HDFC Bank Complaints & Reviews

I have applied for hdfc fastag on 27 nov 2019, my reference no. Is hfr647508, the amount was deducted but after that, i m not able to contact hdfc fastag as the given no. Is always busy. I uploaded the requured documents and application was sucessfully submitted with above hfr number.
I didnt receive any mail as implied by message nor any sms. Dont know how to know the update, pathetic service which isnt expected from hdfc.

Nov 30, 2019

Complaint marked as Resolved

Received sms and email that my fastag has been issued .Though, no details of courier yet

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 30, 2019

Verified Support

Dear Customer,

Please note that, after submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Bank Customer Assistance

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I applied for fastag on 29th nov 6pm and got application ref no. Hfr767147 but post doing the payment of 500 from my hdfc credit card screen showed error and no final confirmation was received. Also amt got charged on my credit card., i called hdfc customer care which gave me fastag helpline no. But that is not working and always gives prompt that no. Is busy dont know if only one person is taking complints. Kindly help

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Hi team,

This is regarding the loan insurance amount that is pending for refund from hdfc life insurance team in tie up with pnb housing finance. This loan insurance has already been cancelled from hdfc life insurance but as they have not provided full refund only the surrender value it is still open on pnb side. They need to issue full refund of rs 2.5 lakhs instead they have issued refund of only rs 1.46 lakhs on the basis...

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Dear sir/madam,

Today i applied for hdfc fastag in which while doing payment it charged me rs. 500 whereas on-site rs. 300 was mentioned. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail (Kirthi. [protected]@ninjacart.com).

Also kindly provide the status of the fastag application with reference number hfr776688.

Jan 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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I had paid by debit card by third party for fastag online and after the payment of rs 500 the page showed error pageon 29/11/2019. No communication from the bank recieved. Yet. The bank has confirmed the deduction of rs 500. The payment was done at posetoll1291683 and the txn i'd is[protected]. Kindly look into the matter as soon as possible. The customer care number for fastag always busy.

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Address: New Delhi, Delhi, 110009

M using hdfc fastag and i has 960rs balance in it an still its blaclisted i called several times on customer care number [protected] but every time itâ€™s busy plz reslove my problem customer id[protected]

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Address: Kaithal Road, Karnal, Haryana, 132001

I'm here to make complaint about hdfc bank fast tag page, my account has been debited of rs. 500/- but hdfc fast tag page shows error at last page while amount get debited from my account.
Vehicle no. Hr35g3965 with
Etoll1291683 on dated[protected]:32 a. M.
Reference number[protected]

Please check it and refund my money. Because now i have applied from icici bank website and my transaction got successfully completed.
Please refund my money. Really disappointed as there is no email id for complaint and toll free number is not responding.

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Address: SOGEFI ENGINES SYSTEM INDIA PVT LTD, PLOT NO 244 UDYOG VIHAR, 122016

I tried to purchase fastag today 29th nov 2019 from hdfc bank website. But when i went to final payment, the payment got deducted of rs. 500 from my hdfc bank credit card but final i got message for session timeout. Now hdfc fastag customer care numbers shows alway busy when i tried to get refund. I am already tried regularly for 4 hrs to contact them but was unable to contact..

I don't have any reference number for for fastag... I only have the trasection id
Etoll1291683

Need help for rectifying my issue.

Regards
Anoop

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Stay away from hdfc fastag. Today on 29 nov 2019, i have applied for fastag through fastag campaign on their bank portal. I made payment rs.500 through debit card. Till the payment transaction, portal was working fine. The moment after i entered otp, that's it. Amount deducted from the bank and portal returned error page. When i check with bank cc, they confirmed amount was debited. And i have been told that to call hdfc fastag customer care number[protected].
This never be reachable. And surprisingly no email to contact. My other car has icici fas tag since 2017, i never had this kind of issue with them. Their cc is much better than these *.

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I have been using hdfc fast tag since feb and i used to login using mobile number and password. For the past 2 months i am not able to login.

Customer id is required to reset the password and i do not have customer id with me.

Could you please help me in resetting the password or provide customer id or wallet id to proceed further.

Fast tag mobile number - [protected]
Vehicle reg number - majaxxmrkajr84300

As we know dec 1 onward, fast tag is mandatory and i have been trying to get support from hdfc, but no response yet.

Please resolve this issue by today, otherwise i do not have any other option except switching to other dealers.

Let me know if you need any further information. Quick response would be appreciated.

Dec 02, 2019

Updated by Irshad2890 I emailed to fastag.[protected]@insolutionsglobal.com regarding this issue.

There is no response yet. I called customer thrice in the last 10 days, and they had taken this complaint and no communication or no actions yet.

I have never imagined this much poor support from HDFC bank even though huge competitors found for fast tag.

Please update me ASAP.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 29, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Irshad2890's [Complaint's author] reply, Nov 29, 2019

The email address looks like fastag.[protected]@insolutionsglobal.com. how do I view the complete email address?

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Address: Howrah, West Bengal, 711302

I applied for fastag as per telephonic guidance by hdfc bank representative on 27th nov 2019.
After credit card payment of rs 500/- the transaction shows me an error message as â€œsession timeout or error on the page. Please try again after sometime.â€
I tried several times (At least 20-30 times) to reach fastag customer care but failed, either the phone says busy or out of reach.

How to get the status of that transaction?

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Address: 560097

Hi, i have applied for fastag online through hdfc bank portal and made payment of rs. 500 as part of registration. I was notified that the confirmation has been sent to my email id, but i have not received any update even after 2 days. And the customer care number is always busy and not reachable. There is no update on my status yet. Please provide update on my application status.

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Address: Quadron HNZ Blk 2&3 PlotNo28, Quadron Business Park Ltd, 57Rajiv Gandhi Info Tech Park, Pune, Maharashtra, 411057

Hi HDFC Bank,

As checked in my account 885 rupees is deducted from account as mentioned Debit Card Annual Fee. Kindly review and refund my money asap.

Account Number : [protected]
Name : Durgesh Maddheshiya
Mo : [protected]

Regards,
Durgesh Maddheshiya
Mo : [protected]

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I have applied for fastag application online via hdfc banking portal
My application reference number: hfr728644

After making the successful payment the screen got blank and did not get any confirmation via sms or email

Amount of 500 rs has been deducted from my account.

I am unable to connect to hdfc fastag helpline number from morning.

Please let me know the status of my application or if its not successful then please refund the amount deducted

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Address: 560008

Am an existing hdfc bank customer and applied for two hdfc bank fastags (Trackid:hr[protected]) and after payment of rs.1000 was processed on my credit card the webpage throws up a session-timeout error.

Calling the hdfc bank fastag customer care number has been futile as either it is always busy or no one answers the call.

What's the point of having something half-baked online. No way to track the application or reach customer care to enquire about this

I thought applying online would be hassle-free and fast... But looks like doing it the old-fashioned way is more hassle-free than online with hdfc bank.

Can hdfc bank please give me an update on this asap?

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Address: 400706

I have applied for fasttag application online and the application number is hfr21685.
After making the payment the screen got blank and there is none who can upfdate on hdfc call center. They ask us to contact on [protected], which busy since morning.

Need urget resolution, there is no space to check application status,,, subscribers are helpless.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj

HDFC Bank Customer Assistance

Nov 29, 2019

Updated by [email protected] While I will do it, but what have you done in this? Being a HDFC Bank Customer, you must take care of my Problem. ANy ways GOOD BYE >

Nov 30, 2019

Updated by [email protected] fastag.[protected]@insolutionsglobal.com
This mail id is not working, the mails are getting bounced.

Let me know correct mail id and the Application Number is
HFR721685. Please revert .

Nov 30, 2019

Updated by [email protected] On Fri, 29 Nov 2019 22:01:15 +0530 "Refund Complaints" <[protected]@mail.com> wrote
>Dear Sir,
This is to inform you that we have received your complaint to get better resolution please share your
contact number.

Regards,

Rahul Tripathi

A fake mail received from this mail ID, after providing mobile number, they call up from [protected] and ask the details of transaction, then they ask card or bank details and then OTP, to do a fraud transaction them sleves by saying that they will refund the amount. beware.

Beware
beware
there is no ne contacting from HDFC Banks side.

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Address: Grey Orange India, Orient Bestech Business Tower, Block A, Sector 34, NH-8, 122004

I bought One Plus 7T on[protected], using my HDFC Bank Credit Card with the option of No Cost EMI.
The actual price of the product was INR 39999.0 and i made payment using credit card with No Cost EMI option. During payment i checked the bill breakdown as : INR 38998.36 (price of product) + INR 1000.64 (discount offered by merhcant ---- Excluding 18% GST)
And it was mentioned there that INR 1000.64 will be charged as Interest...

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Address: Hyderabad, Andhra Pradesh, 500020

Hdfc bank has put a hold on my funds of rupees 235.90 as mi revenue hold through gefu, ac number is
Account number: [protected]
Ifsc: hdfc0000021
Branch: lakdikapul
The customer service is not able to give any info on this. I want to know why rs.235.90 kept on hold by hdfc bank?
First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful

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Address: Kharvasa road,dindoli, Surat, Gujarat, 394210

Website: Ujjavalpatel [email protected]

I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr649228 i have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 7 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Nov 29, 2019

Updated by Patel Ujjaval My fasteg reference HFR649228 NOT UPDATE DETAIL PLS SEND REPORT ME

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Address: Hul haridwar, 249403

Hi,

Today, 27 nov 2019, rs 177 had deducted from my hdfc account. When i checked the deduction the detail is showing there as "3rd party cash txn inc gst". I am not aware about this deduction? Why the account has been deducted on such an amount without informing to the customer? It is really unsafe to keep funds in account.
Haw to retan my muny
Regards,
Ashok kumar

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Nov 29, 2019

Updated by Ashoka Kohli Return my money quickly

Verified Support

Nov 30, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and confirm that the charge of Rs. 177 levied to your account pertains to third party cash transactions.

HDFC Bank offers the customer, convenience of anywhere banking in any of our branches along with the extensive ATM network. However to deter indiscriminate deposits and to offer the service in a controlled manner, third party cash transactions are permitted at a nominal charge. Levy of this service charge, as with all other service charges levied by the Bank, is at the sole discretion of the Bank.

Third-Party cash transactions (deposits and withdrawals), at any branch through teller counters, would be accepted in Savings accounts up-to a limit of Rs. 25, 000 per transaction per day. This service would be offered at a nominal charge of Rs.150 per transaction, plus applicable taxes irrespective of the amount deposited/withdrawn.

-Nadia
HDFC Bank Customer Assistance

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