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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025

Complaints 32920

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18418

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14502

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Address: 709, patil wadi Chendhre,Alibag, Raigad, Maharashtra, 402201

I have purchased fasttag on 30 november from hdfc bank online i have transferred payment of rs 500 by card
My fasttag customer id is[protected] and wallet id is [protected].
Here are the communication message from you
Update: fastag application hfr816775 was successful.
You will receive a pdf on registered email id and fastag in 7 working days.
For details, call [protected]
After this i have not received any pdf or fasttag
This is my payment detailsalert: you've spent rs.500.00 on credit card xx1973 at etoll1291683 on[protected]:20:12:59. Avl bal - rs.30375.00, curr o/s - rs.17625.00. Not you? Call [protected].
Till now i have not received fasttag
Please do the needful

Jan 21, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end. You will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: 421204

Fasttag not delivered to my address. The fastag customer care never pickup call. I want to colse my wallet the tag is not with me yet. No call has come from HDFC to me to assist me to get the fastag. Pathetic service. If you cant manage it dont lose your trust.
I have applied for fastag online. There was complete non responsive customer care. I called repeatedly. On complaint on consumer complaints website HDFC created my fastag wallet and send me login credentials. But the fastag not delivered or I did not get any update from them.

Customer id[protected]
Wallet Id [protected]

HDFC Bank customer support has been notified about the posted complaint.

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Address: Hyderabad, Telangana, 500049

I have applied for hdfc fasttag on nov 29th bearing the ref no hfr715284.
Wallet has been created with id:[protected] on dec 4th and rs. 300 is loaded into account. I have not received the physical fasttag and not received any communication. Fasttag is mandatory now and i am facing issues with tolls. Pathetic service from hdfc. If fifteen days is not enough for hdfc to serve the fasttag request. It is a serious issue on their end that they need to look into.

Jan 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

As you have received the message of wallet creation, you will receive the TAG in 15 working days of the wallet creation.

-Bejoy
HDFC Bank Customer Assistance

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Address: P.NO..22,N.G.G.O COLLEGE, Dharmapuri, Tamil Nadu, 636705

I applied for hdfc fastag online and made payment of inr.500. I have also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 04/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work most of the times and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards.

Jan 27, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Mylapore, Chennai, Tamil Nadu, 600004

Fastag application hfr805880 was successful on 30th november. Paid money along with all required documents together.

As per tat, i am supposed to receive the fastag within 7 days from the date of application.

I have received customer id and wallet i'd through email. But, still waiting for the physical fastag.

It's been 17 days since i applied with all documents without luck. I am managed customer with hdfc bank for about 10 years and this is really very bad experience with you in all these years.

Need your immediate action to send the tag.

Thanks,
Ram.

Dec 19, 2019

Complaint marked as Resolved

Finally delivered

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end. You will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 19, 2019

Updated by seagalram Fastag received

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Address: Indore, Madhya Pradesh, 452011

I have applied for fastag card on 29th nov, 2019. I have also received the confirmation that my card has been issued on 4th dec, 2019.

Although during my application submission i was informed that i will recieve the card in next 7 day, but till now i have not received my card.

From tomorrow card is compulsory and i have to pay for not having the card.

Application no.: hfr772927

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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I applied for a fastag through hdfc bank portal on 29/11/2019 and paid the rs. 500/- fee for the same. My application no. Is hfr774450.
I received my customer and wallet id on 04/12/2019 and the respective wallet recharge message on 05/12/3019. The bank website as well as their bank representatives said the fastag will be delivered in 7 working days. It has been over 10 days since. I have tried dozens of times to contact their helpline [protected] but the number is either busy or no response.
There is no way to track my payment or the status of my fastag, and there is no support from the bank end.
This kind of lack of support and responsibility is very disturbing from the banks end.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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I applied for a fastag from hdfc some time in july 2019. I got my fastag by mail within a couple of weeks after that. However, the mail did not contain any wallet id. I spoke to hdfc and they said i will receive an email from fastag with a welcome message and wallet id. Even after waiting for over 4 months, i am yet to receive any email with wallet id. I am therefore not able to recharge my fastag and hence not able to use it any more. I approached my relationship manager but i have received any reply. What is the point in having a fastag label if you cannot use it?

Jan 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Alert:rs.999.00 spent via credit card xx8451 at amazon1258399 on[protected]:18:41:40 without pin/otp. Not you? Call [protected].

All of a sudden i receive this message. Saying the amount is deducted from my account and when i checked it has actually been deducted. It didn't even ask for any otp.

I haven't even ordered anything.

Please help me get the refund

+1 photos

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to highlight that all E-com transactions initiated through merchants registered in India, we have an added layer of security through VBV & Secure Code. However, specific to the international merchant, it is at the discretion of the merchant to have the said layer of security and the two-factor authentication is not mandated by their respective central bank. As above referred, the transaction is incurred at an international merchant, the 2-factor authentication was not mandated while processing the transactions.

-Anay
HDFC Bank Customer Assistance

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Dear team
I applied for hdfc fastag online and made payment of inr.500. I have also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 04/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work most of the times and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards. Details as under:-
Wallet i'd - [protected]
Ref - hfr774130
Regards
Janesh
[protected]

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please note that your fast tag has been dispatched to your mailing address on 14 December 2019 vide Blue Dart courier bearing AWB No. [protected]. For any further assistance, you may call on[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: 533103

I have applied for fastag on[protected] through online via your portal. Ref. No

Is hfr769477. Cust. I. D[protected], wallet i. D [protected]alloted

Informed by sms on[protected] saying within 7 working days i will receive

Fastag. Recived sms on[protected] that my wallet is charged with rs.300

By transaction i. D[protected]. But till now i. E on[protected] i have

Not receved my fastag. So kindly look in to the matter and see that it may

Receive soon so that i may use it in my journeys. Other wise inform me what

Steps to be taken by me to get it.

Jan 29, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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I bought a hdfc fastag and since then i am trying to register in order to recharge my wallet but when i fill my wallet id which i received via text msg from hdfc & vehicle no (Hr51as3251) it shows invalid. I have tried calling customer care several times which is always busy and when not busy they don't pick up. I visited hdfc branch & they totally denied that this is none of their buisness they just asked me to contact customer care which is always busy. This tag cost me 500 rs and now i can't see a way how to get it activated.
Dear hdfc please help me out and learn to value your customers. This is not about 500rs but it is about trust which i had on hdfc but now i can't.
My registered phone no. Is [protected] on which i received wallet id and customer id. If someone can suggest me something please inbox [protected]@gmail.com

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj
HDFC Bank Customer Assistance

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Address: house no-247 ward no-10 patel nagar, gali no-14 narwana, Jind, Haryana, 126116

I applied for hdfc fastag online and made payment of inr.500 on 3 dec 2019. I have also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work most of the times and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: HDFC bank, 411062

I have purchased the fastag from hdfc bank last year in jan 2018. And i have recharged ₹200 and in my wallet i have ₹500. But when i cross tollgate today morning, its shows "fastag is blacklisted". I dont know what kind of service you are providing me. Worst experience.

Shared all my details to fastag.

Fastag rfid # [protected]
Wallet id #[protected]

Resolve this issue asap.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 15, 2019

Updated by Suhas Lokhande I have emailed protected]@insolutionsglobal.com

Jan 04, 2020

Updated by Suhas Lokhande No update till now about the complaint,

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I applied for fastag from hdfc site on november 14,.. Registered and uploaded all documents, 600rs deducted for same but i neither got confirmation sms or email for same. It has been over a month and i have not received anything. Customer care number does not work, email id does not work, home branch says we cannot do anything. Regretting buying this from hdfc.
In short they have made sure you cannot reach them in case you have fastag issue

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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I have applied for fastag on 30 november via reference number hfr783240 through hdfc bank. I have not received the fastag though the wallet id has been created on 5 december. There is no way to track the status of the fastag and the customer care number is always busy. Please let me know the status of fastag and how many days it will take to be delivered.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Mumbai City, Maharashtra, 400058

I applied for hdfc fastag online and made payment of inr.500 on 29th nov 2019. I have also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 04/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
Calling your helpline, i got reply saying the fastag has been issued but not dispatched. Its more than 10 days and i need to travel using the national highways.
My details
Name: rajesh potphode
Vehicle regis.: mh 02 jp 2671
Mob: [protected]

+1 photos

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

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I applied for hdfc fastag online and made payment of inr.500. I have also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 05/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
Customer id[protected]

Jan 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

As you have received the message of wallet creation, you will receive the TAG in 15 working days of the wallet creation.

Anay
HDFC Bank Customer Assistance

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Address: 560077

Hi,

My application for fastag was successful on 8th dec 2019 by paying 500 for my car. Today, i got an email stating fastag has been successfully recharged for rs. 300 on 12/15/2019 12:06:35 pm with a transaction reference number but still not received with the fastag yet.
Could you please update when i will be receiving it as calling the help line number was unsuccessful. Also, i suggest that there should be a dedicated cell to answer customer queries as "[protected]" is always busy. It should work atleast now.

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Ordered fastag sticker online from hdfc website. Amount detected but product not received, no mail no sms. Have the application reference number after payment. The customer care number is of no use. Always busy tone.

I need my money back.

The tollfree does not work most of the times and i'm struggling to get fastag as it is going to be mandatory from 15th dec onwards.

My payment was successful.

Jan 27, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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