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HDFC Bank Complaints & Reviews

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Updated: Oct 4, 2026
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P
Pawan Sureka
from Kishanganj, West Bengal
Dec 14, 2019
Resolved
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Address: pawan kumar sureka, marwari school road, darbhanga, Darbhanga, Bihar, 846004

I have applied for fastag on 4/12/19, at that time i paid 500 rs through net banking.. Amount was deducted from my bank account and i didn't receive any fastag by post or any other service. Registration number of my vehicle is bro6m1870 and br01ca3275 and mobile number is [protected].
Pls give me appropriate confirmation about my application.
I have tried to contact chita sindhe, but she could not pick my phone.
I also applied for our two another commercial vehicles. But nothing has been done.
Vachel no. Type of vachel application no.

Br06m1870 personal hfr795793 y

Br01ca3275 personal hfr808629 y

Br07g2072 commercial hfc796979

Br07g4360 commercial hfc799174

Now a days fastag is available on every corner of the street.
If this can cancel please do it and inform us
Pawan kumar sureka
Darbhanga, bihar mob no [protected]
Jan 17, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 16, 2019
HDFC Bank Customer Care's response
Dear Customer,

We regret any inconvenience you may have faced. Once you have submitted an application online, you will receive the Tag within 15 working days
The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.
For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

-Zubin
HDFC Bank Customer Assistance
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    K
    KRP_Blr
    from Bengaluru, Karnataka
    Dec 14, 2019
    Resolved
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    Resolved

    Address: 560070
    Website: fastag.hdfcbank.com/RetailRoadUserLogin/Index

    I applied for 2 fastag from hdfc bank website, one for my use and another for my father's car. Both have received mail that fastag has been issued successfully with the wallet id on 5th dec.

    Till date we have not received the fastag sticker and there has been no communication. I tried to reach out on the toll free for days now. It is always busy. Tried to log on to hdfc fastag website, the website does not load properly and most of links do not work.

    I feel cheated after paying inr500 each for two fastags.
    My husband got fastag and sticker within 1 week when booked from icici bank. So much for me having trust on hdfc bank.
    Jan 17, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 14, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

    -Manoj
    HDFC Bank Customer Assistance
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      V
      Veeraska
      from Kumbakonam, Tamil Nadu
      Dec 14, 2019
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      Address: 632007

      I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hfr01092956. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

      There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

      Please update on the status
      HDFC Bank customer support has been notified about the posted complaint.
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        M
        Manohar An
        from Bengaluru, Karnataka
        Dec 14, 2019
        Resolved
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        Resolved

        Address: New Delhi, Delhi, 560078

        Fraud by rohit malhotra and rahul sharma
        I have been cheated by the hdfc ergo personal for the policy claim bonus. But they asked to pay for the other health insurance like bharti axa life insurance, reliance nippon and manipal cigna ttk.
        I have received call from hdfc ergo transaction team and they saying to pay 42400 towards final claim settlement towards hdfc ergo claim settlement.
        They took away nearly 93000 from me and still saying that amount will come, but this gone for more than 4 months.

        I need senior level manger to escalate.
        Rohit malhotra-[protected]/[protected]
        Rahul sharma-[protected]
        Jan 14, 2020
        Complaint marked as Resolved 
        HDFC ERGO General Insurance customer support has been notified about the posted complaint.
        Verified Support
        Dec 14, 2019
        HDFC ERGO General Insurance Customer Care's response
        Kindly contact us at[protected]/[protected] or write to us at [protected]@hdfcergo.com for assistance.
        Please cancel my policy number I don't know who is open policy please return my money as soon as possible I have already taken health. Policy
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          V
          Vinod9007
          from Shimla, Himachal Pradesh
          Dec 14, 2019
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          Address: PO Narain, Rampur, Uttar Pradesh, 172022

          Dear sir/madam,
          Yesterday i'd applied for fastag for my car hp06c9007 through online mode with application no. Hfr01063918 which was successful and message received. Also payment was confirmed. But i am not be able to check the status nor any email received as mentioned per sms.
          Kindly do needful on the matter.
          Thanks,
          Vinod kumar mahajan
          E-mail: [protected]@gmail.com
          Mob.:[protected]
          HDFC Bank customer support has been notified about the posted complaint.
          Dec 14, 2019
          Updated by Vinod9007
          Address as per ID proof

          Dec 14, 2019
          Updated by Vinod9007
          fyi
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            R
            Ronald Stanislaus Cornelio
            from Chandigarh, Chandigarh
            Dec 14, 2019
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            Address: Mumbai City, Maharashtra, 400092

            I have applied for fastag online through hdfc site on 09/12/2019 at 10.35 hrs, reference no hfr966723. Payment has been deducted from my sbi ac for rs. 500/- as i don't have an hdfc ac
            I got a message on my registered mobile stating that my application was successful and that i would receive a pdf on my registered email id and fastag in 7 working days.

            So far i have not received any pdf in my registered mail id nor the fastag.

            Kindly update the status.

            Ronald cornelio
            HDFC Bank customer support has been notified about the posted complaint.
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              M
              Manzoor Bubere
              from Mumbai, Maharashtra
              Dec 14, 2019
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              Address: House No 121 Village Salokh Tarfe Varedi, Post Kalamb Taluka Karjat, 410101

              Hi,
              I had applied for hdfc fastag on 29 november 2019 for which my fastag was issued on 4 december 2019.
              But i haven't received my fastag sticker yet i tried to contact fastag helpline number but no response it always shows busy and when your call is connected you just hear music no response from other side at all.
              Even after trying to login to my account there is no option to edit profile or to make complaint online.
              They have only recharge option.
              And customer helpline number.
              HDFC Bank customer support has been notified about the posted complaint.
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                K
                keerthan arun
                from Chennai, Tamil Nadu
                Dec 14, 2019
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                Address: Tiruchirappalli, Tamil Nadu, 620102

                I have opted for fast tag online with customer care and have not received the tag yet. Its been more than 10 days now. I have not received any email or call from customer care executive as mentioned in the payment confirmation page in their portal. All i have is my reference number hfr940633 and completely left hopeles. Hdfc bank has become like government office that they are running away from customers by disconnecting their customer care number. I need my money back so that i can apply it directly in any toll plazas. This feature from hdfc is useless and does not provide any convenience to customers.
                Dec 14, 2019
                Complaint marked as Resolved 
                Fake closure of my complaint.without even resolving they marked it resolved the moment i submitted my complaint. I think they do this for all complaints which they could not resolved.
                HDFC Bank customer support has been notified about the posted complaint.
                Dec 14, 2019
                Updated by keerthan arun
                how Dare you marking my complain as resolved. Is this forum stable. What kind of fascist behavior is this. What did you do to mark my complaint as resolved. I think this forum is bugged.
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                  K
                  Krishnachv
                  from Munnar, Kerala
                  Dec 14, 2019
                  Resolved
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                  Address: EDUPALLI, 522268

                  I ch venkata krishna, credit card holder, i delayed my payment through some financial issues. Some of the collection team from chennai using abused language with my wife and mother and harressing them. My contact no is [protected].
                  His name was mr. Ambu and he used to harrase ladies with freqent phone calls daily above 100 calls to their personal numbers. Please give justice to me.
                  Jan 19, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 19, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We have reviewed your comments expressed and request you to contact our debt management executives at[protected]/49187504 for any queries in this regard.

                  -Zubin
                  HDFC Bank Customer Assistance
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                    2
                    2097vinod
                    from Baddi, Himachal Pradesh
                    Dec 14, 2019
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                    Address: Jupiter international LTD village Katha p.o baddi teh.baddi distt solan, Solan, Himachal Pradesh, 173205

                    Hdfc bank's fast tag that i applied on 22nov was processed on 28 nov of the same year 2019. But to this day i have not received the fast tag. The toll-free number does not work most of the time and the help email id does not exist. Once when i was able to connect the agent said the fast tag was still under process. Processing should not take a month at this age.

                    Application reference no: hfr 539531
                    Customer id is[protected]
                    HDFC Bank customer support has been notified about the posted complaint.
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                      H
                      harshal dekate
                      from Mumbai, Maharashtra
                      Dec 14, 2019
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                      I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr962666. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

                      There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

                      I have been with hdfc for 8 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
                      The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
                      HDFC Bank customer support has been notified about the posted complaint.
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                        R
                        RajeshKorada30
                        from Bengaluru, Karnataka
                        Dec 14, 2019
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                        Address: 560076

                        I have applied for hdfc fastag via application number 860735 and was informed that customer id is[protected] after about 3 days. After that there is no update from them whatsoever.

                        It is more than 9 days and have to travel in the next 3 days and the fastag is not yet delivered.

                        Their customer care number for fastag is never available for calls and always busy. I have been trying for the past 3 days, but not connected.

                        Please let me know if i will ever get the tag or will you refund all my toll expenses that i will pay???

                        Rajesh korada
                        HDFC Bank customer support has been notified about the posted complaint.
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                          S
                          shrikantjadkar
                          from Mumbai, Maharashtra
                          Dec 14, 2019
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                          Address: Pune, Maharashtra, 412105

                          Dear sir / mam,
                          I have purchased fastag from hdfc fastag website on 30/11/19
                          I have got a confirmation email from hdfc regarding successful issuance of my fastag id
                          Till date i have not received the fastag on my delivery address
                          Hdfc helpline numbers are always busy
                          There is no mean to check delivery status online
                          Please help me in this case
                          Fastag application reference number - hfr794010
                          Thanks,
                          Shrikant jadkar
                          +91 [protected]
                          [protected]@gmail.com
                          HDFC Bank customer support has been notified about the posted complaint.
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                            G
                            goel industries
                            from Pundri, Haryana
                            Dec 14, 2019
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                            Address: Kaithal, Haryana, 136027

                            I applied fastag from hdfc fastag portal on[protected] but fastag not received till today. My fastag custmor id :[protected] and wallit id is: [protected]. Please refund my money in my bank account as early as possible
                            kamal kumar
                            [protected]
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                              G
                              goyalakca
                              from Gurgaon, Haryana
                              Dec 14, 2019
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                              Address: HDFC Bank Ltd, HO situated at Mumbai, Jaipur, Rajasthan, 302020

                              My fastag wallet created on 30.11.2019. Msg also received for
                              Dispatch within working days. Despite passing of more than 14
                              Days of such message, i have not received my fastag card. My
                              Card id no. Is 19...1915. They don't respond for mail sent to them.
                              Their toll free number[protected] coming engaged whole the day. No other means of communication, what to do for getting my fastag
                              HDFC Bank customer support has been notified about the posted complaint.
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                                H
                                Hilish
                                from Bengaluru, Karnataka
                                Dec 14, 2019
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                                Address: 755019

                                I have applied hdfc fastag through online on 8 december 2015 and made payment of 500 inr (Incliding security and top up). The reference number of the application is hfr961534. Since then there is no update.

                                The customer care number given is busy or not being attended. There is no way to contact hdfc fastag guys.

                                I am already having saving bank account with hdfc bank.
                                Please update on the status.
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  U
                                  Umesh Danode
                                  from Nagpur, Maharashtra
                                  Dec 14, 2019
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                                  Address: Naik Road Mahal, Nagpur, Maharashtra, 440032

                                  Hello there,
                                  I have book hdfc fastag on 7 dec 2019. After booking i got the sms "update: fastag application hfr936495 was successful. You will receive a pdf on registered email id and fastag in 7 working days. For details, call [protected]".
                                  I didn't received any pdf on my eamil id and no other response from hdfc. I wait for 7 days but no resopnse on email and phone. I tried to call customer care number on [protected] but number is always busy and not forward to any support. So i want the status of fastag my reference application number hfr936495. My vehicle no is mh49-275
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    rathinme
                                    from Mumbai, Maharashtra
                                    Dec 14, 2019
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                                    Address: A-306 SARGAM CO OP HSG SOC~CHHARWADA ROAD~VAPI 396191, Valsad, Gujarat, 396191

                                    I mr. Rathindra nath karmakar have an sb account at hdfc bank, vapi, gujarat branch. A/c. No. Is - [protected]. It is a salary account. I have issued 2 cheques of rs. 20000 & rs. 16000 to one of my client at kolkata. My cheques are all india cheque. My client has withdrawn cash amount from netaji nagar branch of hdfc bank at kolkata. Bank has charged rs. 177 including gst and debit it from my account. It has never happened earlier. Earlier i have issued up to rs. 1 lakh cheque of andhra bank. They have not charged me a single paisa. Hdfc bank has debited this amount from my account illegally. I want to stop this illegal procedure and reversal of the amount debited from my account.
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 17, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

                                    -Nadia

                                    HDFC Bank Customer Assistance  
                                    Dec 20, 2019
                                    Updated by rathinme
                                    Problem resolved by HDFC Bank. They have reversed the deducted amount to my account.as a service gesture.
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                                      S
                                      Sovik Sarkar
                                      from Kolkata, West Bengal
                                      Dec 14, 2019
                                      Resolved
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                                      Resolved

                                      Address: Madhyamgram, 700129

                                      Hi team,

                                      I regret to write this email over some pathetic service provided by hdfc fastag team for past few weeks.

                                      First of all, the toll free number[protected] never gets attended by anybody or left in "busy" status. This is the only communication stated and not available forever.

                                      Secondly, i applied for fastag from hdfc on 30th november, well earlier to the deadline due to my everyday travelling on the toll based roads. A week after i got my customer id and wallet id through an sms saying that the fastag has been issued successfully. But thereafter no communication at all.
                                      I was supposed to get the fastag physical copy within 5-7 days from my application as per the "norms" says. Now it has been 15 days i got nothing at all.

                                      I am furnishing below my details:

                                      Fastag application id: hfr795219
                                      Fastag customer id:[protected]
                                      Wallet id: [protected]

                                      For your information, i have a relation with hdfc bank for almost a decade now and i maintain my classic salary account as well. This is not a service i was supposed to receive as a valued customer.
                                      Kindly escalate the matter as i am in urgent need of the fastag, facing daily harassment due to this.

                                      I will be happy to share any additional information if needed, just i need this to be resolved asap.

                                      Regards,
                                      Sovik sarkar
                                      Dec 21, 2019
                                      Complaint marked as Resolved 
                                      Got fastag after 18 days, which was supposed to be received within 7 days. Expecting better service in future.
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Finally I got my fastag yesterday after 18 days. Expecting better service from HDFC in future though. The matter can be closed now. Thank you consumer forum team for the kind assistance.
                                      I have applied for Fastag to HDFC Bank vide Application Ref No, HFR02088477 today[protected]. After verification, confirmation, and payment of fees of Rs. 500 (by credit Card) the Thank you screen came up giving Application Ref No. and saying that my Fastag Application PDF has been sent to my registered email id. But no such mail arrived even hours after the transaction was complete. I have checked the Spam and Junk folder to make sure that it has not landed there. The toll-free number given for queries went on playing music and there was none to attend. Really such a casual approach was not expected.
                                      Would the HDFC authorities look into this and ensure that the copy of the application I had submitted is transmitted to my mail id without any further delay.
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                                        Helix Form Tech
                                        from Ahmedabad, Gujarat
                                        Dec 14, 2019
                                        Resolved
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                                        Resolved

                                        Address: Rajkot, Gujarat, 360002

                                        As a trsuted bank, i had registered for the fastag before 30th november from hdfc bank. I have paid and verified my fastag account through otp. I have already received my customer id and wallet id. I have not received any fastag sticker on my registered address till now. I tried to call customer care several times but the lines are always busy, even at midnight. It is already more than 2 weeks. Does it take so long for a bank this big, in this age?
                                        Dec 20, 2019
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
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