HDFC Bank Complaints & Reviews

Address: 600032

When i am registering for fastag, on payment hdfc site throwed an error message and declared my transaction is unsuccessful but they detucted money from my account. I have been trying for their helpline for the past 5 days and getting only line are busy as a response. So i booked fasttag from equitas bank and they had wonderfull service.

I just want to cancel fastag with hdfc and want my money back because this is mentioned to me as errot transaction.

Jan 4, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance.

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Address: 600063

I have applied hdfc fasttag (Hfr860825) on dec 2 2019 and amount rs.500 has been credited in my hdfc credit card. I have received acknowledgement from hdfc through sms and it states, registered pdf will be sent to registered mail id. I didnt received any mail.

Even i am having account in hdfc for past 13 years, i didnt expect this kind of worst service from hdfc, given toll free number is not working and also there is no provision how to track hdfc fast tag, pathetic system.

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj

HDFC Bank Customer Assistance

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M

Moin D

from Khammam, Telangana

Dec 3, 2019

I applied for HDFC FasTag and received confirmation of success fully opened with balance of Rs. 200, but still not received RFID tag from HDFC, even there is no communication from Bank about Tag, Customer care number always busy and email contact not available. Plz resolve the same.

Cust Id.[protected]

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Address: 17/1 Sathya Sadan, Sarjapur Main Rd, Bengaluru, Karnataka 560102, 560102

Hi

I applied for hdfc fastag on 23rd november but have not received the physical tag yet. Only received a wallet id number. Their helpline is always busy and there no way to contact anyone else.
Even there is no response on banks usual helpline number. They have not provided any other way to contact the bank to get any update. Please help.

I would have got the card personally by now with less effort.

HDFC Bank customer support has been notified about the posted complaint.

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Bank provide fastag service and post sales there is no support.
I have lost my tag id (34161fa8203288ac037bcc40) after windsheld as broken and replaced.

I have been trying to contact bank service to deactivate but no response over email or phone.

Phone[protected] not working for past 2 months.
Email - support. [protected]@sahaj.co.in - no response.
Email - fastag. [protected]@insolutionsglobal.com - no response.

Only if i deactivate i can apply a new one. All i want is to deactivate the tag.

Also tried from fastag. Hdfcbank.com online service request to suspend but no response. Please help me get this resolved.

Jan 10, 2020

Complaint marked as Resolved

Needed to reach out to [email protected] get this resolved after multiple follow-up. Really bad service with HDFC Fastag.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced, request you to forward us the email sent on grievance.[protected]@hdfcbank.com for any further assistance.

-Nadia
HDFC Bank Customer Assistance

Dec 04, 2019

Updated by VijayaRani1 Dear Nadia,
I have sent an email subject "Fastag Service and to deactivate Fast TAG." to grievance.[protected]@hdfcbank.com. Please do the Needful to deactivate the same.

Thanks,

Dec 16, 2019

Updated by VijayaRani1 Hi Nadia,
I have sent and email to the mentioned email address but have not seen any progress or response.

Email Referrence HBL=[protected].

Thanks,

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W

Waliullah kazi

from Mumbai, Maharashtra

Dec 3, 2019

Dear team,

I would like to inform you that 471.26 Rs amount has been detected from amount . I have attached the photo for your reference .kindly return the amount back .

Customer ID[protected]

Regards
Waliullah Kazi
[protected]

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A

Argha Chandra

from Mumbai, Maharashtra

Dec 3, 2019

My account has a hold balance although i have cleard my personal loan emi and credit card bill. Account no [protected]
IFSC code HDFC0000014

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H

Hirdesh Yadav

from Delhi, Delhi

Dec 3, 2019

I have hdfc fast tag and the number till free[protected] I am trying from last 10 days 10 hour per day but not able to connect number is always busy .
Not able to recharge as don't have wallet id

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K

karthickl13

from Bengaluru, Karnataka

Dec 3, 2019

Sir, My UPI ID is [protected]@okhdfcbank. I was paid wrong credit Rs.5200 on 26/11/2019 to UPI ID : [protected]@okhdfcbank. Linked mobile No [protected] . But that person not attending my call and not replying SMS also. So kindly help me to get refund my amount. Transaction ID[protected]

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N

Neeraj Sengar 2019

Dec 3, 2019

I have applied for hdfc fastag on date 28th nov- two times and payment done through my HDFC credit card .Ffor each transaction Rs 500 were deducted (Rs 1000 total) . Error came on final page. Please help on this my customer Id is[protected] .

Reply

Neeraj Sengar 2019's reply, Dec 3, 2019

No Reply since 28 Nov, Please reply ASAP .

R

Rajarathinam Balasaubramaniyan

from Chennai, Tamil Nadu

Dec 3, 2019

I have account in HDFC bank past 10 years. I apply the Fastag online from HDFC Fastag portal(https://v1.hdfcbank.com/htdocs/common/fastag/pay-toll-online.html). Still i did not received the Fastag RFID slip.

I experienced the site very very worst response and not for user friendly.

Please take the immediate action.

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C

chetan151989

from Ahmedabad, Gujarat

Dec 3, 2019

As it was more than 10 day still no not recieved my hdfc bank fast tag.
My hdfc fasttag reference Number is HFR425125.

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N

NItin Khamamkar

from Delhi, Delhi

Dec 3, 2019

I have applied for Fastag on 28th November but still I have not recive.
When can I expect it as I need it Urgently.

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R

Roshni786

from Noida, Uttar Pradesh

Dec 3, 2019

I have not received Fast tag wallet ID, due to which I am not able to recharge. I have not received any welcome kit. whenever I am calling customer care from past 15 days it is not reaching or is Budy tune.

Please support

Thanks
Sheel

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My application reference number is hfr510232

I have submitted fastag application on 25th nov 2019.

I tried customer care number 10-20 times a day. Most of the time it is busy or some music is playing.
I am very disappointed by hdfc procedure of fastag. No proper updates/sms received regarding the dispatch details.
Please provide the dispatch details for the hdfc fastag hfr510232.

Jan 5, 2020

Complaint marked as Resolved

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & is under process you will be receiving the Tag with is 7-10 working days The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call customer care at[protected].

-Nadia
HDFC Bank Customer Assistance

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B

Bhart Sharma

from Bengaluru, Karnataka

Dec 3, 2019

I have applied hdfc fastag through online and made payment of 500 inr.
The reference number of the application is HP63A4048
I have applied on 28 nov 2019 since then there is no updates and welcome letter to my registered mail and no way to track my application status.

and amount deducted from acount but aplication may not update

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From last two days i could not log in the net banking. Its shows too much users using the service now...

The mobile app is also have the same issue
The msg comes as "we are experiencing heavy traffic…."

Round the clock the problem is there from last 48 hrs or may be more.

Resolve it immediately.
Funds could not be transferred to the desire accounts which may result in financial loss.

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2019

HDFC Bank Customer Care's response Dear Customer,

We apologize that the resolution of the technical glitch is taking more time than anticipated. Our experts are working round the clock. While some customers are able to transact using NetBanking and MobileBanking App, a few may still be facing intermittent issues. Needless to say this is not the experience we would like our customers to have and we sincerely regret the inconvenience.

-Manoj
HDFC Bank Customer Assistance

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Address: MOHAN WALA KUAN NARAINGARH, Ambala, Haryana, 134203

I apply for fastag through hdfc bank online on 28/12/19 i paid it from my credit card rs 500 but at last payment is deducted from my card and i can not get any message from fastag that mcardis aplied or not because when i make payment desktop shows that seesion time out and payment is deducted, so irequest you to refund my amount to my card which is deducted.

Jan 6, 2020

Complaint marked as Resolved

Dec 03, 2019

Updated by Pop45 I apply for fastag through hdfc bank online on 28/12/19 i paid it from my credit card rs 500 but at last payment is deducted from my card and i can not get any message from fastag that mcardis aplied or not because when i make payment desktop shows that seesion time out and payment is deducted, so irequest you to refund my amount to my card which is deducted.

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj

HDFC Bank Customer Assistance

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I registered for fastag giving my vehicle details and opted to upload the vehicle registration later.
The registration was complete with a payment of rs. 1000.
Application number: hfr768688

I did not receive the welcome email. Hence unable to login to fastag as i did not receive the userid.
I am unable to upload vehicle registration form.

The customer care number doesn't work. Not sure how to contact them and resolve the issue.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra, 411112

I was try to apply for fastag on hdfc bank web portal on 29th november 2019..
After payment debited from account session was expired.
Due to that reference no was not generated.
I talked with hdfc bank customer care, they said it will be mailed by 48hrs.
But after 4 day no reply.
Again two time i register complaint but no reply yet.
Hdfcfatag customer care no was always busy, when it get connect nobady picking my call.
Money is not reversed.
Now i confused what to do. Such bad service from hdfc fastag.
My name is laxmikant kulkarni
Mail id - [protected]@okumaindia.com

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance.

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Address: Nashik, Maharashtra, 422013

I have made an application online for fastag on 24/nov/19, ref: hfr502372, but no further information from them so far, also their fastag customer service number [protected] is always busy. I was hoping for a quick reponse from them as the email said that their customer service representative will get in touch with me over the telephone in the next seven working days, but nothing has happened so far, also there is no email id for fastag application where i can send an email as the above phone number is a dead end.

HDFC Bank customer support has been notified about the posted complaint.

Dec 04, 2019

Updated by JaideepTilak but there has been no further communication from then, not a single call, or email or sms.
please do not mark the case as resolved as it is not. the problem still exists that i have not received the fastags

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days For any further assistance you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected] Note:- Dispatch details of the TAG will be shared with you through SMS.

-Nadia
HDFC Bank Customer Assistance

Dec 13, 2019

Updated by JaideepTilak I have so far received only one of the two fast tags that were purchased.
for mh15dc9579

kindly advise

Dec 13, 2019

Updated by JaideepTilak please note i have received the 2nd fast tag today.
we can close the issue now
thank you.

to be frank it took 20 days instead of 7-10 which is mentioned.

also your customer service number for fast tag never works

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B

Balwant Singh Hanjra

from Delhi, Delhi

Dec 3, 2019

I have applied for fastag online through HDFC Bank vide application number 467293 on à©¨à©¨ November à©¨à©¦à©§à©¯ and paid â‚¹ à©«à©¦à©¦/-, 300/- credited in fastag but fastag not rec'd till date. Pl also tell me about balance 200/- .

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Address: 411028

Hdfc is cheating its customers. I applied for fastag on 28-11-19 and they deducted rupees 1000 and there is no clear communication. The customer care no they provided[protected] never worked, i tried calling 50 times in different times and different days. I did not find any customer service e-mail id on their website. I have even called their phone banking but there is clarity of my complaint status till date.
I sincerely request consumers to stay away from using fastag service from hdfc bank or take prior precaution but just checking if the provided helpline number is working if they have any e-mail id which can be used if there is any payment related issue. I had a long-time association with hdfc and never expected this kind of horrible service from hdfc bank.
Please help me in getting my refund back

Dec 4, 2019

Complaint marked as Resolved

Hello, After Constant followup, I received my Fastag details today hence I am closing my complaint as resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

-Zubin
HDFC Bank Customer Assistance

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Address: 97 shreejipravesh bunglows, op narmada collage, Bharuch, Gujarat, 392011

I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The customer id is[protected]. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 20 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Dec 03, 2019

Updated by kulu1234567 customer care number is faulty

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Dec 4, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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K

kulu1234567

from Pune, Maharashtra

Dec 4, 2019

i complaint by mail last week but no response pl close my fast tag account & refund my 500 RS as other option for me to buy fast tag

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Address: Horamavu agara, 560043

One of the worst service from hdfc fasttag. Fasttag received is faulty and not working i have 700 in the account. But fast tag did not work in any toll. Do not buy from hdfc. I need a refund and suspend the account. Fast tag number [protected]. Make sure i get refund immediately.

From past 3 days i have been calling customer service it is engage. Not sure what sort of customer service is in place. I feel hdfc fast tag is cheating consumers. Need a immediate solve

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J

jignesh khernar

from Surat, Gujarat

Dec 3, 2019

500rs debited from my sbi account and timeout no reply from hdfc. not issuing fastag what to do now?????????????????????????????????????????????????????????????????????????????...⇄

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Y

Yogesh thiyagarajan

from Chennai, Tamil Nadu

Dec 3, 2019

I have applied hdfc fastag through online and made payment of 500 inr but no conformation received or not able to check the application status.
Welcome letter to my registered mail and no way to track my application status.

There is no way to contact hdfc fastag guys as the customer care number also given its busy or not being attended.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Dec 3, 2019

Verified Support

Dear Customer,

Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

-Bejoy
HDFC Bank Customer Assistance

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D

durga prasad jasthi

from Vijayawada, Andhra Pradesh

Dec 4, 2019

I have applied for HDFC FASTAG through online on 17th Nov 2019. I have received mail with walletID and Customer ID and Rs.200/- recharge also done.but TAG not reached to me still...

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Address: 560085

I've requested for the hdfc fasttag and the reference # is hfr848579. No email has been sent to my email address [protected]@gmail.com yet and it's been two days now. There's no option to track the reference. The customer care number mentioned in the reference doesn't work at all and one more number they kept on the portal i. E. 1033, never connect and is always busy. Seems like hdfc is fooling people by collecting rs. 500 from people and providing no updates.

HDFC Bank customer support has been notified about the posted complaint.

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Dear sir,
I have paid rs 500 online through hdfc fastag website with application reference no. Hfr848112 online on 2nd dec 2019 for obtaining the fastag for my santro car mh-04-cm-4156. Until not their is no e-mail communication from the bank and also customer care number [protected] is alway busy and no response / updates. Since 15th dec. 2019 is the due date set by govt. For fast tag and since i am travelling to tamil nadu using my car need the fastag immediately from hdfc bank

HDFC Bank customer support has been notified about the posted complaint.

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Address: B-012, Samhita Sarovar, Horamavu Agara Road, Behind Anil Bar., 560043

I have been trying to transfer money but the hdfc server is down and does not let me log in. It says "the netbanking system is busy processing heavy load from customers who are logged in. Please try after sometime."
This has been happening since 2nd dec 2019.
Who will be responsible for the problems iam facing as i am not able to transfer money to my loan account.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Agra, Uttar Pradesh

Dear sir
I have tried to get the fast tag thru HDFC Bank but my amount was deducted from my HDFC Bank account of Rs 500/- but I didn't got any update till date.transaction was done on 29 th of November.requesting you to please issue fast tag or refund my amount.my customer id is 2690818

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Address: Hotel Ashish, Via wadi , amravati road , Gondkhairi, Nagpur, Maharashtra, 440023

This is reference to my fastag application reference no. Hfr388960 for the application of fastag on date 19 november 2019. I have paid rs.500 for my fastag and communication has been received after that. Additionally, toll free numbers are not working. There is not even a link to track application or cancel application.

Hdfc bank has just eaten up my rs.500 and now not responding in anyway. There is not even a complaint email id available.

Kindly look into the matter mas soon as possible

Dec 02, 2019

Updated by Rushikesh Dhobale Pls send it to me my fastag as early as

Dec 02, 2019

Updated by Rushikesh Dhobale Dear sir,

I have applies for hdfc fastag on 17-may-2019 and application number is HFR388960. Due to address problem fast tag has returned to your hub. Please resend the fast tag to below mentioned address.

Near Gondkhairi blue dart hub,
At Post Gondkhairi, Via wadi, Nagpur 440023

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

With regard to your FasTag Application Number: HFR388960, kindly note that your FasTag has been dispatched to your mailing address on November 28, 2019 vide BlueDart Airway Bill Number: [protected], the shipment is currently in transit.

-Nadia
HDFC Bank Customer Assistance

Dec 04, 2019

Updated by Rushikesh Dhobale Dear sir,

I have applies for hdfc fastag on application number is HFR388960. Due to address problem fast tag has returned to your hub. Please resend the fast tag to below mentioned address.
I called blue dart customer care they told me, your house no. And ward no. Is necessary so please update my below address and send it to fast as early as possible

House no.247, ward no.5
Near bus stop, Surbhi Vastralay,
At post Gondkhairi,
Via Wadi, Nagpur 440023

Dec 05, 2019

Updated by Rushikesh Dhobale Shipment not complete

Dec 05, 2019

Updated by Rushikesh Dhobale Please send a address updation mail to blue dart

House no.247, ward no.5
Near bus stop, Surbhi Vastralay,
At post Gondkhairi,
Via Wadi, Nagpur 440023

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I have applied hdfc fastag on 22-nov-2019. When i apply online within 7 working days you will get hdfc fastag.
On 26-nov-2019, got sms and email that ur customer and wallet id successfully issued. With in 3 working days you will get fastag card.
But still not get card and also information about courier details and whether card dispatch or not. When i will get the card.
I give vehicle number : tn68x4808
Application reference no : hfr452685.

Dec 9, 2019

Complaint marked as Resolved

Dec 04, 2019

Updated by Syed Kalilullah Still no response

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

-Nadia
HDFC Bank Customer Assistance

Dec 04, 2019

Updated by Syed Kalilullah Dear Nadia

You mention that

We regret the inconvenience caused. Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

I NOTED THAT WHAT IS CALLED [protected].

How i know about protected.

give the details about [protected]

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Address: MUMBAI INDIA

Website: getprepaidcard.hdfcbank.com/fastag/index.aspx?_ga=2.264880454.894060072.1575303862-313578813.1574842

I applied for fastag through hdfc website and everything went smooth till payment. As soon as payment was done, i was waiting for welcome notice but the website failed and showed error. But the amount of rs500/- was debited from by citibank account. Details below:
car: tn05bc2309
date of registration for fast tag: 27 nov 2019
time: 05.30pm
since i did not receive any confirmation i was trying to contact the toll free number [protected] and was able to talk to a person after a long try for 1 day. I was told that the information would be sent in 48 hrs. It was 5 days since registered but not heard anything so far from hdfc fastag team.
I need confirmation number and information on when i will receive fastag.
Regards,
MGSirish Prakash Baskar
chennai
02 dec 2019

Jan 4, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj

HDFC Bank Customer Assistance

HDFC Bank Complaints & Reviews

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HDFC Bank reviews & complaints page 578

hdfc bank fastag customer care number always remain busy

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dispatch details for the hdfc fastag hrf510232.

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applied for fastag on hdfc bank website but was cheated as a customer

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not received tag

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fast tag is not working

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fastag - no updates

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hdfc fastag application submitted online on 2nd december 2019 is pending action

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not received my fastag

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about fastag

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hdfc fastag website failure and unresponsive hdfc fastag team

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