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HDFC Bank Complaints & Reviews

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Updated: Dec 9, 2025

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Address: Milestone Gears Pvt. Ltd., Plot No. 58, Indl. Area, Sector 1, Parwanoo-173220, Solan, Himachal Pradesh, 173220

Beaing a customer of hdfc bank from last 8 years i applied for fastag through hdfc on on[protected] and paid rs. 500/-. Than i received message on[protected] that fastag issued successfully having customer id[protected] but till today dated[protected] i have not yet received that fastag. This service is totally disgusting. Being salary account customer of hdfc bank i am totally fed-up with such fullish service.

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Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Kolkata, West Bengal, 700102

Dear hdfc bank,

I have applied for hdfc fast tag and it is been over a week. I have not received any call or email from your department yet. Also emailed to status. [protected]@sahaj.co.in but it seems to be invalid email address.

I have also paid rs. 500 for this. Could you please help me with the current status?

Fasttag application reference number - hfr966120.

Please help.

Jan 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Pune, Maharashtra

I applied for fastag through hdfc bank on 30-nov-2019. I received sms mentioning customer id and wallet id for fastag account on 05-dec-2019. I also my wallet balance of rs. 300.

But what is most important is physical fastag which i haven't received as of 15-dec-2019. I need to travel on 21-dec-2019 and i am now going to face challenges due to pathetic service from hdfc bank. I am imperia customer of bank and still getting such service.

The call center number also doesn't connect. I need help immediately.

Jan 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu

I applied for hdfc fastag online on 30/11/2019 with appilcation ref no. Hfr783718 and made payment of inr.500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms and email. And even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.

Tried communicating through toll free number so many times, but it is always busy.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

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Address: 88 VIVEKANANDA BLOCK TEACHERS LAYOUT MYSURU 570029, 570029

Sir i have purchased polo car in dec 2017 & got hdfc fastag. Now i want to recharge the fastag. I have only rfic: [protected] andtid: e[protected]c2f and tag id: 34161fab203288ac026eep20. My car reg. No. Ka09n0061 (Mysuru). My email id: [protected]@gmail.com
Pls. Get me the details to login fastag & recharge. Your earlier reply is highly appreciable in this regards, mk narasimhamurthy: mob: [protected]

Jan 21, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please share with us your mobile number, date of application, the application number, vehicle no. for further assistance on fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj

HDFC Bank Customer Assistance

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I have applied hdfc fastag through online and made payment of 500 rs on 3th december 2019. The reference number of the application is hfr880712.

On 6th dec i have received an email stating your fastag has been successfully created & recharge amount updated on my wallet.

However till today i have not received the fasttag and there is no update about when i can expect to get it. No way to contact your customer care. At least give some contact details to reach you. Remove this number[protected] no one is responding to this.

Dec 20, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Your application has been received at our end and you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

-Zubin
HDFC Bank Customer Assistance

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Its really shame for me that i am an account holder of hdfc.
After settled down in united states, i tried so many times to update my contact or email id mapped with my account.

There is no such service to help on that. All the toll free are worst, to fool people.

When i visited india, i tried to change my account details however no one helped properly with reasonable solution.

Jan 21, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

We can help you with that. Please click on https://bit.ly/2Lzhyn3 to submit the details and your complete issue. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Manoj
HDFC Bank Customer Assistance

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Arindam mukherjee from kolkata.

I have applied hdfc fastag through online and made payment of 500 inr on 30th november 2019. The reference number of the application is hfr779942.

On 6th dec i have received an msg stating your fastag has been successfully recharged for rs. 300 on 06/12/2019 12:59:am. Our reference number for the transaction is[protected]. Balance amount in the account is rs. 300.00 - hdfc bank ltd.

However till today i have not received the fasttag and there is no update about when i can expect to get it.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end and you will receive the Tag within 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

-Nadia
HDFC Bank Customer Assistance

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Dear sir/madam,

I applied for hdfc fastag on 12 december 2019 (Thursday) and made a payment of inr 1000 for two 4-wheelers. After making the payment and completing the application process, it was displayed on the screen that a pdf will be sent on my registered mail id and the representative will call me soon. Neither i have received any mail nor i have received any call.
Kindly provide the status of the fastag application with reference number hfr01058921

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

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I have applied for hdfc fastag online and made payment of inr.500 on 20/11/2019 through credit card. Also uploaded the necessary supporting documents and vehicle registration certificate.
Fastag application reference number hfr414414

Received customer id & wallet id on 23/11/2019 through sms and email. Even my wallet was recharged for inr.300.
But still i haven't received fast tag sticker.
Fastag deadline already over but not received the sticker.
Please do the needful.

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Your FasTag has been dispatched to your mailing address on 12 December 2019 vide BlueDart AWB Number: [protected] and the shipment will be delivered within 7 working days from the date of dispatch. We request your patience in the interim.

-Nadia
HDFC Bank Customer Assistance

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Customer care number always busy. Please look into this as lots of people faced same thing.

Have not received tag even thought my wallet got recharged and account details are settled. This was done on 5 th dec and payment was for 500 rs.

I can see 300 balance in my account.

Please look into the same at earliest and confirm ne the delivery status.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Dear sir /madam i have applied for a fast tag but there no response from you and there is no pdf sent to my mail regarding fast tag and when u will issue my fast tag
Fastag application hfr01086653 was successful.
You will receive a pdf on registered email id but i didn’t receive any mail
And one thing to remind you that your customer care number for fast tag is not working
Plz solve this problem immediately

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu

Account/customer id: [protected]
Registered contact details/email id: [protected]

I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 16, 2019

Updated by somasekhar lanka I have been calling your customer care from past 10 days . But no response. Will you please check details and confirm. Also please provide valid email id. It mentioned protected in your message

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I had applied for fastag through hdfc. On november 30th, i received the confirmation mail that application number hfr782614 for fastag was successful and i will be receiving fastag in 7 working days.

Till now (December 15th) i haven't received the tag or any other notification from hdfc; the helpline number provided is always busy.

Please update status asap. Thanks.

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Doddanekundi, Marathahalli ORR,, 560037

I have applied for hdfc fastag online and made payment of inr.500 on 14/11/2019 through credit card. Also uploaded the necessary supporting documents and vehicle registration certificate.
Fastag application reference number hfr374141

Received customer id & wallet id on 24/11/2019 through sms and email. Even my wallet was recharged for inr.300.
But still i haven't received fast tag sticker.
Fastag deadline already over but not received the sticker.
Please do the needful.

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We note that your FasTag has been delivered to you on 16 December 2019 vide BlueDart AWB Number: [protected].

-Nadia
HDFC Bank Customer Assistance

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Address: Thane, Maharashtra, 400607

I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount) on 4th december 2019. The reference number of the application is hfr890230.

On 12th dec i have received an email stating your fastag has been successfully recharged for rs. 300 on 12/12/2019 11:12:40 pm. Our reference number for the transaction is[protected]. Balance amount in the account is rs. 300.00 - hdfc bank ltd.

However till today i have not received the fasttag and there is no update about when i can expect to get it.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Jan 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Hi,

Sir I have credit of your bank. I want to settle the card because i dont have job and i cant pay the minimum due amount as well. I am jobless, I live on rent i don’t have money to pay rent as well i ask from relatives and friends for food and living . I am in a very bad state of mind and my life is messed . I want to pay the money but i can pay 40% of the total due amount only above that i can’t pay anything . I just want to settle and close the Credit card. You guys have blocked my account as well and you guys have overdraft my saving account due to credit card payment. I cant ask anyone to transfer money if i I ask i wont be able to get money. So I request you please you settle the account for me .

Regards

Rahul

rahul.cool.[protected]@gmail.com

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Address: Panchkula, Haryana, 134102

Update: fastag application hfr01110703 was successful.
You will receive a pdf on registered email id and fastag in 7 working days.
For details, call [protected]

This customer care no. Is fake my money got deducted and i didn't received any fast tag card yet it's been frustrating and today is the last date.

Customer care number number goes on ringing and ringing otherwise says it is busy

My fastag is of 500 rs 200 security fee 100 some other fee and 200 tag revharge

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 16, 2019

Updated by Rishit Tripathi It is showing protected @insolutionsglobal.com

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Address: 411033

I have applied hdfc fastag through online and made payment of rs. 500/-. The reference number of the application is hfr981820.
There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

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I applied for hdfc bank fasttag on 6th december, but still not received any confirmation mail, just recieved a message with my application no. Hfr954303 and amount got deducted from my bank account. Tried reaching to their customer service but it's not reachable always showing busy and their is no alternate contact information or e-mail given for customer grievances. Please provide me with the help

Jan 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

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