HDFC Bank Complaints & Reviews

Hdfc bank's fast tag that i applied on 11nov was processed on 24 nov of the same year 2019. But to this day i have not received the fast tag. The toll-free number does not work most of the time and the help email id does not exist. Once when i was able to connect the agent said the fast tag was still under process. Processing should not take a month at this age.

Application reference no: hfr 355 842
Customer id is[protected]

I have applied for the fastag from hdfc bank fastag portal 4/12/2019. I have already paid all the charged but i didn't got any response from hdfc. I have just received application no hfr896844 but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Hello,

I got customer id and wallet id for my fastag but did not receive physical copy.

Application reference number : hfr468168

I received a message on 28th november 2019 saying - your fastag has been created. Card will be dispatched in 3-4 working days.

After that no communication.
I am customer of hdfc bank since 2010.
I trusted hdfc, but no hope after this incident.
Could you resolve the issue as soon as possible.

I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr593346. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended and this is the worst moment with them.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

With regards,
Mathan

I have applied for hdfc fastag on 04/12/19 and my application id is hfr898882. I have got sms and email that my fastag has been issued on 04/12/19 but i couldn't get any dispatch status yet. The helpline number is always busy. There should be some kind of tracking available for customer or hdfc should keep user updated about the delivery status. I often go out of state and need the fastag urgently. Please deliver my fastag on priority basis.

I had applied for the fastag from hdfc website (Online) on 27th nov.2019. Application reference no. Hfr626946, i received a sms that my wallet id was generated on 30th nov. And i will get my fastag in 4 working days as per sms received on 04 december, 2019. But since then i have got no response from the hdfc fastag. Also their customer care no. Is not working, always say busy.
My account has already been deducted with the fees 500.0 and other charges. Further i have recharged it with rs.300.00 on 01 december, 2019. Total amount rs 600.00 is present in my wallet.

It is very unfortunate to believe that such a reputed private bank have such a careless & irresponsible staff and service.

Hdfc management have to look into this matter, otherwise, i have to take the shelter of the hon'ble court for the justification and damages to my personality.
Sir, if you are incapable to take the action, please return and deposit my amount to my account number within two days of this complain otherwise i have to go for other legal options, consumer court as i am unable to cancel my registration with hdfc and want go for some other vendor
Please accept my thanks in advance.
Yours
Dr ravindra k. Singh

I have applied for fasttag on 1st dec 2019 and i have received my wallet id [protected] on 6th dec 2019 but i haven't received the fasttag.
Kindly let me know the fasttag status.

When will i get my fasttag, courier details etc.

I have tried reaching the customer care number but always engaged. One of the worst customer care number ever. Whenever i dial customer care number ([protected]) it is engaged / currently busy. I am not sure how hdfc going to support the customers on fasttag when customer care was always engaged.

Hoping for the best solution!

I've submitted the fast tag application on 02-dec-2019. Fast tag user credentials are received. But tag not received. I can't connect to customer care via your toll-free number as it is always busy.
My customer id is[protected].

I have received my walled id but not received the tag. Its been more than 20 days. The fast tag deadline is also approaching. I have attached my application details. My application no. Hfr373702
My wallet id [protected] and customer id[protected]

Hello,

I got customer id and wallet id for my fastag but did not receive physical copy.

I have already open complain no [protected] with them but still did not have any update.

They have mentioned that i did not mentioned hfr? No one is giving explanation for this.

Also on 28th nov i got sms that fastag will get deliver in 3-4 working days but still did not receive it.

Thanks,
Tejas

Hi,

I wanted to know the status of my fast tag application - hfr798628. I have applied for same using hdfc fasttag portal on 30-nov-19. The amount rs 500 has been deducted via net banking from my hdfc but i have not received the soft copy of my application form. And the documents were not uploaded.

The tollfree customer care number provided is just useless. Please revert as soon as possible.

Application number : hfr798628
Registered mobile number: [protected]
Registered email - [protected]. [protected]@gmail.com
Vehicle registration no (Rc): ka03my9252

Dear sir,

This is to inform you that my registered phone number is [protected].

I am using hdfc credit card since 2013. Limit of my credit card is 65, 000/-.

From last 2-3 years i am paying 4-5 thousand per month as told by your executive with phone number [protected].

Many times i have transferred money in his account which he paid for my credit card.

After paying so much money now your employee with phone number [protected] is calling me to pay 65 thousand in one go. His name on true caller is "farzi vakeel sahb". He uses pathetic language with the customers.

He is calling my family and using abusive language with them.

I feel cheated after paying so much money.

I am going to consumer forum now.

Regards,
Tarun panthari
[protected]/[protected]

I have applied for fastag through online under application no. Hfr886034 and confirmed that successful payment transaction of rs.500 on 4th december 2019. Hdfc bank's indicated that representative will call me & provided toll free number. Neither i receive call from representative nor i able to reach toll free number. Toll free number always indicate that number is busy.

Request to issue fastag immediately or refund the amount.

My ref hfr430847. I applied for fastag on 21.11.2019. I have paid Rs 500. But till now I have not received fastag. Tried to contact on toll free number. But always busy or no one lifted. I never expected this type of service from HDFC.
Please provide my vehicle fastag immediately or otherwise cancel the fastag issued. Refund the Rs500

Hi hdfc team,

I applied for fastag through hdfc bank. Application no hfr462398
Amount got debited on 22nd nov 2019 till today i have not received the fastag.
Cant even get through the customer service number

Are you guys taking customers for a ride?? Debiting the money and no response and you cant reach the customer support also
This is a serious lapse on you side for such a reputed bank.

Can i get a resolution on this??

Regards
Bennett

Hello support,

By mistake i have transferred cash to one of the account 2500/- from my hdfc account,
So, can you please cancel and retrieve to my account asap.

Reference transaction number : p1912081742529273521724 on 08 dec 2019 05:42 pm.

We request you to please help us, in getting back our amount.

Further details can be shared upon your request.

Awaiting your reply at the earliest.

Thanking you,

Your's sincerely
Tejal balak

Dear Customer Mandate reference no: HDFC[protected] issued to Max Bupa Health Insurance Co Ltd with value Rs. 44500.00 and frequency ADHO is received today for processing. In case of any issue please get in touch with your branch.

I am not aware of any such mandate. Please resolve ASAP.

I have applied for the HDFC Bank fastag services on 22nd Of November and paid for the same on the very same day. It was mentioned that I would be getting a pdf on my email and a message on my registered mobile number but none of them was provided by the bank. Additionally when I contacted customer care after 15 days and luckily my call got connected after 20 tries, the answer I received was that the tag ID is still not generated and I have to wait till 7 days to get it generated and I will receive a message soon on my number. I still haven't got my tag ID or anything else from the bank and now the customer care number is not picking up my call. The deadline is coming near and I still haven't received any information. What if toll plazas charges me fees for not having a tag even if I have applied for one and not received it.

My reference number is HFR 469719.
My vehicle No. is GJ06 FK 7130.

Dear hdfc bank, i have submitted fastag application on 20-nov-19 but till date i have not received my fastag while wallet id is already created on 24-nov-19. I am struggling to get in contact with you through your toll free number but it is always busy. Kindly share the status of my fastag. Below are details for your reference.
Cust id[protected]

I have applied a fastag in hdfc bank on 25th noember 2019 & payment was already got deducted against my vehicle hr02w3276 application reference number is hfr541501. Further i have received a message on 30th nov 2019 that your wallet id is created & card will be dispatched with in next 4 working days but still today on 10th nov 2019. I will not get any card. Kindly intervene the matter & resolved the issue. Without card this wallet id is not of my use.