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HDFC Bank Complaints & Reviews

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Updated: Apr 15, 2026

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Address: Pune, Maharashtra, 411004

I applied for hdfc fastag online and made payment of inr.500. I have also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work most of the times and i'm struggling with fastag.

The details of email message received from hdfc is as below:

Your fastag has been successfully recharged for rs. 300 on 12/6/2019 12:15:46 am. Our reference number for the transaction is[protected]. Balance amount in the account is rs. 300.00 - hdfc bank ltd.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

Dec 16, 2019

Updated by ashwinabapat Greetings HDFC Customer Assistance,

The info in your response is "protected" and is of no avail. Request you to please send the reply to [protected]@gmail.com

-Ashwin Bapat

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Address: Thane, Maharashtra, 400607

Have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top-up amount). The reference number of the application is hfr01096972. I have uploaded a signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 7 years now (Saving acc, cc, loan) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Bhiwani, Haryana, 127306

I have appliedfor hdfc bank fastag on 11/11/19 online for my car no. Hr26dd0904 and it has been a more than a month but i haven't received it yet nor the helpline no. Given by bank works as it always comes busy or it just doesn't dial at times...
Its like mental torture to its customers
It is very high level of negligence towards its customers by the bank and i want strict action to be taken against the bank...

Dec 17, 2019

Complaint marked as Resolved

They did nothing as from the past 1 month

HDFC Bank customer support has been notified about the posted complaint.

Dec 17, 2019

Updated by Ujjawal.mitl Received it today finally

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Address: Moshi, Pune, Maharashtra, Pune, Maharashtra, 412105

My application id - hfr477341 for fastag. Application submitted on 23rd nov 2019. I have received email stating that i will receive fastag within 7 days. Now it almost month but did not receive fastag. I have received message that fastag has been delivered but not received. Also if i try to contact toll free number its always busy, waited for 2 times 30 minutes but did not receive any response. I am really surprised that bank like hdfc dont have tracking mechanism for it.

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

We would like to inform you that the TAG was Returned To the Origin, It will be Redispatched Shortly. For any further assistance please feel free to email us at fastag.[protected]@insolutionsglobal.com or call us at[protected]Toll-Free).

-Manoj
HDFC Bank Customer Assistance

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Address: Pallavaram, Chennai, Tamil Nadu, 600043

Hi

I didn't revived fastag sticker.
I got message saying account customer id and wallet id created.
I am able to access the hdfc fastag website and wallet shows 300 credited.

Your customer id is[protected] and wallet id is [protected].

I am waiting for 10 days, still sticker is not received.
Can you please verify and confirm when i will get the tag.

Basker

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com and or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 16, 2019

Updated by baskerl Thanks but response message saying ..."send email at fastag.[protected]@insolutionsglobal.com ".
What to replace [protected] text ??? Can you please share complete email address or phone number to my contact email id ([protected]@yahoo.com)

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Address: New Delhi, Delhi, 110017

Thank you for the details! Your application has been received.Your application reference no. is HFR654888 and HFR653925applied on 28th November and got a message that it has been issued and recharged for Rs 500 but still have not received the same. The customer contact number does not work. My customer id is 35811463

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Hi i had recently submitted the application form online for procuring fast tag. I had paid rs 500 and my reference number is hfr01092319. I tried contacting the bank but of no avail. Could someone please update me on the status of this application.

Could you please let me know when will the fast tag be dispatched to my address. I had submitted the application form and had made payment for it.

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

View replies

T

Tarun Bounthiyal

from Delhi, Delhi

Dec 16, 2019

I have brought the car in feb and hdfc fasttag Is provided by the dealer at that time. But I have not received any wallet id or welcome kit. I don't know how to use it now.
Fasttag ID[protected]

B

BalajiAN

from Bengaluru, Karnataka

Dec 16, 2019

Have placed order for Fastag. Made payment of Rs.500.

Received Application reference number along with a statement quoting that I will be receiving the PDF copy by mail. Have not received it yet.

Attaching the Screenshot for your reference.

Application Ref No. HFR01062773

S

sashokeee

from Mumbai, Maharashtra

Dec 16, 2019

I have applied for the Fastag application HFR916637, i am yet to receive any response.

Can you please help me, with the status, since i couldnt reach the phone number[protected]

I have paid my fees and i have also attached the application reference for the fastag application, i have made for the HDFC bank reference

sashokeee's reply, Dec 13, 2019

Resolved

P

pradeeppokra2818

from Mumbai, Maharashtra

Dec 16, 2019

My ref. No for fast Tag Application is HFR949311. Please provide my application status & Courier details, as it goes beyond 7 days time limit.

pradeeppokra2818's reply, Dec 14, 2019

My ref. No for fast Tag Application is HFR949311. Please provide my application status & Courier details, as it goes beyond 7 days time limit. Do needfull on urgent basis, otherwise complain will go to higer authorities.

S

Sarpanch Nishanbir Dhillon

from Tarn Taran, Punjab

Dec 16, 2019

I buy online fastag batween 7/12/2019 but no message and email to inform me

I

Ishaan Pareek

from Kota, Rajasthan

Dec 16, 2019

I have applied for Fastage on 25.11.2019 through online website of HDFC. my Fastage issued and walled id is[protected]. I received msg from HDFC that my fastag will be dispatched within 4 days. But still not received.
My issue I'd is HFR507238

A

anuajay20

from Chandigarh, Chandigarh

Dec 16, 2019

I had applied for fast tag with hdfc bank for two cars but i have received one fast tag and other still pending and the customer care no is very bust always could not be reached my customer id is[protected]

R

Rajesh R.Ramchandani

Oct 8, 2020

I applied for the FASTag though HDFC on 4th Sept. 2020. My application reference number is HR[protected]. Till data I have not received any update nor received the tag. Where does one need to follow up to get the tag?

N

nileshjagtap

Jan 4, 2021

Hi i had today 04.01.2021 in the morning submitted the application form online for procuring a fast tag. but no mail or SMS was received, I had paid rs 500 but unfortunately i am not saving my reference number. I tried contacting the bank but of no avail. Could someone please update me on the status of this application.

Could you please let me know when will the fast tag be dispatched to my address. I had submitted the application details below as follows.
Applicant Name Nilesh Arun JatapVehicle No. MH03BS7466
Address : 3411 Nilesh Provision, Balaji Nagar, Kotamgaon road, Lasalgaon, Tal Niphad, Dist Nashik 422306 Maharashtra.Mobile No. [protected]

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Address: 411030

I applied for fasttag on 4 Dec. I got login as well. everything is done but i did not recived fasttag sticker yet. Called customer care they saying it will take time. as we per HDFC guidelines it should complete in 1 week but its not 2 weeks i not received sticker.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Thane, Maharashtra, 400608

I had applied for FASTAG on 30th November. On 5th December I got message that FASTAG account is created and Rs 300 balance added to account.

I have still not received the FASTAG.My customer ID is[protected].

When will I get my FASTAG.

Kedar Dabhole

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Address: 533101

I have made payment for fastag on 30th nov 2019 and the wallet was created on 5th december 2019. But the fast tag sticker has not been received till date. I have tried contacting the toll free number for fastag complaints ([protected]) but it is either busy or no one is attending the call. The website says that we can get

Customer id[protected]
Wallet id - [protected]

Feb 4, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 16, 2019

Updated by Aravind Thontepu I have made payment for Fastag on 30th Nov 2019 and the wallet was created on 5th December 2019. But the Fast tag sticker has not been received till date. i have tried contacting the toll free number for fastag complaints ([protected]) but it is either busy or no one is attending the call. The website says that we can get Fastag in 7 days. But i didnt receive the sticker and theres no proper mechanism to track or raise any complaints.

Customer ID[protected]
Wallet ID - [protected]

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days.

-Anay
HDFC Bank Customer Assistance

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Address: 560103

Applied for fastag on 29-nov. During registration it was mentioned that it will be delivered in 7 working days.

Got sms with following details on dec-5
Wallet id: [protected]
Customer id (For fastag):[protected]

Dec-16 today, and still fastag is not received. Customer care does not give any clear view of whether fastag is dispatched or not and any date by when it might be delivered. Thinking of moving away from hdfc for all aspects such as salaried account/ credit cards etc. India's no.1 bank should have handled this better

HDFC Bank customer support has been notified about the posted complaint.

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I have applied for the fastag application online on december 10th. I didn't receive the fastag yet and there is no update from the bank. I want to know the status of the delivery of the fastag and it has been 5 days since i applied for the same.

Kindly look into the matter as soon as possible and please note that i require the fastag by this week.

Application no. - hfr988937

Thanks
San

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Vijay nagar, Rohtak, Haryana, 124001

I had applied the hdfc fastag on 27.11.2019 online by making a payment of rs 500 through my saving account & wallet has been created for the same but sticker has not yet been received to me & when i had called the call center they did not provide any information about that. It has been 19 days till today from my application & though hdfc claims delivery time of 7-10 working days

HDFC Bank customer support has been notified about the posted complaint.

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Address: Chennai, Tamil Nadu, 600033

I applied for hdfc fastag online on 27/11/2019 with appilcation ref no. Hfr773148 and made payment of inr 500.
After that i received customer id & wallet id on 04/12/2019 through sms. And even my wallet was recharged for inr.300 (Reference number for the transaction is[protected]. But still i haven't received fast tag sticker.

Tried communicating through toll free number so many times, but it is always busy.

Due to this i have purchased fasttag from outside and now i want refund of my inr 500 that i paid online.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Thrissur, Kerala, 680664

I have applied online for hdfc fastag because they said they will send this within 7 days. I received wallet id and cust id through sms. But i havenâÂ€Â™t received fastag yet. I didnâÂ€Â™t even received any call from then. I tried to contact at their customer case number:[protected] and it seems they just play a music always. What kind of # service is this? Dont waste valuable time of others.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra, 411021

I applied for hdfc fastag online and made payment of inr.500. I have also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id:[protected] & wallet id on 05/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work most of the times and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards. Kindly help

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com and share Registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number for better assistance.

-Preethi
HDFC Bank Customer Assistance

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Hi i prashant kumar, hdfc hold my rs. 2867.40 for mirevenue gefu. After call a lot customer service executive didn't giving any positive response.
Account holder: prashant kumar
Account number: [protected]
Ifsc: hdfc0000259
Branch: millerganj manju cinema,
Mmid:9240210
Sorry, i'm not able to paid unwanted charges.
If hdfc bank does not solved this matter than i will raise complaint rbi.
Please solve this matter immediately.

HDFC Bank customer support has been notified about the posted complaint.

Jan 09, 2020

Updated by raj64550 Not getting any response from HDFC bank yet.

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Address: 807 SAHID H K BOSE SARANI FLAT 13, Kolkata, West Bengal, 700074

I applied for hdfc fastag online on 18/11/2019 and got sms informing allocation of the customer id[protected] and wallet id on 1-dec-2019.
Got sms on[protected] stating that card will be dispatched in 4 working day. But still i haven't received fast tag sticker/card.

Tried communicating through toll free number so many times, but it is always busy or playing music without picking up the phone.

HDFC Bank customer support has been notified about the posted complaint.

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Where is my fastag sticker? I got my account created on Nov 27th, they said i will get in 10 working days, 10 working days is not done yet, huh? I should have bought in the Toll booth itself than coming here and falling for the trap.
My customer ID:[protected]

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Address: Bangalore, Karnataka

Hi,
I have applied hdfc fastag in the hdfc website with a payment of rs.500. The payment was deducted from my bank account. I have received the customer id & wallet id on 05/12/2019 through sms and email. My wallet was recharged for inr.300. I am able to log in online to the fastag portal and check my account. Everything works well.
But still, i haven't received fastag sticker. Please help

Jan 18, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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