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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025

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Address: Gwalior, Madhya Pradesh, 474001

Hi,

I was trying to apply for hdfc fastag on nov 28, 2019. As i have a savings account in hdfc since june 2019, i thought of availing the hdfc fastag facility.

I wanted fastag for my personal vehicles so total amount to pay was shown as rs.500

After i was done with payment, a screen appeared that showed "session timeout or error on page. Please try again after sometime"

However, amount of rs.500 was deducted from my savings account.
I am not sure if my request was successfully put.

I called on the hdfc fastag helpline number [protected]. But this is always busy or not reachable.
There is no way to track the application. Neither the normal hdfc helpline people know anything about it. They asked me to wait for 24 hours.

I was not expecting this atleast from hdfc bank

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 5 working days.

-Nadia
HDFC Bank Customer Assistance

Nov 29, 2019

Updated by gargshubh200 Mobile number registered :[protected]
Email ID registered: [protected]@yahoo.co.in

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Address: Bangalore, Karnataka, 22

I had applied for the fast tag through hdfc online i have paid 500 payment also via application numberhfr684955 now how can i get.
When am submitting fasttag application while last steps payment options came i had paid 500 through credit card. Then it's showed session over. Already my payment deducted from bank. Kindly let me know. Also still i have not uploaded any documents like rc. Licence and all.

Awaiting reply
Chidananda

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 28, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

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Hi,

I applied for hdfc fastag today i. E. November 28, 2019 and mentioned my customer id corresponding to my hdfc bank savings account. After providing necessary details and uploading a scanned copy of my vehicle registration, i was requested to pay rs. 500 and i selected my hdfc debit card for payment.

After i was done with payment, an error screen appeared that showed "session timeout or error on page. Please try again after sometime"

However, amount of rs. 500 was deducted from my savings account.

I am not able to review in any way whether my request went through.

Hdfc payment reference number[protected], date 28 nov 2019, narration pos 416021xxxxxx4106 hdfc bank ltd fa.

Please let me know the status of my application and reverse the transaction if the application for fastag has not gone through.

Dec 31, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID: 2065468 and will revert to you within 7 working days.

Please feel free to write to us using below URL further assistance

https://bit.ly/2RfT843

-Anay
HDFC Bank Customer Assistance

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Address: 560075

Website: getprepaidcard.hdfcbank.com/Fastag

I applied for hdfc bank fast tag. Rs. 500 was deducted from my bank account
The details of payment are
Paid to pos 416021xxxxxx2355 hdfc bank ltd fa
Transaction id :[protected]
Date : 28 nov 2019
Amount : 500.00
However the website gave me error "session timeout or error on the page. Please try again after sometime."

When i called hdfc bank customer service they refuse to entertain fasttag complains and advise me to call[protected]. This number is forever not reachable. There is no number and i have no visibility to what happened to my money or the fast tag application

Nov 28, 2019

Updated by Yogesh Devi I have reached out to my HDFC bank relationship manager. will keep you posted if he can do some fact finding here

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 28, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Thane, Maharashtra, 401107

Hi,

After i submitted online application for hdfc fastag, rs. 500 deducted from my hdfc savings account. There is no communication from hdfc fastag or any email confirmation i received. Customer care do not have any clue regarding this.
The fastag customer care number no one is picks up. The email id provided by hdfc customer care is invalid. I am not sure where to reach.

Jan 2, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Dear Sir / Madam,

I have applied for a fastag on 23/11/2019 and my application reference number is HFR361365. I have received my user ID and password last week.

But till now I have not received my fastag courier. Could you please let me know the status for the same.

The customer care number is also busy and we couldn't reach them to know the status.

Thanks & Regards

S. Mahalakshmi

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Address: 560099

Dear siri
Have registered for new fast tag for 2 vehicles
1. Ka51mb7853
2. Ka51ae1331
I paid through my hdfc credit card. I received a message from my credit card that i have spent 1500 on credit card — at etoll 1291683 on[protected]:12:27:06.
I did not receive any application number nor the complete application details. Please let me know the status.
The registration name is : narayana nethralaya
Phone: [protected]

Dec 29, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 7 working days. -Anay

-Anay
HDFC Bank Customer Assistance

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Address: Nashik, Maharashtra, 422009

I have paid rs.500 to hdfc bank for fastag. Rs.200 as security deposit and
300 as recharge amount. After payment i received a mail saying that fastag is issued but i haven't received any reference number to track my application. The customer care number provided by bank on its website is always busy. I have received customer id and wallet id which helps me to login but still wont help to track my fastag. Please help me as it is very important.

Dec 31, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application for issuance has been received and is under process. You will receive the Fastag within 5-7 working days. Our team will send dispatch details via SMS once the tag is dispatched. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

-Nadia
HDFC Bank Customer Assistance

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Address: samsung india electronics pvt ltd, b-1,sec-81,phase-2, Gautam Buddh Nagar, Uttar Pradesh, 201305

I have applied hdfc fastag through online and made payment of INR 500. The reference number of the application is HFR546129. I have uploaded Rc & PAN Card and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status

+1 photos

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 7 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 06, 2019

Updated by mangal3847 Till now no any dispatch update from HDFC bank regarding my fastag.

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I have just now (28/11/2019) applied for fastag thru hdfc portal at hdfc bank (Branch address - showroom no. 3, mayfair tower cts no. 28, mumbai pune road, shivajinagar, pune -411005). The application went thru and i paid rs 500/- via my credit card. Thereafter my amount got deducted but the application went blank. This was being done by the bank official. She forgot to note down the application number. Now, i am unable to track my fastag status. Either i need refund of my amount or the fastag delivered at my address. For reference/ tracing the application, my car registration number, mh12mw8930 or driving licence no. Mh[protected] can be used, which has been put in the application. Now, i cannot apply for new fastag till this issue is resolved.
Please intimate progress / resolution of this complaint on my email - nick. [protected]@gmail.com

Nikhil vaidya

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

Nov 28, 2019

Updated by Nikhilv69 What is this email id : fastag.[protected]@insolutionsglobal.com ? I am unable to send email to this.

Please resend the email id once more. The 'protected' word needs to be replaced with the hidden content.

Nikhil

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Hi,

I am holding HDFC salary account and the details shared below, as it's a salary account there should not be any annual fees as informed by HDFC Executive whole opening account but recently the fees got deducted from account and also some money is on hold.
Please reimburse the debited amount for the same and also the money which is on hold by bank

Following is the Debit card annual fees deduction reference number

01) Ref : MIR[protected]
DATE - 28/11/2019

02) Ref : MIR[protected]
DATE - 29/11/2019

HDFC Bank customer support has been notified about the posted complaint.

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Address: Nashik, Maharashtra, 422009

I have paid an amount of 500 to hdfc bank for fastag. Rs. 200 as security deposit and rs. 300 as recharge. Now i have received a mail saying that my fastag is been issued but i have no clue weather it is dispatched or not. The customer care number is always busy and there is no other way to contact hdfc fastag people. I have received customer id number and wallet id which is helpful to login but still there is no section in it saying to track application. My customer id is[protected]. Please help me with this issue it is very important as without fastag they won't allow cars to pass tollway gates.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

Nov 28, 2019

Updated by harshpujara27 The email Id is wrong

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H

harshpujara27

from Nashik, Maharashtra

Nov 28, 2019

The email id provide is wrong.

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Address: Hyderabad, Telangana

Sir, today on 28/11/2019, i filled application and made rs 500 payment through my hdfc bank credit card. After my payment the hdfc fastag registration site was disappeared with timeout error. I am not able to contact hdfc customer care. Please revert back my money or send my fastag immediatly. Send me immediate confirmation through my mail. [protected]@gmail.com. My vehicle number ap24ay2728

Nov 28, 2019

Updated by Bpr@ Sir, Today on 28/11/2019, i filled application and made rs 500 payment through my hdfc bank credit card. After my payment the hdfc fastag registration site was disappeared with timeout error . I am not able to contact hdfc customer care. please revert back my money or send my fastag immediatly. send me immediate confirmation through my mail. [protected]@gmail.com. my vehicle number AP24AY2728

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 28, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj

HDFC Bank Customer Assistance

Bpr@'s [Complaint's author] reply, Nov 28, 2019

fastag.[protected]@insolutionsglobal.com its not exists was shown to putup mail. So please can u please send me the exact mail id to which the mail to puton.

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Team,
I have purchased fastag on 13rd novermber & reference number is hfr366555. I have not received rfid yet and there had not been satisfactory answer from the customer care channel. I had been associated with hdfc since 13 years and been a preferred account holder. Still service is pathetic & seems more like working with some contracters unlike hdfc. Please look into the mattar and see through that it doesn't impact the hdfc brand.

Regards,
Nirav

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 7 working days.

-Manoj
HDFC Bank Customer Assistance

Dec 09, 2019

Updated by niravjpatel It is already 19 working days without receiving anything on it. It is really pathetic & highly unprofessional not to receive fastag even after so many follow-ups.

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Address: HDFC Bank LTD, Sy No 183/3, Sarjapura Rd, Anekal, Bengaluru, Karnataka 562125

I am an existing customer of hdfc bank. I visited the dommasandra hdfc branch (Bangalore) to open a ssy account on 8/11/2019 but as of today no updates on the same. The initial deposit amount to open the ssy account has been deducted long back. The staff in the branch are not able to help. Based on hdfc bank's reputation and services, this is least expected. I would like hdfc bank to take appropriate action to open the ssy account asap.

Dec 31, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you in 4 working days.

-Nadia
HDFC Bank Customer Assistance

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A

Ashikesh Shah

Sep 10, 2021

They take months and months and still there is no update, not even customer care numbers have any clue neither the branch. Most pathetic experience

Ashikesh Shah's reply, Sep 10, 2021

And usually the give response like will update in 4-5 days and then you just keep following

Ashikesh Shah's reply, Sep 10, 2021

I have applied to open SSY account in HDFC BANK Chinchwad Pune branch since July 2021. So many follow ups and branch visits still the account is not created and no one has any clue they just give you further dates for follow up. Branch executive and relationship manager do not even care to update and gives fake updates in system that we tried calling you. Never had such pathetic experience in 10 years of banking service with HDFC.
Even they are not ready to provide escalation email id of some superior person with whom one can follow up

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Address: Flat no-1, block. -67, sector-6 parwanoo, Solan, Himachal Pradesh, 173220

I have applied hdfc fastag through online and made payment of 500₹. The reference number of the application is hfr677671. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 4 years now (Saving acc, cc, loans,) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
Regards
Munish kumar
+[protected]

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 28, 2019

Verified Support

Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Mahbubnagar, Andhra Pradesh

I hve paid 500 online for hdfc fastag and the amount is debited frm my account.
There is no sms/mail frm hdfc fastag team and their toll free number is always busy. Cannot login as i do not have wallet id.
There is no means to contact fastag team, nothing on website to track applications. Either refund my amount or let me know the status of my fastag.

Aug 8, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 28, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com to share Registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number for us to check and assist you further.

-Preethi
HDFC Bank Customer Assistance

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Address: 411028

Hi
My fastag ac is charged wrongly while driving from pune - mumbai & from mumbai - pune on[protected]
Account no. - [protected]
Here are transaction details.
[protected] 10:58:55 [protected] talegaon toll plaza mh12gn108 138.00 vc4 e 9/22/2019 11:09:46 am car/jeep/van
[protected] 12:23:38 [protected] khalapur toll plaza mh12gn108 138.00 vc4 e 9/22/2019 12:38:31 pm car/jeep/van this should be rs 92
[protected] 17:26:15 [protected] khalapur toll plaza mh12gn108 138.00 vc4 w 9/22/2019 5:35:32 pm car/jeep/van
[protected] 18:15:17 [protected] talegaon toll plaza mh12gn108 138.00 vc4 w 9/22/2019 6:26:38 pm car/jeep/van this should be rs 92

I had complained earlier but no cation.
Kindly refund rs. 138 x 2 = rs 276 asap

Regards
Prasad shintre
[protected]@gmail.com

+1 photos

Dec 30, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Please note that we have shared your comment with the FasTag Team and the FasTag Team will revert to you with regard to the same. For any further clarification or assistance, please feel free to contact FasTag Helpdesk at[protected].

-Nadia
HDFC Bank Customer Assistance

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Please, contact us immediately

Hdfc bank fastag — about application tracking

My
House no 208 c, modeltown, karnal, haryana, india
Nov 28, 2019
Submit a complaint
I apply for fastag and complete all processes and when i came to submit fees of rs 500 it show me error and after 30 minutes amount of rs 500 is deducted from my account on[protected].
My application reference number : hfr666472. So please revert me as soon as possible.

My track id of payment deduction through hdfc debit card no 6102 is rs 500.00.

My contact no [protected]

+1 photos

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 29, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 29, 2019

Verified Support

Dear Customer,

You are requested to kindly contact our FasTag HelpDesk at[protected] with regard to our query and the HelpDesk executive will assist and guide you.

-Nadia
HDFC Bank Customer Assistance

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Address: 500090

I was trying to apply for hdfc fastag on nov 28, 2019. As i have a savings account in hdfc since 2011, i thought of availing the hdfc fastag facility.

I wanted fastag for my personal vehicles so total amount to pay was shown as rs.500

After i was done with payment, a screen appeared that showed "session timeout or error on page. Please try again after sometime"

However, amount of rs 500 was deducted from my savings account.
I am not sure if my request was successfully put.

I called on the hdfc fastag helpline number [protected]. But this is always busy or not reachable.

There is no way to track the application.

I was not expecting this atleast from hdfc bank. This is very bad experience and i feel cheated.

Could somebody from hdfc please look into this matter and help?

Dec 31, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj
HDFC Bank Customer Assistance

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