HDFC Bank Complaints & Reviews

Address: Sangli, Maharashtra, 416416

On 17.12.19 i was travelling via my CAR mh-10-ba-9289 from pune-sangli with valid fastag and full balance on that of rs 600 and crossed NHAI toll plaza on khed-shivapur at 7.59 am, toll plaza did not recognize the fastag hence after 15 mints of fight I paid in cash rs. 95, as per hdfc fastag policy, but after 1.5 hrs the double debit of rs. 95 on fastag message was sent on my reg mobile.
I request to refund that rs.95 on my fastag wallet. And govt shall make mandatory for all toll plaza's to make compulsory to update their machinery of scanning fastag and not to harrase clients of fastag to pay double fees on toll plaza...

HDFC Bank customer support has been notified about the posted complaint.

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Address: Pathanamthitta, Kerala, 689541

Hdfc bank fastag : sticker not yet received

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 28/11/2019 through sms. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards.

Please let me know whom should i contact, when i will be getting the fastag sticker

Jan 25, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please share with us your email ID, fastag reference number and vehicle registration number at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj
HDFC Bank Customer Assistance

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P

Puneet Patil

from Rajkot, Gujarat

Dec 17, 2019

On the process of fastag, amount deducted from CC but i did not get any confirmation. show some error.

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A

ajaypatel842

from Mumbai, Maharashtra

Dec 17, 2019

Dear team,
kindly provide me noc certificate from my two wheeler vehicle number MH02 EB 2531.it is needed for removing the hypothication as per the rto rules

Regards
Ajay patel
tel no [protected]

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T

Tejas Indurkar

from Nagpur, Maharashtra

Dec 17, 2019

Dear Concern,

I have do recharge on 10th December 2019. I have not received any message or any wallet ID from your side, and also please let me know when will i receive Fastag.

Regards,
Tejas Indurkar

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P

Pravin Gharat

from Lucknow, Uttar Pradesh

Dec 17, 2019

I have applied for HDFC Fastag online on 28.11.2019, it was to be delivered within 7 working days. Wallet is generated, but the tag is still no despatched, even after 15 working days.
Why it is not delivered? I was expecting prompt service from HDFC bank, which very prompt in applying charges from the customer.

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D

Dilip sand

from Barpeta Road, Assam

Dec 17, 2019

I did not receive my fastag which i applied on 17 November still today i did not receive fastag nor any email. I have paid 2200 for 2 vehicles. Reference NO. HRF390556

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V

VipulSonk

from Valsad, Gujarat

Dec 17, 2019

HDFC fastag sticker not received yet.

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Address: Pune, Pune, Maharashtra

Dear Sir/Madam, I have applied for HDFC fast tag on 30th November. I have paid INR 500/-. I have received an email that Tag has been issues successfully on 5th December.
My Customer id for Fastag is[protected], The linked account OR wallet id is[protected].

Even after 2 weeks I have not received the fastag delivery. I was told I will get it in 5 to 7 working days.

I am an existing HDFC bank customer and the money is deducted from the account. I am currently clueless about when it will get delivered ? Whether its really issued OR the money has been lost ? The helpline number doesnot work, bank guys have given NHAI 1033 number, they dont entertain bank issued fastag complaints. I am feeling helpless and hanging.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 500070

I applied for the for the fastag on 08/12/19. For my heavy vehicle class 12 through hdfc portal. I have paid Rs.1100/- for the fastag. On that day they mentioned that we will receive the fastag within 7 days.
Till now no response from the HDFC bank side and one more worst thing is Customer care number is not working. This is the worst experience.
My fastag reference number: HFR954501

HDFC Bank customer support has been notified about the posted complaint.

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Address: Raigad, Maharashtra, 410209

I had applied for hdfc fastag on 13th Dec 2019 with Fastag application reference number HFR01084812. In the message, it was referred that application PDF will be sent to the registered email Id but I have not received any email yet. Also, no representative has contacted as per the message. Tried to contact the helpline no [protected] which always seems to be busy. There is no way to know the status of the application.

HDFC Bank customer support has been notified about the posted complaint.

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Address: KR Road Branch, HDFC, 560033

It has been 3 weeks but I have not received my fasttag sticker yet. Please help

Customer Id is[protected]
Phone Number: [protected]

I have got all my user id over a mail and all the information. But it is really urgent for the sticker to arrive at the mail address.

Please note that HDFC has never provided such bad service till date making the customers wait with a number that is always busy and no email responses to mails sent to FAST TAG team. The regular HDFC helpdesk members dont care about this

HDFC Bank customer support has been notified about the posted complaint.

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Fast tag for application reference no hfr798127 is not delivered yet. It was applied 15 days back and there was commitment to deliver it within 7 days.
However, fast tag customer id and wallet id is issued on 5.12.2019.
Cust id[protected]. Wallet id - [protected].

Still its disappointing that fast tag is not delivered and also there is no tracking process of status.

Jan 18, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Your application has been received at our end and you will receive the Tag within 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS. Kindly write to fastag.[protected]@insolutionsglobal.com or contact Fastag Helpline at[protected] in case of any clarification or assistance.

-Manoj
HDFC Bank Customer Assistance

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S

saimadhava

from Guntur, Andhra Pradesh

Dec 17, 2019

We have not yet received fastag so please be consider my complaint as soon as possible...application reference number HFR794089

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J

JavidPasha

from Nellore, Andhra Pradesh

Dec 17, 2019

Wallet got created, amount debited, received message saying card created and will be dispatch in 2 to 3 days. its been a month and not yet received . NO update from the customer care
Services and Sales Queries
[protected] only music for hours and no onepicks when checked with HDFC bank they say they don't know what the hell

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S

Sachin Yesaji

from Mumbai, Maharashtra

Dec 17, 2019

O received message from bank saying "FASTag has been issued successfully. Your Customer Id is[protected] and Wallet Id is [protected]."

But I have not received it yet. Please look into this ASAP.

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D

dineshktmk

from Bengaluru, Karnataka

Dec 17, 2019

Am apply and already paid to fastag but no response till now, customer care not pick the call and every time getting busy

this is worst service

[protected]

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M

mahesh_v142

from Mumbai, Maharashtra

Dec 17, 2019

My application number is HFR678168. I have applied for fast tag on 28th November. I have still not received the same.

Their number is always engaged. Also note I have paid twice as the online system had error. I am not able to resolve this as I am unable to connect with anyone.

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À

from Gobichettipalayam, Tamil Nadu

Dec 17, 2019

I forgot HDFC Fastag user id password. Toll free number found always busy. How to get user id and password

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V

Vipin_S

from Bengaluru, Karnataka

Dec 17, 2019

I have activated my FasTag through HDFC Bank and got a mail in confirmation. I also did log in to the FasTag website. However, there's no information about the RFID sticker yet, and the helpline is perennially busy. Please let me know where and how I can get the RFID sticker.

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R

Raghavendra Chinnappaiah

from Bengaluru, Karnataka

Jan 25, 2021

HI This is Raghavendra i apply for fastag on 30/01/2020 my application No : HFR01458594 and I got Customer ID no :[protected] and Wallet ID no : [protected] still not received my fastag sticker so where should call, I trying to call toll free no no response. Please solve the problem . thanks

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Address: Hyderabad, Hyderabad, Andhra Pradesh, 500028

HDFC Fastag is one of the worst ever Fastag issuer and playing with customer patience. I have paid almost a month back the amount, still there is no track of Tag issue or status update. My application ref no.HFR640287.

Customer care is 24hrs busy, if it gets connected, they talk like they are sleeping and disconnects the call without resolving your issue. They are playing with customer patience. No other medium except customer care number to contact and it is always busy...you hardly get connected.

Guys please do not go for HDFC Fastag...

HDFC Bank customer support has been notified about the posted complaint.

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I have applied for hdfc fastag online with payment of rs.1500 for three cars, also uploaded the necessary supporting documents and vehicle registration certificate on[protected]. After that i received customer id & wallet id on[protected] through sms and email. Even my wallet was recharged for rs.300 per car. But still i haven't received fast tag stickers. Need to know the exact date on which i can receive the tags. Tollfree number provided at the time of online payment[protected] is not connecting even after repeated attempt from 13th dec onwards.
The tollfree does not work and i'm struggling with fastag as it is mandatory from 15th dec onwards.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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S

Senthil K Kumar

from Chennai, Tamil Nadu

Dec 17, 2019

Hello, I have not received my fastag sticker, but I am able to login to fastag app and able to view the balance. Kindly let me know the status. Below the details.
FASTag application HFR817385
Customer Id is[protected]

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A

Ankit Piplani

from Delhi, Delhi

Dec 17, 2019

I have applied for Fastag from my HDFC account. I am unable to track the status of the same. My application no. is HFR937575.

Please update.

Also please confirm if I can cancel my application and process for refund. Await confirmation from your end at the earliest. I intend to cancel my application please let me know the process.

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V

Vineet TA

from Mumbai, Maharashtra

Dec 17, 2019

I have not yet received the fast tag from HDFC. Not also able to connect with the HDFC customer care for fasttag. Please let me know regarding the same. Please provide some email id or proper number which I can contact and get the status. Note that I also have received sms on 30th November saying that it will be delivered in 4 days

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A

avinash1401

from Gurgaon, Haryana

Dec 17, 2019

I have applied for Fastag through HDFC Bank with Ref no. HFR797393 on 29th Nov 2019. At the time of apply, i got the message that i will receive my Fastag within 07 working days but unfortunately i didn't received the same till today i.e. 12th Dec 2019. Kindly help me and let me know the status of my fastag...

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D

Deepali Futane

Dec 17, 2019

Unable to transfer funds from HDFC to any beneficiary account. Says "We regret to inform you that we could not complete your transaction."

Can I know reason for the same?

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B

BharathFastag

from Bengaluru, Karnataka

Dec 17, 2019

I applied for fastag from HDFC bank on 24th of November. Money is deducted from my account. HDFC bank has sent the fastag customer ID and wallet ID. However they haven't sent the physical fastag so far. Their fastag customer care number is unanswered. And the HDFC Bank customer care say they don't deal with fastag. Need urgent help on this.

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Address: 560029

Hi sir, i have registered for fastag through hdfc online portal. After submission of application through online they have generated application number i. E. Hfr482450 and after three days they sent the customer id and wallet id through registered email. But the original sticker is not received till now. I am trying to reach their toll free numbers but most of the times they are not working. I have paid rs 500 online for this registration. Without sticker if i go through toll plaza then they will charge me more price. Need your help here.

Dec 17, 2019

Complaint marked as Resolved

Received.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm that TAG was dispatched to your communication address & the same is received by Vishil on 07 December 2019.

-Anay
HDFC Bank Customer Assistance

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N

Nags67

from Bengaluru, Karnataka

Dec 17, 2019

I have applied for a Fastag from HDFC on 22nd November and till date not received the same.

Amount is deducted, customer ID and wallet is generated and the last SMS received on 28th informing despatch of the card in next 3 to 4 days.

Complaint registered on 2nd December and till date not resolved.

Fastag Customer ID:[protected]

Nagesh M S

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P

PranabPattanayak

from Bengaluru, Karnataka

Dec 17, 2019

VerifiedHdfc Bank â€” fastag is not delivered, reference number # HFR989218

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S

Satya Thiyyagura

Dec 25, 2020

Hi Dear Team,
i have registered for fastag through hdfc online portal. After submission of application through online they have generated application number i. E. HFR01710209, on December 8th, Payment is deducted and got a message within 7 working days you will received. card is not yet received till now. I am trying to reach their toll free numbers but most of the times they are not working. I have paid rs 500 online for this registration. Kindly solve my issues.

Thanks for the update.

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Address: Plot No:1146, Flat No:G-2, Sreenilayam, Pragati Nagar, Near Masjid Opp. To J N T U H, Hyderabad, Telangana, 500090

I have applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 05/12/2019 through sms and email. Even my wallet was recharged for rs.300. But still i haven't received fast tag sticker.
The fastag is already implemented and i'm facing issue with this

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please share with us your registered mobile number & email ID, fastag reference number and vehicle registration number at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj

HDFC Bank Customer Assistance

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Address: JHAKRI, Shimla, Himachal Pradesh, 172201

I had applied for fastag sticker on 6.12.2019 amounting rs 500/- having fastag application hfr924912 for my car
Having registration no. Hp06aa 3459 and further received email on 10.12.2019 that fastag issued successfully generated with customer id[protected] but not yet received fastag. I had to travell on 20th.
Pls provide the status for delivery of the same

Feb 8, 2020

Complaint marked as Resolved

Received

HDFC Bank customer support has been notified about the posted complaint.

Dec 17, 2019

Updated by riteshgca Read car registration no. As HP06A3459

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

Dec 23, 2019

Updated by riteshgca Not yet received even after 17 days.
Pls provide the status

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R

RuthSin

from Bengaluru, Karnataka

Dec 17, 2019

Have not got my Fastag yet .I just got the message that Fastag wallet has been created and Card will be dispatched in 3-4 working days.But its been more than 2 weeks and i have not got the card yet.

Fastag customer ID:[protected]

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G

gautam dewangan

from Vidisha, Madhya Pradesh

Dec 17, 2019

I have submitted the my PF claim on 05/12/2019
but till date no updation

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P

Prish Vishnu

from Chennai, Tamil Nadu

Dec 17, 2019

I ordered in zomato for 289 Rs through paytm. I cancelled my ordered . And I'm waiting for my refund amount.

Refund reference Number is[protected]

Please kindly refund the amount as soon as possible

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S

Sancheti BK

from Kolkata, West Bengal

Dec 17, 2019

I not received fast tag
HFR 847745

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K

kukrejar

from Mumbai, Maharashtra

Dec 17, 2019

I had applied hdfc fastag through online and made payment of 500 inr (200 for security amount & 100 as the top up amount). The reference number of the application is HFR872652. I had uploaded rc/aadhaar and since then there is no update

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R

rajeevjeenwal

from Noida, Uttar Pradesh

Dec 17, 2019

I have a consumer durable loan A/c no - [protected]
kindly loan schedule and emi card

but loan are closed march 2019
10 ecs are complete for bank account

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N

Navnath Bondarde

from Pune, Maharashtra

Dec 17, 2019

Poor service by HDFC bank in terms of issuing the fastag. Itâ€™s been more than 15 days Iâ€™m waiting for fastag, every time I call the customers care number standard respond comes even without verifying the details. response they give â€œFastag will be delivered in 7 working daysâ€. Not sure when these 7 working days will be over.

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J

Jaswinder Chadha

from Mumbai, Maharashtra

Dec 17, 2019

I have applied it online on the 28th November with hdfc online fastag. They said one week and I have still not recieved. My ETOLL1291683. Please revert. Thank you.

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Address: Bangalore, Karnataka, 560066

I have received a mail on 11th december stating that an amount of rs. 450 for adjustment entry on 12/11/2019 at 4.52 pm which reduced my balance of rs 343.75 as per the transaction statement to 0 and an overdraft amount of 106.25. This is impossible because i didn't travel anywhere on the date mentioned above. Further, i had rs 223 as on 02/11. Moreover, this debit transaction of rs.450 wasn't reported/accounted in my transaction history. My repeated calls to the toll free number and online complaints went unanswered. The irony is that now i am getting messages indicating my current pass balance as zero and i need to clear my overdraft amount of rs.106.25 to avoid getting disabled. Please resolve this at the earliest.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Preethi
HDFC Bank Customer Assistance

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Address: 700031

Even if 15 days are past, I have not received my Fastag . I was promised by sms that I will receive a confirmatory mail in PDF format & the Fastag Card within 7 days . 500/- also got debited immediately from my HDFC SB A/c . The customer care number given is busy or not being attended.Have some traveling plans .Kindly look into this .

Successful Application No. : HFR852273
Dt. of Application : 02/12/ 2019 .
Application routed thru : HDFC Bank, Deshapriya Park Branch, Kolkata 700029.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Q115, Krishna Kamal Housing society, Sai chowk, Sus Road, Pashan, Pune, Maharashtra, 411021

I have applied for fastag application on 11th Dec 2019, ID: HFR01037871.
As per the SMS i was supposed to get a PDF with details and Fastag via post; however such has not happened yet and i need to travel tomorrow; thus request you to share the details at the earliest.

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Address: Mumbai City, Maharashtra, 400055

Dear Sir/Madam,

Yesterday i applied for hdfc fastag.in which while doing payment it charged me rs. 1000. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.
Also kindly provide the status of the fastag application with reference number HFR01150693

HDFC Bank customer support has been notified about the posted complaint.

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Address: Tapi, Gujarat, 394630

Cancellation of One Assist Membership
I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899.00/- with three different EMI of 623 from my credit card number ending with 0352 without my concern on date:19/Oct/2010, 19/Nov/2019 and will be debit on 19/Dec/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

OneAssist Relationship Number : 50780491
Name :- Kamleshkumar Magansinh Rathod
Mobile No. :- [protected]
Credit Card Number Ending :- 0352

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Applied for fastag on nov 30th and received the welcome mail after complaint through consumercomplaints.in and no response thereafter. Haven't received the fastag till date. The email provided for contact purpose by the hdfc bank was protected and was of no use. Expecting assistance and proper information regarding the same.
Customer id[protected]

Jan 21, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 17, 2019

Updated by Wishways Received it today

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 15 working days from the date of wallet creation.The delay is due to exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

-Nadia
HDFC Bank Customer Assistance

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Applied for fastag on 30-nov-19. Issued fastag on 6-dec-19, cust id[protected]. Now more than 15 days are over, but fastag has not reached me. They have hopeless customer care number which is fully busy throughout the day and keep playing music during night hours. Horrible. No one to contact.
Their fastag portal says, tag is issued within 7 days.

Is there any remedy? May be file a case in consumer courts for putting customers in hopeless situation.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Nashik, Maharashtra, 422010

I have applied for hdfc fastag on 29 nov 2019 and till today date 17 dec 2019 i have not received any update about my hdfc fastag. As per you commitment i must receive it within 7 days. But still i am struggling for this. Being such a big organisation i have doubt on your service now. Even calling your toll free is not working each and every time the call is busy.

Dec 20, 2019

Complaint marked as Resolved

received fastag

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please share with us your registered mobile number & email ID, fastag reference number and vehicle registration number at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj

HDFC Bank Customer Assistance

Dec 17, 2019

Updated by Akshay4408 registered mobile number -[protected]
email [protected]@gmail.com
vehicle registration number- MH15EX4408
fastag reference number- HFR799336

HDFC Bank Complaints & Reviews

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