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Updated: Dec 16, 2025
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A
Anuka Chatterjee
from Bengaluru, Karnataka
Dec 11, 2019
Resolved
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Resolved

Hi hdfc team, i have purchased fastag online on 30th nov and it has been mentioned that in 7 days it will deliver but so far no delivery of physical fastag, kindly update when will it be delivered. Reference number - hfr817635.
On 7th dec, got wallet login details but so far physical fastag is not received. Appreciate quick update and timely resolution
Dec 18, 2019
Complaint marked as Resolved 
Today received FASTAG.
HDFC Bank customer support has been notified about the posted complaint.
Dec 13, 2019
Updated by Anuka Chatterjee HDFC team please update.
Verified Support
Dec 13, 2019
HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Your tag will be dispatched to your mailing address within 15 working days from the date of wallet creation.The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

-Zubin
HDFC Bank Customer Assistance
Dec 13, 2019
Updated by Anuka Chatterjee HDFC Bank as you are not delivering Physical Fastag so I have raised concern in Consumer-court. Hopefully now you will share Fastag physical sticker delivery details.
Dec 13, 2019
Updated by Anuka Chatterjee Need the physical sticker urgently else will be taking legal option against poorest quality and denial of service from HDFC Bank.
View replies
Hello, the issue here too. Even I sent an email to HDFC Board of Directors, but no response yet. What we need to understand here is, it is new way of their business model, having ₹300 * no of cars in India = Total X into their bank as deposit. So they will use it for their rotation purpose. They’re cheating us through this system. I applied it on Nov 22nd. But not yet received it.
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HDFC bank, we need immediate resolution as you have collected the money but not providing physical tag in mentioned timelines and due to that we will be bound to pay fines. This behavior is not acceptable.
Reply
HDFC team, awaiting quick update for above mentioned issue.
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    A
    anjaneya bt
    from Bengaluru, Karnataka
    Dec 11, 2019
    Resolved
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    Resolved

    Address: Bangalore, Karnataka, 560095

    I have purchased fastag via hdfc bank on 27/nov/2019, i have got a message hdfc saying that "your fastag wallet has been created! The card will be dispatched in 4 working days on 30/nov/2019". Unfortunately, i have not received the fastag and customer service number "[protected]" always unreachable.

    My fastag details:
    Wallet id :[protected]

    Requesting you to help in resolving the same.
    Jan 13, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 12, 2019
    HDFC Bank Customer Care's response     Dear Customer,

    We regret the inconvenience caused. Your tag will be dispatched to your mailing address within 15 working days from the date of wallet creation. The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

    -Bejoy
    HDFC Bank Customer Assistance
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      N
      Neneth
      from Bengaluru, Karnataka
      Dec 11, 2019
      Resolved
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      Resolved

      Address: 560068

      Hi - have ordered 2 fastag on 10 nov believing hdfc but after raising complaint here had received for one of my car on 3-Dec, In spite of requesting on the same request till now no answer/reply has been posted. HFR352810 is my reference number. Again the contact contact number is never answered. Now with 15-Dec as the new deadline and how come the second car can be driven or crossed the TOLL. Weird to see such negligence can be sited by HDFC bank by forgetting to dispatch the second Fastag even after adding the second car to my WALLET. And ignoring query on top of my previous request is gain unprofessional.

      TagID has been already generated but yet to receive.

      Twice the amount to be charged on toll if not paid by fastag and i cannot do that for my second car, it is going to give us a bad experience from a bank.

      Thanks
      +1 photos
      Dec 23, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 16, 2019
      HDFC Bank Customer Care's response       Dear Customer,

      For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

      -Zubin
      HDFC Bank Customer Assistance
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        T
        Tejas Basavaraj Birajdar
        from Delhi, Delhi
        Dec 11, 2019
        Resolved
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        Resolved

        Address: Flat no. A1-1007, Swapnapurt, Handewadi, Pune, 411060

        I have ordered fastag online on 27th November 2019 by making the payment of 500 Rs. however, the payment has been debited but there is no currier tracking number received. Kindly update when I will get the Fastag.
        The Fastag is expected to deliver after 7 working days after the payment made however, I have not even received currier tracking number or any confirmation whether the fastag to be received to not.

        Kindly deliver my fastag ASAP as I have to travel frequently and it is now mandatory.
        Jan 17, 2020
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 13, 2019
        HDFC Bank Customer Care's response         Dear Customer,

        We have checked at our end and note that the payment towards your FasTag Application vide Application Number: HFR586179 was unsuccessful. Your FasTag Application is therefore not processed. For any assistance or clarification, please contact the 24X7 FasTag HelpDesk at[protected].

        -Nadia
        HDFC Bank Customer Assistance
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          D
          drumshop
          from Pallappatti, Tamil Nadu
          Dec 11, 2019
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          Dear Sir, I received mail from your side regarding the issue of FAST TAG with Customer Id is[protected] and Wallet Id is [protected] , but i didnt received the FAST TAG physically, I tried to condact you through phone, but failed to connect the customer care, Hence i request you to do need full to settle the issue,
          thanks and regards
          abhialsh a
          [protected]
          HDFC Bank customer support has been notified about the posted complaint.
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            C
            chundru jayaprasad
            from Hyderabad, Telangana
            Dec 11, 2019
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            Address: Building 1, Gachibowli, Hyderabad, Andhra Pradesh, 500072

            It has been a while since i requested for fastag everything is ready and set but they are not sending the fastag even the account and fastag are created. I didn't expect this from HDFC else would have taken the tag from somewhere else but i also had to buy another tag from other place too. And the customer care number [protected] worst that i have seen you keep on trying 24hrs only music comes and money will be deducted from balance they won't pick your call i have tried a week and they picked it finally but it is of no use when i ask for the tag they say it will be dispatched if i ask when not sure can you call us after 3 days and when you try to call after 3 days they will not pick your call.

            If HDFC Fastag is not able to provide service better to stop instead of wasting our time your branding.
            HDFC Bank customer support has been notified about the posted complaint.
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              J
              johnde1981
              from Bengaluru, Karnataka
              Dec 11, 2019
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              Address: Brookefield, 560037

              I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount, top up 200 & issuance fee 100 amount). The reference number of the application is HFR01038386. I have uploaded registration copy and made the payment. after that, i didn't receive any email or SMS from hdfc bank.
              i tried to call hdfc bank toll free 50 times. I am with HDFC bank with more than 8 years. Please help me to resolve this issue ASAP.
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 12, 2019
              HDFC Bank Customer Care's response               Dear Customer,

              Apologies for the inconvenience. Kindly write to fastag.[protected]@insolutionsglobal.com to share your registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number for us to check and assist you further. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

              -Anay
              HDFC Bank Customer Assistance
              Dec 13, 2019
              Updated by johnde1981               Hi Anay,
              thanks. What is meaning [protected] in email address ? should i need to replace with hdfcbank?
              View replies
              My application no is hfr822127 i did not receive the fastag
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                J
                Jahid89
                from Papanasam, Tamil Nadu
                Dec 11, 2019
                Resolved
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                Resolved

                Hello Team,

                Since paying the amount of Rs. 500, I haven't received any email that the application has been received. The service contact number is busy round the clock despite trying for repeated attempts. Not sure if this is a working number.

                Reference # - HFR974100

                When will I be able to get an update from the team?

                Request to have an update urgently.
                +1 photos
                Jan 19, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 12, 2019
                HDFC Bank Customer Care's response                 Dear Customer,

                After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

                -Anay
                HDFC Bank Customer Assistance
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                  K
                  KRISHNADAS C
                  from Bengaluru, Karnataka
                  Dec 11, 2019
                  Resolved
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                  Resolved

                  Address: Palakkad, Kerala, 678634

                  I have applied online for hdfc fastag i paid 500 rupees on the time of apply still i have not recieved the fastag no information regarding i demanding refund i dont need this type of fastag.i really disapoint with whole hdfc i am sure i am not interesting bring anybcustomers to this firm i am liking to withdarw my allnrrlationship with hdfc
                  Really really disapointed
                  Jan 27, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 12, 2019
                  HDFC Bank Customer Care's response                   Dear Customer,

                  Apologies for the inconvenience. Kindly write to fastag.[protected]@insolutionsglobal.com to share the Registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number for us to check and assist you further. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                  -Anay
                  HDFC Bank Customer Assistance
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                    B
                    BharathFastag
                    from Bengaluru, Karnataka
                    Dec 11, 2019
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                    Address: 560035

                    I applied for fastag from HDFC bank on 24th of November. Money got deducted from my account.
                    HDFC bank has sent the fastag customer ID and wallet ID. However they haven't sent the physical fastag so far.
                    Their fastag customer care number is unanswered. And the HDFC Bank customer care say they don't deal with fastag.
                    Being such a big enterprise, how can they let down their customers after taking the money. They have to give us a tracking number to track the status of the fastag.
                    HDFC Bank customer support has been notified about the posted complaint.
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                      S
                      surjeetsinght
                      from Mumbai, Maharashtra
                      Dec 11, 2019
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                      Address: 6755 st no 3 manjeet nagar, Ludhiana, Punjab, 141007

                      Applied for fast tag app ref no HFR900121 ON 4-12-19

                      Neither received any fast tag or any response from bank no status update no application received not any help from customer care

                      hdfc fast tag assured to provide fast tag with in 7 days but ist been seven days already and i don't even know that my application is registered rejected ot even processed yet
                      +1 photos
                      HDFC Bank customer support has been notified about the posted complaint.
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                        M
                        mridulavinod
                        from Uttiramerur, Tamil Nadu
                        Dec 11, 2019
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                        I had applied for a fast tag on 27 november, reference no: hfr649437. I got this sms from hdfc "dear customer, your fastag has been issued successfully. Your customer id is[protected] and wallet id is [protected]. Hdfc bank limited" on 30th november. I am yet to recieve the card.
                        I am repeatedly sending mails to hdfc complaint mail ids, am not getting any reply. I could not contact them on customer service number also.
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 12, 2019
                        HDFC Bank Customer Care's response                         Dear Customer,

                        Your application has been received at our end and you will receive the Tag in 5-7 working days. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] incase of any clarification in the interim.

                        -Nadia
                        HDFC Bank Customer Assistance
                        Dec 12, 2019
                        Updated by mridulavinod                         I have been trying to contact the customer care number given in your fastag pages. The mobile numbers are not available and the toll free number is always busy. Do you have a mail id
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                          B
                          Babu Amar
                          from Bengaluru, Karnataka
                          Dec 11, 2019
                          Resolved
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                          Resolved

                          Address: Bangalore, Karnataka, 56012

                          I have called bank several times and no proper response at all. My account balance shows as available balance in positive and account balance in negative. 9k is on hold. Without any reason. My bank account no. [protected].
                          I tried depositing several times and all the times money got deducted from the account without any reason.

                          Kindly resolve the same.
                          +1 photos
                          Jan 26, 2020
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 14, 2019
                          HDFC Bank Customer Care's response                           Dear Customer,

                          We note that there are no hold funds marked to your account. Request you to write to us at http://bit.ly/34gix01 for any assistance. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                          -Nadia
                          HDFC Bank Customer Assistance
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                            J
                            jainwise
                            from Noida, Uttar Pradesh
                            Dec 11, 2019
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                            Address: Ghaziabad, Uttar Pradesh, 201001

                            I have requested for Fastag on 25 Nov 2019, till date I didn't received.
                            The toll free number provided on page is always busy.
                            Can you please help to provide my Fastag ASAP.
                            Abhishek
                            +1 photos
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                              G
                              GAGANASHREE MOTORS CHETHAN CIRCLE
                              from Hyderabad, Telangana
                              Dec 11, 2019
                              Resolved
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                              Resolved

                              Address: NO 31 CHETHAN CIRCLE ANDHRAHALLI MAIN ROAD PEENYA 2ND STAGE BANGALORE, 560091

                              My wallet id is [protected]

                              My customer id is[protected]

                              My vehicle no : ka04mt0835

                              I received the mail on 6th dec 2019 mentioning that fastag is been issued successfully, but till now i have not received my fastag physically to my address.

                              My address is no 31 chethan circle andhrahalli main road, peenya 2nd stage, near sushruthi bnak, bangalore-560091

                              Kindly let me know how to track my fastag dispatch details.
                              Jan 12, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 11, 2019
                              HDFC Bank Customer Care's response                               Dear Customer,

                              Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.  

                              -Anay
                              HDFC Bank Customer Assistance  
                              View replies
                              If they’re able to reach the FASTag team, then what the purpose they are reaching you?

                              They’re not listening our issue. Big drama is happening behind FASTag at HDFC.
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                                S
                                [email protected]
                                from Kolkata, West Bengal
                                Dec 11, 2019
                                Resolved
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                                Resolved

                                Address: 3rd floor, sreekunj, 224 B T road, Baranagar, Kolkata - 700036, 700036
                                Website: hdfc

                                My case is also same as : i have applied for fast tag with application number hfr909246. I have made the payment 300 inr (200 for security amount & 100 as the top up amount) uploaded the required documents, following that i have uploaded the signed application form as well.

                                Since then i have been trying to contact hdfc for the application status on the toll free number : [protected] but no one picks up. I dont have their fastag email id also.
                                I'm not sure do i have to do anything else to get this application processed, what is the current status of the application. There are no updates regarding my application/money whatsoever. Let me know if my application is processed or not, at least i'll try another service provider.
                                Jan 8, 2020
                                Complaint marked as Resolved 
                                Fastag delivered
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 11, 2019
                                HDFC Bank Customer Care's response                                 Dear Customer,

                                After submission of your application, you will receive your Tag within 7 working days.

                                -Anay
                                HDFC Bank Customer Assistance
                                Dec 12, 2019
                                Updated by [email protected]                                 Yes I am aware about that. And, today 12th Dec is the end line of that 12 days limit. Still there is no communication and response. I am an existing HDFC client id 21476956 . Thought, taking Fastag from the vsame bank will be easier . Still completely in dark. No updates, mails, PDFs, . and phone calls ?????
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                                  S
                                  ShahDP
                                  from Pune, Maharashtra
                                  Dec 11, 2019
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                                  Address: Pune, Maharashtra, 411052

                                  Hello,

                                  I have applied for FastTag online thru HDFC bank portal. I have got the FastTag ID & Customer ID thru SMS a week ago, but Physical FastTag ticker is not received yet, it's been close to 2 week since I've applied for. While trying to contact the HDFC FastTag customer care[protected]For Pune) their no. is not reachable and it gives a Busy tone all the time. I'm trying to reach them from last 48 hrs at various times but it gives a busy tone. They should provide the options to track the status about FastTag request. As their customer care no. is not reachable at all. Kinldy help to get the FastTag sticker asap. As I've to travel outstation to outstation by car.

                                  Thanks
                                  Shah
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Dec 13, 2019
                                  Updated by ShahDP                                   My complaint is not resolved yet. As per your response, HDFC will contact in "several days", then there's no point in raising the concern. What about the Customer care no. is still not reachable any time ? No body listens at HDFC end. By when this will be fixed ? There should be some time frame to resolve the issue. Please help to resolve the issue.
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                                    A
                                    abankeraika
                                    from Mumbai, Maharashtra
                                    Dec 11, 2019
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra, 400101

                                    I had booked by FasTag via HDFC Bank on 26th November 2019. I got SMS intimation on 29th November that Fastag has been issued and recharged successfully. On 30th November 2019, i Got a SMS saying "Your Fastag Wallet has been created . Card will be dispatched in 4 working days". I am still awaiting for the Fastag to be received. Today is 11th December 2019. Just 4 days away from the deadline. My FasTag application reference number HFR588654. Helpline numbers not working at all. No email id given for support. Pathetic treatment to loyal customers.
                                    Dec 12, 2019
                                    Complaint marked as Resolved 
                                    I received the FasTag by post today on 12/12/2019.
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Dec 12, 2019
                                    Updated by abankeraika                                     I have received the FasTag by post today.
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                                      M
                                      Mayank@2793
                                      from Delhi, Delhi
                                      Dec 11, 2019
                                      Resolved
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                                      Resolved

                                      Address: New Delhi, Delhi, 110053

                                      Dear team,

                                      This is inform you that I am account holder in ICICI bank nd my account no.[protected]. Request to you kindly help me to refund bank amount in my account 07/11/2019 I make payment to 34500 rs another card no. Which was wrong two digit was by mistake wrong enter.request to you kindly help me to the problm ... reference no - [protected]...

                                      Card details ..
                                      Correct card no - [protected]
                                      Wrong card no - [protected]...

                                      Thanks & regards

                                      Mayank Jain
                                      [protected]
                                      [protected]@gmail.com..
                                      Dec 11, 2019
                                      Complaint marked as Resolved 
                                      Actully I have done wrong credit card payment make by mistake . Please help me what I do
                                      HDFC Bank customer support has been notified about the posted complaint.
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                                        C
                                        Chainaram121
                                        from Delhi, Delhi
                                        Dec 11, 2019
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                                        Address: VILL-DEEPPURA CHARNAN, POST-ANOKHU,, Sikar, Rajasthan, 332002

                                        Respected sir,
                                        I applied online for fastag on 11/11/2019 but to date i have not received my fastag. I have also deposited 500 rupees for this. Therefore, i request you to either give me complete information about it or return 500 rupees in it.
                                        My application reference no. Is hfr355853.
                                        My mobile no. Is [protected].
                                        My full address is
                                        S/o ranjeet ram vill deeppura charnan post anokhu teh dhod dist. Sikar (Rajasthan)
                                        Pin no. 332002
                                        Plz help me.
                                        Thanking you.
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 13, 2019
                                        HDFC Bank Customer Care's response                                         Dear Customer,

                                        We would like to state that the Fastag is issued and sent to your mailing address through Blue Dart Courier and is undelivered due to reason 'Address Incomplete/Incorrect'. Kindly contact Fastag Helpline at[protected] for further assistance on the same.

                                        -Nadia
                                        HDFC Bank Customer Assistance
                                        Dec 13, 2019
                                        Updated by Chainaram121                                         Sir
                                        My address is correct and complete for courier service.
                                        Your fastag helpline service is very bad.
                                        I have tried 100 times but not been able to contact even once.
                                        So, please return my 500 rupees.
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