Submit a Complaint
Claimed

HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
Complaints 32944
Resolved
18420
Unresolved
14524
Good! HDFC Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that HDFC Bank step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to HDFC Bank

Having problems with HDFC Bank?

File a complaint and get it resolved by HDFC Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
HDFC Bank

HDFC Bank reviews & complaints page 584

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
F
Faraz Hussain
from Kolkata, West Bengal
Nov 30, 2019
Report
Copy

loan insurance refund issue

Hi team,

This is regarding the loan insurance amount that is pending for refund from hdfc life insurance team in tie up with pnb housing finance. This loan insurance has already been cancelled from hdfc life insurance but as they have not provided full refund only the surrender value it is still open on pnb side. They need to issue full refund of rs 2.5 lakhs instead they have issued refund of only rs 1.46 lakhs on the basis...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Kirthi Vasan
from Bengaluru, Karnataka
Nov 29, 2019
Resolved
Report
Copy
Resolved

Dear sir/madam,

Today i applied for hdfc fastag in which while doing payment it charged me rs. 500 whereas on-site rs. 300 was mentioned. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail (Kirthi. [protected]@ninjacart.com).

Also kindly provide the status of the fastag application with reference number hfr776688.
Jan 1, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 30, 2019
HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Ajay anna
    from Mumbai, Maharashtra
    Nov 29, 2019
    Report
    Copy

    I had paid by debit card by third party for fastag online and after the payment of rs 500 the page showed error pageon 29/11/2019. No communication from the bank recieved. Yet. The bank has confirmed the deduction of rs 500. The payment was done at posetoll1291683 and the txn i'd is[protected]. Kindly look into the matter as soon as possible. The customer care number for fastag always busy.
    HDFC Bank customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      B
      Barinder Sandhu
      from Delhi, Delhi
      Nov 29, 2019
      Report
      Copy

      Address: New Delhi, Delhi, 110009

      M using hdfc fastag and i has 960rs balance in it an still its blaclisted i called several times on customer care number [protected] but every time it’s busy plz reslove my problem customer id[protected]
      HDFC Bank customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        Mohitpahuja
        from Panipat, Haryana
        Nov 29, 2019
        Report
        Copy

        Address: Kaithal Road, Karnal, Haryana, 132001

        I'm here to make complaint about hdfc bank fast tag page, my account has been debited of rs. 500/- but hdfc fast tag page shows error at last page while amount get debited from my account.
        Vehicle no. Hr35g3965 with
        Etoll1291683 on dated[protected]:32 a. M.
        Reference number[protected]

        Please check it and refund my money. Because now i have applied from icici bank website and my transaction got successfully completed.
        Please refund my money. Really disappointed as there is no email id for complaint and toll free number is not responding.
        HDFC Bank customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Anoop Gautam
          from Gurgaon, Haryana
          Nov 29, 2019
          Report
          Copy

          Address: SOGEFI ENGINES SYSTEM INDIA PVT LTD, PLOT NO 244 UDYOG VIHAR, 122016

          I tried to purchase fastag today 29th nov 2019 from hdfc bank website. But when i went to final payment, the payment got deducted of rs. 500 from my hdfc bank credit card but final i got message for session timeout. Now hdfc fastag customer care numbers shows alway busy when i tried to get refund. I am already tried regularly for 4 hrs to contact them but was unable to contact..

          I don't have any reference number for for fastag... I only have the trasection id
          Etoll1291683

          Need help for rectifying my issue.

          Regards
          Anoop
          HDFC Bank customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            N
            NotFake
            from Mumbai, Maharashtra
            Nov 29, 2019
            Report
            Copy

            Stay away from hdfc fastag. Today on 29 nov 2019, i have applied for fastag through fastag campaign on their bank portal. I made payment rs.500 through debit card. Till the payment transaction, portal was working fine. The moment after i entered otp, that's it. Amount deducted from the bank and portal returned error page. When i check with bank cc, they confirmed amount was debited. And i have been told that to call hdfc fastag customer care number[protected].
            This never be reachable. And surprisingly no email to contact. My other car has icici fas tag since 2017, i never had this kind of issue with them. Their cc is much better than these *.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              I
              Irshad2890
              Nov 29, 2019
              Report
              Copy

              I have been using hdfc fast tag since feb and i used to login using mobile number and password. For the past 2 months i am not able to login.

              Customer id is required to reset the password and i do not have customer id with me.

              Could you please help me in resetting the password or provide customer id or wallet id to proceed further.

              Fast tag mobile number - [protected]
              Vehicle reg number - majaxxmrkajr84300

              As we know dec 1 onward, fast tag is mandatory and i have been trying to get support from hdfc, but no response yet.

              Please resolve this issue by today, otherwise i do not have any other option except switching to other dealers.

              Let me know if you need any further information. Quick response would be appreciated.
              Dec 02, 2019
              Updated by Irshad2890               I emailed to fastag.[protected]@insolutionsglobal.com regarding this issue.

              There is no response yet. I called customer thrice in the last 10 days, and they had taken this complaint and no communication or no actions yet.

              I have never imagined this much poor support from HDFC bank even though huge competitors found for fast tag.

              Please update me ASAP.
              View replies
              Dear Customer,

              Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

              -Anay
              HDFC Bank Customer Assistance
              Reply
              Irshad2890's [Complaint's author] reply, Nov 29, 2019
              The email address looks like fastag.[protected]@insolutionsglobal.com. how do I view the complete email address?
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                amitava145
                from Kolkata, West Bengal
                Nov 29, 2019
                Report
                Copy

                Address: Howrah, West Bengal, 711302

                I applied for fastag as per telephonic guidance by hdfc bank representative on 27th nov 2019.
                After credit card payment of rs 500/- the transaction shows me an error message as “session timeout or error on the page. Please try again after sometime.”
                I tried several times (At least 20-30 times) to reach fastag customer care but failed, either the phone says busy or out of reach.

                How to get the status of that transaction?
                HDFC Bank customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  kssandy03
                  from Bengaluru, Karnataka
                  Nov 29, 2019
                  Report
                  Copy

                  Address: 560097

                  Hi, i have applied for fastag online through hdfc bank portal and made payment of rs. 500 as part of registration. I was notified that the confirmation has been sent to my email id, but i have not received any update even after 2 days. And the customer care number is always busy and not reachable. There is no update on my status yet. Please provide update on my application status.
                  HDFC Bank customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    durgesh maddheshiya
                    from Bengaluru, Karnataka
                    Nov 29, 2019
                    Report
                    Copy

                    Address: Quadron HNZ Blk 2&3 PlotNo28, Quadron Business Park Ltd, 57Rajiv Gandhi Info Tech Park, Pune, Maharashtra, 411057

                    Hi HDFC Bank,

                    As checked in my account 885 rupees is deducted from account as mentioned Debit Card Annual Fee. Kindly review and refund my money asap.

                    Account Number : [protected]
                    Name : Durgesh Maddheshiya
                    Mo : [protected]

                    Regards,
                    Durgesh Maddheshiya
                    Mo : [protected]
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Amol Mahind
                      from Bansi, Uttar Pradesh
                      Nov 29, 2019
                      Report
                      Copy

                      I have applied for fastag application online via hdfc banking portal
                      My application reference number: hfr728644

                      After making the successful payment the screen got blank and did not get any confirmation via sms or email

                      Amount of 500 rs has been deducted from my account.

                      I am unable to connect to hdfc fastag helpline number from morning.

                      Please let me know the status of my application or if its not successful then please refund the amount deducted
                      HDFC Bank customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        N
                        naren.devaiah
                        from Bengaluru, Karnataka
                        Nov 29, 2019
                        Report
                        Copy

                        Address: 560008

                        Am an existing hdfc bank customer and applied for two hdfc bank fastags (Trackid:hr[protected]) and after payment of rs.1000 was processed on my credit card the webpage throws up a session-timeout error.

                        Calling the hdfc bank fastag customer care number has been futile as either it is always busy or no one answers the call.

                        What's the point of having something half-baked online. No way to track the application or reach customer care to enquire about this

                        I thought applying online would be hassle-free and fast... But looks like doing it the old-fashioned way is more hassle-free than online with hdfc bank.

                        Can hdfc bank please give me an update on this asap?
                        HDFC Bank customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          [email protected]
                          from Mumbai, Maharashtra
                          Nov 29, 2019
                          Report
                          Copy

                          Address: 400706

                          I have applied for fasttag application online and the application number is hfr21685.
                          After making the payment the screen got blank and there is none who can upfdate on hdfc call center. They ask us to contact on [protected], which busy since morning.

                          Need urget resolution, there is no space to check application status,,, subscribers are helpless.
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 29, 2019
                          HDFC Bank Customer Care's response                           Dear Customer,


                          Please email at fastag.[protected]@insolutionsglobal.com for better assistance.



                          -Manoj

                          HDFC Bank Customer Assistance
                          Nov 29, 2019
                          Updated by [email protected]                           While I will do it, but what have you done in this? Being a HDFC Bank Customer, you must take care of my Problem. ANy ways GOOD BYE >
                          Nov 30, 2019
                          Updated by [email protected]                           fastag.[protected]@insolutionsglobal.com
                          This mail id is not working, the mails are getting bounced.

                          Let me know correct mail id and the Application Number is
                          HFR721685. Please revert .
                          Nov 30, 2019
                          Updated by [email protected]                           On Fri, 29 Nov 2019 22:01:15 +0530 "Refund Complaints" <[protected]@mail.com> wrote
                          >Dear Sir,
                          This is to inform you that we have received your complaint to get better resolution please share your
                          contact number.

                          Regards,

                          Rahul Tripathi

                          A fake mail received from this mail ID, after providing mobile number, they call up from [protected] and ask the details of transaction, then they ask card or bank details and then OTP, to do a fraud transaction them sleves by saying that they will refund the amount. beware.

                          Beware
                          beware
                          there is no ne contacting from HDFC Banks side.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            Ra_Av_an
                            from Shamli, Uttar Pradesh
                            Nov 29, 2019
                            Report
                            Copy

                            extra interest charged on no cost emi on credit card.

                            Address: Grey Orange India, Orient Bestech Business Tower, Block A, Sector 34, NH-8, 122004

                            I bought One Plus 7T on[protected], using my HDFC Bank Credit Card with the option of No Cost EMI.
                            The actual price of the product was INR 39999.0 and i made payment using credit card with No Cost EMI option. During payment i checked the bill breakdown as : INR 38998.36 (price of product) + INR 1000.64 (discount offered by merhcant ---- Excluding 18% GST)
                            And it was mentioned there that INR 1000.64 will be charged as Interest...
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy
                            C
                            chaitanya cheruku
                            from Hyderabad, Telangana
                            Nov 29, 2019
                            Report
                            Copy

                            Address: Hyderabad, Andhra Pradesh, 500020

                            Hdfc bank has put a hold on my funds of rupees 235.90 as mi revenue hold through gefu, ac number is
                            Account number: [protected]
                            Ifsc: hdfc0000021
                            Branch: lakdikapul
                            The customer service is not able to give any info on this. I want to know why rs.235.90 kept on hold by hdfc bank?
                            First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful
                            HDFC Bank customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              P
                              Patel Ujjaval
                              from Mumbai, Maharashtra
                              Nov 29, 2019
                              Report
                              Copy

                              Address: Kharvasa road,dindoli, Surat, Gujarat, 394210
                              Website: Ujjavalpatel [email protected]

                              I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr649228 i have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

                              There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

                              I have been with hdfc for 7 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
                              The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
                              Nov 29, 2019
                              Updated by Patel Ujjaval                               My fasteg reference HFR649228 NOT UPDATE DETAIL PLS SEND REPORT ME

                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Ashoka Kohli
                                from Agra, Uttar Pradesh
                                Nov 29, 2019
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: Hul haridwar, 249403

                                Hi,

                                Today, 27 nov 2019, rs 177 had deducted from my hdfc account. When i checked the deduction the detail is showing there as "3rd party cash txn inc gst". I am not aware about this deduction? Why the account has been deducted on such an amount without informing to the customer? It is really unsafe to keep funds in account.
                                Haw to retan my muny
                                Regards,
                                Ashok kumar
                                Jan 5, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Nov 29, 2019
                                Updated by Ashoka Kohli                                 Return my money quickly
                                Verified Support
                                Nov 30, 2019
                                HDFC Bank Customer Care's response                                 Dear Customer,

                                We have checked our records and confirm that the charge of Rs. 177 levied to your account pertains to third party cash transactions.

                                HDFC Bank offers the customer, convenience of anywhere banking in any of our branches along with the extensive ATM network. However to deter indiscriminate deposits and to offer the service in a controlled manner, third party cash transactions are permitted at a nominal charge. Levy of this service charge, as with all other service charges levied by the Bank, is at the sole discretion of the Bank.

                                Third-Party cash transactions (deposits and withdrawals), at any branch through teller counters, would be accepted in Savings accounts up-to a limit of Rs. 25, 000 per transaction per day. This service would be offered at a nominal charge of Rs.150 per transaction, plus applicable taxes irrespective of the amount deposited/withdrawn.

                                -Nadia
                                HDFC Bank Customer Assistance
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Sheena Dcruz
                                  from Delhi, Delhi
                                  Nov 29, 2019
                                  Report
                                  Copy

                                  Address: 110014

                                  I have paid in cash my emi on 26th oct, again on 28th they debited emi amount from my account. As i called on customer service, they said that debited amount they have adjusted in my bouncing charges, but most of the time when amount was available they didn't debit from the account, and send person to collect cash after bouncing the cheque. And applying unnecessary charges.
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Sunil Dalei
                                    from Mumbai, Maharashtra
                                    Nov 29, 2019
                                    Report
                                    Copy

                                    Today[protected] around 12pm i have tried to issue a fast tag (Hdfc) through on line. After completion of all the steps payment of rs. 500/- is also made by me through hdfc credit card. The amount has been also debited but no confirmation made on purchase of fast tag till now. After the payment a message is displayed on the monitor that is "session timeout or error on the page. Please try again after sometime." i tried to contact customer care but the number remain always busy. Please issue the fast tag in favor of me or else the amount may be reimbursed.

                                    Sunil kumar dalei
                                    Mob-[protected]
                                    Cuttack, odisha
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Related businesses

                                      Oriental Bank Of Commerce
                                      1
                                      (613)
                                      Paynimo / TechProcess Payment Services
                                      2
                                      (1230)
                                      State Bank of Hyderabad
                                      2.1
                                      (489)