HDFC Bank Complaints & Reviews

Address: 632301

I had applied for hdfc fastag and received wallet id customer id thorough sms and e mail. On 5th december 2019 itself. But i have not received the fastag. The toll free number is always busy or plays music for a full five minute. The fastag website shows all the details but doesn't have a link for customer care services. It is frustrating as hdfc had charged rs 500 for the same and recharged it with rs 300.

Feb 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 3/652,6th Street, Krishnagiri, Tamil Nadu, 635126

I applied for hdfc fastag online and made payment of inr.500. I have also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
I tried calling customer care but there was no proper response from them. Some how i have raised a complaint and they said it would take 7 working days to identify the issue. Now its more than 15 days still didn't get any response. The complaint number banc[protected]. I am clueless whether i will receive fastag sticker or else the bank will reimburse the amount.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We have noted your concerns through case ID 10849766 and the same is pending with us. You will receive the revert within 5 working days. In case, you do not receive the revert within 5 working days, you may write to us at Grievance.[protected]@hdfcbank.com.

-Nadia
HDFC Bank Customer Assistance

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Address: 560066

I applied fastag using hdfc portal on 9th december, received message stating that pdf will be sent to registered email id and fastag will be delivered within 7 days. Post that, i haven't received any confirmation nor i could able to connect to the customer helpline number. No email id provided to raise grievance too. My reference id is "hfr969821". Reading multiple negative reviews for hdfc fastag, which really ruining the reputation.

Can anyone assist me in resolving my issue or provide any escalation matrix to reach hdfc customer care for fastag related services apart from hotline number, as it is not getting connected anytime.

Looking forward for a favourable reply soon.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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I have applied for fastag through hdfc net banking on 01/12/2019 with a payment of rs. 500. Fastag application no is hfr836006. I have been issued customer id and wallet id through sms/email during first week of dec 2019. Based on the email, i have accessed my fastag information online by register hdfc fastag. Rs. 300 also credited into my fastag account. But unfortunately as of now i have not received the tag. I have been making calls to hdfc fastag customer call center number i. E.[protected] everyday but allways number getting busy.

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

View replies

A

ankit singh13

from Patna, Bihar

Dec 16, 2019

I had applied for fastag on 1dec 2019 and till now not received my fastag and today is last day that is 15 dec 2019 for mandatory application.
i have received the customer id and wallet creation message on 5 dec via mail.

My application refference no is HFR829606.

fastag not received - Comment #3607482 - Image #0

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B

Baldevsaran

from Jaipur, Rajasthan

Dec 16, 2019

Dear sir
I am apply fastag 29.11.19 and my account Deduct 500 ES, but not revived fastag my home and email I'd plz help me my app no. HFR759177

fastag not received - Comment #3607501 - Image #0

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M

Md kamare alam

from Lala, Assam

Dec 16, 2019

From Amazon 1258399 deducted money Rs999/-in my HDFC credit card. Like fraudulent transactions from Please protect and Refund my money...

I HAVE RECEIVED THE BELOW SMS :

ALERT:Rs.999.00 spent via CREDIT Card xx3203 at AMAZON1258399 on[protected]:1011:12 without PIN/OTP.Not you?Call [protected].

fastag not received - Comment #3607549 - Image #0

Reply

Md kamare alam's reply, Dec 16, 2019

Please clear the issue.

Md kamare alam's reply, Dec 18, 2019

Please clear the issue.

V

Vudathu

from Bengaluru, Karnataka

Dec 16, 2019

Rs. 177/- charged as Inter-BRN Cash Charges; while money is being deposited from other bank why this charge happened, please advise and do the needful.

fastag not received - Comment #3607632 - Image #0

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G

gangadhar Redkar

from Pune, Maharashtra

Dec 16, 2019

FASTTAG application number HFR793739
Payment done on 30th Dec
Tag recharged for 300 ra but physical tag not received
Customer care number not working

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Address: Bhubaneswar, Odisha, Khordha, Odisha, 751002

I had ordered fastag for 3 of my cars and had uploaded all the requested documents through the official hdfc application
I have received the following information
Wallet id - [protected]
Customer id[protected]
The above mentioned wallet id is also recharged for rs. 300 three times so balance is rs. 900

The problem is, i havent received my physical rfid tag /fast tag nor have i received any mail/message regarding the tracking of the tags
Worst service by hdfc as the customer care number always stays busy

Jan 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 16, 2019

Updated by Kaushik369 Messages received

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Thane, Maharashtra, 400615

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards....

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Address: NILL

Have applied for the fastag on 12th 0f dec-2019 by hdfc means.in fact received an text sms on my mobile number conveying :

Update: fastag application hfr01042092 was successful. You will receive a pdf on registered email id and fastag in 7 working days. For details, call [protected]

Till date nor the email received nor the tag. And when trying to contact the above said number it always say busy...……. Tried call 1033 that too busy...

Emailed at hdfc. [protected]@sahaj.co.in : this too not responding. Now how to contact or whom to approach???

Keeping the condition of 15th as a last day to avail fastag. At least refund our amount so that we get it done somewhere. As of now i am no where nor hdfc nor some where.

Worst ever service experienced with hdfc and that too being and corporate customer.

Please do the needful.

Jan 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Hyderabad, Hyderabad, Andhra Pradesh

I venu, having the hdfc savings account since 5 years. I have availed hdfc personal loan, 3.5 lakh rupees at the interest rate 13% for the duration 5 years (60emis). But i have been debited with the emi at the interest rate 14%. The bank people agreed on on providing the loan at 13% and been charging the interest rate 14% since one year.

I never expected this kind of fraud from such a reputed bank.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

-Nadia
HDFC Bank Customer Assistance

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Address: Plot No 73,3rd Cross Street Jay Pee Gateway, Krishnagiri, Tamil Nadu, 635126

I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hfr971175. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

Not even i received mail acknowledge from hdfc.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 10 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

HDFC Bank customer support has been notified about the posted complaint.

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Address: flat no 904, royal palms apartments, post kodialbail, opposite to vishal hospital, Dakshina Kannada, Karnataka, 575003

I applied for hdfc fastag online on 02/12/2019 with appilcation ref no. Hfr849275 and made payment of inr.500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms. And even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.

I've also attached the sms details that received from the hdfc bank.

Tried communicating through toll free number so many times, but it is always busy.

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HDFC Bank customer support has been notified about the posted complaint.

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I have applied hdfc fast tag from online last on 1 dec 19. My fast tag account was created on 5 dec 19. But till today i have not received my fast tag,

I have sent an email to fastag. [protected]@insolutionsglobal.com but not received any reply.

Customer care no is always busy.
Details are as under
1) fastag application reference number – hfr824788
2) vehicle number – mh 14 cc 4496
3) mobile number – [protected]
4) fast tag customer id[protected]
5) wallet id - [protected].

Dec 20, 2019

Complaint marked as Resolved

I received fast tag at my residence on 19 Dec 19

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 17, 2019

Updated by Kaustubh Moholkar Anay,

I have applied on 1 Dec 19 & today is 17 Dec 19. 15 Days are already over. Please provide me dispatch details

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Address: Mumbai City, Maharashtra

Hello,
I applied for fastag on 02nd dec'19. My application id hfr856492. As per sla, i should have received it within 7 working days but no update even after 10 working days. When i attempted to reach customer care number. The number is continuously busy and not able to reach it. When contacted branch, they reply 'it is online process and don't attend the request.'

Hdfc have kept fastag number seperated than then banking service number. Tried banking customer care number but it is all menu driven and ivrs based. No customer care executive present to respond.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: 560003

I would like to bring to your kind notice that there has been an illegal deduction from the bank account. I was not informed or brought to my notice about the extra charges. One week after the transaction i get to know that there has been a deduction in my account. Dc intl pos txn markup+ st

Please take this into consideration. I am highly disappointed with the banking practices

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: 560048

Hi,

I applied for fastag on hdfc bank's website through a link provided by their banking app on the 2nd of december. The amount was instantly debited from my account and the an email sent giving details of my customer id and wallet id and was informed to expect an email with a pdf file with more details giving an application number hfr858475 and the fastag in the 7 working days from. But after that nothing has happend. No response from. The call centre numbers which are either busy or keep me holding for several minutes on hold queing on a fixed waiting number ranging from 1 to 9 on different calls.

I have not yet received the fastag nor the any communication and now the deadline is up and i will be fined double charges because of the delay hdfc. I need them to respond asap or i need a full refund at minimum plus any fine imposed upon me because of this.

Regards

Anil thomas

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Preethi
HDFC Bank Customer Assistance

Dec 16, 2019

Updated by AchtD Dear Ms. Preethi

Thank you for responding and It's good that you chose to respond like this, because even on the first day after paying I was sent this type of message but nothing has happened since. There is no way to enquire nor does one get any response thereafter. No tracking is provided nor any update on delivery. If they had informed me that they will take more than 2 weeks to deliver before applying with no way to enquire / follow up, then I would not have taken it. If not delivered by Friday the 20th we shall what next steps need to be taken.

Anil Thomas

HDFC Bank Customer

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Address: 411019

I have applied for fastag via hdfc online with reference number hfr711725. After applying, i got message stating that filled form pdf will send to your registered email, which i didn't receive yet.

After few days i got a message with my wallet id and customer id. So now i am able to login to site, but so far i didn't receive fastag sticker.

I had received a message on 4th dec saying sticker will be dispatched in 4 working days, but still not received. Even i didn't receive any call from any of the courier services for delivery

I tried to call customer support multiple times but nobody is picking the call.

I have 11 years of relationship with hdfc and never face such scenario. But for specific to fastag service this is happening.

With this i am bit scared, how can i get help if i stuck in some toll plaza, as nobody is receiving the call.

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please note your Fastag was dispatched through Blue dart courier bearing AWB No. [protected]. However the same has been returned with reason Address incomplete/ incorrect. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Nadia
HDFC Bank Customer Assistance

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We have dispatched your tag through Blue dart courier on December 12, 2019, vide AWB no. [protected]. We had attempted the delivery for the same, however, due to the reason " Consignee'S Address Incomplete/Incorrect". Currently, the consignment is held with the courier company. Kindly co-ordinate with the courier on the number[protected] for delivery of the tag on preferred date and time.

-Nadia
HDFC Bank Customer Assistance

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Address: 760003

I have applied for fastag through hdfc net banking on 29/11/2019 with a payment of rs. 500. I have been issued customer id is[protected] and wallet id through sms/email during first week of dec 2019. Based on the email, i have accessed my fastag information online by register hdfc fastag. Rs. 300 also credited into my fastag account. But unfortunately as of now i have not received the tag. I have been making calls to hdfc fastag customer call center number i. E.[protected] everyday but allways number getting busy.

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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Sir i have applied for fastag on date 02/12/2019. And paid rs. 500 by debit cad for the same. Till now i have not recived any email by you. I had cmplaint to you many times but there is no any replied. So kindly cancel my order for fastag and arrange to refun rs.500as soon as possible. My application no. Is hfr847437. I have continue trying to contact by your help line no. [protected] but it is always busy.

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu, 600095

Fastag undelivered, from blue dart through sms stated, address is incorrect. But if cheked hdfc-fastag portal userid is created and tags are added but profile shows empty address.

I tried to call toll number. And other other number, even created service request in hdfc-fastag portal, no response till now.

Hdfc i have account. Based on that only fastag created. But i really got upset with hdfc service in the fastag. Almost a month trying to get fastag.

Fastag customer id :[protected]

Mahendran
[protected]

Feb 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We have dispatched your tag through Blue dart courier on December 05, 2019, vide AWB no. [protected]. We had attempted the delivery for the same, however, due to the reason " Consignee'S Address Incomplete/Incorrect". Kindly confirm your address to enable us to check. Alternatively, you may coordinate with the courier on the number of[protected] for delivery of the tag on preferred date and time.

-Nadia
HDFC Bank Customer Assistance

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Address: 40, Pappaiah Layout, 3rd Cross, Horamavu, Near Deva Matha Central School, 560043

Hi team,

I am having tough time to get the status of the fastag that i had applied on 29th november 2019 online. Till date i have not received the fastag via email or courier.

I tried reaching the customer care number [protected] several times till now and the call would just not connected. Till now i have not got any proper response from hdfc bank as well when i called the phone banking officer with no clarity.

I want this to be escalated.

Refrence number : hrf774125

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Jan 25, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We have dispatched your tag through Blue dart courier on December 14, 2019, vide AWB no.[protected]. The same has been delivered. Kindly acknowledge receipt of the same.

-Nadia
HDFC Bank Customer Assistance

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Address: Hyderabad, Andhra Pradesh, 500003

I have applied for fastag via hdfc online with refernce number hfr869254. After applying, i got message stating that filled form pdf will send to your registered email, which i didn't receive yet.
After few days i got a message with my wallet id and customer id[protected]. So now i am able to login to site, but so far i didn't receive fastag sticker. I tried to call customer support - [protected] multiple times but nobody is picking the call. Then i tried to call pos number of bangalore [protected], but again the same, nobody picks the call. Even i didn't receive any call from any of the courier services.
I have 8 years of relationship with hdfc and never face such scenario. But for specific to fastag service this is happening. With this i am bit scared, how can i get help if i stuck in some toll plaza, as nobody is receiving the call.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

we have checked our records and it states that the payment has failed. Hence we request you to apply for a fresh Fastag application. Do let us know if we can assist you with anything else.

-Anay
HDFC Bank Customer Assistance

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced your application is received at our end and you will receive the Tag within 7-10 working days. Kindly note the dispatch details of the TAG will be shared with you through SMS.

For any further assistance, you may call on[protected].

-Nadia
HDFC Bank Customer Assistance

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