HDFC Bank Complaints & Reviews

Address: Hyderabad, Hyderabad, Andhra Pradesh

I venu, having the hdfc savings account since 5 years. I have availed hdfc personal loan, 3.5 lakh rupees at the interest rate 13% for the duration 5 years (60emis). But i have been debited with the emi at the interest rate 14%. The bank people agreed on on providing the loan at 13% and been charging the interest rate 14% since one year.

I never expected this kind of fraud from such a reputed bank.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

-Nadia
HDFC Bank Customer Assistance

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Address: Plot No 73,3rd Cross Street Jay Pee Gateway, Krishnagiri, Tamil Nadu, 635126

I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hfr971175. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

Not even i received mail acknowledge from hdfc.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 10 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

HDFC Bank customer support has been notified about the posted complaint.

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Address: flat no 904, royal palms apartments, post kodialbail, opposite to vishal hospital, Dakshina Kannada, Karnataka, 575003

I applied for hdfc fastag online on 02/12/2019 with appilcation ref no. Hfr849275 and made payment of inr.500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms. And even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.

I've also attached the sms details that received from the hdfc bank.

Tried communicating through toll free number so many times, but it is always busy.

HDFC Bank customer support has been notified about the posted complaint.

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I have applied hdfc fast tag from online last on 1 dec 19. My fast tag account was created on 5 dec 19. But till today i have not received my fast tag,

I have sent an email to fastag. [protected]@insolutionsglobal.com but not received any reply.

Customer care no is always busy.
Details are as under
1) fastag application reference number – hfr824788
2) vehicle number – mh 14 cc 4496
3) mobile number – [protected]
4) fast tag customer id[protected]
5) wallet id - [protected].

Dec 20, 2019

Complaint marked as Resolved

I received fast tag at my residence on 19 Dec 19

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 17, 2019

Updated by Kaustubh Moholkar Anay,

I have applied on 1 Dec 19 & today is 17 Dec 19. 15 Days are already over. Please provide me dispatch details

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Address: Mumbai City, Maharashtra

Hello,
I applied for fastag on 02nd dec'19. My application id hfr856492. As per sla, i should have received it within 7 working days but no update even after 10 working days. When i attempted to reach customer care number. The number is continuously busy and not able to reach it. When contacted branch, they reply 'it is online process and don't attend the request.'

Hdfc have kept fastag number seperated than then banking service number. Tried banking customer care number but it is all menu driven and ivrs based. No customer care executive present to respond.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: 560003

I would like to bring to your kind notice that there has been an illegal deduction from the bank account. I was not informed or brought to my notice about the extra charges. One week after the transaction i get to know that there has been a deduction in my account. Dc intl pos txn markup+ st

Please take this into consideration. I am highly disappointed with the banking practices

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: 560048

Hi,

I applied for fastag on hdfc bank's website through a link provided by their banking app on the 2nd of december. The amount was instantly debited from my account and the an email sent giving details of my customer id and wallet id and was informed to expect an email with a pdf file with more details giving an application number hfr858475 and the fastag in the 7 working days from. But after that nothing has happend. No response from. The call centre numbers which are either busy or keep me holding for several minutes on hold queing on a fixed waiting number ranging from 1 to 9 on different calls.

I have not yet received the fastag nor the any communication and now the deadline is up and i will be fined double charges because of the delay hdfc. I need them to respond asap or i need a full refund at minimum plus any fine imposed upon me because of this.

Regards

Anil thomas

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Preethi
HDFC Bank Customer Assistance

Dec 16, 2019

Updated by AchtD Dear Ms. Preethi

Thank you for responding and It's good that you chose to respond like this, because even on the first day after paying I was sent this type of message but nothing has happened since. There is no way to enquire nor does one get any response thereafter. No tracking is provided nor any update on delivery. If they had informed me that they will take more than 2 weeks to deliver before applying with no way to enquire / follow up, then I would not have taken it. If not delivered by Friday the 20th we shall what next steps need to be taken.

Anil Thomas

HDFC Bank Customer

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Address: 411019

I have applied for fastag via hdfc online with reference number hfr711725. After applying, i got message stating that filled form pdf will send to your registered email, which i didn't receive yet.

After few days i got a message with my wallet id and customer id. So now i am able to login to site, but so far i didn't receive fastag sticker.

I had received a message on 4th dec saying sticker will be dispatched in 4 working days, but still not received. Even i didn't receive any call from any of the courier services for delivery

I tried to call customer support multiple times but nobody is picking the call.

I have 11 years of relationship with hdfc and never face such scenario. But for specific to fastag service this is happening.

With this i am bit scared, how can i get help if i stuck in some toll plaza, as nobody is receiving the call.

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please note your Fastag was dispatched through Blue dart courier bearing AWB No. [protected]. However the same has been returned with reason Address incomplete/ incorrect. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Nadia
HDFC Bank Customer Assistance

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We have dispatched your tag through Blue dart courier on December 12, 2019, vide AWB no. [protected]. We had attempted the delivery for the same, however, due to the reason " Consignee'S Address Incomplete/Incorrect". Currently, the consignment is held with the courier company. Kindly co-ordinate with the courier on the number[protected] for delivery of the tag on preferred date and time.

-Nadia
HDFC Bank Customer Assistance

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Address: 760003

I have applied for fastag through hdfc net banking on 29/11/2019 with a payment of rs. 500. I have been issued customer id is[protected] and wallet id through sms/email during first week of dec 2019. Based on the email, i have accessed my fastag information online by register hdfc fastag. Rs. 300 also credited into my fastag account. But unfortunately as of now i have not received the tag. I have been making calls to hdfc fastag customer call center number i. E.[protected] everyday but allways number getting busy.

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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Sir i have applied for fastag on date 02/12/2019. And paid rs. 500 by debit cad for the same. Till now i have not recived any email by you. I had cmplaint to you many times but there is no any replied. So kindly cancel my order for fastag and arrange to refun rs.500as soon as possible. My application no. Is hfr847437. I have continue trying to contact by your help line no. [protected] but it is always busy.

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu, 600095

Fastag undelivered, from blue dart through sms stated, address is incorrect. But if cheked hdfc-fastag portal userid is created and tags are added but profile shows empty address.

I tried to call toll number. And other other number, even created service request in hdfc-fastag portal, no response till now.

Hdfc i have account. Based on that only fastag created. But i really got upset with hdfc service in the fastag. Almost a month trying to get fastag.

Fastag customer id :[protected]

Mahendran
[protected]

Feb 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We have dispatched your tag through Blue dart courier on December 05, 2019, vide AWB no. [protected]. We had attempted the delivery for the same, however, due to the reason " Consignee'S Address Incomplete/Incorrect". Kindly confirm your address to enable us to check. Alternatively, you may coordinate with the courier on the number of[protected] for delivery of the tag on preferred date and time.

-Nadia
HDFC Bank Customer Assistance

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Address: 40, Pappaiah Layout, 3rd Cross, Horamavu, Near Deva Matha Central School, 560043

Hi team,

I am having tough time to get the status of the fastag that i had applied on 29th november 2019 online. Till date i have not received the fastag via email or courier.

I tried reaching the customer care number [protected] several times till now and the call would just not connected. Till now i have not got any proper response from hdfc bank as well when i called the phone banking officer with no clarity.

I want this to be escalated.

Refrence number : hrf774125

Jan 25, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We have dispatched your tag through Blue dart courier on December 14, 2019, vide AWB no.[protected]. The same has been delivered. Kindly acknowledge receipt of the same.

-Nadia
HDFC Bank Customer Assistance

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Address: Hyderabad, Andhra Pradesh, 500003

I have applied for fastag via hdfc online with refernce number hfr869254. After applying, i got message stating that filled form pdf will send to your registered email, which i didn't receive yet.
After few days i got a message with my wallet id and customer id[protected]. So now i am able to login to site, but so far i didn't receive fastag sticker. I tried to call customer support - [protected] multiple times but nobody is picking the call. Then i tried to call pos number of bangalore [protected], but again the same, nobody picks the call. Even i didn't receive any call from any of the courier services.
I have 8 years of relationship with hdfc and never face such scenario. But for specific to fastag service this is happening. With this i am bit scared, how can i get help if i stuck in some toll plaza, as nobody is receiving the call.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

we have checked our records and it states that the payment has failed. Hence we request you to apply for a fresh Fastag application. Do let us know if we can assist you with anything else.

-Anay
HDFC Bank Customer Assistance

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced your application is received at our end and you will receive the Tag within 7-10 working days. Kindly note the dispatch details of the TAG will be shared with you through SMS.

For any further assistance, you may call on[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu

I applied for fastag and received confirmation that my fastag is issued on 22/nov/2019, but haven't received the fastag yet.
Its been more than a month since i applied fastag and havent received any update on fastag kit. Below my details, please let me know where fastag is struck and how soon i will receive.

Name: m. Kothandapani
Customer id:[protected]

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 40, Pappaiah Layout, 3rd Cross, Horamavu, Near Deva Matha Central School, 560043

Hi team,

I am having tough time to get the status of the fastag that i had applied on 29th november 2019 online. Till date i have not received the fastag via email or courier.

I tried reaching the customer care number [protected] several times till now and the call would just not connected. Till now i have not got any proper response from hdfc bank as well when i called the phone banking officer with no clarity.

I want this to be escalated.

Fastag customer id:[protected]

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu, 600037

I have been a satisfied hdfc customer for the last 15 years. But the hdfc fast tag service has been the most unprofessional service. I had applied it 15 days ago and yet to receive. While i logged into the fast hdfc site, i could see a fast tag id attached to my name and being in active status, but till date not have received the same. Also my name appears in partial in the site

Kindly desist from making false proposes of saying that you would receive the fast tag in 7 days and also do not offer products that you cannot support. Your competitor banks like icici and axis are doing a far good job

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Address: 560022

Application reference number : hfr844948
I have applied for fastag on 2nd december 2019 and on 12th december, 2019 i received customer id is[protected] and wallet id is [protected] but till today i havent received fastag. Fastag is compulsory from today need immediate action on this and require a fastag asap
None of customer care helpline numbers are working, service provided by you in this regards is very bad

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 17, 2019

Updated by S.Anandan & CO Why does it take so long time when other service providers can do it faster than this period.

Dec 25, 2019

Updated by S.Anandan & CO Its more than 20 working days days but till now we have not received fastag, . if you can't offer it soon pls return back our amount paid. Other service providers are offering it in less than 10 days. we need immediate action in this regards

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S

S.Anandan & CO

from Bengaluru, Karnataka

Dec 17, 2019

Why does it take so long time when other service providers can do it faster than this period.

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Address: Pune, Maharashtra, 411057

I have applied for the fastag using hdfc portal on date 3rd dec 19 application no: hfr872625.
When i applied i got a message that your fastag will be delivered in 7 days.

I received a message that your fastag has been issued on 6th dec,
Customer id[protected] but i haven't received fastag yet, i dont know where to raise complaint or talk to customer care because whatever number[protected] always comes as busy.

Please look into this issue

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

Dec 16, 2019

Updated by kailash Narayan Vimal What is the correct mail id, what is here as [protected] what i need to use in pale of this.

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Address: Chennai, Tamil Nadu, 600116

I have applied for fastag through hdfc on 6th of december.

Today’s it’s dec 16th and completed 10 days.
I am yet to receive the sticker. There is no proper response in customer care toll free numbers

Below are the 2 emails that are received on 6th dec and after that there is not even a single communication.

1) congratulations! Tag issued successfully. 6th dec
2) tag account recharge. 6th dec
Your fastag has been successfully recharged for rs. 300 on 12/6/2019 9:10:52 pm. Our reference number for the transaction is[protected]

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Nagla shekh post chandrawar firozabad, Firozabad, Uttar Pradesh, 283203

Dear sir /mam,
It is here to inform you that my fastag is not working till now. What can i do no one helps. I pay rs. 600 but it still not working. I m facing problems at toll plaza.
Please help me out from this issue. When my card is scan at toll plaza it not working properly.

Mb. No. [protected]
Cust id.[protected]
Wallet id [protected]

I atttached document and details regarding fastag pls find the attachment

Feb 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to please try again. In case the issue persists, please contact FasTag Helpline Number - 1033 for assistance.

Please visit the below URL for more information regarding FasTag and Contact points:
https://cutt.ly/nrqCZ0n

-Nadia
HDFC Bank Customer Assistance

HDFC Bank Complaints & Reviews

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HDFC Bank reviews & complaints page 538

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