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HDFC Bank Complaints & Reviews

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Updated: Dec 15, 2025

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Address: Kolkata, West Bengal, 700074

Have applied for fastag from hdfc bank on 14th nov, 2019 and i have paid rs 500 successfully. I have received email confirmation from hdfc bank for fastag accounts details as well.

But there is no information about the physical device delivery to my address.
No sms, no email, no awb number. No expected date.

I have tried calling their customer care number[protected] more than 100 times but their number is 24 x 7 is busy.

My application reference number is hfr371643.

Not sure whom to contact regarding this.

Could you please look into this?

Best regards,
Subha mitra

Dec 17, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days

For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

Note:- Dispatch details of the TAG will be shared with you through SMS

-Nadia
HDFC Bank Customer Assistance

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Address: 140603

I have applied for fastag through hdfc bank. Even though i have received a confirmation mail from the bank i have not received physical tag. I tried calling on customer care no given for fastag but did not get any response. I need to travel on 1st of dec and will need fastag. The errors seems to be from hdfc bank side only as one of my freind ordered fastag from axis bank and has duly received it.
I need to know if i will have to pay heavy charges at toll even after making payment to hdfc bank for fastag then who will be responsible.
I am considering to close all my accounts with hdfc bank if i do not get any proper response on my query.

Thanks
Mohit kumar
Cust id 22723061

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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S

scbirajdar

from Ludhiana, Punjab

Nov 30, 2019

HDFC is not at all responding whatever way we are trying to approach. This is the worst experience we are getting in case of fastag otherwise HDFC is gr8.

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Address: B-206, GC CENTRUM, AHINSA KHAND-2, INDIRAPURAM, Ghaziabad, Uttar Pradesh, 201014

Respected mam/sir i have applied for fastag from hdfc online portal i filled up all detail but after payment done page just disappeared 500 rs is deducted from my account on 29/11/2019 at 11:41am and i only get message that you have used debit card on etoll-1291683, i want to know i have registered for fastag successfully or not on hdfc helpline number they are not answering properly they are just telling me that we don't know and i have already mailed on fastag. Insolutionglobal.[protected]@gmail.com but no one is replying me

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days

For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

Note:- Dispatch details of the TAG will be shared with you through SMS

-Nadia
HDFC Bank Customer Assistance

Dec 02, 2019

Updated by ankit06jan Dear Team,

How can you confirm the status of the fastag without having my basic details. Also i have still not received any confirmation until now. Request you to kindly share the confirmation email or sms confirming the status of fastag

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Address: 600113

Reference number - hfr647052, i had submitted an application for hdfc fastag on 27-nov-2019 with a payment of rs.500/-, as per hdfc bank once we complete the payment process we should get a mail with fastag application details. I have not received the same. Also their toll free number doesn't work, it is busy all the time or no one attends. Can someone please help.

Reference number - hfr647052
Date :27-nov-2019

Kindly provide an update on the fastag or return the amount deducted.

Thanks

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & is under process you will be receiving the Tag with is 7-10 working days from date of application For any further assistance you may write to us at fastag.[protected]@insolutionsglobal.com or call customer care @[protected] Note:- Dispatch details of the TAG will be shared with you through SMS The delay is due to exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

-Nadia
HDFC Bank Customer Assistance

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Address: 608301

Hi team,

Yesterday i have registered fastag from my account. But due to technical issues the first time payment failed and i did receive any msg and mail notification. Then i started registering new one and it got successful and received mail notification

But today morning when i’m checking mails got one more mail which for failed transactions

So now i have two requests for my same car...

Reference numbers
Hfrt14061
Hfrt13538

Car registration number
Tn91c2533

In that one i made via credit card and one is from my debit card

I’m requesting you to cancel any one of the transaction and please re-credit the same

Note : i have contacted the bank customer care. They have asked you to contact

Thanks
Rajkumar s
+91 [protected]

Jan 6, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj

HDFC Bank Customer Assistance

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Address: G-2, Kalpana Shilp Building, Cabin Cross, Karigaon, Bhayander East, Thane, Maharashtra, 401105

Dear sir / mam,

Myself pon shanti sundar was using the hdfc credit card ending with 3843 but due to some reason unable to pay the dues.in meanwhile the outstanding crossed the limit and i settled the amount in 8 instalments.
Also, find the latest hdfc credit card statement for the reference.

Require the settlement letter for my bank for some reason.

Name:- shanti sundar pon
Mobile no:[protected]
Credit card no:[protected] xxxx 3843
Mail id: [protected]@yahoo.in

Jan 8, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to contact our Debt manager at[protected] / 33016802. Alternatively, please feel free to write to us at: PriorityRedressalRPM.[protected]@hdfcbank.com, we shall assist you.

-Anay
HDFC Bank Customer Assistance

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It’s been nearly a week since i ordered hdfc fastag (Application reference number: hfr496406). All the payments have already been done i also got a confirmation saying my fastag has been approved, but i haven’t received my fastag yet and i haven’t heard back from the bank on the status of my application and their toll free number is always busy.
So please help me resolve this issue by updating me on the status of the application.

Dec 31, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Please note that, after submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Bank Customer Assistance

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Applied for fastag and paid the amount and then the screen showed error, but amount was deducted from my credit card but, i received no email or any response from the fastag team regarding the confirmation. Tried calling customer support but the number they provided is not working.

I applied on 28/11/2019.

So either do a refund or deliver the fastag and other details required.

Jan 4, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com along with the transaction details or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 400104

Sir / madam
Witch email address provided from you for complaint about fastag payment acknowledgement is invalid
I kindly request you to you that please solve my issue as soon as possible because my rs. 500 is valuable for me.
Otherwise i have my legeal rites to proceed. &. This will goes against fastag campaigning. So request government also to look out about it.
I attached email failed message as screenshot image.

+1 photos

Dec 31, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance. And also if you making any attachment it should not be more than 2MB, kindly compress the file before sending it.

-Manoj
HDFC Bank Customer Assistance

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Address: 271,Vishnu Nilaya,Kempegowda main road, H.A Farm Post, Dasarahalli,Opp: Union Bank ATM, 560024

Hi,

I have applied hdfc fastag online and also payment is done on 27th, nov 2019. But still i didn't receive any reference number or confirmation email.

Payment has been done from credit card and transaction succeed.

I'm trying to reach customer care number [protected]. It is always busy and never connected.

Please help me to sort out the issue. Also let me know if any chance to get a solution in hdfc bank.

Registred mail id k. [protected]@gmail.com

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Address: 520004

After payment completed showing error page and money deducted 2times tried to contact customer care but always busy or not accepting call what should i do, will 2 tags deliver? No information about delivery through mail or message
Is there any other customer care number or mail to contact?, what about 2 times deduction can i cancel?

Applicationreference number : hfr660566

HDFC Bank customer support has been notified about the posted complaint.

Dec 07, 2019

Updated by velagaletisindush still no response from HDFC bank team

Jan 16, 2020

Updated by velagaletisindush this is not resolved, they are just sending emails like"please accept our sincere apologies for the delay in resolving your query"

I have complained on November still they didn't resolve .waste of money please don't take HDFC fast tag.

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Address: No: 13/6, New street, pallavaram, Chennai, Tamil Nadu, 600043

Hi team,

I have applied for the fastag in hdfc online. I have filled in all the details and submitted the docs. Finally after the payment of 500 made, i received an error and my money got deducted. I made the payment through hdfc debit card. Please check and let me know how do i claim my fastag now. I tried calling to the fastag customer toll free number and it was continuously busy for hours.

I was asked to contact fastag team through email : status. [protected]@sahaj.co.in but it is invalid and bouncing back.

Please help...

Regards,
Baskar.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 29, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

R

Raghavendra Rao D V

from Bengaluru, Karnataka

Nov 29, 2019

Yes it happened to me as well. PLEASE DONT GO VIA HDFC.!!!

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Address: Fatehgarh Sahib, Punjab, 147301

Dear sir,

My customer id is[protected]
Wallet id is [protected] & reg. Mobile no. Is[protected].
Fastag issued to me for vehicle no. Pb23x9904 has been damaged and i mailed to hdfc bank earlier for issuance of duplicate fastag but no action has been taken by them. I have mailed on fastag. [protected]@insolutionsglobal.com. No response have been received on mail and no one is picking customer care number. Now...

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Address: 411028

Hi,
I got my fastag from hdfc when i brought my car. But now i have to recharge my account but i didn't have customer id & wallet id. So couldn't able recharge my fastag. I didn't received welcome mailer too. I tried to call customer care no, but it's not working. And i didn't find customer mail id.
Please let me know how can i recover my cutomer id & wallet id.

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HDFC Bank customer support has been notified about the posted complaint.

Dec 03, 2019

Updated by amanajre Still not got any response on my query. Also customer care service not working.

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Fastag application reference number hfr364679

In hdfc fast tag website i logs in my account, i found my email address and driving license number which you entered is wrong in road users profile.

You people have entered my hdfc bank account customer id instead of driving license number and also the email address is given wrong. All my transactions details will be going to unknown person through email. This is a pathetic situation i have faced from hdfc.

It's a clearly a clerical mistake from your end.

I am trying to call the toll free number provided fastag applications since last one week but no one is answering or the number is continuously busy.

I request you to kindly update the details at the earliest

Jan 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2019

HDFC Bank Customer Care's response Dear Customer,

For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com along with the correct details and screenshot of the webpage wherein incorrect details are updated.

-Nadia
HDFC Bank Customer Assistance

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Address: B-34 5737 ST NO 5 WARD NO 31, RAGHUBIR PARK JASSIAN ROAD HAIBOWAL KALA, Ludhiana, Punjab, 141001

I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount n 100 as insurance & 200 as the top up amount). The reference number of the application is hfr647397. I have uploaded final document and rc n bank detail as i am there customer. But i had not got nor any sms or any mail. How can i track my fast tag, when call customer care they not even pick any call
Here is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 7 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

HDFC Bank customer support has been notified about the posted complaint.

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I have applied for fastag from online hdfc bank portal. Payment of rs 500 made on 26.11.19 but after that no any confirmation msgs or mails received.
Also its customer service number is not working. Continuously i am calling to service number but it is showing only busy busy busy...
How could i get the cust id, wallet id etc?
Hdfc should not work for the customer mental harassment.

Dec 30, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write us using the below URL http://bit.ly/37nXtYy with your application number, date & amount of transaction, payment reference number and the reference id TT[protected]. A bank representative shall contact you as soon as we receive this information We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

-Nadia
HDFC Bank Customer Assistance

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Address: Miyapur

* this is second time complaint on this portal*

Earlier complaint resolved by hdfc team stating after 7 working days tag will get delivered but its been more than 7 workikg days on the below request and card has not been dispatched yet

Application ref no - hfr369841

I have applied for hdfc fastag on 14th nov 2019. After successful submission, message displayed as you will receive fastag in 7 days and representative will contact you. On 14th nov 2019, i received email with walletid saying account is created. But i havent yet received any mail or phone regarding dispatch of fastag.

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Verified Support

Nov 30, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

-Nadia
HDFC Bank Customer Assistance

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On 24th nov. I have received sms from hdfc bank with details of fastag like customer id and wallet id. Post that there is no any courier tracking of physical fastag sticker provided. Their customer care number is always busy. There is no any way i can track when i will get my physical fastag sticker inspire of paying all the charges and submitting all the documents

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Address: Flat No 11-B, Everest Building, Anushakti Nagar, Mumbai City, Maharashtra, 400094

Mumbai, maharashtra, india

I have applied for the hdfc fastag from hdfc fastag portal on 17th nov-2019.
I have paid online thru hdfc card but i didn't receive fastag even after waiting for more than 10 days. Hdfc promised delivery within 7 days.
Tried calling on their customer care [protected] many times but didn't get response.
Hdfc have sent message and email confirming that my fasttag is loaded with rs 200 and i would get the fatag within 3-4 days.
But fastag is not received from bank and their customer service number is also still not reachable.

HDFC Bank customer support has been notified about the posted complaint.

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