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Hi, i applied for fastag on 30th november but didn't got confirmation and money got deducted. On 1st dec, i received a message that tag issued successfully with wallet and customer id. On 4th december, i received message about wallet recharge and dispatching of card in 4 working days but it's 16th dec and i didn't receive the fastag, not even dispatching message.

I also tried to connect with customer support but their number always found busy, no other method for connecting with them, so kindly let me know solution for the same.

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Y

yash26y

from Delhi, Delhi

Dec 16, 2019

HI Mr. Anay

Thanks for reaching out, What is [Protected] here? Is the mail id fastag.[protected]@insolutionsglobal.com . or [protected] is an encrypted word here?

yash26y's [Complaint's author] reply, Dec 16, 2019

I tried to drop an email at fastag.[protected]@insolutionsglobal.com . It is incorrect. Mail can't have special characters. [email protected], It's also got failed.
[email protected] . This one is also incorrect. Kindly share valid ID and Contact details please. You can reach me out to . y a s h 26 y @ gmail.com (Avoid Spaces).

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Address: Jamnagar, Gujarat, 361004

Dear Sir,

I am registered for Fast Tag on dtd. 29.11.2019 through HDFC net banking amount deducted from bank account and last stage of form generation session expired and not able to get form.

Vehicle no. GJ10DA1770.
Customer Id is[protected] and Wallet Id is [protected]

Request you to please update me the status.

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Address: Yamuna Nagar, Haryana, 135001

Vehicle reg. No. Hr02ap 0689

Mobile no. [protected]

Application no. Hfr814518

Date of application: 30 nov. 2019

Bank: hdfc, online application (Existing customer)

My fastag has not been dispatched yet. No notification till date.
I repeatedly tried calling customer care but it was always busy and no reply. Very disappointed with the service of hdfc bank and request people not book using hdfc bank portal to get fastag.

Dr vishal goyal, yamunanagar

Jan 18, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: Mohali, Punjab, 140603

I purchased a fastag from hdfc online. After many complaints, i got a wallet id and customer id.

But i am not having any information regarding delivery and shipment. When will i receive the tag?

Plus i logged into the cch account the information submitted there is incorrect. I don't know why, there is no address, no driving license number, but i remember i added these while submitting the form.

Please help.

Note - the email address you guys provide - fastag.[protected]@insolutionsglobal.com. It does not work.

Dec 16, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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Address: 600004

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 04/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards.br...

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Hi,
I have applied fast tag past 4 days ago. I din't receive any mail or courier. I need here is the application number: hfr01049385. I had other more options to apply fast tag, after all chosen hdfc because i am having a hdfc bank. If you cannot process fastag. Send mine money back. I will find some where else.
Status. [protected]@sahaj.co.in is bouncing

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 15 working days. -Anay

-Anay
HDFC Bank Customer Assistance

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I have applied for fastag via hdfc bank website. My application number is hfr01132533. I would like to receive the fastag on or before december 20th, 2019 as i am travelling on december 22nd, 2019. I have been trying to reach your so called toll free number [protected], but it is always always busy and engagged. I have already paid rs 500 for the same. This attitude is plain daylight robbery. Please if you have some respect to customers give me an update on when iwill get the fastag.

Jan 18, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Have applied fastag through hdfc bank on dec 5th and i have received the customer id and wallet id.

My hdfc reference number is hfr835078

I have paid 500 rs and there is no tracking option available and i didn't receive the physical fast tag tag yet

I have tried the customer care number, but was unable to connect because, it was always busy,

Please help expedite the process and provide the fastag sticker at the earliest.

Thanks
John m

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 19, 2019

Updated by Johnsubaharm Hi Anay,

It is already going to complete 15 working days from Dec 5th and there is no response from fastag..

We have been informed that it will be received within 7 days ..
But Why so much delays ?.

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I have applied for fastag on 29th nov. I got my customer i'd and wallet i'd by 6th dec via email. Still i have not received the tag. While booking it shows in 7 working days you will get pdf download and fastag kit. Still not received. It is highly impossible to reach customer care number. Nothing is there related to this faq. How to know the current status? When will i get the card?

Dec 17, 2019

Complaint marked as Resolved

resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

Dec 16, 2019

Updated by Senthu007 Mr.Anay,

I can't able to send the email some errors so please find below
As adviced please find the asked details below.
Mobile number [protected]
Application date 29/11/19
Application No: HFR740252
vehile no: TN10X0300
Please update me the status of my fastag card.
Kindly reply as soon as possible.

Thanks & Regards
Senthilkumar.s

I have pasted the emails received from hdfc on Dec 6th
Email 1
Dear Customer,
Back FasTag has been issued successfully. Your Customer Id is[protected] and Wallet Id is [protected]. Please visithttps://fastag.hdfcbank.com/RetailRoadUserLogin/Index if you are retail user or https://fastag.hdfcbank.com/CorporateUserLogin/Index if you are corporate user
Warm regard
HDFC Bank

Email 2

Dear Customer,
Your FasTag has been Successfully Recharged for Rs. 300 on 12/5/2019 2:26:17 AM. Our reference Number for the transaction is[protected]. Balance amount in the Account is Rs. 300.00 - HDFC Bank Ltd.
Warm regards,
HDFC Bank

Dec 17, 2019

Updated by Senthu007 Fastag received through courier today. Please update the happenings to the customers. Really confused how and where to contact for update. Thanks for the support

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Address: 313001

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 0319 without my concern on date:12/12/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : 2899814
Name :-bharat singh sarangdevot
Mobile no. :- [protected]
Credit card number ending :- 0319

HDFC Bank customer support has been notified about the posted complaint.

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Address: Maidawas Road, 122101

I had applied for Fasttag through Application number HFR 500791 on 24 Nov 2019.In Dec i received a fastag but the car number mentioned was wrong. I had sent a mail too on 10 Dec 2019 for car number correction basis the guidance from helpline but haven't received any update on the same after that.The helpline number always comes busy .

HDFC Bank customer support has been notified about the posted complaint.

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Address: Ludhiana, Punjab, 141008

I applied for hdfc fastag online and made payment of inr.500 on 30th nov 2019. I have also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 05/12/2019 through sms and email. Even my wallet was recharged for inr 300. But still i haven't received fast tag sticker.
Hfdc fastag customer service [protected] is always busy.
Its more than 10 days and i need to travel using the national highways.
My details
Name: vinod kumar
Application no. - hfr801747
Customer id[protected]

Jan 25, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days

The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected]

-Zubin
HDFC Bank Customer Assistance

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I have applied for this fastag on 2nd december and got this reference number hfr850593 since then i have not received any communication or the fastag either.

I have paid rs-500 and uploaded the rc details.

I tried calling the customer care multiple times but ivr is saying they are busy and disconnecting the call.

I have been with hdfc for 8 years now (Saving acc, cc, loans) and this is the worst experience with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates.

Please update on the status.

Dec 20, 2019

Complaint marked as Resolved

Thanks a lot for the help, I have got the Fastag today.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 17, 2019

Updated by SMaji007 Dear Sir,
The application submitted on 2nd December 2019 and today was the 15th day since the application submission. I haven't received any courier.

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Address: Krishnagiri, Tamil Nadu, 635109

Totally frustrated with the service, no communication on the status of the fastag delivery. I have received the customer id & wallet id. Loaded 500rs cash. But still, i haven't received the tag nor the status of it. My application id was generated on 4th dec : hfr883835

I need the fastag or refund my cash immediately... Can't wait for 15days just to receive the tag...

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

Dec 20, 2019

Updated by [email protected] this is pathetic service, we are getting the fastag in 2-3 days, why the heck its taking 15 days for just a delivery, which part of the world you're servicing and why the heck the customer care number is not responsive and why the heck you guys started the fastag as sake of bashing us ... i can't wait anymore for your silly immature, un-ethical reason, i am totally DISSATISFIED WITH HDFC, regret to be part it... i need the tag right away else cancel it.

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Address: Bangalore, Karnataka

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 27/11/2019 through sms only but there was no email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards.

Jan 23, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

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Address: 6 BHAGWAN PARK FIRST FLOOR, DATTAMANDIR ROAD, NASHIK ROAD, Nashik, Maharashtra, 422101

I had applied for fastag on 30th november 2019.
Application number : hfr 785885.
Customer id:[protected].
I have not received the sticker as yet.
I have to travel tomorrow on highway.
I called the customer care five day ago, got assurance that i will receive the sticker by weekend ie: 14th december 2019.
Feeling helpless as the helpline number is constantly busy.
Frustrating...

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days

The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: B/10, Sion Kamgar C.H.S, Behind Atharva Hospital, Sion East,, Mumbai City, Maharashtra, 400022

I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount). The customer id is[protected] and wallet id is [protected] was recieved on 05th dec 19. I had visited hdfc branch in sion east on 06th dec 19 and got the answer that the sticker will be couriered to my residence address. Till now there is no update after this.

There is no way to contact hdfc fastag guys as the customer care...

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My customer id for hdfc fast tag is[protected]. I applied before 15 days. Till now i didn't got till date. Customer care is not working. Every time busy or ring tone. No where to check status. Not replying to mail.
Disappointing hdfc fasttag. My cousin applied for fast tag through paytm. He already got. Highly frustrating.
Hope you resolve the problem at the earliest or refund my money.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: G 142 opp ambuja house ambujanagar, Junagadh, Gujarat, 362715

Dear sir/madam,

Before 12day's i applied for hdfc fastag in which while doing payment it charged me rs. 500 whereas on-site rs. 300 was mentioned. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.
Also kindly provide the status of the fastag application with reference number hfr804445.

Feb 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days.The delay is due to exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

-Nadia
HDFC Bank Customer Assistance

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R

Rajkumar8514

from Chennai, Tamil Nadu

Dec 16, 2019

Purchased HDFC fast tag on 28 Nov with reference number HFR 708315.but not yet received RFT tag(physical tag) worst service

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Address: Pune, Maharashtra

Even i have received the message stating " your fastag has been successfully recharged for an amount of rs. 300 on 13th dec 2019, however the physical copy not yet received. Is there a way i can check the status online? Customer care number is busy ever since the existence of the number. Truly a frustrating experience.

My application number - hfr929217

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 17, 2019

Updated by DeepeshSud Thanks for the response, however help us understand the below 2-

a) Why is this number ([protected]) always engage or doesn't get connected from all telecom service providers ? if this is not the number to be reached why is it published everywhere in Bold ?

b) Is there a way we can check the status online ?

c) Is there an escalation matrix available ?

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