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Updated: Jun 7, 2026

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Address: Chennai, Tamil Nadu, 600116

I have applied for fasttag on 1st dec 2019 and i have received my wallet id [protected] on 6th dec 2019 but i haven't received the fasttag.
Kindly let me know the fasttag status.

When will i get my fasttag, courier details etc.

I have tried reaching the customer care number but always engaged. One of the worst customer care number ever. Whenever i dial customer care number ([protected]) it is engaged / currently busy. I am not sure how hdfc going to support the customers on fasttag when customer care was always engaged.

Hoping for the best solution!

Jan 10, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

HDFC Bank Customer Care's response Dear Customer,

Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

-Bejoy
HDFC Bank Customer Assistance

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Address: Kozhikode, Kerala, 673632

I've submitted the fast tag application on 02-dec-2019. Fast tag user credentials are received. But tag not received. I can't connect to customer care via your toll-free number as it is always busy.
My customer id is[protected].

HDFC Bank customer support has been notified about the posted complaint.

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Address: Chikkamagaluru, Karnataka, 577132

I have received my walled id but not received the tag. Its been more than 20 days. The fast tag deadline is also approaching. I have attached my application details. My application no. Hfr373702
My wallet id [protected] and customer id[protected]

Jan 13, 2020

Complaint marked as Resolved

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & is under process you will be receiving the Tag within 15 working days for wallet ID creation

The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call customer care @[protected]

-Anay
HDFC Bank Customer Assistance

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & is under process tag will get despatched within 15 days from date of Wallet ID creation The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call customer care at[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: 400101

Hello,

I got customer id and wallet id for my fastag but did not receive physical copy.

I have already open complain no [protected] with them but still did not have any update.

They have mentioned that i did not mentioned hfr? No one is giving explanation for this.

Also on 28th nov i got sms that fastag will get deliver in 3-4 working days but still did not receive it.

Thanks,
Tejas

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly write to us at http://bit.ly/2leGTHn mentioning the application number, vehicle number, date of application and registered contact details to enable us to check. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Nadia
HDFC Bank Customer Assistance

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Address: Bangalore, Karnataka, 560001

Hi,

I wanted to know the status of my fast tag application - hfr798628. I have applied for same using hdfc fasttag portal on 30-nov-19. The amount rs 500 has been deducted via net banking from my hdfc but i have not received the soft copy of my application form. And the documents were not uploaded.

The tollfree customer care number provided is just useless. Please revert as soon as possible.

Application number : hfr798628
Registered mobile number: [protected]
Registered email - [protected]. [protected]@gmail.com
Vehicle registration no (Rc): ka03my9252

HDFC Bank customer support has been notified about the posted complaint.

Dec 10, 2019

Updated by accounts m Hi,

I wanted to know the status of my fast tag application - hfr798626. I have applied for same using hdfc fasttag portal on 30-nov-19. The amount rs 500 has been deducted via net banking from my hdfc but i have not received the soft copy of my application form. And the documents were not uploaded.

The tollfree customer care number provided is just useless. Please revert as soon as possible.

Application number : hfr798626
Registered mobile number: [protected]
Registered email - [protected]. [protected]@gmail.com
Vehicle registration no (Rc): ka03my9252

Dec 14, 2019

Updated by accounts m Hi,

I wanted to know the status of my fast tag application - hfr798626. I have applied for same using hdfc fasttag portal on 30-nov-19. The amount rs 500 has been deducted via net banking from my hdfc but i have not received the soft copy of my application form. And the documents were not uploaded.

The tollfree customer care number provided is just useless. Please revert as soon as possible.

Application number : hfr798626
Registered mobile number: [protected]
Registered email - [protected]. [protected]@gmail.com
Vehicle registration no (Rc): ka03my9252

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Address: New Delhi, New Delhi, Delhi, 110023

Dear sir,

This is to inform you that my registered phone number is [protected].

I am using hdfc credit card since 2013. Limit of my credit card is 65, 000/-.

From last 2-3 years i am paying 4-5 thousand per month as told by your executive with phone number [protected].

Many times i have transferred money in his account which he paid for my credit card.

After paying so much money now your employee with phone number [protected] is calling me to pay 65 thousand in one go. His name on true caller is "farzi vakeel sahb". He uses pathetic language with the customers.

He is calling my family and using abusive language with them.

I feel cheated after paying so much money.

I am going to consumer forum now.

Regards,
Tarun panthari
[protected]/[protected]

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 10, 2019

Updated by Tarun1210 Also Your employee with phone number [protected] is telling me that you are giving lollypop of 4000 rupees every month to bank from 2 years . See such language is being used with customers. Pls ask your employee if 4000 is a small amount ? Can he pay 4000 rupees per month for 2-3 years if this ampint is "lollypop"? i have already recorded the conversation and given to local police station.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your concern with us. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Nadia
HDFC Bank Customer Assistance

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Address: Thrissur, Kerala, 680002

I have received a mail from hdfc stating that fastag has been issued on 26 november 2019. However, fastag not delivered yet (12 december 2019)
Customer id is[protected] and wallet id is [protected]
Unable to reach customer care through toll free number. Line is always busy.
Please let me know by when i can expect to receive it....

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Address: Y Block, Anna Nagar, Chennai, Tamil Nadu, 600040

I have applied for fastag through online under application no. Hfr886034 and confirmed that successful payment transaction of rs.500 on 4th december 2019. Hdfc bank's indicated that representative will call me & provided toll free number. Neither i receive call from representative nor i able to reach toll free number. Toll free number always indicate that number is busy.

Request to issue fastag immediately or refund the amount.

Jan 24, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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My ref hfr430847. I applied for fastag on 21.11.2019. I have paid Rs 500. But till now I have not received fastag. Tried to contact on toll free number. But always busy or no one lifted. I never expected this type of service from HDFC.
Please provide my vehicle fastag immediately or otherwise cancel the fastag issued. Refund the Rs500

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Hi hdfc team,

I applied for fastag through hdfc bank. Application no hfr462398
Amount got debited on 22nd nov 2019 till today i have not received the fastag.
Cant even get through the customer service number

Are you guys taking customers for a ride?? Debiting the money and no response and you cant reach the customer support also
This is a serious lapse on you side for such a reputed bank.

Can i get a resolution on this??

Regards
Bennett

Jan 10, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been dispatched & you will receive the Tag in 5-10 working days. The dispatch details of the tag will be shared with you via SMS.

-Preethi
HDFC Bank Customer Assistance

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Address: Nashik, Nashik, Maharashtra, 422009

Hello support,

By mistake i have transferred cash to one of the account 2500/- from my hdfc account,
So, can you please cancel and retrieve to my account asap.

Reference transaction number : p1912081742529273521724 on 08 dec 2019 05:42 pm.

We request you to please help us, in getting back our amount.

Further details can be shared upon your request.

Awaiting your reply at the earliest.

Thanking you,

Your's sincerely
Tejal balak

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We note that the disputed transaction has been reversed to your account on December 10, 2019. Please login to your account to verify the same.

-Nadia
HDFC Bank Customer Assistance

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Address: Kolkata, Kolkata, West Bengal, 700065

Dear Customer Mandate reference no: HDFC[protected] issued to Max Bupa Health Insurance Co Ltd with value Rs. 44500.00 and frequency ADHO is received today for processing. In case of any issue please get in touch with your branch.

I am not aware of any such mandate. Please resolve ASAP.

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Address: Mumbai City, Maharashtra, 390018

I have applied for the HDFC Bank fastag services on 22nd Of November and paid for the same on the very same day. It was mentioned that I would be getting a pdf on my email and a message on my registered mobile number but none of them was provided by the bank. Additionally when I contacted customer care after 15 days and luckily my call got connected after 20 tries, the answer I received was that the tag ID is still not generated and I have to wait till 7 days to get it generated and I will receive a message soon on my number. I still haven't got my tag ID or anything else from the bank and now the customer care number is not picking up my call. The deadline is coming near and I still haven't received any information. What if toll plazas charges me fees for not having a tag even if I have applied for one and not received it.

My reference number is HFR 469719.
My vehicle No. is GJ06 FK 7130.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj
HDFC Bank Customer Assistance

Dec 10, 2019

Updated by zeelpatel43 I have already emailed twice but there is no response from your side and no one is attending the calls. Customer care service is pathetic and you just harassing the customers.

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Dear hdfc bank, i have submitted fastag application on 20-nov-19 but till date i have not received my fastag while wallet id is already created on 24-nov-19. I am struggling to get in contact with you through your toll free number but it is always busy. Kindly share the status of my fastag. Below are details for your reference.
Cust id[protected]

Jan 12, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: H. No. 328, Gali no. 2 Sawan puri, Jagadhri, Yamuna Nagar, Haryana, 135001

I have applied a fastag in hdfc bank on 25th noember 2019 & payment was already got deducted against my vehicle hr02w3276 application reference number is hfr541501. Further i have received a message on 30th nov 2019 that your wallet id is created & card will be dispatched with in next 4 working days but still today on 10th nov 2019. I will not get any card. Kindly intervene the matter & resolved the issue. Without card this wallet id is not of my use.

Jan 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: 560035

I applied for a fastag card through hdfc and also paid the amount of rs 500 successfully.
However i did not receive any confirmation through email and am unable to track my application status.

I applied using my hdfc savings account details itself.

The customer care number mentioned in the site is pretty useless as it is always busy.

Please help.

Jan 28, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 7 working days. -Anay

-Anay
HDFC Bank Customer Assistance

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Address: 560062

I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hfr973664. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 11 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 7 working days. -Anay

-Anay
HDFC Bank Customer Assistance

Dec 13, 2019

Updated by Pankaj Chugh Bangalore As I have yet not received the Fastag application confirmation email on my registered email id ([protected]@rediffmail.com) that indicate the process is broken and my application is lost in HDFC system/application due to some bug.
I also got HR[protected] value on HDFC Fastag web page apart from application reference number HFR973664.
What is HR[protected] value ?
Thanks
Pankaj
[protected]
[protected]

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Address: Gatesh Society, Nr. Over Bridge, Brakes Road, Anand, Gujarat, 388001

I have applied for fastag in hdfc bank on 28th nov'19. My money also got deducted. Only i got is wallet id. There is no fastag i received. What should i do now? If i won't receive the fastag on time and tell plaza ll charge me then who ll be the responsible for such penalties? Here is my wallet id:[protected].
Please send me my fastag as soon as possible. This is ridiculous that no one called and nothing happened just what you guys did is deducted money only.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Dhapla~Kaladhungi, Nainital, Uttarakhand, 263140

Hello hdfc,
I purchased fastag from your website on 14th november.
Application reference number is hfr369807.
You mentioned that i will get it within a week. But as you can see that it has been more than 3 weeks now and yet no signs of the fastag.
You mentioned your representative will contact me. Nobody did.
Your contact helpline number is dysfunctional.
There is no email address for communication.

What do you suggest i should do in this case?
Any help will be highly appreciated.

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

We have dispatched your tag through speed post on December 06, 2019, vide ref ID RM[protected]IN. You will receive delivery of the same in 7-10 working days.

-Zubin
HDFC Bank Customer Assistance

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I am an Employee of TCS bhubaneswar. Using HDFC Food plus card since last 3 years. I had lost my food card. I got a new one. Updated the new card details in our official portal. Still Not receiving any balance credit message in my new food card. I want the amount to be transferred to new food card.

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