site but as on date its not received and application submitted on 9th Dec by HFR980553 but as on date not received and also no proper answer form Custome rcare, kindly look into this.
                                I am facing difficulties at Toll plaza.

                                I got message that you will get this in 07 days but even after 10 days its not being received .

                                Horrible situation in HDFC Fastag, there is no method to even complaint to HDFC.

                                Paytm is much better than this and I have just stacked by applying through HDFC Fastag.

                                Yashwant Kumar
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  Ramgopal Mundada
                                  from Mumbai, Maharashtra
                                  Dec 19, 2019
                                  Resolved
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                                  Resolved

                                  Address: KHARGHAR, NAVI MUMBAI-410210, Mumbai City, Maharashtra, 410210

                                  I am hdfc bank cutomer for last 15 years and i have highest regards for hdfc group of companies, but i am sorry to say that i am very disappointed with their fastag service. I had applied for hdfc fastag on 5/12/2019. My application no. Is hfr914047. While applying i made payment of rs. 500/-. On 12/12/2019, i received sms from hdfc bank stating that my fastag has been successfully recharged with rs. 300/- and it has been issued successfully. But till date i have not received the fastag. Their customer service no. Given for fastag service is always engaged. Please resolve the issue at the earliest.

                                  R s mundada
                                  Jan 27, 2020
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 19, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

                                  -Anay
                                  HDFC Bank Customer Assistance
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                                    Manju28
                                    from Mumbai, Maharashtra
                                    Dec 19, 2019
                                    Resolved
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                                    Resolved

                                    Address: Bangalore, Bangalore, Karnataka, 560024

                                    Hi,

                                    My name is manjula anand and hold a credit card with hdfc bank and they have blocked my card without any notification.

                                    I received a call from your collections team named (Erranna) asking to make the short payment of rs 277. First of all, i have not received any email or sms notification.

                                    I shall escalate the issue to rbi and file a legal case against this person. I didn't like the way he spoke to me.

                                    I need a call from hdfc employee and not a 3rd party.

                                    Thanks
                                    Manjula
                                    [protected]
                                    Jan 20, 2020
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 19, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the card no and complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                    -Anay
                                    HDFC Bank Customer Assistance
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                                      Sudhir Viswanathan
                                      from Chennai, Tamil Nadu
                                      Dec 19, 2019
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                                      Address: No 2633 B1 A1, Asv Chandliya Towers, 27F, Door No 5397, Rajiv Gandhi Salai, Thoraipakkam, Chennai, Tamil Nadu, 600050

                                      Hi,

                                      I have not received my Fastag till now. i have applied on 4th December 2019 and reference number is HFR894534. I have received the customer number and wallet number and also 300Rs has been loaded to my account. But i have not still received the tag.
                                      When will i receive the Tag. There is no customer care number to check the status. All other banks are delivering the tag within 5 days, dont know why HDFC is taking so much time.
                                      HDFC Bank customer support has been notified about the posted complaint.
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                                        A
                                        alizar
                                        from Bengaluru, Karnataka
                                        Dec 19, 2019
                                        Resolved
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                                        Resolved

                                        Address: Saidapur, 585221

                                        Sir/madam,
                                        I have not yet received my fastag, application reference number is hfr851083. I got a message on 06/12/2019 that fastag issued successfully, but i am not received it yet. Where is my fastag. I have applied on 02/12/2019. I already got customer and wallet id, with recharge of 300 rupees in my wallet. So, kindly ship the fastag as soon as possible.

                                        Thanks
                                        Jan 22, 2020
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 19, 2019
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

                                        -Anay
                                        HDFC Bank Customer Assistance
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