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Updated: Jun 7, 2026
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S
Sha Mani
from Gurgaon, Haryana
Dec 3, 2019
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Address: 216,, BAJAJ HOUSE - 97, NEHRU PLACE, New Delhi, Delhi, 110019

I have applied hdfc fastag through online and made payment of 1000 inr. The reference number of the application is hfr857381. I have uploaded copy of the final document and RC/Pan Card and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 8 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status and send me the invoice of rs. 1000/- on my mail id i.e. [protected]@gmail.com
HDFC Bank customer support has been notified about the posted complaint.
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    J
    jagjit102singh
    from Noida, Uttar Pradesh
    Dec 3, 2019
    Resolved
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    Resolved

    Hi,
    I applied for hdfc fastag online on hdfc website paid full amount on 27/11/19, but no email received till date. Even helpline is always busy, no email id provided to get information. Only received a message that email will be sent, but no email is received, tried many time to contact the helpline but getting no help.

    Application id : hfr776113

    Jagjit singh
    Jan 7, 2020
    Complaint marked as Resolved 
    Verified Support
    Dec 06, 2019
    HDFC Bank Customer Care's response     Dear Customer,

    Your application would be processed and you will receive the Tag in 7-10 working days, if the same is in order. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] incase of any clarification in the interim.


    -Nadia

    HDFC Bank Customer Assistance
    View replies
    Applied fastag on hdfc bank website 10days back.
    paid money.
    No response any further.
    Call centre Ph No does not respond.
    No contact email ever shared by HDFC to write a complaint.
    app No HFR390791
    Reply
    I have booked a HDFC fastag more than a week back.
    I neither got any wallet I'd nor fastag.
    I have paid the amount as well.
    Not sure what is the problem and if it will be resolved or have I been cheated..
    Reply
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      J
      JithinRaj Raghavan
      from Bengaluru, Karnataka
      Dec 3, 2019
      Resolved
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      Resolved

      Address: Bangalore, Karnataka, 560015

      I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charges but i didn't got any response from hdfc since last 3 weeks. I have just received customer id & wallet id. I'm able to login to portal, but for all practical purpose, we need a physical tag but the its not yet received from bank. Their customer service number is also not reachable.

      Ideally, they should've provided a tracking number or sms using which we can see the current status of fastag.
      Jan 5, 2020
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 04, 2019
      HDFC Bank Customer Care's response       Dear Customer,

      Your application has been received at our end and you will receive the Tag in 7 working days. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

      -Nadia
      HDFC Bank Customer Assistance
      View replies
      Dear Team, HDFC bank Net Banking portal is not working properly. This is causing serious issue at business level. what is the issue
      Reply
      I have paid redmi8 Mobil 28 November, 10% Hdfc debet card Offer but not credit cash back in my account
      Reply
      Sivaonteru's reply, Dec 3, 2019
      I sir November 28 I have paid redmi8 Mobil, cash back 10%hdfc debet card cash back, I have paid Mobil cash back not credit pls check it
      As an Adjustment entry Rs.355 has been debited from fast tag account on 26th NOV2019

      I don't know for what they have debited

      This happens every time like deductions of Rs.20, 25 goes on.


      So request for refund as soon as possible

      Customer ID- [protected]
      Bank- HDFC
      Reply
      Fast tag token not received even after 7days
      Reply
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        A
        ankursood99
        from Delhi, Delhi
        Dec 3, 2019
        Resolved
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        Resolved

        Address: D-1102, Salarpuria Symphony, Electronic City, hosur, 560100

        I have paid an amount of rs.1000 for applying new fast tag. Amount got debited from my account but i didn't get any confirmation on applying new fast tag, it has shown error page.
        I have tried reaching customer center over the phone but i couldn't. Can you let me know what went wrong? And how to get the fast tag?.

        Transaction number is etoll1291683

        Also please let me know how to track my application
        Jan 5, 2020
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 04, 2019
        HDFC Bank Customer Care's response         Dear Customer,


        Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.



        -Manoj
        HDFC Bank Customer Assistance
        View replies
        Am not recived HDFC FASTAG welcome kit with my vehicle kit wit my vehicle NO-DL2CBA4265, JUNE 2019,
        There is no customer care for easy reach and slove my problems,
        So please help to provide my WELCOME KIT, INCLUDING " WALLET KIT, CUSTOMER ID"
        RFID[protected]
        VEHICLE NO- DL2CBA4265
        MOB NO-[protected]
        Reply
        Received a fastag from Hdfc. Fastag not working at all. Customers care number not working. They accepting deposit recharges.but not getting any transaction message
        Reply
        I requested to you kindly give me status of my reference number HFR483666 and also tell me how much it will take time to dispatched me. I have applied on[protected] and today's 4 working days.
        Reply
        As i have order the fastag from hdfc portal amount has been paid from my account nearly about 500 and yet not received any confirmation from the and struggling to now the status that is done or not unable to find what happen with the my application

        my references no - hfr647706
        Reply
        I have submitted an application online for fasttag by hdfc bank ltf fasttag but no any messag or mail recieved after submiission of application and also deduct my money from my saving account
        Reply
        I have paid Rs 500 on line payment through my credit card sofar I have not received sticker. Please do needful.
        My customer ID
        [protected]
        Wallet ID
        [protected]
        Transaction ID
        [protected]
        Regards
        Adi narayana Reddy
        Reply
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          N
          Nagaraja Javali
          from Bengaluru, Karnataka
          Dec 3, 2019
          Resolved
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          Resolved

          Hi,

          I was applying for hdfc fastag online, entered all the details and paid rs.500 through my credit card but didn't get any acknowledgement finally it was session timeout. I again tried one more time but again the same issue. So totally 1000 (500+500) rupees deducted and no communication regarding this yet and amount is also not refunded.

          I tried calling fastag customer care number but this is also not working. Could some one from hdfc bank look in to this?
          Date of transaction:[protected]
          Vehicle no. Ka01 ms1303
          Jan 8, 2020
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 08, 2019
          HDFC Bank Customer Care's response           Dear Customer,

          We have taken note of your comments expressed with regard to your credit card, you may look forward to receiving a response to your e-mail id in 3 working days.

          -Zubin
          HDFC Bank Customer Assistance
          View replies
          I paid for fast tag on 29th Nov but I did not get any confirmation mail from HDFC as informed during FastTag processing. Now I am trying to contact on [protected] but nobody assist me. Company is cheating with customers providing wrong toll free number.
          Reply
          Hello sir, in my HDFC account one assist membership 1300 ₹auto debited I want cancel this membership pls cancel this as early as possible. Or tell me how to deactivate this plss it's my request I don't want this one assist
          Thank you
          Kranti ingle
          Reply
          I have applied for HDFC fastag on November 12th, 2019.
          Till there is no update on it and my reference number is HFR362192.
          The customer care number is not working and always busy .
          Please resolve it as soon as possible.
          Reply
          I have complaint about my debit card EMI...when I bought the thing from amazon it was showing 861 per month till 12 month..but yesterday I got a msg that the EMI will be1696.so please tell me what is happening. I called HDFC care also...but they are saying this problem can only be resolved by you..so please kindly solve the Matter..
          Reply
          I have applied for the fasttag from hdfc bank fastag portal on 8th November 2019 and paid all the charges, Received the confirmation email and the application copy. Still now no tag is received at my end.
          Reply
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            K
            Kirthi Vasan
            from Bengaluru, Karnataka
            Dec 3, 2019
            Resolved
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            Resolved

            Hi,

            I wanted to know the status of my fast tag application. I have applied for same using hdfc fasttag portal on 29th nov 2019. The amount rs 500 has been deducted from my hdfc credit card but i have not received any reference number or any success message.

            I could not able to find any email or sms to rmn for status updates. I am sharing my details of vehicle and transaction id for reference. Please revert as soon as possible.

            Application number : hfr776688
            Hdfc bank customer id: 68916420
            Registered mobile number: [protected]
            Registered email: kirthi. [protected]@ninjacart.com
            Vehicle registration no (Rc): ka05mm2232
            Jan 10, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 07, 2019
            HDFC Bank Customer Care's response             Dear Customer,

            Your application would be processed and you will receive the Tag in 5-7 working days, if the application is in order. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] incase of any clarification in the interim.

            -Nadia
            HDFC Bank Customer Assistance
            Verified Support
            Dec 08, 2019
            HDFC Bank Customer Care's response             Dear Customer,

            We are fully sensitized to your feedback and assure you that the same has been shared with the concerned as appropriate. Click on https://bit.ly/2Lzhyn3 to enable us to review and assist you accordingly. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

            -Zubin
            HDFC Bank Customer Assistance
            Jan 22, 2020
            Updated by Kirthi Vasan             Still i didnt get any updates or call from hdfc bank and visited multiple times to Hdfc banks but no response there as well on the fastag. why the hell its happening? unnecessarily am waiting at tollagtes and wasting my time.
            Jan 22, 2020
            Updated by Kirthi Vasan             Hi,

            I wanted to know the status of my fast tag application. I have applied for same using hdfc fasttag portal on 29th nov 2019. The amount rs 500 has been deducted from my hdfc credit card but i have not received any reference number or any success message.

            I could not able to find any email or sms to rmn for status updates. I am sharing my details of vehicle and transaction id for reference. Please revert as soon as possible.

            Application number : hfr776688
            Hdfc bank customer id: 68916420
            Registered mobile number: [protected]
            Registered email: kirthi. [protected]@ninjacart.com
            Vehicle registration no (Rc): ka05mm2232
            View replies
            Worst service from Hdfc bank, nether their toll free number works not they respond to the query. How long shold I wait for the update ?
            Reply
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              G
              Gautam.hardat
              from Delhi, Delhi
              Dec 3, 2019
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              Address: New Delhi, Delhi, 110059

              I did make the payment on 29th nov 2019 for rs 500 & received the application number, hfr776793 at the time of registration, no communication afterwards, no email received, no sms, unable to track application, unable to contact customer care number not working, i see so many users facing issue on twitter, i have been premium customer of hdfc since 10 yrs but never seen such a pathetic service, can some one help on this.
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 04, 2019
              HDFC Bank Customer Care's response               Dear Customer,


              Please share with us your mobile number, date of application, the application number, vehicle no. on fastag.[protected]@insolutionsglobal.comfor further assistance. -Manoj



              -Manoj
              HDFC Bank Customer Assistance
              Dec 04, 2019
              Updated by Gautam.hardat               Dear Team,

              Thanks for acknowledging the concern. My contact number is [protected], Application number HFR776793, Vehicle Number DL10 CS 0163, Payment was done online through netbanking Rs 500 on 29th Nov 2019 at 22.43 hrs. I would appreciate if you can track the application and help on this.

              Regards
              Gautam
              Dec 04, 2019
              Updated by Gautam.hardat               Dear Team,

              In your response you mentioned email id [protected]@insolutionsglobal.com
              above is an invalid email id, please share the correct email id for sharing details seprately.

              Regards
              Gautam
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                R
                Raghudeep Palla
                from Hyderabad, Telangana
                Dec 3, 2019
                Resolved
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                Resolved

                Address: Flat no 907,manjeera heights , c block, Sri chithra layout,ntrnagar,lbnagar, Hyderabad, Andhra Pradesh, 500074

                I paid 500 rs for hdfc fast tag, they had collected 200 rs as security deposit. 100rs for card, i applied for card around november 20th
                I had bank account in hdfc, i don't know why the r collecting security deposit, and for every recharge to your they are collecting convenience fee, what is the fun in taking card,
                When axis bank is giving free card
                Jan 5, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 04, 2019
                HDFC Bank Customer Care's response                 Dear Customer,


                Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.




                -Manoj

                HDFC Bank Customer Assistance
                View replies
                Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
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                  K
                  krgarg
                  from Ahmedabad, Gujarat
                  Dec 3, 2019
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                  I applied for fastag on 22nd nov through hdfc bank portal with application number: hfr444342. I have received the messages regarding the issuance of wallet number and dispatch within 3-4 days but no further updates regarding the same. The nearest branch only says that it will be sent but nothing more. Please look into this as the deadline is approaching and i haven't received either the help, or update or the tag itself as yet despite applying for it at right time.
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 04, 2019
                  HDFC Bank Customer Care's response                   Dear Customer,


                  Kindly write to us at http://bit.ly/2rJpTvD mentioning the Fastag reference number, vehicle number, date of application and your registered contact details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.



                  -Nadia

                  HDFC Bank Customer Assistance
                  Dec 04, 2019
                  Updated by krgarg                   I am unable to see the refrence number even after signing in. It is protected. attached is the screenshot.

                  Dec 06, 2019
                  Updated by krgarg                   Looking forward to an update on the above.
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                    U
                    udaykiran011
                    from Bengaluru, Karnataka
                    Dec 3, 2019
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                    Cancellation of one assist membership
                    I am a hdfc bank credit card holder. The bank has auto debited rs. 1899 /- from my credit card number ending with 2139 without my concern on date:30/12/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount.

                    Membership ID : [protected]
                    Relationship number : 2854006
                    Name :- Uday kiran M
                    Credit card number ending :- 2139
                    HDFC Bank customer support has been notified about the posted complaint.
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                      A
                      Atmaram Muduli
                      from Mumbai, Maharashtra
                      Dec 3, 2019
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                      Address: Thane, Maharashtra, 421204

                      I have been trying to contact hdfc fastag customer service number. Its never picked up. This is very pathetic service, never expected from hdfc bank. Been with more than 6 years no issues ever. Now i am not sure if it is dependable when my car breaks down on highway, should i count on hdfc fastag? Other providers are giving fastag for free. There is no tracking information yet if hdfc is really sending the fastag to my mailing address.

                      Login id:[protected]
                      Customer id: 48794639
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 04, 2019
                      HDFC Bank Customer Care's response                       Dear Customer,

                      We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

                      -Nadia
                      HDFC Bank Customer Assistance
                      Dec 15, 2019
                      Updated by Atmaram Muduli                       No one reverted. No fastag delivered. This is pathetic. Cancel my wallet and do a full refund. I shall go for other vender.
                      Dec 16, 2019
                      Updated by Atmaram Muduli                       No one reverted. No fastag delivered. This is pathetic. Cancel my wallet and do a full refund. I shall go for other vender.
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                        A
                        Anurag_Srivastava
                        Dec 3, 2019
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                        Address: B-204, MONT VERT OYSTERA, CHATRAPATI CHOWK ROAD, 411057

                        Hi, myself anurag srivastava from pune. I went online on hdfc fastag site to buy one on 28th november 2019. After complete transaction, the site responded session timeout but i got charged of 500 inr from my credit card. I did try again but again same timeout issue and again i got charged. So total of 1000 inr were got deducted from my credit card but there were no successful transaction. I even tried the helpline number but its always busy. Please help me here.
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 04, 2019
                        HDFC Bank Customer Care's response                         Dear Customer,


                        Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.


                        -Manoj
                        HDFC Bank Customer Assistance
                        Dec 04, 2019
                        Updated by Anurag_Srivastava                         Hello Manoj,

                        What is [protected] here in mail id? I tried sending email on this but its bounced back as undelivered and says that email id is invalid. Please share valid email id.
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                          S
                          Surendra Veeranna
                          from Chennai, Tamil Nadu
                          Dec 3, 2019
                          Resolved
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                          Resolved

                          Website: HDFC

                          I have done fast tag registration via hdfc bank portal on 13th. Today it is 3rd december. Still not received the fast tag.
                          I received the eamil that it is successfuly issued... But i have still not recieved it.
                          There is no way i can track it... I dont know whom to call.

                          My question to hdfc... If cannot manage the end to end service why do you offer it in first place.
                          Jan 4, 2020
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 04, 2019
                          HDFC Bank Customer Care's response                           Dear Customer,

                          Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                          -Anay
                          HDFC Bank Customer Assistance
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                            S
                            saurabhchoudhary.info
                            from Hyderabad, Telangana
                            Dec 3, 2019
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                            Address: Hyderabad, Andhra Pradesh, 500032

                            Hi,

                            I submitted my application for fastag on nov 10, 2019 and i have not received it yet. My application number is hfr354178. I got emails telling that a tag has been issued successfully. Now i'm in a situation where i have already paid for the fastag but i don't have it yet on my car and pretty soon government will be asking everyone to have fastag. I cannot buy a separate one as my money will be wasted in that. Called hdfc fastag helpline[protected] multiple times only to get more frustrated because it's always busy.

                            Can anyone from hdfc bank look into this matter because this issue is faced by many customers?

                            Thanks,
                            Saurabh choudhary
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 04, 2019
                            HDFC Bank Customer Care's response                             Dear Customer,


                            Your application has been received at our end and you will receive the Tag in 5-7 working days. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] incase of any clarification in the interim.


                            -Nadia

                            HDFC Bank Customer Assistance
                            Dec 05, 2019
                            Updated by saurabhchoudhary.info                             First of all, the contact number you entered in your reply is not visible to me. Do you think I will be complaining here if I was able to reach your helpline number.
                            One more thing, why my Fastag is getting delayed ? It's been more than a 3 weeks that you guys have my application. I was told that people need to pay a fine if they are not using Fastag.
                            Given that I have already paid to you guys, I deserve to get my Fastag on time or HDFC bank should process refund of the Rs. 500 I gave along with my application.
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                              T
                              thirna4word
                              from Delhi, Delhi
                              Dec 3, 2019
                              Resolved
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                              Resolved

                              Address: chennai, Chennai, Tamil Nadu, 600039

                              I used my credit limit 175000 from my hdfc credit cards. I could not repay the whole amount instead i asked bank to provide emi option so that the loan amount would get settled but they did not provided me the emi option and till now i paid 30000 as minimum amount. Initially they told emi option would be provided for credit card purchase but now they are telling emi option is offer based and it is not available for my card. I requested bank several time for emi option but they are not giving me. It makes me more frustration. Though i asked emi option to settle the amount gradually but they are not providing. They understand the pulse of middleclass people and doing same for all customers like me. Please help me on this
                              Jan 8, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 04, 2019
                              HDFC Bank Customer Care's response                               Dear Customer,

                              We sincerely regret the inconvenience caused. For a quick and amicable resolution on the concern raised by you, please click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                              -Anay
                              HDFC Bank Customer Assistance
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                                I
                                imtiyaz_Banglr
                                from Bengaluru, Karnataka
                                Dec 3, 2019
                                Resolved
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                                Resolved

                                I have applied hdfc fastag through online and made payment of 500 inr.
                                The reference number of the application is hfr437125.
                                I have applied on 21 nov 2019 since and i got a mail that my wallet is created and fasttag will delivered in 3/4 days. Since then there is no updates and welcome letter to my registered mail and no way to track my application status.

                                There is no way to contact hdfc fasttag guys as the customer care number also given its busy or not being attended.
                                Jan 5, 2020
                                Complaint marked as Resolved 
                                Verified Support
                                Dec 04, 2019
                                HDFC Bank Customer Care's response                                 Dear Customer,


                                Please share with us your mobile number, date of application, the application number, vehicle no. on fastag.[protected]@insolutionsglobal.comfor further assistance. -Manoj



                                -Manoj
                                HDFC Bank Customer Assistance
                                View replies
                                I have applied for the fastag on 23 November 2019, Ref No.HFR472557, I have Received Customer ID, Wallet ID but Physical fastag not received till .02.12.2019, and more ever the Toll Free number is always busy then how can i contact the team
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                                HR[protected]

                                Help desk number for HDFC do not work, My money was deducted and i am yet to get the Fasttag confirmation . There is no way you can reach HDFC for support
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                                I tried to find the status of the Fastag application online but was not able to find any details.

                                Tried calling the customer support, it is busy the hole days, its already been a week since i applied, I got the message that the Fastage is generated but no information as to how i will receive the fastag .
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                                  M
                                  mohit jhalani 1
                                  from Tezpur, Assam
                                  Dec 3, 2019
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                                  Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                                  I received hdfc fastag from my car dealer on 25th july but haven't received welcome mailer on my email or phone. I cannot register without wallet id. I have been trying to contact customer care but the number given on the site never connects through. This is really annoying.

                                  You make the fastag mandatory but the implementation process is not smooth.

                                  Please provide me details of my fastag so that i will be able to login.

                                  Details available with me which i got from car dealer is as follows

                                  Chasis no. Malc181rlkm603042
                                  Wallet id : [protected]
                                  Rf id :[protected]

                                  Please provide me customer id or my login details... As i am not able to login.

                                  Regards

                                  Mohit jhalani
                                  M. No.[protected]
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                                    M
                                    Misra Siddharth
                                    from Mumbai, Maharashtra
                                    Dec 3, 2019
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                                    Address: Udham Singh Nagar, Uttarakhand, 263153

                                    I have applied online for fastag on website of hdfc website (https://v1.hdfcbank.com/htdocs/common/fastag/index.html) and paid rs. 500/- online on dt-30.11.19, my fastag application reference number is hfr791167.
                                    But i have not received any confirmation mail on my registered email id for deduction and payment acceptance for fastag from hdfc. I am regularly trying customer care no. [protected] but number is busy regularly busy from 30.11.19 to 03.12.19.
                                    So i want to know my payment status which was already deducted from my saving bank account. And also want the status of my application of fastag.
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 06, 2019
                                    HDFC Bank Customer Care's response                                     Dear Customer,

                                    We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days For any further assistance you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected] Note:- Dispatch details of the TAG will be shared with you through SMS.


                                    -Nadia

                                    HDFC Bank Customer Assistance
                                    Dec 11, 2019
                                    Updated by Misra Siddharth                                     Please give the complete email id & contact no. for knowing fastag dispatch status, i have not received any update about my fastag.
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                                      nbhushan999
                                      from Mohali, Punjab
                                      Dec 3, 2019
                                      Resolved
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                                      Resolved

                                      Address: Mohali, Punjab, 140603

                                      On 29th of november, 2019 i tried applying for a fastag by hdfc, using their online application portal. I filled the details and made the payment of rs.500 using my debit card of the same bank.

                                      After payment was deducted from my account i received a server error on website. No confirmation email, no sms, nothing regarding the fastag application. I tried calling hdfc bank phone banker, and they confirmed that the payment is deducted and i should contact with fastag support.

                                      Please see if you can share the confirmation on the successful submission of the application or please refund the amount.

                                      The vehicle registration number for which i was applying the fastag is - hp03c 4522.
                                      Dec 16, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 04, 2019
                                      HDFC Bank Customer Care's response                                       Dear Customer,

                                      Please email at fastag.[protected]@insolutionsglobal.com for better assistance.




                                      -Manoj

                                      HDFC Bank Customer Assistance
                                      Dec 06, 2019
                                      Updated by nbhushan999                                       Thanks for your support!

                                      My Fastag has been approved, I received the wallet Id and have received a message for recharge. But I am not having any information regarding delivery and shipment. When will I receive the tag?

                                      Plus I logged into the CCh account the information submitted there is incorrect. I don't know why, there is no address, no driving license no. But I remember I added these while subbmitting form.

                                      Please help.
                                      View replies
                                      I bought sandels of Rs799 from Temptation shop Indore . There i swipes my card but the transaction was not completed . But the money got deducted from my account but didn’t receive to shopkeeper account .Now Hdfc was saying that the transaction was completed but the shopkeeper didn’t receive money .
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                                      I have registered for fastag by HDFC payzapp link.
                                      After payment only transaction number generated which is seen in attachment.
                                      But no message of registration or email is received for same.
                                      Also toll free number is not working.
                                      What to be done?
                                      Reply
                                      Sir/madam,
                                      my name surendran from tamilnadu, villupuram
                                      iam buy to fastag my car ur bank in last year, but ur send details not properly, iam call the ur tollfree number not respond the call and ur service not good then the customer not working in hdfc portal
                                      Reply
                                      @HDFC Bank Customer Care - I am trying to send email but it is getting failed again and again on this address.

                                      fastag.[protected]@insolutionsglobal.com
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                                        Aarhyan
                                        from Chennai, Tamil Nadu
                                        Dec 3, 2019
                                        Resolved
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                                        Resolved

                                        fastag unable to recharge

                                        I have been using it to login since activation. But now i am unable to login. It says invalid user id though i have selected wallet id as id type. When trying to reset user id or password the site doesn't work. What other ways of recharge can be made? The tollfree number is anyways busy. Please help me out to get this resolved to contribute using the service....
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