HDFC Bank Complaints & Reviews

Address: Hyderabad, Hyderabad, Andhra Pradesh, 500028

HDFC Fastag is one of the worst ever Fastag issuer and playing with customer patience. I have paid almost a month back the amount, still there is no track of Tag issue or status update. My application ref no.HFR640287.

Customer care is 24hrs busy, if it gets connected, they talk like they are sleeping and disconnects the call without resolving your issue. They are playing with customer patience. No other medium except customer care number to contact and it is always busy...you hardly get connected.

Guys please do not go for HDFC Fastag...

HDFC Bank customer support has been notified about the posted complaint.

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I have applied for hdfc fastag online with payment of rs.1500 for three cars, also uploaded the necessary supporting documents and vehicle registration certificate on[protected]. After that i received customer id & wallet id on[protected] through sms and email. Even my wallet was recharged for rs.300 per car. But still i haven't received fast tag stickers. Need to know the exact date on which i can receive the tags. Tollfree number provided at the time of online payment[protected] is not connecting even after repeated attempt from 13th dec onwards.
The tollfree does not work and i'm struggling with fastag as it is mandatory from 15th dec onwards.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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S

Senthil K Kumar

from Chennai, Tamil Nadu

Dec 17, 2019

Hello, I have not received my fastag sticker, but I am able to login to fastag app and able to view the balance. Kindly let me know the status. Below the details.
FASTag application HFR817385
Customer Id is[protected]

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A

Ankit Piplani

from Delhi, Delhi

Dec 17, 2019

I have applied for Fastag from my HDFC account. I am unable to track the status of the same. My application no. is HFR937575.

Please update.

Also please confirm if I can cancel my application and process for refund. Await confirmation from your end at the earliest. I intend to cancel my application please let me know the process.

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V

Vineet TA

from Mumbai, Maharashtra

Dec 17, 2019

I have not yet received the fast tag from HDFC. Not also able to connect with the HDFC customer care for fasttag. Please let me know regarding the same. Please provide some email id or proper number which I can contact and get the status. Note that I also have received sms on 30th November saying that it will be delivered in 4 days

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A

avinash1401

from Gurgaon, Haryana

Dec 17, 2019

I have applied for Fastag through HDFC Bank with Ref no. HFR797393 on 29th Nov 2019. At the time of apply, i got the message that i will receive my Fastag within 07 working days but unfortunately i didn't received the same till today i.e. 12th Dec 2019. Kindly help me and let me know the status of my fastag...

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D

Deepali Futane

Dec 17, 2019

Unable to transfer funds from HDFC to any beneficiary account. Says "We regret to inform you that we could not complete your transaction."

Can I know reason for the same?

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B

BharathFastag

from Bengaluru, Karnataka

Dec 17, 2019

I applied for fastag from HDFC bank on 24th of November. Money is deducted from my account. HDFC bank has sent the fastag customer ID and wallet ID. However they haven't sent the physical fastag so far. Their fastag customer care number is unanswered. And the HDFC Bank customer care say they don't deal with fastag. Need urgent help on this.

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Address: 560029

Hi sir, i have registered for fastag through hdfc online portal. After submission of application through online they have generated application number i. E. Hfr482450 and after three days they sent the customer id and wallet id through registered email. But the original sticker is not received till now. I am trying to reach their toll free numbers but most of the times they are not working. I have paid rs 500 online for this registration. Without sticker if i go through toll plaza then they will charge me more price. Need your help here.

Dec 17, 2019

Complaint marked as Resolved

Received.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm that TAG was dispatched to your communication address & the same is received by Vishil on 07 December 2019.

-Anay
HDFC Bank Customer Assistance

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N

Nags67

from Bengaluru, Karnataka

Dec 17, 2019

I have applied for a Fastag from HDFC on 22nd November and till date not received the same.

Amount is deducted, customer ID and wallet is generated and the last SMS received on 28th informing despatch of the card in next 3 to 4 days.

Complaint registered on 2nd December and till date not resolved.

Fastag Customer ID:[protected]

Nagesh M S

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P

PranabPattanayak

from Bengaluru, Karnataka

Dec 17, 2019

VerifiedHdfc Bank â€” fastag is not delivered, reference number # HFR989218

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S

Satya Thiyyagura

Dec 25, 2020

Hi Dear Team,
i have registered for fastag through hdfc online portal. After submission of application through online they have generated application number i. E. HFR01710209, on December 8th, Payment is deducted and got a message within 7 working days you will received. card is not yet received till now. I am trying to reach their toll free numbers but most of the times they are not working. I have paid rs 500 online for this registration. Kindly solve my issues.

Thanks for the update.

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Address: Plot No:1146, Flat No:G-2, Sreenilayam, Pragati Nagar, Near Masjid Opp. To J N T U H, Hyderabad, Telangana, 500090

I have applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 05/12/2019 through sms and email. Even my wallet was recharged for rs.300. But still i haven't received fast tag sticker.
The fastag is already implemented and i'm facing issue with this

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please share with us your registered mobile number & email ID, fastag reference number and vehicle registration number at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj

HDFC Bank Customer Assistance

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Address: JHAKRI, Shimla, Himachal Pradesh, 172201

I had applied for fastag sticker on 6.12.2019 amounting rs 500/- having fastag application hfr924912 for my car
Having registration no. Hp06aa 3459 and further received email on 10.12.2019 that fastag issued successfully generated with customer id[protected] but not yet received fastag. I had to travell on 20th.
Pls provide the status for delivery of the same

Feb 8, 2020

Complaint marked as Resolved

Received

HDFC Bank customer support has been notified about the posted complaint.

Dec 17, 2019

Updated by riteshgca Read car registration no. As HP06A3459

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

Dec 23, 2019

Updated by riteshgca Not yet received even after 17 days.
Pls provide the status

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R

RuthSin

from Bengaluru, Karnataka

Dec 17, 2019

Have not got my Fastag yet .I just got the message that Fastag wallet has been created and Card will be dispatched in 3-4 working days.But its been more than 2 weeks and i have not got the card yet.

Fastag customer ID:[protected]

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G

gautam dewangan

from Vidisha, Madhya Pradesh

Dec 17, 2019

I have submitted the my PF claim on 05/12/2019
but till date no updation

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P

Prish Vishnu

from Chennai, Tamil Nadu

Dec 17, 2019

I ordered in zomato for 289 Rs through paytm. I cancelled my ordered . And I'm waiting for my refund amount.

Refund reference Number is[protected]

Please kindly refund the amount as soon as possible

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S

Sancheti BK

from Kolkata, West Bengal

Dec 17, 2019

I not received fast tag
HFR 847745

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K

kukrejar

from Mumbai, Maharashtra

Dec 17, 2019

I had applied hdfc fastag through online and made payment of 500 inr (200 for security amount & 100 as the top up amount). The reference number of the application is HFR872652. I had uploaded rc/aadhaar and since then there is no update

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R

rajeevjeenwal

from Noida, Uttar Pradesh

Dec 17, 2019

I have a consumer durable loan A/c no - [protected]
kindly loan schedule and emi card

but loan are closed march 2019
10 ecs are complete for bank account

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N

Navnath Bondarde

from Pune, Maharashtra

Dec 17, 2019

Poor service by HDFC bank in terms of issuing the fastag. Itâ€™s been more than 15 days Iâ€™m waiting for fastag, every time I call the customers care number standard respond comes even without verifying the details. response they give â€œFastag will be delivered in 7 working daysâ€. Not sure when these 7 working days will be over.

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J

Jaswinder Chadha

from Mumbai, Maharashtra

Dec 17, 2019

I have applied it online on the 28th November with hdfc online fastag. They said one week and I have still not recieved. My ETOLL1291683. Please revert. Thank you.

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Address: Bangalore, Karnataka, 560066

I have received a mail on 11th december stating that an amount of rs. 450 for adjustment entry on 12/11/2019 at 4.52 pm which reduced my balance of rs 343.75 as per the transaction statement to 0 and an overdraft amount of 106.25. This is impossible because i didn't travel anywhere on the date mentioned above. Further, i had rs 223 as on 02/11. Moreover, this debit transaction of rs.450 wasn't reported/accounted in my transaction history. My repeated calls to the toll free number and online complaints went unanswered. The irony is that now i am getting messages indicating my current pass balance as zero and i need to clear my overdraft amount of rs.106.25 to avoid getting disabled. Please resolve this at the earliest.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Preethi
HDFC Bank Customer Assistance

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Address: 700031

Even if 15 days are past, I have not received my Fastag . I was promised by sms that I will receive a confirmatory mail in PDF format & the Fastag Card within 7 days . 500/- also got debited immediately from my HDFC SB A/c . The customer care number given is busy or not being attended.Have some traveling plans .Kindly look into this .

Successful Application No. : HFR852273
Dt. of Application : 02/12/ 2019 .
Application routed thru : HDFC Bank, Deshapriya Park Branch, Kolkata 700029.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Q115, Krishna Kamal Housing society, Sai chowk, Sus Road, Pashan, Pune, Maharashtra, 411021

I have applied for fastag application on 11th Dec 2019, ID: HFR01037871.
As per the SMS i was supposed to get a PDF with details and Fastag via post; however such has not happened yet and i need to travel tomorrow; thus request you to share the details at the earliest.

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Address: Mumbai City, Maharashtra, 400055

Dear Sir/Madam,

Yesterday i applied for hdfc fastag.in which while doing payment it charged me rs. 1000. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.
Also kindly provide the status of the fastag application with reference number HFR01150693

HDFC Bank customer support has been notified about the posted complaint.

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Address: Tapi, Gujarat, 394630

Cancellation of One Assist Membership
I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899.00/- with three different EMI of 623 from my credit card number ending with 0352 without my concern on date:19/Oct/2010, 19/Nov/2019 and will be debit on 19/Dec/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

OneAssist Relationship Number : 50780491
Name :- Kamleshkumar Magansinh Rathod
Mobile No. :- [protected]
Credit Card Number Ending :- 0352

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Applied for fastag on nov 30th and received the welcome mail after complaint through consumercomplaints.in and no response thereafter. Haven't received the fastag till date. The email provided for contact purpose by the hdfc bank was protected and was of no use. Expecting assistance and proper information regarding the same.
Customer id[protected]

Jan 21, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 17, 2019

Updated by Wishways Received it today

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 15 working days from the date of wallet creation.The delay is due to exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

-Nadia
HDFC Bank Customer Assistance

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Applied for fastag on 30-nov-19. Issued fastag on 6-dec-19, cust id[protected]. Now more than 15 days are over, but fastag has not reached me. They have hopeless customer care number which is fully busy throughout the day and keep playing music during night hours. Horrible. No one to contact.
Their fastag portal says, tag is issued within 7 days.

Is there any remedy? May be file a case in consumer courts for putting customers in hopeless situation.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Nashik, Maharashtra, 422010

I have applied for hdfc fastag on 29 nov 2019 and till today date 17 dec 2019 i have not received any update about my hdfc fastag. As per you commitment i must receive it within 7 days. But still i am struggling for this. Being such a big organisation i have doubt on your service now. Even calling your toll free is not working each and every time the call is busy.

Dec 20, 2019

Complaint marked as Resolved

received fastag

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please share with us your registered mobile number & email ID, fastag reference number and vehicle registration number at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj

HDFC Bank Customer Assistance

Dec 17, 2019

Updated by Akshay4408 registered mobile number -[protected]
email [protected]@gmail.com
vehicle registration number- MH15EX4408
fastag reference number- HFR799336

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Address: 77, pratham Vatika, Gotri, vadodara, Vadodara, Gujarat, 390021

I have applied for fast tag on 15/12/19 using hdfc cedit card and rs.500/- have been paid for the same. My fast tag application reference no is. Hfr1128175.

I have given my email id as [protected]@radiantengg.com.

But so far i have not recieved any confirmation on my email id nor on mobile. Please do the needful since. I have to apply for one more vehicle.

Regards
Sanjeevkumar k choudhary
(M) +91 [protected]

Feb 8, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Manoj

HDFC Bank Customer Assistance

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Address: GIDC PHASE 3, DARED, JAMNAGAR, Jamnagar, Gujarat, 361005

I have applide fast tage by online, . But we cant recived any sms, email or fasttage sticker. Payment has been dedected in to my account.

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I have purchased fastag from hdfc bank through online. I have paid amount of rs. 500/- and my application number was hfr392599 on 18-november-2019. But till date i did not received the fastag. As per their instruction it will be send within 7 days. Regarding this issue i called to customer care ([protected]) and given complaint. And after continues follow up also they giving different answers, like within two days. Almost i am calling daily regarding this. 1 month has been completed.

Aug 14, 2020

Complaint marked as Resolved

Finally I have received the product

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Your tag will be dispatched to your mailing address within 15 working days from the date of wallet creation.The delay is due to exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

-Nadia
HDFC Bank Customer Assistance

Jan 01, 2020

Updated by moruravi I don't know what happended to HDFC bank, they completely failed in fastag service. Till they asking me time, already two extentions given.
First they sought a time o[censored]p to December 24, 2019
Second extention asked a time o[censored]p to January 01, 2020.
Now they asking time o[censored]p to January 07, 2020.

I request HDFC bank that if they unable to handle Fastag service, please refund my amount.

There is lot of banks are there which provide fastag service...

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Address: A-23/704, Happy Valley,, Manpada, Thane, Maharashtra, 400610

Hdfc bank insisted me to go for fastag online. I applied for the same on 30th november 2019 and rs. 500 deducted from my account. I got the acknowledgement saying, "update: fastag application hfr788103 was successful.
You will receive a pdf on registered email id and fastag in 7 working days.
For details, call [protected]"
Now, i neither received fastag nor the pdf copy. The customer care number gets engaged all the time and i am clue less what to do next.
Didn't expect such bullsheet from reputed bank like hdfc and i am customer of this bank from last 20 years.

Jan 23, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days. The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

-Nadia
HDFC Bank Customer Assistance

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Address: MUMBAI, Mumbai City, Maharashtra, 400027

Had applied for FASTAG for 2 vehicles on same day, received only 1 and the other 1 is still not received. Received SMS alert saying will be delivered on 10.12.2019 but till date no further news or receipt of same. Also Toll Free Helpline number is continously busy and cannot get through. Your Urgent action solicited.

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I have applied for fast tag on 2nd december from the hdfc fasttag website and chasing since last week over email no one is responding even the payment is credited and rs 300 has been uploaded in the wallet.

The fast tag rule has been applied from government while still more than 15 days hdfc is not able to deliver the fast tag on time.

If penalty is levied does hdfc pay for the same?

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Preethi
HDFC Bank Customer Assistance

Dec 17, 2019

Updated by Abhijit Redgaonkar Email id is not reachable and phone call are also not reachable so the complaint was raised for same.

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A

Abhijit Redgaonkar

from Mumbai, Maharashtra

Dec 17, 2019

Email id is not reachable and phone call are also not reachable so the complaint was raised for same.

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I applied for fastag from the online portal on 1st december. My fastag ref number is hfr821321. I have still not received the two tags. The money has been deducted from my credit card. I have sent emails to status. [protected]@sahaj.co.in - that email id does not work. I have been trying the phone [protected] - that number does not work.

Can someone resolve this please

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced your application is received at our end and you will receive the Tag within 7-10 working days. Kindly note the dispatch details of the TAG will be shared with you through SMS. For any further assistance, you may call on[protected].

-Zubin
HDFC Bank Customer Assistance

Dec 19, 2019

Updated by tkediyal I am disappointed by the delay - I applied on 1st Dec and so already 18 days are done. 7-10 working days essentially mean that it will be into 2020 before I can even think of getting it.
By when will I get the SMS and the details of the dispatch?

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T

tkediyal

from Mumbai, Maharashtra

Dec 19, 2019

I am disappointed by the delay - I applied on 1st Dec and so already 18 days are done. 7-10 working days essentially mean that it will be into 2020 before I can even think of getting it.
By when will I get the SMS and the details of the dispatch?

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