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Updated: Feb 20, 2026
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U
udaykiran011
from Bengaluru, Karnataka
Dec 3, 2019
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Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899 /- from my credit card number ending with 2139 without my concern on date:30/12/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount.

Membership ID : [protected]
Relationship number : 2854006
Name :- Uday kiran M
Credit card number ending :- 2139
HDFC Bank customer support has been notified about the posted complaint.
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    A
    Atmaram Muduli
    from Mumbai, Maharashtra
    Dec 3, 2019
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    Address: Thane, Maharashtra, 421204

    I have been trying to contact hdfc fastag customer service number. Its never picked up. This is very pathetic service, never expected from hdfc bank. Been with more than 6 years no issues ever. Now i am not sure if it is dependable when my car breaks down on highway, should i count on hdfc fastag? Other providers are giving fastag for free. There is no tracking information yet if hdfc is really sending the fastag to my mailing address.

    Login id:[protected]
    Customer id: 48794639
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 04, 2019
    HDFC Bank Customer Care's response     Dear Customer,

    We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

    -Nadia
    HDFC Bank Customer Assistance
    Dec 15, 2019
    Updated by Atmaram Muduli     No one reverted. No fastag delivered. This is pathetic. Cancel my wallet and do a full refund. I shall go for other vender.
    Dec 16, 2019
    Updated by Atmaram Muduli     No one reverted. No fastag delivered. This is pathetic. Cancel my wallet and do a full refund. I shall go for other vender.
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      A
      Anurag_Srivastava
      Dec 3, 2019
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      Address: B-204, MONT VERT OYSTERA, CHATRAPATI CHOWK ROAD, 411057

      Hi, myself anurag srivastava from pune. I went online on hdfc fastag site to buy one on 28th november 2019. After complete transaction, the site responded session timeout but i got charged of 500 inr from my credit card. I did try again but again same timeout issue and again i got charged. So total of 1000 inr were got deducted from my credit card but there were no successful transaction. I even tried the helpline number but its always busy. Please help me here.
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 04, 2019
      HDFC Bank Customer Care's response       Dear Customer,


      Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.


      -Manoj
      HDFC Bank Customer Assistance
      Dec 04, 2019
      Updated by Anurag_Srivastava       Hello Manoj,

      What is [protected] here in mail id? I tried sending email on this but its bounced back as undelivered and says that email id is invalid. Please share valid email id.
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        S
        Surendra Veeranna
        from Chennai, Tamil Nadu
        Dec 3, 2019
        Resolved
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        Resolved

        Website: HDFC

        I have done fast tag registration via hdfc bank portal on 13th. Today it is 3rd december. Still not received the fast tag.
        I received the eamil that it is successfuly issued... But i have still not recieved it.
        There is no way i can track it... I dont know whom to call.

        My question to hdfc... If cannot manage the end to end service why do you offer it in first place.
        Jan 4, 2020
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 04, 2019
        HDFC Bank Customer Care's response         Dear Customer,

        Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

        -Anay
        HDFC Bank Customer Assistance
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          S
          saurabhchoudhary.info
          from Hyderabad, Telangana
          Dec 3, 2019
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          Address: Hyderabad, Andhra Pradesh, 500032

          Hi,

          I submitted my application for fastag on nov 10, 2019 and i have not received it yet. My application number is hfr354178. I got emails telling that a tag has been issued successfully. Now i'm in a situation where i have already paid for the fastag but i don't have it yet on my car and pretty soon government will be asking everyone to have fastag. I cannot buy a separate one as my money will be wasted in that. Called hdfc fastag helpline[protected] multiple times only to get more frustrated because it's always busy.

          Can anyone from hdfc bank look into this matter because this issue is faced by many customers?

          Thanks,
          Saurabh choudhary
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 04, 2019
          HDFC Bank Customer Care's response           Dear Customer,


          Your application has been received at our end and you will receive the Tag in 5-7 working days. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] incase of any clarification in the interim.


          -Nadia

          HDFC Bank Customer Assistance
          Dec 05, 2019
          Updated by saurabhchoudhary.info           First of all, the contact number you entered in your reply is not visible to me. Do you think I will be complaining here if I was able to reach your helpline number.
          One more thing, why my Fastag is getting delayed ? It's been more than a 3 weeks that you guys have my application. I was told that people need to pay a fine if they are not using Fastag.
          Given that I have already paid to you guys, I deserve to get my Fastag on time or HDFC bank should process refund of the Rs. 500 I gave along with my application.
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            T
            thirna4word
            from Delhi, Delhi
            Dec 3, 2019
            Resolved
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            Resolved

            Address: chennai, Chennai, Tamil Nadu, 600039

            I used my credit limit 175000 from my hdfc credit cards. I could not repay the whole amount instead i asked bank to provide emi option so that the loan amount would get settled but they did not provided me the emi option and till now i paid 30000 as minimum amount. Initially they told emi option would be provided for credit card purchase but now they are telling emi option is offer based and it is not available for my card. I requested bank several time for emi option but they are not giving me. It makes me more frustration. Though i asked emi option to settle the amount gradually but they are not providing. They understand the pulse of middleclass people and doing same for all customers like me. Please help me on this
            Jan 8, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 04, 2019
            HDFC Bank Customer Care's response             Dear Customer,

            We sincerely regret the inconvenience caused. For a quick and amicable resolution on the concern raised by you, please click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

            -Anay
            HDFC Bank Customer Assistance
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              I
              imtiyaz_Banglr
              from Bengaluru, Karnataka
              Dec 3, 2019
              Resolved
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              Resolved

              I have applied hdfc fastag through online and made payment of 500 inr.
              The reference number of the application is hfr437125.
              I have applied on 21 nov 2019 since and i got a mail that my wallet is created and fasttag will delivered in 3/4 days. Since then there is no updates and welcome letter to my registered mail and no way to track my application status.

              There is no way to contact hdfc fasttag guys as the customer care number also given its busy or not being attended.
              Jan 5, 2020
              Complaint marked as Resolved 
              Verified Support
              Dec 04, 2019
              HDFC Bank Customer Care's response               Dear Customer,


              Please share with us your mobile number, date of application, the application number, vehicle no. on fastag.[protected]@insolutionsglobal.comfor further assistance. -Manoj



              -Manoj
              HDFC Bank Customer Assistance
              View replies
              I have applied for the fastag on 23 November 2019, Ref No.HFR472557, I have Received Customer ID, Wallet ID but Physical fastag not received till .02.12.2019, and more ever the Toll Free number is always busy then how can i contact the team
              Reply
              HR[protected]

              Help desk number for HDFC do not work, My money was deducted and i am yet to get the Fasttag confirmation . There is no way you can reach HDFC for support
              Reply
              I tried to find the status of the Fastag application online but was not able to find any details.

              Tried calling the customer support, it is busy the hole days, its already been a week since i applied, I got the message that the Fastage is generated but no information as to how i will receive the fastag .
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                M
                mohit jhalani 1
                from Tezpur, Assam
                Dec 3, 2019
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                Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                I received hdfc fastag from my car dealer on 25th july but haven't received welcome mailer on my email or phone. I cannot register without wallet id. I have been trying to contact customer care but the number given on the site never connects through. This is really annoying.

                You make the fastag mandatory but the implementation process is not smooth.

                Please provide me details of my fastag so that i will be able to login.

                Details available with me which i got from car dealer is as follows

                Chasis no. Malc181rlkm603042
                Wallet id : [protected]
                Rf id :[protected]

                Please provide me customer id or my login details... As i am not able to login.

                Regards

                Mohit jhalani
                M. No.[protected]
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                  M
                  Misra Siddharth
                  from Mumbai, Maharashtra
                  Dec 3, 2019
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                  Address: Udham Singh Nagar, Uttarakhand, 263153

                  I have applied online for fastag on website of hdfc website (https://v1.hdfcbank.com/htdocs/common/fastag/index.html) and paid rs. 500/- online on dt-30.11.19, my fastag application reference number is hfr791167.
                  But i have not received any confirmation mail on my registered email id for deduction and payment acceptance for fastag from hdfc. I am regularly trying customer care no. [protected] but number is busy regularly busy from 30.11.19 to 03.12.19.
                  So i want to know my payment status which was already deducted from my saving bank account. And also want the status of my application of fastag.
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 06, 2019
                  HDFC Bank Customer Care's response                   Dear Customer,

                  We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days For any further assistance you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected] Note:- Dispatch details of the TAG will be shared with you through SMS.


                  -Nadia

                  HDFC Bank Customer Assistance
                  Dec 11, 2019
                  Updated by Misra Siddharth                   Please give the complete email id & contact no. for knowing fastag dispatch status, i have not received any update about my fastag.
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                    N
                    nbhushan999
                    from Mohali, Punjab
                    Dec 3, 2019
                    Resolved
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                    Resolved

                    Address: Mohali, Punjab, 140603

                    On 29th of november, 2019 i tried applying for a fastag by hdfc, using their online application portal. I filled the details and made the payment of rs.500 using my debit card of the same bank.

                    After payment was deducted from my account i received a server error on website. No confirmation email, no sms, nothing regarding the fastag application. I tried calling hdfc bank phone banker, and they confirmed that the payment is deducted and i should contact with fastag support.

                    Please see if you can share the confirmation on the successful submission of the application or please refund the amount.

                    The vehicle registration number for which i was applying the fastag is - hp03c 4522.
                    Dec 16, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 04, 2019
                    HDFC Bank Customer Care's response                     Dear Customer,

                    Please email at fastag.[protected]@insolutionsglobal.com for better assistance.




                    -Manoj

                    HDFC Bank Customer Assistance
                    Dec 06, 2019
                    Updated by nbhushan999                     Thanks for your support!

                    My Fastag has been approved, I received the wallet Id and have received a message for recharge. But I am not having any information regarding delivery and shipment. When will I receive the tag?

                    Plus I logged into the CCh account the information submitted there is incorrect. I don't know why, there is no address, no driving license no. But I remember I added these while subbmitting form.

                    Please help.
                    View replies
                    I bought sandels of Rs799 from Temptation shop Indore . There i swipes my card but the transaction was not completed . But the money got deducted from my account but didn’t receive to shopkeeper account .Now Hdfc was saying that the transaction was completed but the shopkeeper didn’t receive money .
                    Reply
                    I have registered for fastag by HDFC payzapp link.
                    After payment only transaction number generated which is seen in attachment.
                    But no message of registration or email is received for same.
                    Also toll free number is not working.
                    What to be done?
                    Reply
                    Sir/madam,
                    my name surendran from tamilnadu, villupuram
                    iam buy to fastag my car ur bank in last year, but ur send details not properly, iam call the ur tollfree number not respond the call and ur service not good then the customer not working in hdfc portal
                    Reply
                    @HDFC Bank Customer Care - I am trying to send email but it is getting failed again and again on this address.

                    fastag.[protected]@insolutionsglobal.com
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                      A
                      Aarhyan
                      from Chennai, Tamil Nadu
                      Dec 3, 2019
                      Resolved
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                      Resolved

                      fastag unable to recharge

                      I have been using it to login since activation. But now i am unable to login. It says invalid user id though i have selected wallet id as id type. When trying to reset user id or password the site doesn't work. What other ways of recharge can be made? The tollfree number is anyways busy. Please help me out to get this resolved to contribute using the service....
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                      L
                      Logeswaran Nagaradjane
                      from Hyderabad, Telangana
                      Dec 3, 2019
                      Resolved
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                      Resolved

                      Address: 600032

                      When i am registering for fastag, on payment hdfc site throwed an error message and declared my transaction is unsuccessful but they detucted money from my account. I have been trying for their helpline for the past 5 days and getting only line are busy as a response. So i booked fasttag from equitas bank and they had wonderfull service.

                      I just want to cancel fastag with hdfc and want my money back because this is mentioned to me as errot transaction.
                      Jan 4, 2020
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 04, 2019
                      HDFC Bank Customer Care's response                       Dear Customer,

                      Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

                      -Anay
                      HDFC Bank Customer Assistance.
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                        K
                        Kailai Rajan
                        from Bengaluru, Karnataka
                        Dec 3, 2019
                        Resolved
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                        Resolved

                        Address: 600063

                        I have applied hdfc fasttag (Hfr860825) on dec 2 2019 and amount rs.500 has been credited in my hdfc credit card. I have received acknowledgement from hdfc through sms and it states, registered pdf will be sent to registered mail id. I didnt received any mail.

                        Even i am having account in hdfc for past 13 years, i didnt expect this kind of worst service from hdfc, given toll free number is not working and also there is no provision how to track hdfc fast tag, pathetic system.
                        Jan 5, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 04, 2019
                        HDFC Bank Customer Care's response                         Dear Customer,


                        Please email at fastag.[protected]@insolutionsglobal.com for better assistance.



                        -Manoj

                        HDFC Bank Customer Assistance
                        View replies
                        I applied for HDFC FasTag and received confirmation of success fully opened with balance of Rs. 200, but still not received RFID tag from HDFC, even there is no communication from Bank about Tag, Customer care number always busy and email contact not available. Plz resolve the same.

                        Cust Id.[protected]
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                          R
                          Rupesh_aps
                          from Delhi, Delhi
                          Dec 3, 2019
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                          Address: 17/1 Sathya Sadan, Sarjapur Main Rd, Bengaluru, Karnataka 560102, 560102

                          Hi

                          I applied for hdfc fastag on 23rd november but have not received the physical tag yet. Only received a wallet id number. Their helpline is always busy and there no way to contact anyone else.
                          Even there is no response on banks usual helpline number. They have not provided any other way to contact the bank to get any update. Please help.

                          I would have got the card personally by now with less effort.
                          HDFC Bank customer support has been notified about the posted complaint.
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                            V
                            VijayaRani1
                            Dec 3, 2019
                            Resolved
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                            Resolved

                            Bank provide fastag service and post sales there is no support.
                            I have lost my tag id (34161fa8203288ac037bcc40) after windsheld as broken and replaced.

                            I have been trying to contact bank service to deactivate but no response over email or phone.

                            Phone[protected] not working for past 2 months.
                            Email - support. [protected]@sahaj.co.in - no response.
                            Email - fastag. [protected]@insolutionsglobal.com - no response.

                            Only if i deactivate i can apply a new one. All i want is to deactivate the tag.

                            Also tried from fastag. Hdfcbank.com online service request to suspend but no response. Please help me get this resolved.
                            Jan 10, 2020
                            Complaint marked as Resolved 
                            Needed to reach out to [email protected] get this resolved after multiple follow-up. Really bad service with HDFC Fastag.
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 04, 2019
                            HDFC Bank Customer Care's response                             Dear Customer,

                            We regret any inconvenience you may have faced, request you to forward us the email sent on grievance.[protected]@hdfcbank.com for any further assistance.

                            -Nadia
                            HDFC Bank Customer Assistance
                            Dec 04, 2019
                            Updated by VijayaRani1                             Dear Nadia,
                            I have sent an email subject "Fastag Service and to deactivate Fast TAG." to grievance.[protected]@hdfcbank.com. Please do the Needful to deactivate the same.

                            Thanks,
                            Dec 16, 2019
                            Updated by VijayaRani1                             Hi Nadia,
                            I have sent and email to the mentioned email address but have not seen any progress or response.

                            Email Referrence HBL=[protected].

                            Thanks,
                            View replies
                            Dear team,

                            I would like to inform you that 471.26 Rs amount has been detected from amount . I have attached the photo for your reference .kindly return the amount back .

                            Customer ID[protected]

                            Regards
                            Waliullah Kazi
                            [protected]
                            Reply
                            My account has a hold balance although i have cleard my personal loan emi and credit card bill. Account no [protected]
                            IFSC code HDFC0000014
                            Reply
                            I have hdfc fast tag and the number till free[protected] I am trying from last 10 days 10 hour per day but not able to connect number is always busy .
                            Not able to recharge as don't have wallet id
                            Reply
                            Sir, My UPI ID is [protected]@okhdfcbank. I was paid wrong credit Rs.5200 on 26/11/2019 to UPI ID : [protected]@okhdfcbank. Linked mobile No [protected] . But that person not attending my call and not replying SMS also. So kindly help me to get refund my amount. Transaction ID[protected]
                            Reply
                            I have applied for hdfc fastag on date 28th nov- two times and payment done through my HDFC credit card .Ffor each transaction Rs 500 were deducted (Rs 1000 total) . Error came on final page. Please help on this my customer Id is[protected] .
                            Reply
                            Neeraj Sengar 2019's reply, Dec 3, 2019
                            No Reply since 28 Nov, Please reply ASAP .
                            I have account in HDFC bank past 10 years. I apply the Fastag online from HDFC Fastag portal(https://v1.hdfcbank.com/htdocs/common/fastag/pay-toll-online.html). Still i did not received the Fastag RFID slip.

                            I experienced the site very very worst response and not for user friendly.

                            Please take the immediate action.
                            Reply
                            As it was more than 10 day still no not recieved my hdfc bank fast tag.
                            My hdfc fasttag reference Number is HFR425125.
                            Reply
                            I have applied for Fastag on 28th November but still I have not recive.
                            When can I expect it as I need it Urgently.
                            Reply
                            I have not received Fast tag wallet ID, due to which I am not able to recharge. I have not received any welcome kit. whenever I am calling customer care from past 15 days it is not reaching or is Budy tune.

                            Please support

                            Thanks
                            Sheel
                            Reply
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                              S
                              shubhranshu1489
                              from Gurgaon, Haryana
                              Dec 3, 2019
                              Resolved
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                              Resolved

                              My application reference number is hfr510232

                              I have submitted fastag application on 25th nov 2019.

                              I tried customer care number 10-20 times a day. Most of the time it is busy or some music is playing.
                              I am very disappointed by hdfc procedure of fastag. No proper updates/sms received regarding the dispatch details.
                              Please provide the dispatch details for the hdfc fastag hfr510232.
                              Jan 5, 2020
                              Complaint marked as Resolved 
                              Verified Support
                              Dec 04, 2019
                              HDFC Bank Customer Care's response                               Dear Customer,

                              We like to confirm your application is received & is under process you will be receiving the Tag with is 7-10 working days The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call customer care at[protected].

                              -Nadia
                              HDFC Bank Customer Assistance
                              View replies
                              I have applied hdfc fastag through online and made payment of 500 inr.
                              The reference number of the application is HP63A4048
                              I have applied on 28 nov 2019 since then there is no updates and welcome letter to my registered mail and no way to track my application status.

                              and amount deducted from acount but aplication may not update
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                                A
                                A_Gupta
                                from Aurangabad, Maharashtra
                                Dec 3, 2019
                                Resolved
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                                Resolved

                                From last two days i could not log in the net banking. Its shows too much users using the service now...

                                The mobile app is also have the same issue
                                The msg comes as "we are experiencing heavy traffic…."

                                Round the clock the problem is there from last 48 hrs or may be more.

                                Resolve it immediately.
                                Funds could not be transferred to the desire accounts which may result in financial loss.
                                Jan 5, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 03, 2019
                                HDFC Bank Customer Care's response                                 Dear Customer,

                                We apologize that the resolution of the technical glitch is taking more time than anticipated. Our experts are working round the clock. While some customers are able to transact using NetBanking and MobileBanking App, a few may still be facing intermittent issues. Needless to say this is not the experience we would like our customers to have and we sincerely regret the inconvenience.

                                -Manoj
                                HDFC Bank Customer Assistance
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                                  P
                                  Pop45
                                  from Delhi, Delhi
                                  Dec 3, 2019
                                  Resolved
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                                  Resolved

                                  Address: MOHAN WALA KUAN NARAINGARH, Ambala, Haryana, 134203

                                  I apply for fastag through hdfc bank online on 28/12/19 i paid it from my credit card rs 500 but at last payment is deducted from my card and i can not get any message from fastag that mcardis aplied or not because when i make payment desktop shows that seesion time out and payment is deducted, so irequest you to refund my amount to my card which is deducted.
                                  Jan 6, 2020
                                  Complaint marked as Resolved 
                                  Dec 03, 2019
                                  Updated by Pop45                                   I apply for fastag through hdfc bank online on 28/12/19 i paid it from my credit card rs 500 but at last payment is deducted from my card and i can not get any message from fastag that mcardis aplied or not because when i make payment desktop shows that seesion time out and payment is deducted, so irequest you to refund my amount to my card which is deducted.
                                  Verified Support
                                  Dec 04, 2019
                                  HDFC Bank Customer Care's response                                   Dear Customer,


                                  Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.



                                  -Manoj

                                  HDFC Bank Customer Assistance
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                                    Smita Viswanathan
                                    from Delhi, Delhi
                                    Dec 3, 2019
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                                    I registered for fastag giving my vehicle details and opted to upload the vehicle registration later.
                                    The registration was complete with a payment of rs. 1000.
                                    Application number: hfr768688

                                    I did not receive the welcome email. Hence unable to login to fastag as i did not receive the userid.
                                    I am unable to upload vehicle registration form.

                                    The customer care number doesn't work. Not sure how to contact them and resolve the issue.
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      laxmikantkulj
                                      from Solapur, Maharashtra
                                      Dec 3, 2019
                                      Resolved
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                                      Resolved

                                      Address: Pune, Maharashtra, 411112

                                      I was try to apply for fastag on hdfc bank web portal on 29th november 2019..
                                      After payment debited from account session was expired.
                                      Due to that reference no was not generated.
                                      I talked with hdfc bank customer care, they said it will be mailed by 48hrs.
                                      But after 4 day no reply.
                                      Again two time i register complaint but no reply yet.
                                      Hdfcfatag customer care no was always busy, when it get connect nobady picking my call.
                                      Money is not reversed.
                                      Now i confused what to do. Such bad service from hdfc fastag.
                                      My name is laxmikant kulkarni
                                      Mail id - [protected]@okumaindia.com
                                      Jan 5, 2020
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 04, 2019
                                      HDFC Bank Customer Care's response                                       Dear Customer,

                                      Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                      -Anay
                                      HDFC Bank Customer Assistance.
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