HDFC Bank Complaints & Reviews

Address: 621712

I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hfr953268.

I haven't even received any mail confirmation for the same and there is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 11 long years now (Saving acc, cc, loans) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Jan 18, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

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Address: Flat no 502, KBR residency, SHIVAJYOTHI nagar, Chittoor, Andhra Pradesh, 517507

I am using hdfc credit card for last 3 years the card expired and my address also changed. I have sent the address change form they said signature mismatch and asked to send signature mismatch form then they said kyc documents not send then the requisite forms i have send again still they say signature mismatch. It's been happening for last 4 months i have points in my card they are expiring, i think hdfc purposefully delaying in issuing my card so that points will expire.
I accept there is a slight change in my signature, am same person but they are not accepting me as same person.

Jan 18, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that, we would require a duly filled & signed MID ( Most Important Document ) which is available at the below link seeking change in your address/contact details along with self-attested address proof to enable us to do the needful. http://bit.ly/34GqIUB The address for communication is HDFC Bank Cards Division No.8, Lattice Bridge Road Thiruvanmiyur Chennai – 600 04.

-Nadia
HDFC Bank Customer Assistance

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Address: H.no-288,sector-20,part-1,Huda,Sirsa, Sirsa, Haryana, 125055

I have applied hdfc fastag through online and made payment of 300. The reference number of the application is hfr805904. I have uploaded signed copy of the final document and rc and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 5 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu

I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and it states that the payment has failed. Hence we request you to apply for a fresh Fastag application. Do let us know if we can assist you with anything else.

-Manoj
HDFC Bank Customer Assistance

Dec 15, 2019

Updated by somasekhar lanka Dear Team,
How are saying payment rejected. Please see attached wallet ID and customer ID both created. And the wallet also recharged. I have registered for fast tag 2 times. Please check this immediately and refund my amount if it got rejected.

Dear Customer, your FASTag has been issued successfully. Your Customer Id is[protected] and Wallet Id is [protected]. HDFC Bank Limited

Your FasTag has been Successfully Recharged for Rs. 300 on 12/5/2019 2:32:58 AM. Our reference Number for the transaction is[protected]. Balance amount in the Account is Rs. 300.00 - HDFC Bank Ltd.

Dec 16, 2019

Updated by somasekhar lanka Dear Hdfc,
Will you please respond

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I have applied for hdfc fastag and the wallet i'd was created on november 28th. I have got email confirmation. They said they will send it to address but still i have not got them. I tried all the toll free number and email which is of no use. Because of this i am unable to travel anywhere for this holiday. Application reference number hfr541412i am really stuck with this. I called 1033 they said contact hdfc. But the number is always busy. I do not understand what has happened to my fastag. I am sure i made a wrong choice with this bank

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

We have dispatched your tag through Blue dart courier on December 09, 2019, vide AWB no. [protected]. We had attempted the delivery for the same, however, due to the reason "Consignee Out Of Station". Currently, the consignment is held with the courier company. Kindly co-ordinate with the courier on the number[protected] for delivery of the tag on preferred date and time.

Nadia
HDFC Bank Customer Assistance

Dec 17, 2019

Updated by Jayageetha08 The AWB bill you mentioned above is marked as protected I am unable to view them.Can you email it to me ? I was not notified about the tracking through email or sms. Infact there was no update after i registered for fastag. I have contacted the courier company they require AWB bill. The said it will be returned back to back in 7 days. I guess its already seven days. Currently I am out of station. I need to talk over phone regarding this. Can I have a valid reachable number.Or can you explain the next process .

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Address: Civil Lines Jail Road, Gurgaon, Haryana, 122001

I had my card on me when i got a few messages about some atm withdrawals happening somewhere else and it emptied my account to the last penny.
I got a call from bank to check my location and they blocked my card and asked me to download and fill a form but did not tell which form.
I have been trying to get in touch with the phone banking customer care for an hour now and still on hold. As it is a sunday so cant even visit a branch till tomorrow.

I have been a hdfc bank customer for years now and this is literally the first time i have had such horrible experience with them.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 110077

I applied for hdfc fastag online and made payment of inr.500. I have also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work most of the times and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards.

Jan 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and it states that the payment has failed. Hence we request you to apply for a fresh Fastag application. Do let us know if we can assist you with anything else.

-Manoj
HDFC Bank Customer Assistance

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Address: 530045

I have applied for the fastag on 1/12/2019 and received a message with application number hfr821685, but the tag haven’t got delivered even after receiving the wallet i’d and customer id on 6/12/19. And there is no update from the bank regarding the delivery. And no one responds on customer care. At least they have to give the customer the correct information while applying for the fastag

HDFC Bank customer support has been notified about the posted complaint.

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I have applied fatag through online on 11 dec 2019 and have a paid the amount also. I have not received any email regarding my application and also not able to reach the customer care it is always busy. My application reference number is hfr01041469.

Need some help in getting this resolved and dont know were to approach as i could not reach the hdfc customer care.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Tc 4/1251-1,KRA B-6 PR Lane,Kowdiar PO, Thiruvananthapuram, Kerala, 695003

I have purchased for 1097 from a clothing shop on december 2 2019 and merchant mistakenly debited an amount 1907 from my account, which he has immedietly done a void sale and provided me with void sale reciept also convinced me that the amount will get credited within a day. The amount is not credited yet. Its now 12 days past this incident i have connected with my banks customer care and got informed that the merchant's bank should initiate the refund and i have nothing to do from my side now. The void sale reciept is of hdfc banks. Please take an immediete action.

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: Agra, Uttar Pradesh, 282005

Dear team
I have received a hdfc bank fastag dt.6 dec 19
But hdfc bank fastag stiker is crupted it is not working on toll plaza. Fastag id is hfr481194 i am how to get a duplicate hdfc fastag. I am mark a many mails of support id but i have not receive a single reply for this. I am very frustrated. And i am again apply a second hdfc bank fastag and pay again rs.500 for fastag. My second id is hfr948732 but this time no mail for this. Please help me i refund the second money rs.500 and get the duplicate hdfc bank fastag.. Why i am pay the two time money for one hdfc bank fastag..

HDFC Bank customer support has been notified about the posted complaint.

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Address: 159, Mahiji Mathur Street,, Zadeshwar, Bharuch, Gujarat, 392011

I was applied for fastag online on 6th nov, but not delivered due to my address was incomplete. So i was couriered my all kyc documents with application on 26 nov to wadala, mumbai office as per talk with customer care executive, but still not delivered. Also customer service representative sounds lack of knowledge. Totally disappointed with service.

Jan 21, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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We would like to inform you that i am utilizing your bank’s credit card for last 3 years. Due to some my health problems actually i have operated a surgery that is why i couldn't payment on time from last 5 to 6 months. I were admit in hospital many time in this duration so please. I wrote a mail before for waive off and i called customer care i told everything. They told me we will waive off your all charges but they waived off only one charge only.
I kindly request you to waive off the late fee, financial charges, all other tax of last 5 months as a good will gesture to a loyal customer of yours.
Incase you are not making waiver off the above charges, then i will surrender the credit card which please note. I am not able to pay that ammount.

Please do the needful.

Thanks

Apr 17, 2020

Complaint marked as Resolved

I did not get satisfactory revert. so please do something needful

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that, payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Specific to your card account, we are not in receipt of complete payments towards the outstanding as per the statement due date and in view of the same, bank charges as applicable were levied to your credit card account. Hence, we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. You may refer to the below link for details of the same. http://bit.do/fmmry

-Zubin
HDFC Bank Customer Assistance

Mar 14, 2020

Updated by vidit1984 Dear sir,
i want to inform you that i had many called to customer care nobody give me satisfactory revert .They always told me that your card have been suspended we can't give you any information regarding your card .I have already told you all details in last mail why i could not payment on time. i did not refuse to pay to outstanding payment. In last mail i requested you that waived of my extra charges if possible please do needful .I want to pay all outstanding payment . I want to humbly request kindly remove my suspension on card so that i can pay all outstanding payment. i am using card last 3 years and 6 month.Due to health problems i could not payment. As much as possible please waive off my extra charges so that i could pay all outstaying payment .
Thanks and Warm Regards
Dharmendra SinghCard Number-[protected]
Please it is my humble request to you that remove my suspended card from my account .

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I paid 500 through website of hdfc bank for purchase of fastag but even after 8 days i didn't received fastag. My booking id is hfr958156.
I want to get refund my payment as it easily available on the spot and that also free of cost from other vendors.

Even their customer support number is not working. I tried a lot to contact them but of no use.
While ordering it was told that fastag and email containing user id and password will be sent in 7 days but nothing received yet.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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I applied for hdfc fastag online on 02/12/2019 with appilcation ref no. Hfr859683 and made payment of inr.500. I have also uploaded the necessary supporting documents of voter id and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms. And even my wallet was recharged for inr.300 (Reference number for the transaction is[protected]. But still i haven't received fast tag sticker.

I've also attached the sms details that received from the hdfc bank.

Tried communicating through toll free number so many times, but it is always busy.

+1 photos

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: New Delhi, Delhi, 110059

I applied for hdfc fastag online on 01/12/2019 and made payment of inr.500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms. And even my wallet was recharged for inr.300 (Reference number for the transaction is[protected]. But still i haven't received fast tag sticker.

Tried communicating through toll free number so many times, but it is always busy.

Jan 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 83 Anbu nagar 3rd Street, vilankurichi, saravanampatti, Coimbatore, Tamil Nadu, 641035

I received mail 10days before like

Your fastag has been issued successfully. Your customer id is[protected] and wallet id is [protected].

But i didn't receive my fast tag?

Any update on fastag. When i will receive my fast tag.

Very worst process in hdfc, i never expect like this..
Please return my money 500 with 14 percent interest for one month..

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

HDFC Bank Customer Care's response Dear Customer,

Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

-Bejoy
HDFC Bank Customer Assistance

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 15, 2019

Updated by bala5003 fastag.[protected]@insolutionsglobal.com
Email Id doesn't exist. Pls give correct email ID.. worst reply from your bank

Dec 15, 2019

Updated by bala5003 Will you copy paste below msg for fast tag issue??

Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

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B

bala5003

from Kotagiri, Tamil Nadu

Dec 15, 2019

Give me correct email ID to contact.
Is this email I'd to contact??
Pls return my money with interest of 14 percentage.

It's very annoying to contact you..
Very worst prices you are following

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Complaint :

Hi,
Fastag application number hfr987647
I have applied for fasttag through hdfc portal but there is no response and no where to reach. Customer care number doesn\’t work, emails are not responded to.
I made the payment of inr 500 on 9th december but still no update/ response.
The customer care number doesnt work. Please let me know next steps or refund my money.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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P

patelanil03812

from Gorakhpur, Uttar Pradesh

Dec 16, 2019

Hi,
Fastag application number hfr01056673
I have applied for fasttag through hdfc portal but there is no response and no where to reach. Customer care number doesn’t work, emails are not responded to.
I made the payment of inr 500 on 12 th december but still no update/ response.
The customer care number doesnt work. Please let me know next steps or refund my money. Mob. [protected]

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Address: Pune, Maharashtra, 411041

I have bought new car and was issued fastag thru the dealer and i have used the amount given by the dealer and when i wanted to recharge the fastag i tried to login fastag hdfc as given in its site and i tried with new registratn also forgot password and also other ways of help provided in hdfc. Nothing worked well. I reregistered by paying a fresh rs 500 and succeeded in payment confirmation from the bank. Now also welcome email not recieved nor i could know the balance in my account no sms received till now. Tried contacted hdfc fastag customercare but always phne busy. My question to the bank is how could hdfc registered the same car number again for issuing fastag and how govt is making mandatory to all vehicles who are not sure of passing through toll plazas. Its like prepaid to govt before passing through toll gates govt should initiate guidelines in a coherent manner

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Preethi
HDFC Bank Customer Assistance

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Preethi
HDFC Bank Customer Assistance

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Address: Flat no 302, dream homes 2, Sector 121 Vill Garhi Chaukhandi, NEAR noida international public sch, Gautam Buddh Nagar, Uttar Pradesh, 201301

I applied for hdfc fastag on 07 dec 19 with docs and rs 500 payment. Received sms intimating delivery of fastag within 1 week. Fastag application no. Is hfr944820. No means of communication. Customer toll free no is busy 24x7 seems receiver is kept aside. No means of knowing status also. Very disappointed with service of hdfc. Should have choose other provider

Jan 26, 2020

Complaint marked as Resolved

HDFC Securities customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

HDFC Securities Customer Care's response Dear Customer

Greetings from HDFC Securities Ltd !!!

As this query pertains to Bank, we request you to kindly connect with your relationship manager or your bank branch in this regard.

We shall also forwards this concern to them to address.

Regards
Customer Care
HDFC Securities Ltd

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Dec 16, 2019

Verified Support

Dear Customer,

Once you have applied, you will receive the Tag within 15 working days. You will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected]

-Nadia
HDFC Bank Customer Assistance

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K

Kamalakar Kashid

Mar 3, 2020

I am having 5 trading account as I want to start SIP in direct fund but online account is not allowing, please check

Kamalakar Kashid

Name : Trading Account

Kamalakar Maruti Kashid : 456657

Ganesh Maruti Kashid : 530482

Swati Kamalakar Kashid : 534315

Ranjana Kashid

Chitra kashid

HDFC Bank Complaints & Reviews

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