HDFC Bank Complaints & Reviews

I registered myself for fast tag today dt 29th nov 2019, using hdfc credit card (Using hdfc website). It is for my personal vehicle. The amount of rs500 got deducted but the next screen accured as 'error'.
I am unable to trace the form now.
Called hdfc fasttag cust care but it is busy all the time.

Need help

Rgds,
Sachin shaligram
[protected]

Hi,
I am a hdfc bank customer, and i have applied for fastag online via website.
Payment has been deducted and after such payment deduction the session got timed out and there was no confirmation email or sms nothing.

Transaction id is[protected]

I have tried calling their toll free helpline number, but the number is busy from past 4 days.
I also visited the bank branch and the branch people have advised us to wait saying that this is the issue with all the customers and we can't confirm anything.
They have requested to wait for 10 days.

Please provide an appropriate solution for this problem as fastags are compulsory from 1st dec and we might be penalised for non usage.
Customer should not suffer

I had applied for hdfc fastag through online portal of hdfc using my customer id. After receipts of payments there is no confirmation on delivery and other status. Amount is debited from account and no confirmation mail or communication. Details provided below. Kindly look in to and update me the status.

Vehicle no:tn37ch6473. Customer id :[protected]. Amount piad on[protected]:27 pm.

I have applied hdfc fastag through online and made payment of 500 inr the reference number of the application is hfr546345. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 9 years now (Saving acc, cc, loans,) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

I have noted that my permanent & communication address mentioned in my customer details of fastag id:[protected]
Is wrong which may please be correct according to my aadhar card. I have sent multiple mail (On 5/11/19, 11/11/19 and 19/11/19) to correct it it but still not resolved. Please acknowledge my mail and do needful on priority.
I have sent mail on fastag. [protected]@insolutionsglobal.com email id.
I have tried to send on fastag[protected]@insolutionglobal.com but could not able to do from yahoo mail. And talked to multiple time on customer care they told me to send mail again and again.

Dear hdfc fastag team,

My application reference no. Is hfr329397 dated 6th november 2019. My customer id is activated on 15 november 2019 is[protected] but i had not received fastag.
The fastag is used in toll plaza today at 14.45 p. M. An amount of rs 105 is deducted from my walled. As i had note received any fastag till date. Kindly take this matter seriously as my fastag is misused. Also refund my amount deducted.

Before 2-3 days i proceed for hdfc fastag, all the process was done perfectly and load the documents which require, then i done the payment, after amout deduct from my credit card account, process was hung, no any other information i got from your bank

So let me know process was finished or not, if done then cancel my application because i done it from other bank,

Try to contact your customer complaint help line no. [protected] since 3 days but your line is continuously busy, i dont know whyyyyy

This is happen with my three friends also,,

Kindly look over the matter and revert me,

Expect revert from yourside

My client id is 71241876. I had removed policy of rs 100000 (Yearly payment) in the year 2014 for a term of 10years. The said policy was withdrawn by me only after the date of expiry lock in period i. E 20/09/2019. But in return we got only rs 59000/- extra. Whereas the policy was promised to give us rs 900000/- in return. Hdfc life had promised for returns nearly upto 9/1000000/- but however when after completion of lock in period was over we did not get the expected return amount from our policy.

I was trying to buy a fast tag for my friend's car(KA05MK7350). After paying money(500) i got a page saying session timeout. However the money got deducted from my HDFC savings account. Unfortunately i couldn't take the snap of the error page. Please help.

Bank Name is HDFC

Dear sir/ma'am

In july 2019 (22nd july 2019, 24th july 2019), i filed a online written complaint for not getting replacement of debit card on their website. My debit card was valid upto 04/18.
25th july 2019, i filed complaint on hdfc mail ids. On july 26th 2019, i had received call from branch manager-hdfc bank. I am very surprised when he told me that hdfc bank has already issued me two debit cards and also replacement of my expired card has been shown in system.. Fact is that only one card has been issued by hdfc bank to me. He told me that replacement has also been given. He said it had been dispatched but he doesn’t know why it has not been delivered. I asked him about dispatch and receipt detail but he has no reply.
Secondly branch manager accepted that it’s their responsibility to inform customer in advance about expiry of card and as per system.
On july 30, 2019 i received one more mail from branch manager in which he regretted and mentioned that branch has started internal investigation behind non issuance / delivery of debit card before expiry date and ensured to respond within 7 days but no reply.

After reminder, on 1st august 2019 he sent me reply that as per their records renewal card has got delivered in the month of mar'18 through courier and my father has received the same and expiry of new card is year 2023. Just he read my father’s name from my address mentioned in my account and made story like this.

Anyhow i asked him to send me the scanned copy of receipt, he has nothing to share but i have not received any response.
After reminders, i have received call from branch manager on 23rd august 2019. Same day he again called me around 2.30 pm and asked me that senior executive from md office (Corporate) is there and she also wants to be part of telecon. She listened and asked me about whole complaint. She asked me to send her screenshot proof for expired debit card as being shown as active in account.
Main issues are:
• in their feedback, hdfc bank always claims to respond within two days but they didnt give even a single response for online complaints (Their website).

• some months back i went to other city and use my debit card but unable to use it. I had to borrow money from my family friend. If in other state, i had no option to get money, then who was responsible for the consequences which i had to bear (Specially being woman customer) due to bank irresponsible approach and system failure

• my debit card was valid upto 04/18. If it is expired how it is active till date.

• as per hdfc bank, two debit cards had been issued in my name. Where is second card? If really hdfc bank has issued second card and if some other person is misusing second card then who is responsible?

• if system is there for automatic replacement of debit card before expiry of three months, then why system got failed.

• bank charge heavy amount for services and least concerned about customer who are paying to bank.

• if during telecon on 26th july 2019, branch manager-hdfc bank had no detail of dispatch then how all of a sudden, he was so sure about dispatch detail on 1st august 2019 (Mail)

• if bank claims that they had issued replacement of card then why don’t they share dispatch detail? Only fake evidences and information.

• mails communicated to md and other but all hv taken matter lightly.

Due to such banks only customers cry later on like customers of pmc bank/yes bank/pnb bank and so many such banks.

I request you to look into this matter and because of irresponsible /unprofessional and unethical behavior /lack of system transparency/fake and manipulated statements/deficient service to resolve issues, it is most respectfully prayed that honorable authorities direct the bank to pay damages for not providing replacement of debit cum atm card till date and mental harassment /agony and cheating the customer as per consumer protection act 1986 amendment 2019.

I have all records available as proof. (Pls ignore complaint no [protected].. Without attachment)

Thanks/regards,
Ritu sareen
([protected])

Applied for fastag on november 22, 2019.

Fastag app ref#: hfr441416
Wallet is created, money is added by hdfc bank.
I have not yet received fastag rfid.
There are none notifications regarding the hdfc fastag rfid is being dispatched or not.
There is no support email address provided to contact customer care.
Customer support [protected] is busy constantly (Trying since 4 days).

My hdfc credit card will expire next month. I have updated my current address (Bangalore) in bank and address got successfully updated on nov 5, 2019. The new card dispatched on nov 8, 2019. But the card is delivered to my old address (Chennai).
I have got call from my chennai office stating they have received one credit card.
I am following up with hdfc phone banking from last 20 days. But i am not getting the resolution for this issue. Someone from bank said me to go and collect from chennai. If am able to go there then why would i update my address.

Please take this as priority issue and do the needful.

I applied for fastag on hdfc portal on 28th november using my hdfc debit card 500 rupees were deducted but i didn't receive any message from them yet. I contacted bank on phone banking for the same they give me toll free number [protected] and email address status. [protected]@sahaj.co.in but email adress is wrong and toll free number doesn't work what should i do

Dear sir / mam,

Myself pon shanti sundar was using the hdfc credit card no. [protected] but due to some reason unable to pay the dues.in meanwhile the outstanding crossed the limit and i settled the amount in 8 instalments.
Also, find the latest hdfc credit card statement for the reference.

Require the settlement letter for my bank for some reason.

Name:- shanti sundar pon
Mobile no:[protected]
Credit card no:- [protected]
Mail id: [protected]@yahoo.in

Please do the needful.

Date of incident - 11/29/2019
Registration number - hfr754178
I have made the payment (Rs 500) for the fastag but have received no confirmation from them about the payment received or by when i will receive my fastag. Very bad service

The toll free number provided on the website is constantly busy as well so there's no way to get in touch with the customer complaints department

I have applied hdfc fastag through online and made payment of 500 inr (Tag deposit amount 200, amount to be loaded 200, issuance fees 100 the reference number of the application is hfr752142. I have uploaded rc during the application and paid amount rs 500 which has been deducted from my account. I got error page after that related to some server issue and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 10 years now (Saving acc,, loans) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

I am a tcs employee from bhubaneswar. Using hdfc food plus card from last 3 years. I had also lost my food card. Blocked the card through hdfc phone banking. Applied for a new card online. Now i have got a new one.
But how can i transfer my previous amount balance to the new one. Tried to contact customer complaint number. But did not get connect.
Please help.

I applied for a fastag through hdfc bank on the 29th of november 2019. I made my payment through my hdfc debit card.
I middle of transaction, the system shows error and 500rs have been debited from my account. I didnot know status of my fastag.
Let me know how to see my current status of fastag.
Transaction is done, but no message regarding fastag issuance.

On november 25th i had applied for the fastag through hdfc bank online... I have given all details and submitted the required documents... I have paid the amount for the fastag... But havent recieved any confirmation email yet... It has been 4 days already.. And the toll free number is always busy... I want someone to send me a valid toll free or an email id to check the status of the fastag because i will be needing it from the first of...

I have applied hdfc fastag through online and made payment of 500 inr.
The reference number of the application is hfr709338.
I have applied on 28th nov 2019 since then there is no updates and welcome letter to my registered mail and no way to track my application status.

There is no way to contact hdfc fastag guys as the customer care number also given its busy or not being attended.