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HDFC Bank Complaints & Reviews

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Updated: Apr 15, 2026

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Address: 411019

I have applied for fastag via hdfc online with reference number hfr711725. After applying, i got message stating that filled form pdf will send to your registered email, which i didn't receive yet.

After few days i got a message with my wallet id and customer id. So now i am able to login to site, but so far i didn't receive fastag sticker.

I had received a message on 4th dec saying sticker will be dispatched in 4 working days, but still not received. Even i didn't receive any call from any of the courier services for delivery

I tried to call customer support multiple times but nobody is picking the call.

I have 11 years of relationship with hdfc and never face such scenario. But for specific to fastag service this is happening.

With this i am bit scared, how can i get help if i stuck in some toll plaza, as nobody is receiving the call.

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please note your Fastag was dispatched through Blue dart courier bearing AWB No. [protected]. However the same has been returned with reason Address incomplete/ incorrect. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Nadia
HDFC Bank Customer Assistance

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We have dispatched your tag through Blue dart courier on December 12, 2019, vide AWB no. [protected]. We had attempted the delivery for the same, however, due to the reason " Consignee'S Address Incomplete/Incorrect". Currently, the consignment is held with the courier company. Kindly co-ordinate with the courier on the number[protected] for delivery of the tag on preferred date and time.

-Nadia
HDFC Bank Customer Assistance

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Address: 760003

I have applied for fastag through hdfc net banking on 29/11/2019 with a payment of rs. 500. I have been issued customer id is[protected] and wallet id through sms/email during first week of dec 2019. Based on the email, i have accessed my fastag information online by register hdfc fastag. Rs. 300 also credited into my fastag account. But unfortunately as of now i have not received the tag. I have been making calls to hdfc fastag customer call center number i. E.[protected]Â everyday but allways number getting busy.

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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Sir i have applied for fastag on date 02/12/2019. And paid rs. 500 by debit cad for the same. Till now i have not recived any email by you. I had cmplaint to you many times but there is no any replied. So kindly cancel my order for fastag and arrange to refun rs.500as soon as possible. My application no. Is hfr847437. I have continue trying to contact by your help line no. [protected] but it is always busy.

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu, 600095

Fastag undelivered, from blue dart through sms stated, address is incorrect. But if cheked hdfc-fastag portal userid is created and tags are added but profile shows empty address.

I tried to call toll number. And other other number, even created service request in hdfc-fastag portal, no response till now.

Hdfc i have account. Based on that only fastag created. But i really got upset with hdfc service in the fastag. Almost a month trying to get fastag.

Fastag customer id :[protected]

Mahendran
[protected]

Feb 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We have dispatched your tag through Blue dart courier on December 05, 2019, vide AWB no. [protected]. We had attempted the delivery for the same, however, due to the reason " Consignee'S Address Incomplete/Incorrect". Kindly confirm your address to enable us to check. Alternatively, you may coordinate with the courier on the number of[protected] for delivery of the tag on preferred date and time.

-Nadia
HDFC Bank Customer Assistance

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Address: 40, Pappaiah Layout, 3rd Cross, Horamavu, Near Deva Matha Central School, 560043

Hi team,

I am having tough time to get the status of the fastag that i had applied on 29th november 2019 online. Till date i have not received the fastag via email or courier.

I tried reaching the customer care number [protected] several times till now and the call would just not connected. Till now i have not got any proper response from hdfc bank as well when i called the phone banking officer with no clarity.

I want this to be escalated.

Refrence number : hrf774125

Jan 25, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We have dispatched your tag through Blue dart courier on December 14, 2019, vide AWB no.[protected]. The same has been delivered. Kindly acknowledge receipt of the same.

-Nadia
HDFC Bank Customer Assistance

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Address: Hyderabad, Andhra Pradesh, 500003

I have applied for fastag via hdfc online with refernce number hfr869254. After applying, i got message stating that filled form pdf will send to your registered email, which i didn't receive yet.
After few days i got a message with my wallet id and customer id[protected]. So now i am able to login to site, but so far i didn't receive fastag sticker. I tried to call customer support - [protected] multiple times but nobody is picking the call. Then i tried to call pos number of bangalore [protected], but again the same, nobody picks the call. Even i didn't receive any call from any of the courier services.
I have 8 years of relationship with hdfc and never face such scenario. But for specific to fastag service this is happening. With this i am bit scared, how can i get help if i stuck in some toll plaza, as nobody is receiving the call.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

we have checked our records and it states that the payment has failed. Hence we request you to apply for a fresh Fastag application. Do let us know if we can assist you with anything else.

-Anay
HDFC Bank Customer Assistance

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced your application is received at our end and you will receive the Tag within 7-10 working days. Kindly note the dispatch details of the TAG will be shared with you through SMS.

For any further assistance, you may call on[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu

I applied for fastag and received confirmation that my fastag is issued on 22/nov/2019, but haven't received the fastag yet.
Its been more than a month since i applied fastag and havent received any update on fastag kit. Below my details, please let me know where fastag is struck and how soon i will receive.

Name: m. Kothandapani
Customer id:[protected]

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 40, Pappaiah Layout, 3rd Cross, Horamavu, Near Deva Matha Central School, 560043

Hi team,

I am having tough time to get the status of the fastag that i had applied on 29th november 2019 online. Till date i have not received the fastag via email or courier.

I tried reaching the customer care number [protected] several times till now and the call would just not connected. Till now i have not got any proper response from hdfc bank as well when i called the phone banking officer with no clarity.

I want this to be escalated.

Fastag customer id:[protected]

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu, 600037

I have been a satisfied hdfc customer for the last 15 years. But the hdfc fast tag service has been the most unprofessional service. I had applied it 15 days ago and yet to receive. While i logged into the fast hdfc site, i could see a fast tag id attached to my name and being in active status, but till date not have received the same. Also my name appears in partial in the site

Kindly desist from making false proposes of saying that you would receive the fast tag in 7 days and also do not offer products that you cannot support. Your competitor banks like icici and axis are doing a far good job

HDFC Bank customer support has been notified about the posted complaint.

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Address: 560022

Application reference number : hfr844948
I have applied for fastag on 2nd december 2019 and on 12th december, 2019 i received customer id is[protected] and wallet id is [protected] but till today i havent received fastag. Fastag is compulsory from today need immediate action on this and require a fastag asap
None of customer care helpline numbers are working, service provided by you in this regards is very bad

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 17, 2019

Updated by S.Anandan & CO Why does it take so long time when other service providers can do it faster than this period.

Dec 25, 2019

Updated by S.Anandan & CO Its more than 20 working days days but till now we have not received fastag, . if you can't offer it soon pls return back our amount paid. Other service providers are offering it in less than 10 days. we need immediate action in this regards

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S

S.Anandan & CO

from Bengaluru, Karnataka

Dec 17, 2019

Why does it take so long time when other service providers can do it faster than this period.

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Address: Pune, Maharashtra, 411057

I have applied for the fastag using hdfc portal on date 3rd dec 19 application no: hfr872625.
When i applied i got a message that your fastag will be delivered in 7 days.

I received a message that your fastag has been issued on 6th dec,
Customer id[protected] but i haven't received fastag yet, i dont know where to raise complaint or talk to customer care because whatever number[protected] always comes as busy.

Please look into this issue

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

Dec 16, 2019

Updated by kailash Narayan Vimal What is the correct mail id, what is here as [protected] what i need to use in pale of this.

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Address: Chennai, Tamil Nadu, 600116

I have applied for fastag through hdfc on 6th of december.

Todayâ€™s itâ€™s dec 16th and completed 10 days.
I am yet to receive the sticker. There is no proper response in customer care toll free numbers

Below are the 2 emails that are received on 6th dec and after that there is not even a single communication.

1) congratulations! Tag issued successfully. 6th dec
2) tag account recharge. 6th dec
Your fastag has been successfully recharged for rs. 300 on 12/6/2019 9:10:52 pm. Our reference number for the transaction is[protected]

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Nagla shekh post chandrawar firozabad, Firozabad, Uttar Pradesh, 283203

Dear sir /mam,
It is here to inform you that my fastag is not working till now. What can i do no one helps. I pay rs. 600 but it still not working. I m facing problems at toll plaza.
Please help me out from this issue. When my card is scan at toll plaza it not working properly.

Mb. No. [protected]
Cust id.[protected]
Wallet id [protected]

I atttached document and details regarding fastag pls find the attachment

Feb 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to please try again. In case the issue persists, please contact FasTag Helpline Number - 1033 for assistance.

Please visit the below URL for more information regarding FasTag and Contact points:
https://cutt.ly/nrqCZ0n

-Nadia
HDFC Bank Customer Assistance

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K

kp ravi

from Agra, Uttar Pradesh

Dec 19, 2019

no soluyion yet 1033 not working

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Address: 121006

I have applied hdfc fastag through online and made payment of 500 inr (100 inr for fastag charges+200 for security amount + 200 as the top up amount).
The reference number of my application is hfr01045730.
I also uploaded scanned copy of rc while submitting the application.

I didn't get any email confirmation of my application and there is no way to contact hdfc fastag guys as the customer care number given is busy all the time.

I am neither able to track the status of fastag nor i am sure whether it will get delivered at my door step or not.

I have attached payment confirmation number as well as fastag reference number.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 17, 2019

Updated by [email protected] But while applying for fastag it was mentioned that I will receive my fastag within 7 days now you are saying will get it in 15 days. This is totally wrong and misleading information.

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I applied for hdfc fastag online on 02/12/2019 with appilcation ref no. Hfr847253 and made payment of inr.500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms. And even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.

Tried communicating through toll free number so many times, but it is always busy.

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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I have applied for hdfc fastag on 02 dec 2019. I received a sms on 06 dec 2019 which says that your fastag has been issued successfully and your customer id is[protected] & wallet id is [protected] and your fastag has been successfully recharged for rs. 300. But till now i have not received fastag card from hdfc.

Both hdfc fastag customer care numbers and email id are not working.

Please do the needful as i have lot of travel plans in the coming weeks.

Dec 23, 2019

Complaint marked as Resolved

I received HDFC Fastag sticker. Looks like they were working on the requests but there was no communication. We need to patiently wait for 15 - 20 days to receive the Fastag sticker.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

Dec 18, 2019

Updated by skumar.smani Hi,

I sent an email to fastag.[protected]@insolutionsglobal.com on 16 Dec 2019 with all required information and I sent multiple follow up emails but no response.

Please let me know when I will receive HDFC Fastag card.

Thanks

Dec 19, 2019

Updated by skumar.smani I really don't understand what is going on with HDFC bank. Applied for HDFC Fastag on 02 Dec 2019 and there is no way to track the application status. Their customer care number is not working(always busy) and no one responds to the emails on application status.

Now I'm clueless what to do next. Please let me know when I will receive HDFC Fastag card or return my money back.

Dec 23, 2019

Updated by skumar.smani I received HDFC Fastag sticker.

Thanks

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Address: Adilabad, Adilabad, Andhra Pradesh, 504001

I have applied for the fastag about 20 days ago and as of now no fastag was received to me, where is my fastag an amount of rs.500 was deducted from me. After completion of the process of submission of the application for the fastag it was shown on the screen that, it will be mailed to me within a week. But as of now i have not received the fastag kit

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 16, 2019

Updated by nareshjadhav365 More than 20 days ago my wallet is being created, but as of now I have not received the Fastag welcome kit. Why it is being delayed. The customer care number provided by you is not at all working. What the hell is going on. Could you come up with a proper solution. mail me the details of dispatch.

Dec 17, 2019

Updated by nareshjadhav365 Provide me with the details of the Dispatch of the Fastag

Dec 19, 2019

Updated by nareshjadhav365 why you people are not responding

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Address: 188 / 1874 CGS COLONY SECTOR - 6, ANTOP HILL NEAR ANTOP HILL POLICE STATION, Mumbai City, Maharashtra, 400037

Hi,

I have ordered, fastag sticker from hdfc on 5th dec 2019. However the sticker is not delivered and the customer care no. [protected] is giving false reply on phone. Also they cannot provide to contact any senior / team leader / supervisor / manager. Also after login wallet balance is also not showing.

The below information received by email:
My customer id â€”[protected]
My wallet id â€” [protected]
My transaction reference no. â€”[protected] wallet balance for rs.300/-

My registered mobile no. â€” [protected]

Gunachandra n. Singh

Jan 23, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: 700156

I have applied for fastag through hdfc bank, salt lake on 2nd dec. (Reference nos. Hfr848959) walled id generated on 6th dec.'19 it's almost 14 days i applied for fastag but i have not received yet. While checking online status, it's showing no records found. I have sent a mail to fastag. [protected]@1pay.in 4 days ago but there is no response. Call centre nos [protected] is useless. Let me know if anyone could call in this no. & if yes after how many attempts

Rajiv ghosh

Jan 31, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: HDFC Bank, Pathanamthitta, Kerala, 689550

I had applied for hdfc fastag on 20th nov 2019 by paying a fee of rs 500. On 23 nov i got an email and sms from hdfc saying the fastag has been successfully recharged. (Transaction reference number [protected]).
On 28 nov i got a message saying my fastag will be delivered withing 3-4 days.

Customer id:[protected]

But till date i haven't received my fastag and no other communication from the bank.

Hdfc has provided a customer care number [protected] which is busy all the time. There is no other option for the customer to raise a complaint with hdfc. I doubt whether the customer care number is even working. This is nothing but cheating customers.

Dec 17, 2019

Complaint marked as Resolved

They should have sent an SMS when the card was dispatched.

HDFC Bank customer support has been notified about the posted complaint.

Dec 17, 2019

Updated by sandeepgm Got the tag delivered today.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We have dispatched your tag through Blue dart courier on December 12, 2019, vide AWB no. [protected]. The same has been delivered. Please confirm receipt of the same.

-Nadia
HDFC Bank Customer Assistance

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