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HDFC Bank Complaints & Reviews

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Updated: Aug 21, 2026

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Address: 560035

I applied for fastag from HDFC bank on 24th of November. Money got deducted from my account.
HDFC bank has sent the fastag customer ID and wallet ID. However they haven't sent the physical fastag so far.
Their fastag customer care number is unanswered. And the HDFC Bank customer care say they don't deal with fastag.
Being such a big enterprise, how can they let down their customers after taking the money. They have to give us a tracking number to track the status of the fastag.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 6755 st no 3 manjeet nagar, Ludhiana, Punjab, 141007

Applied for fast tag app ref no HFR900121 ON 4-12-19

Neither received any fast tag or any response from bank no status update no application received not any help from customer care

hdfc fast tag assured to provide fast tag with in 7 days but ist been seven days already and i don't even know that my application is registered rejected ot even processed yet

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I had applied for a fast tag on 27 november, reference no: hfr649437. I got this sms from hdfc "dear customer, your fastag has been issued successfully. Your customer id is[protected] and wallet id is [protected]. Hdfc bank limited" on 30th november. I am yet to recieve the card.
I am repeatedly sending mails to hdfc complaint mail ids, am not getting any reply. I could not contact them on customer service number also.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end and you will receive the Tag in 5-7 working days. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] incase of any clarification in the interim.

-Nadia
HDFC Bank Customer Assistance

Dec 12, 2019

Updated by mridulavinod I have been trying to contact the customer care number given in your fastag pages. The mobile numbers are not available and the toll free number is always busy. Do you have a mail id

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Address: Bangalore, Karnataka, 56012

I have called bank several times and no proper response at all. My account balance shows as available balance in positive and account balance in negative. 9k is on hold. Without any reason. My bank account no. [protected].
I tried depositing several times and all the times money got deducted from the account without any reason.

Kindly resolve the same.

Jan 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

HDFC Bank Customer Care's response Dear Customer,

We note that there are no hold funds marked to your account. Request you to write to us at http://bit.ly/34gix01 for any assistance. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Nadia
HDFC Bank Customer Assistance

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Address: Ghaziabad, Uttar Pradesh, 201001

I have requested for Fastag on 25 Nov 2019, till date I didn't received.
The toll free number provided on page is always busy.
Can you please help to provide my Fastag ASAP.
Abhishek

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Address: NO 31 CHETHAN CIRCLE ANDHRAHALLI MAIN ROAD PEENYA 2ND STAGE BANGALORE, 560091

My wallet id is [protected]

My customer id is[protected]

My vehicle no : ka04mt0835

I received the mail on 6th dec 2019 mentioning that fastag is been issued successfully, but till now i have not received my fastag physically to my address.

My address is no 31 chethan circle andhrahalli main road, peenya 2nd stage, near sushruthi bnak, bangalore-560091

Kindly let me know how to track my fastag dispatch details.

Jan 12, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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M

Muni Prabaharan

from Chennai, Tamil Nadu

Dec 11, 2019

If they’re able to reach the FASTag team, then what the purpose they are reaching you?

They’re not listening our issue. Big drama is happening behind FASTag at HDFC.

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Address: 3rd floor, sreekunj, 224 B T road, Baranagar, Kolkata - 700036, 700036

Website: hdfc

My case is also same as : i have applied for fast tag with application number hfr909246. I have made the payment 300 inr (200 for security amount & 100 as the top up amount) uploaded the required documents, following that i have uploaded the signed application form as well.

Since then i have been trying to contact hdfc for the application status on the toll free number : [protected] but no one picks up. I dont have their fastag email id also.
I'm not sure do i have to do anything else to get this application processed, what is the current status of the application. There are no updates regarding my application/money whatsoever. Let me know if my application is processed or not, at least i'll try another service provider.

Jan 8, 2020

Complaint marked as Resolved

Fastag delivered

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Bank Customer Assistance

Dec 12, 2019

Updated by [email protected] Yes I am aware about that. And, today 12th Dec is the end line of that 12 days limit. Still there is no communication and response. I am an existing HDFC client id 21476956 . Thought, taking Fastag from the vsame bank will be easier . Still completely in dark. No updates, mails, PDFs, . and phone calls ?????

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Address: Pune, Maharashtra, 411052

Hello,

I have applied for FastTag online thru HDFC bank portal. I have got the FastTag ID & Customer ID thru SMS a week ago, but Physical FastTag ticker is not received yet, it's been close to 2 week since I've applied for. While trying to contact the HDFC FastTag customer care[protected]For Pune) their no. is not reachable and it gives a Busy tone all the time. I'm trying to reach them from last 48 hrs at various times but it gives a busy tone. They should provide the options to track the status about FastTag request. As their customer care no. is not reachable at all. Kinldy help to get the FastTag sticker asap. As I've to travel outstation to outstation by car.

Thanks
Shah

HDFC Bank customer support has been notified about the posted complaint.

Dec 13, 2019

Updated by ShahDP My complaint is not resolved yet. As per your response, HDFC will contact in "several days", then there's no point in raising the concern. What about the Customer care no. is still not reachable any time ? No body listens at HDFC end. By when this will be fixed ? There should be some time frame to resolve the issue. Please help to resolve the issue.

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Address: Mumbai City, Maharashtra, 400101

I had booked by FasTag via HDFC Bank on 26th November 2019. I got SMS intimation on 29th November that Fastag has been issued and recharged successfully. On 30th November 2019, i Got a SMS saying "Your Fastag Wallet has been created . Card will be dispatched in 4 working days". I am still awaiting for the Fastag to be received. Today is 11th December 2019. Just 4 days away from the deadline. My FasTag application reference number HFR588654. Helpline numbers not working at all. No email id given for support. Pathetic treatment to loyal customers.

Dec 12, 2019

Complaint marked as Resolved

I received the FasTag by post today on 12/12/2019.

HDFC Bank customer support has been notified about the posted complaint.

Dec 12, 2019

Updated by abankeraika I have received the FasTag by post today.

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Address: New Delhi, Delhi, 110053

Dear team,

This is inform you that I am account holder in ICICI bank nd my account no.[protected]. Request to you kindly help me to refund bank amount in my account 07/11/2019 I make payment to 34500 rs another card no. Which was wrong two digit was by mistake wrong enter.request to you kindly help me to the problm ... reference no - [protected]...

Card details ..
Correct card no - [protected]
Wrong card no - [protected]...

Thanks & regards

Mayank Jain
[protected]
[protected]@gmail.com..

Dec 11, 2019

Complaint marked as Resolved

Actully I have done wrong credit card payment make by mistake . Please help me what I do

HDFC Bank customer support has been notified about the posted complaint.

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Address: VILL-DEEPPURA CHARNAN, POST-ANOKHU,, Sikar, Rajasthan, 332002

Respected sir,
I applied online for fastag on 11/11/2019 but to date i have not received my fastag. I have also deposited 500 rupees for this. Therefore, i request you to either give me complete information about it or return 500 rupees in it.
My application reference no. Is hfr355853.
My mobile no. Is [protected].
My full address is
S/o ranjeet ram vill deeppura charnan post anokhu teh dhod dist. Sikar (Rajasthan)
Pin no. 332002
Plz help me.
Thanking you.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We would like to state that the Fastag is issued and sent to your mailing address through Blue Dart Courier and is undelivered due to reason 'Address Incomplete/Incorrect'. Kindly contact Fastag Helpline at[protected] for further assistance on the same.

-Nadia
HDFC Bank Customer Assistance

Dec 13, 2019

Updated by Chainaram121 Sir
My address is correct and complete for courier service.
Your fastag helpline service is very bad.
I have tried 100 times but not been able to contact even once.
So, please return my 500 rupees.

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Respected sir
I have taken loan from centurion bank to complete payment of my bike bajaj pulsar in year 2005. AP10AE 3082, We had completed the loan in year 2006. We have not got any NOC from bank till 2019, 16th December is the last date of my bike re registration we cannot do the renewal process due to not cancelling the hypothecation. Please do the needful sir. We need NOC from bank.. Including form 35 and signature from the bank... Please send NOC and form 35 to my (Email id: [protected]@gmail.com). Sir please consider my request as soon as possible.

PLEASE SEND NOC TO MY EMAIL : [protected]@gmail.com

AP10AE 3082

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Address: #303 B BLOCK SAI GRANEUR APARTMENTS, JAIL ROAD KODIYALBAIL NEAR, SUBRAHMANYA SABHA SADAN, Dakshina Kannada, Karnataka, 575003

I have done recharge of Rs 108 from my Payzapp wallet with reference ID /TXN ID 78293935 on 29.11.2019 at 10.36 PM. The amount has got debited from my wallet but till date I have not received the recharge of the amount nor have I got the refund back. I had referred this as complaint to the Payzapp team, but the matter is yet to be resolved.
Further, response from PAYZAPP is very sluggish

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Address: Ghaziabad, Uttar Pradesh, 201010

I have applied for 2 fastag hfr807177 on 30/11/2019, i received the message that fastag have been issued, customer id number[protected] on 12/7/2019, but till now i have not received fastag at my doorstep, i have tried calling customer care multiple times but line goes busy, email id doesnot exists i am fedup with services and not expecting such services from reputed bank i need my fastag as soon as possible or refund my amount my contact details are given below

ashish gautam ([protected])

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Address: Ghaziabad, Uttar Pradesh, 201001

I have applied for fastag on dec 4 2019. My ref number is hfr884540. No communication received till now so is their any way to track this application number and but which date will i get this.

How can i check the application status and by what time i will get my fastag or this is some sort of fraud services started by hdfc bank as i being with this company for more than 12 years now.

Jan 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Guntur, Andhra Pradesh

Hi,
I have applied for hdfc fastag online and i received a sms on 30/nov/2019, "update: your fastag wallet has been created! Card will be dispatched in 4 working days. For any queries"
My customer id and wallet id have been created as well.
My customer id:[protected]

Please help me out why the fastag has not been dispatched yet? There is no further intimation after that sms.
Please contact me at [protected]@gmail.com

Dec 18, 2019

Complaint marked as Resolved

The team responded soon and resolved the issue. Many thanks to them.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

Dec 18, 2019

Updated by mahenkr Thank you so much, i have received my fastag.

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Address: Pune, Maharashtra, 411046

Hello sir,

I applied for hdfc fastag online on 08th nov 2019. My application number is hfr340802.

Since then i have not received any update regarding the same. Not received sticker, wallteid, customerid, tagid.

Tried communicating through email and toll free number. Nothing is working.

Toll free number is not at all working. It is always busy.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

As we see the dispatch status, the TAG was returned to the origin, and It will be re-dispatched shortly.

-Bejoy
HDFC Bank Customer Assistance

Dec 13, 2019

Updated by Vishal N What will be estimated time of delivery of tag? Also can you please share details of wallet id, customer id, rfid tag on my registered mobile and email

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We would like to state that your Fastag was dispatched through Blue Dart Courier and is returned. Request you to contact Fastag Helpline at[protected] for re-dispatch.

-Nadia
HDFC Bank Customer Assistance

Dec 13, 2019

Updated by Vishal N Hello,

All are facing difficulties in contacting Fastag Helpline as the toll free number is always busy and email is not responding.

Dec 19, 2019

Updated by Vishal N Hi,

Atleast provide Logistics AWB number so that we can track the package.

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As informed by hdfc bank vide e mail dtd 26 nov 2019 fasttag with customer id 19xxxx673906 has been issued . However till date as on 11 december, i have not received the same. Customer care number is of no help as nobody is responding. I have also sent e mail to hdfc bank support but no action so far.(hbl[protected]. Since 15 december approaching it is requested that necessary action may be taken by bank on priority.

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Address: Thane, Maharashtra, 421301

I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount & 100 as the top up amount). The reference number of the application is HFR834736. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

customer care NUmber is busy and no reply from HDFC even after 12 days

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Address: 8D, 1'st, 2nd cross, Padamagiri nagar, perumal koil st, Periya sakkadu, Madahavaram. Near Milk colony., Chennai, Tamil Nadu, 600051

Hello,

My credit card account as be closed from past 6 month. But i have not received any response from bank.

I had sent a mail to customerservices. [protected]@hdfcbank.com on 07/12/2019. But again i haven't recieved any response from the bank.

Please send me a copy of the "no objection certificate" for the settlement that was done on my hdfc bank credit card. I would also request you to please clear my name from cibil as the settlement was successfully closed in a single payment. My details are mentioned below.

Name: guna. K. K
Credit card number : [protected]
Customer id: 71013619

Thanking you
Guna. K. K
[protected]

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to inform that your credit card was canceled on 31/05/2019 and as on date, there are nil dues on the card account.

-Zubin
HDFC Bank Customer Assistance

Dec 16, 2019

Updated by Gunaaadvik Yeah that i know sir, Where is my NOC document? Could you please send to my mail ID. I need to close my SB account. In home branch( Adyar, Chennai ) they are saying your account as been linked with credit account so we cant able to close your SB account. Please send me NOC document to my mail ID & home address.

Thanks,
Guna.k.k
[protected].

Dec 16, 2019

Updated by Gunaaadvik Please do needful help. I am really fed up on HDFC bank, My home branch manager, She doesn't KNOW THE PROCESS. I need my NOC document asap.

Dec 17, 2019

Updated by Gunaaadvik Still i did not received any mail.

Dec 18, 2019

Updated by Gunaaadvik Please response asap.

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