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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025

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Address: 500020

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 05/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 17, 2019

Updated by Venkata Srinivasa Rao Mandalaneni I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 05/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Vadodara, Gujarat, 390019

I have applied for fastag on 29th nov. I got my customer i'd and wallet i'd by 5th dec via email. Still i have not received the tag. While booking it shows in 7 working days you will get pdf download and fastag kit. Still not received. It is highly impossible to reach customer care number. Nothing is there related to this faq. How to know the current status? When will i get the card?

Feb 8, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 17, 2019

Updated by meghli I have applied for fastag on 29th nov. I got my customer i'd and wallet i'd by 5th dec via email. Still i have not received the tag. While booking it shows in 7 working days you will get pdf download and fastag kit. Still not received. It is highly impossible to reach customer care number. Nothing is there related to this faq. How to know the current status? When will i get the card?

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please share with us your registered mobile number & email ID, fastag reference number and vehicle registration number at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj
HDFC Bank Customer Assistance

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Address: Kolkata, 700096

Hello hdfc fastag team,

On 29th of nov, 2019, i had applied for fastag using hdfc fastag online but yet to receive any response/email/sms from you.

The rs.500/- had been deducted from my hdfc account but afterwards there is no response from your end as i'm not sure whether the request itself got processed or not.

Please expertise from your end to provide me a proper update.

Thanks,
Sudip roy

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: S2/601, MORAJ RIVER SIDE PARK, TAKKA, OLD PANVEL, Raigad, Maharashtra, 410206

I submitted online application for fastag thru hdfc bank. While they promised the same will be delivered to my address in 7 working days, i have not heard from them so far neither have received an email from them. My fastag application reference number hfr923010. Trying to reach there cont no [protected] from past 3-4 days but number is always busy.

Have received the sms saying fastag is issued and topped up, but when would i get the same is a question.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

HDFC Bank Customer Assistance

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A

Amey Mhatre

from Mumbai, Maharashtra

Jan 8, 2020

Hi,

I still haven't received the Fast Tag application. There is no proper communication as well so far on this.

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Hello sir / madam,

I have not received by wallet id for my fastag. Because of this i am not able create fastag account for myself.

I have not received any rfid from hdfc and when i try to login, it is asking for wallet id and in hdfc portal it was mentioned that wallet id will be received from the welcome emailer. Unfortunately, i haven't received the welcome emailer as well.

Please help,

Thanks,
Mugunthan. D

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: D9, Brindavanam, seegehalli main road, seegehalli, kr puram, Bangalore, Karnataka, 560049

I have applied for fast tag on 3rd dec with hdfc bank. Received details of account on 6th dec2019. Still not received fast tag sticker. Even trying to reach customer care number which is always busy. I didn't except such bad experience from hdfc. Even i have to travel this week to outstation and face heat due to negligence from hdfc. I want to cancel the tag now which of no use but not getting option or to understand the process even customer care number not working.

Dec 17, 2019

Complaint marked as Resolved

I received fast tag by courier.

HDFC Bank customer support has been notified about the posted complaint.

Dec 17, 2019

Updated by Shibino I received fast tag today. Please update as closed

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Preethi
HDFC Bank Customer Assistance

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Address: Sukhada Varda Sankul, Flat No:-605, S.No.-15/1+2+3+4, Sukhsagar Nagar, Behind Ambamata Temple, Kartaj, Pune – 411046, Pune, Maharashtra, 411046

I applied for hdfc bank fastag online and made payment of inr.500. I have also uploaded the necessary supporting documents and vehicle registration certificate & vehical number - mh12 hz7837
After that we received customer id & wallet id on 04/dec/2019 through sms and email. Even my wallet was recharged on 05/ dec /2019. But still i haven't received fast tag sticker.

The toll-free does not work most of the times and i'm struggling with fastag as it is going to be mandatory from 15th dec onward.

I have been with hdfc for 10 years now (Saving account, personal loans, hdfc life) and this is the worst moment with them.

Jan 23, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and it states that the payment has failed. Hence we request you to apply for a fresh Fastag application. Do let us know if we can assist you with anything else.

-Manoj

HDFC Bank Customer Assistance

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Address: Pune, Maharashtra, 411014

Hdfc credit card application status is as in process from so long,
Kindly update. As it has been as in process from very even after the verifications are done.

I got the sms long bank on 03/12/2019,

Please help with the procedure, as none of them had get back with the status even after many attempts for trying on customer care numbers provided by the executives.

My application no is -19l[protected]w2
Contact no-[protected]

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that your application has been considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status in our Bank's website: www.hdfcbank.com under the below link http://bit.ly/2Hr09ZN.

-Zubin
HDFC Bank Customer Assistance

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Address: PACHRANDA, JHAJJ, 140117

Dear concern,
I'm apply for fast tag on 3rd dec 2019. But till time i'm not received any call & any document & also your toll free no not responding many time try. Pl resolve my complaint urgent bases. Otherwise provide the alternate no for further inquiry & permanent resolution as per receiving your conformation which is committed for only 7 days but till now 14 days go

Thanks
Rajinder kumar
[protected]

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please share with us your registered mobile number & email ID, fastag reference number and vehicle registration number at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj
HDFC Bank Customer Assistance

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Address: 560102

Applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 05/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker. Kindly send asap
Customer id:[protected]

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com along with the Registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number for us to check and assist you further.

-Anay
HDFC Bank Customer Assistance

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com along with the Registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number for us to check and assist you further.

-Anay
HDFC Bank Customer Assistance

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Address: 560035

I applied for hdfc fastag online with payment of rs.500 with application reference hfr799886.
I also received customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for rs.300. But still i haven't received fast tag sticker. The tollfree is useless. Onlne tracking shows status as dispatch pending. Reason is unknown.
I have been with hdfc for 10+ years now for various services, this is the worst experience by far.
Pathetic!!!

Jan 23, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Preethi
HDFC Bank Customer Assistance

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Address: 605010

I have registered for fast tag on dec 6. I did not receive the fast tag physically to my address. I do not know when i will get the fastag.

I tried to call the customer care number for sales and queries for more than a week to know about the status.

But the call is not connected either it says the number is busy or phone rings that is all.

Even the hdfc customer care people try to contact the number it is not connected for them too.

Its really a annoying service i never expected from hdfc as i have account there for more than 10 years.

Feb 24, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for further assistance.

-Preethi
HDFC Bank Customer Assistance

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I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for rs.300. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling to find out what is the status

HDFC Bank customer support has been notified about the posted complaint.

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Address: RMZ Eco World Campus, 4AB/4C,, Marathahalli-Sarjapur Outer Ring Road, Bangalore, Karnataka, 560068

I applied for hdfc fastag onlineon the 1st of december, with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through smss and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.

I am supposed to travel to my hometown for vacation on the 19th dec, wherein i have to go through at least 15 toll booths.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com along with the Registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number for us to check and assist you further.

-Anay
HDFC Bank Customer Assistance

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Address: 560076

I applied for hdfc fastag online for 2 of my cars and made required payment. I have also uploaded the necessary supporting documents and vehicle registration certificates.
After that i received customer id & wallet id on 04/12/2019 through sms and email. Even my wallet was recharged for inr.600. But still i haven't received fast tag sticker.
The tollfree does not work most of the times and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards.

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: New Delhi, Delhi, 110025

I've applied online for fastag on 3rd dec. Received sms on 6th dec that the amount has been credited and the customer i. D[protected].

However, the physical fastag is yet not received and the toll free number of customer care is not responding/busy all the time.

There is no way i am able to reach them to inquire about the status.

Poor services

Jan 29, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Rustomjee Athena Near Majiwada Flyover Thane West, Mumbai City, Maharashtra, 400601

Hi, need a urgent help, today i removed money from my near by bank atm sbi saket branch majiwada thane west, but i didn't receive money, instead of that from my account the money was deducted and also got the sms alert that you withdraw so and so amount is deducted from your account, and also in the machine the message was flashing that machine is temporarily not working, spoke to the security of the atm, he was also not aware of this situation, kindly please help me in this issue and help me how can my amount is refund, thanks in advance

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details and complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: 411043

Hi,
My customer id is 43947365.
On 16th dec 2019, i logged in into hdfc bank for fasttag. I did all the steps provided by bank. I have paid 500 rs also. But after paying 500 rs error page came automatically. I waited for 5 more minutes but nothing was happened.
After that i was trying to reached hdfc fasttag customer care[protected] but no one was answering the call. Very pathetic service from hdfc bank.
Means they have taken my money and not responding my call also.
Worst service. I will not recommend any one to use any service from hdfc bank.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Preethi
HDFC Bank Customer Assistance

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Address: HDFC Sahakaranagar, 560092

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 30.11.2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker. The fastag application also not received to my mail id. Is im going to get the sticker or have to tak eit from another source. Last is consumer court.
Please help in this regard and try to send sticker quikly.
.

HDFC Bank customer support has been notified about the posted complaint.

Dec 17, 2019

Updated by Amish Natesh My reference number is HFR602504

Dec 17, 2019

Updated by Amish Natesh My reference number is HFR602504

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

If you have received fastag wallet details, please note that your will receive the fastag in 15 working days post creation of your fastag wallet.

The dispatch details will be intimated to you via SMS.

For any further assistance you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected].

-Nadia
HDFC Bank Customer Assistance

Dec 23, 2019

Updated by Amish Natesh When should I receive the sticker. Too much waiting

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Address: VPO Chhaproh Kalan Tehsil Bangana Dist Una HP, 174321

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 05/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker. My customer id is[protected]. Kindly send asap

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com along with the Registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number for us to check and assist you further.

-Anay
HDFC Bank Customer Assistance

Dec 19, 2019

Updated by Rajinder S verma not able to send mail on your email id . kindly check all details given below .

1) Fastag application reference number - HFR787759
2) Vehicle Number - HP784946
3) Mobile Number - [protected]...
4) Registered email : [protected]@gmail.com

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