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HDFC Bank Complaints & Reviews

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Updated: Jun 7, 2026
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HDFC Bank reviews & complaints page 549

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Y
yashpal kachrola
from Amritsar, Punjab
Dec 14, 2019
Resolved
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I applied for fastag in hdfc 3 week ago.
I got wallet id and confirmation mail.
Still tag is not reached to registered address.
There is no tracking platform for application.
Toll free no is getting busy 24×7

Tomorrow it will be 15th of dec.
Who is responsible for extra toll???
Worst service ever from hdfc fastag.
There is no consumer mail platform for complain
Please help.
Jan 17, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 16, 2019
HDFC Bank Customer Care's response
Dear Customer,

Please note that your fast tag has been dispatched to your mailing address on 12 December 2019 vide Blue Dart courier bearing AWB No. [protected] and the same has been received by Ms. Bhagavatiben.

-Nadia
HDFC Bank Customer Assistance
Verified Support
Dec 16, 2019
HDFC Bank Customer Care's response
Dear Customer,

Please note that your fast tag has been dispatched to your mailing address on 12 December 2019 vide Blue Dart courier bearing AWB No. [protected] and the same has been received by Ms. Bhagavatiben.

-Nadia
HDFC Bank Customer Assistance
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    J
    jaipalthukran
    from Gurgaon, Haryana
    Dec 14, 2019
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    I have applied hdfc fastag through online and made payment of rs.500 on 29/11/2019. The reference number of the application is hfr759943since then there is no update.

    There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

    The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
    HDFC Bank customer support has been notified about the posted complaint.
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      M
      Misra Siddharth
      from Mumbai, Maharashtra
      Dec 14, 2019
      Resolved
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      Address: Deoria, Uttar Pradesh, 263153

      I have applied for the fasttag from hdfc bank fastag portal. I have applied online for fastag on website of hdfc website and paid rs. 500/- online on dt-30.11.19. But i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

      My fastag application reference number is hfr791167
      Jan 16, 2020
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 16, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. Your tag will be dispatched to your mailing address within 15 working days from the date of wallet creation. The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

      -Nadia
      HDFC Bank Customer Assistance
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        M
        M@llik
        from Bengaluru, Karnataka
        Dec 16, 2019
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        Address: 560103

        Ordered Fast Tag online with HDFC bank. I did not receive Fastag issued on 4/12/19. Cust id[protected]. Wallet id is[protected]. Already paid Rs 500 (200 for deposit+ 100 Threshold + balance 200) per the charges mentioned. But additional 300 was charged without giving the tag. Customer care number never works. I[censored]nable to provide, cancel my request and refund my amount. Call me on[protected] to clarify.
        HDFC Bank customer support has been notified about the posted complaint.
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          P
          Pahungary
          from Jaipur, Rajasthan
          Dec 14, 2019
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          Address: A-8, agrasen nagar, ajmer road, madanganj kishangarh, Ajmer, Rajasthan, 305801

          I've paid for a hdfc fastag on 30th nov, my wallet was created on 4th dec, (Wallet id[protected] but i've still not recieved my tag yet.
          The customer service is #, call hardly gets connected, and all i got was a 2 more day excuse. I dont have any way to contact the bank now.

          Whose going to pay the fines when i cross the toll-booth from tomorrow?
          HDFC Bank customer support has been notified about the posted complaint.
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            E
            eiffeldreams
            from Noida, Uttar Pradesh
            Dec 14, 2019
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            imperia banking issues and false commitments by relationship manager

            Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

            I am writing to express my complaint.

            Your team member hdfc relationship manager manish rana from noida sector-18 branch came to my office synopsys sector 64 office.

            I was already an hdfc salary account holder.

            He offered me infinia credit card if i transfer my relationship to imperia banking. I was having concerns as infinia is offered only for high salary brackets. So i confirmed the same with...
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            H
            Harshit2402
            from Noida, Uttar Pradesh
            Dec 14, 2019
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            Address: WZ-349 GALI NO-20 SHIV NAGAR JAIL, ROAD, New Delhi, Delhi, 110058

            Hi team,
            I would like to complain regarding the personal loan i have applied 18 months back. I have salary account with your bank since more than 3 years and when i applied for personal loan, your executive visited to the landlord (I am rented with my family) who was not available or he met with the wrong person who denied that they dont know me. The think is that we live on rent with family and the court agreement is registered between the landlord and my father. So, there might be any kind of confusion and no one called me regarding anything but they sent my application to the ric department. Now what should i do being a honest customer of hdfc more than 3 years. Shall i suggest other people not to open an account in this bank or shall i socialise the problem i am facing without any mistake of mine... Lastly i am requesting you again to begin with the re-verification process and put my application on a right track... So that i can use your services and fulfill my needs... You can contact me anytime. Thankyou
            HDFC Bank customer support has been notified about the posted complaint.
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              C
              chints2404
              from Mumbai, Maharashtra
              Dec 13, 2019
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              Address: 1G, 91/92, Kalpataru Aura, L. B. S. Road, Ghatkopar (West)., Mumbai City, Maharashtra, 400086

              Your customer care no. Is not working which is [protected]. Its always busy or nobody ever picks up the call. I have an hdfc fastag for vehicle no. Mh03 da 9944. Yesterday by mistake i recharged for vehicle no. Mh04 da 9944. Below is the detail of that transaction.
              Rs. 1000 debited from a/c *1496 to vpa netc. [protected]@hdfcbank (Upi ref no[protected]. Can you cancell this transaction and credit the amount back to my acount?

              Awaiting for your reply.

              Regards,

              Chintan mody
              HDFC Bank customer support has been notified about the posted complaint.
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                M
                Mayank18sharma
                from Kolkata, West Bengal
                Dec 13, 2019
                Resolved
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                Resolved

                Address: Kolkata, West Bengal, 700053

                Received a call from hdfc bank for credit card.
                After fulfill all procedures, 2 times tele - verification, and a person came to my house for verification of applicant.
                After these things, no response from their side,

                I online checked my card status.
                It's shows declined.
                I have submitted all documents.

                Application number - 19l[protected]e1

                Why they call if they can't deliver what they say.
                Jan 26, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 17, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                We wish to inform you that your application has been considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility)and operating/credit processes (which include a combination of verifications, credit bureau reports, and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank. Please be assured that our inability to approve the credit card application does not reflect in anyway on your credit standing or your financial stability.

                -Zubin
                HDFC Bank Customer Assistance
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                  P
                  Priya Makhija
                  from Raia, Goa
                  Dec 13, 2019
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                  Address: Mumbai City, Maharashtra, 40013

                  I payzapp account got locked and app is showing to contact customer care for pin reset however customer care team is not reachable on phone inspite of calling them so many times and being ok que for so long. Neither they are bothering to reply to emails. This kind of service is not expected from bank like hdfc.

                  Very poor service from such big brand.
                  HDFC Bank customer support has been notified about the posted complaint.
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                    A
                    ArunJohnny
                    from Coimbatore, Tamil Nadu
                    Dec 13, 2019
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                    Address: Coimbatore, Tamil Nadu

                    Amazon initiated refund of 448₹ but hdfc didn't credit even after 15 days. I am getting fed up of these kind of behaviour as i opened a new bank with hdfc and this happens .I am unable to get any message from HDFC bank

                    Reference no:#[protected]
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                      D
                      drkushank
                      from Udaipur, Rajasthan
                      Dec 16, 2019
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                      I have book my fastag on 29th November. It's been 15 days now. My application no. Is HFR774909. I have not received it yet. There is no track record and no reply on Helpline No. also.I am regular customer of hdfc bank. First time I felt why I bought this product from hdfc. I am already visit branch two time.
                      I am lost in this process what should I do.
                      HDFC Bank customer support has been notified about the posted complaint.
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                        R
                        Ravishankarathma
                        from Coimbatore, Tamil Nadu
                        Dec 13, 2019
                        Resolved
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                        Resolved

                        Address: Coimbatore, Tamil Nadu, 641041

                        I have applied for fastag through hdfc on 7 dec. I have paid the fees rs 500 from mt debit card. There is no mail confirmation, nor sms confirmation. I could not even down load the application.
                        My name is ravishankar, from coimbatore.

                        There is no way to check status of application either from fasttag or hdfc.
                        Waiting for something good to happen?
                        All i have is an sms from my bank which states rs 500 spent on pos/e com using debit card on 7/12/19 12.54 at hdfc bank ltd fastag mumbai.
                        Feb 1, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 14, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

                        -Anay
                        HDFC Bank Customer Assistance
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                          S
                          Shiwali Singh
                          from Mumbai, Maharashtra
                          Dec 13, 2019
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                          Address: Sector 27C, Chandigarh, Punjab, 160019

                          I have applied 2 hdfc fastag through online and made payment of 1000 inr (200 for security amount & 200 as the top up amount & 100 fee each). The reference number of the application is hfr876164. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

                          There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

                          I have been with hdfc for more than 10 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
                          The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
                          HDFC Bank customer support has been notified about the posted complaint.
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                            A
                            ashishsaxena85
                            from Mumbai, Maharashtra
                            Dec 13, 2019
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                            Address: Thane, Maharashtra, 421204

                            I had applied for fastag from hdfc on 30th nov 2019. Application no: hfr783344. Later i got sms from hdfc on 4 dec 2019 that my fastag has been issued successfully with customer id:[protected]. On 5th dec 2019 i again got message from hdfc that my fastag has been recharged with rs 300 transaction id:[protected]. However my fastag has not been delived to me until now. I tried calling helpline number [protected] many times but no one answering. My fastag is not delivered & there is no response from bank. Also there is no tracking information available if hdfc is sending fastag to my address.
                            HDFC Bank customer support has been notified about the posted complaint.
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                              M
                              mady2143
                              from Bengaluru, Karnataka
                              Dec 13, 2019
                              Resolved
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                              Resolved

                              Address: Mahadevapura, Bangalore, Karnataka, 560048

                              Hi hdfc fastag,

                              I have ordered the fastag. The customerid and walletid is created but sticker is not delivered even after 12 days.
                              I have received the mail regarding wallet but no mail with sticker or any pdf attachment. It was mentioned that i would receive the sticker within 7days after application submission.

                              Please look into the issue and let me know what's causing such delay.

                              Regards
                              Mahadev
                              Jan 20, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 13, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              After the submission of your application, you will receive your Tag within 15 working days.

                              -Anay
                              HDFC Bank Customer Assistance
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                                L
                                Lakshmi Abi
                                from Chennai, Tamil Nadu
                                Dec 13, 2019
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                                Address: Chennai, Tamil Nadu, 600113

                                This is in reference to the transaction made in my account under the header of depository charges; without any intimidation by the hdfc bank.

                                Kindly be informed that an amount of rs 885.00/- was deducted from my savings/salary account on 22nd jan 2018 under the name of depository charges dec-2017

                                Initially when we did not have demat account they forced us to create one without intimating us that they are going to charge annual fees and i received the call earlier from customer care i also speak him deny of this service. Now all of a sudden they have charged rs 885.00/-.. This is very bad and disappointing. And i have never used the demat account till now.. If i call the customer care they will not have answers. And they will not communicate that they are charging.
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  P
                                  Prashanth Venneti
                                  Dec 13, 2019
                                  Resolved
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                                  Resolved

                                  Address: Bangalore, Karnataka

                                  Sir when i m working in bang lore i opened an salary account in hdfc bank whitefield bang lore now i want to close my account coz i resigned my job 5 months ago my negative balance was 3600 now i m in hyderabad can u help me and my health is also not good, how can i close my account my account no:-[protected], can close that account in near by hdfc account
                                  Jan 19, 2020
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 17, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  To close your account held with HDFC Bank, please submit the account closure form (available on www.hdfcbank.com> Forms Center> Personal Banking) along-with Extended KYC annexure ( available on www.hdfcbank.com> Forms Center > Personal Banking > Extended KYC Annexure ) at any of our nearest Bank branches along with checkbook & Debit Card.

                                  Please visit the following link https://bit.ly/2S1C2qI for the address of our branches and ATMs

                                  -Nadia
                                  HDFC Bank Customer Assistance
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                                    பிரதீப் குமார் மகாமுனி
                                    from Gobichettipalayam, Tamil Nadu
                                    Dec 13, 2019
                                    Resolved
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                                    Address: 639002

                                    Hello sir / madam,

                                    I have forgot wallet id for my fastag. Because of this i am not able create fastag account for myself.

                                    I have forgot my rfid from hdfc and when i try to login, it is asking for wallet id and in hdfc portal it was mentioned that wallet id will be received from the welcome emailer. Unfortunately, i haven't received the welcome emailer as well.

                                    Please help,

                                    Thanks,
                                    Pradeep
                                    Jan 13, 2020
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 13, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                    -Anay
                                    HDFC Bank Customer Assistance
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                                      dharmesh sanandiya
                                      from Jamnagar, Gujarat
                                      Dec 13, 2019
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                                      Address: ROOMNO 7 PAKHARAM APPT.,OPP FATIMA CONVENT SCHOOL,GHOGHAROAD BHAVNAGAR GUJARAT INDIA, Bhavnagar, Gujarat, 364002
                                      Website: [email protected]

                                      Repected sir,

                                      i have hdfc credit card are closed and i try last 6(six) month
                                      try for hdfc credit card noc letter
                                      hdfc credit card last digit 2207
                                      please provide noc letter due to i submit in other bank

                                      from
                                      dharmeshkumar sanandiya
                                      mobileno=[protected]
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