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HDFC Bank Complaints & Reviews

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Updated: Oct 4, 2026

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Address: Shimla, Himachal Pradesh, 171011

Hello sir / madam,

I have hello sir / madam,

I have not received by wallet id for my fastag. Because of this i am not able create fastag account for myself.

I have received my rfid from hdfc and when i try to login, it is asking for wallet id and in hdfc portal it was mentioned that wallet id will be received from the welcome emailer. Unfortunately, i haven't received the welcome emailer as well.

Please help,

Thanks,

Ashok thapa
Car no. Hp51a3636
Email id : [protected]@rediffmail.com
Ph.[protected],[protected]

Jan 31, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 560103

I had received hdfc fastag after a long wait, but the first time user registration says no records message.

I had entered my customer id 12 digits & wallet id and also the 16 digit rf id number from the fasttag sticker along with vehicle registration number as per the procedure, but still no success on the registration.

My customer id :[protected]

The toll free number is of waste.

Jan 29, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: LQ-1, OLD CAMPUS, VETERINARY COLLEGE, Mathura, Uttar Pradesh, 281001

Sir
My vehicle number is up85bj3340, i have hdfc bank fastag. When i am going to toll plaza they say your fastag is blacklisted. Eventhough, i have more than rs 2000 in my wallet and my status is active. Customer care number not working, i talked to 1033 not doing anything
I went to srinagar toll plaza booth 1 near palwal haryana lane 1 at 3.39 pm on 20/12/2019 face similar problem.
Please resolve the issue
My user id is[protected]

Vinod kumar
[protected]

HDFC Bank customer support has been notified about the posted complaint.

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Address: Thane, Maharashtra, 421303

I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr01063103. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 10years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

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Address: LQ-1, OLD CAMPUS, VETERINARY COLLEGE, Mathura, Uttar Pradesh, 281001

Sir my vehicle number is up85bj3340, i have hdfc bank fastag
When i am going to toll plaza they say your fastag is blacklisted
Eventhough i have more than rs 2000 in my wallet and my status is active. Customer care number not working, i talked to 1033 not doing anything
I went to srinagar toll plaza booth 1 near palwal haryana lane 1 at 3.39 pm on 20/12/2019
Please resolve the issue
My user id is[protected]

Vinod kumar
[protected]

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Address: HDFC Bank,India motor circle, Kutchery road AJMER (Raj)

I have applied for fastag, the same has been already generated and recharged with rs 300 on 12.5.2019 with reference no.[protected], n balance account is rs.300 as per sms received by me. Also given the d n wallet. Sir it is sorry to say u that the same still has been not received by me.
The toll no. Given is jut like fake no. Because the same is no reply or engage.
Sir i am a classic member of hdfc bank.
Please arrange to solve the problem.
Pramod pardesi
H. No.120 prem nagar new colony,
Ramgunj ajmer 305001
(Rajasthan)

Feb 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 396195

Fast tag application date - 28 november 2019.
Application reference number - hfr651820
Attached the screenshot of the application.

It said that we will receive the tag in 7 working days.
Till date we have not received anything.

Tried calling the customer care number[protected] several time but no one picks up the call.

There is no other number or the email id to escalate the matter.

I need the fastag asap.

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Address: 21-11-15-1/8 Maha Lakshmi Nilyam,Sai Baba colony , station Road, Near Narasimha Rao church Madhuranagar, Krishna, Andhra Pradesh, 520011

I have received msg & phone call from hdfc bank in october regarding hdfc festival 35 % cash back offer from any reliance store.

We swiped near rs. 8000 in hdfc debit card and rs, 32000 in hdfc credit card. But already crossed 90 days still it was getting any cash back from hdfc bank.

Hdfc has announced fake offers.

Sabarinadh [protected]

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern along with the offer details and transaction details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Jan 05, 2020

Updated by Sandu.Sabarinadh Debit Card Transaction Number :- 2615
Rs. 8345
Dt 25.10.2019

& Credit Transaction Screen Shot Attached..

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Address: Thiyagaraja nagar, Tirunelveli, Tamil Nadu, 627011

I have applied fasttag in hdfc bank through online on nov 26 till dec 28 still not received .hdfc fasttag tollfree is not working if we called hdfc customer care they are telling we will arrange callback thats it.i have raised complaint 4 times but still not receiving any call.finally i applied fasttag in tollplaza.kindly cancel my fasttag and refund my amount.
My wallet id-[protected]
My customer id[protected]
My vehicle number-TN72AS0165
My mobile no-[protected]

Kindly cancel my fasttag asap.pls call me for further procedure.

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Address: Kanpur, Uttar Pradesh

I applied for fastag on 12/11/2019 for the vehicle no up78 cc2343 through online hdfc fastag. My customer id is[protected] and wallet id is [protected] and my application reference no hfr998819. It shows that i will receive fastag within 7 working days. But still now nothing has been dispatched any fastag to my address!

So please refund my money rs. 500/- at the earliest.

Pratibha yadav
Mobile no. [[protected]]

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Address: 380007

On 19.12.2019 my credit card no[protected] is wrongfully debited with rs455.08 (Finance charge) + rs81.91 (Igst) total rs537.99. Bill amt for nov 2019 was rs15071 i paid rs12161.80 on 25.11.2019 before due date.
Though i was of the knowledge that i am to pay minimum due amount than also i credited rs12161.80.
Resultantly only rs2909.20 was unpaid on due date.
So please revert the wrongfully debited amount rs537.99.
Thanking you
M k jhala
[protected]

Feb 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to clarify that, payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Hence we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. You may refer to the below link for details of the same. http://bit.ly/2ZWH9JZ

-Nadia
HDFC Bank Customer Assistance

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Address: D/203, Sai Complex, Kanderpada, Dahisar west, Mumbai 68, Mumbai City, Maharashtra, 400068

I have applied for fasttag on 1st Dec 2019.( Ref No.HFR824674). Payment was deducted on same day after uploading the required documents. I have still not received the fasttag. I have tried contacting customer care No.[protected], more than 3 times, they keep you on hold for 15 minutes and do not provide a satisfactory answer. I am HDFC bank account holder .

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Address: A/101, Mamta Apts, Sector 12D, 400709

My hdfc fsatag customer id is[protected] wallet id is [protected] rfid[protected] vehicle no - mh43 ar 4256. Charged twice at talegaon toll plaza from pune to mumbai. I was charged by cash and from my account. Rs. 173 + rs. 57=total rs. 230/- cash receipt no 9931. Hdfc helpline not working. Always engaged. E mails not going. Trying last one week. Fed up. Not able to lodge complaint.

HDFC Bank customer support has been notified about the posted complaint.

Dec 28, 2019

Updated by sanjay. [email protected] My Customer Id is[protected] Wallet Id is [protected] RFID[protected] Vehicle No- MH43 AR 4256. Charged twice at Talegaon Toll Plaza from Pune to Mumbai. I was charged by cash and from my account . Rs. 173 + Rs. 57=Total Rs. 230/- Cash Receipt No 9931. HDFC helpline not working. Always engaged. E mails not going.
Regards
Todkar

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Address: Mumbai City, Maharashtra, 400058

I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hr[protected]. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is not working.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Regards,
Jay dharod

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We have applied fast tag through hdfc net banking wide fastag application reference number hfr[protected] on 11.12.2019 still now i havent received any call and message and fast tag details also.. Several times i was called to provided toll free no.[protected] but number is not working. Hdfc fake fasttag application don't buy through hdfc. Fake site..
Regards
Sairam banuri
[protected]

Feb 7, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: 560021

I have booked the fastag one month back and still have not received the fastag and the helpline number is not working . I am supposed to atleat get an updatefrom you guys am regretting to have booked the fastag from you guys . Ultimate level of arrogancy displayed . If not professionalism atleast show some regards . I have suffered losses because of this and i need compensation also

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Address: Duliajan utopia complex near boc gate, Dibrugarh, Assam, 786602

Sir, i have joined in your hdfc bank on 27 november but till now i am not being able to give my attendance. Whenever i have told about the attendance no one is being respond i have absent for 1day than our branch manager told me that submit your resignation letter... Is it the behavior of hdfc bank.. You spoil my valueable time.. Sorry for the inconvenience

Jan 29, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com. We'll get back!

-Anay
HDFC Bank Customer Assistance

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Hdfcbank fastag first time registration is not working as generated otp sms is not received on my mobile.

I have not used the tag and hence seek full refund of rs.500/- as product is not working for me.

As on 27.12.2019, after multiple complainst there is no solution nor refund.

Tag applied on 23.11.2019
Welcome e-mail on 26.11.2019
Physical tag received on 04.12.2019
Issue raised on 08.12.2019
Refund asked on 16.12.2019

I need confirmation from hdfc that they will make full refund so that i can buy another tag from other provider.

Dipesh

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 28, 2019

Updated by dmashruwala I had already done that. There is no esponse from them. See attachment. Point no. 2 is not being addressed since 08.12.2019. The tag is unused. Refund me my money â‚¹500/- and take the product back as hdfcbank is unable to make it work.

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Address: G-3 SOURAV TOWERS, VAISHALI NAGAR, Jaipur, Rajasthan, 302021

I have recd a massage for fastag issue on 28/11/2019 transaction id is [protected] but i have not received my fastag yet I HAVE PAID RS 500/- and i have recd massage customer id but fastag is still not recd.
i had other options also to apply for fastag but i chose HDFC since i am their customer for very long time and satisfied with their services but this time i am high disappointed in this case worst part is that there is no way to track the status their helpline no. is helpless either its busy or not responding, now I have to travel out of station and i have no fastag even after applying such long time back
kindly look into matter and send Fastag ASAP.

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Address: House No. 403, Sector 5, Kurukshetra, Haryana, 136118

I have applied fasttag bearing reference no. HFR01199150, & I was told that I will receive my fasttag with in 7 days,
But I am yet to receive the same.
Also the customer care no [protected] provided to me is totally useless. Either it is giving no response or busy.

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