HDFC Bank Complaints & Reviews

I am attached with hdfc banking services for last few months and was quite happy with it, but recently started to receive excessive amount of fraud calls regarding hdfc credit cards. My family members also started to receive the same individually. Requesting you to kindly look into this matter and try to take action in order to minimize them. I received calls from the following numbers:

Ms. Tuli das ([protected]) (Tulidas.[protected]@gmail.com)
Mr. Souvik halder ([protected])

They are directing me to send my address proof and pan card details to them via mail (Of gmail domain) for credit card verification! Requesting you to kindly check whether such employees exist in your system who are misusing them.

Attached herewith the part of the call which i had managed to record at that moment.

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Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

We take this opportunity to clarify that Bank will not request our customers to provide any confidential information such as Passwords, PIN number, Secured Personal Information, etc. through e-mail, letter, SMS ( Short Message Service) or on calls. Hence, we request you not to respond to such calls/emails and not to share any sensitive confidential details such as the Expiry date of the card, CVV number, ATM PIN/ Internet PIN, VBV / MSC / Netbanking passwords, etc.

-Nadia
HDFC Bank Customer Assistance

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Address: Amroha, Uttar Pradesh, 244241

I have applied hdfc fastag through online and made payment of 500rs as required.. Payment no is etoll1291683... The reference number of the application is hfr536882. I have uploaded the final document and rc/aadhaar and since then there is no update.
There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 5 years now (Saving acc, credit card, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

Nov 27, 2019

Updated by erarpan I have already been given my all details here...kindly let me know about my application status..
arpan.[protected]@gmail.com
[protected]
Car no.-- UP14BE6620
Application ref no --HFR536882
Now let me know about my application status

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Hello,

My application reference number is hfr510232

I have submitted fastag application on 25th nov 2019. But till today, i haven't yet received any mail or call from hdfc representative for further status. As per message displayed on application form submission, "you will receive fastag within 7 days and our representative will contact you", but no update received.
I tried customer care number 10-20 times a day. Most of the time it is busy orsome music is playing.
I am very disappointed by hdfc procedure of fastag. No proper updates/sms received.
Let me know, when my fastag will get delivered.
Application number hfr510232

Dec 15, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

The application (if in order) would be processed and you will receive the Fastag within 7 working days. The dispatch details of the tag will also be shared with you via SMS. Kindly contact Fastag Helpline at[protected] incase of any clarification in the interim.

-Zubin
HDFC Bank Customer Assistance

Dec 01, 2019

Updated by shubhranshu1489 Thanks for the update. Please provide the dispatch details for the HDFC fastag hfr510232.

Dec 09, 2019

Updated by shubhranshu1489 Hello,

I didn't get my fastag after 7 working days too.

hfr510232.

Regards,
Shubhranshu

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Address: 560029

Dear hdfc team,

I have applied fastag on nov 18, and as per your email, i should receive fastag with in a week, and your representative will contact me, however, no one from your side contacted me, and also, i received email from bank as tag issued, but no other information, and i haven't received it.

Also, the call center number never connects, it is really poor service. I am associated with hdfc from more 10 years, and i had never expected this kind very extremely poor service from hdfc.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 7 working days.

-Manoj
HDFC Bank Customer Assistance

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S

sindhuja Nelakuditi

Nov 27, 2019

Hi,

Recently, i lost my HDFC food card. I have blocked it and applied for new one.

Please let me know what is the procedure to transfer the balance from old card to new card.

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R

ravneetkaurgandhi

from Bengaluru, Karnataka

Nov 27, 2019

To reset the ipin pin there are two ways
1) using mobile number and debit card which i am not able to use because it says can't regenerate pin using debit card
2) by mobile and email which again is not working because i am getting the otp on mobile number but not on email
what to do?? help me resolve this issue

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Address: Flat No- 1, 1st Floor, Samruddhi Aprt, Nr- Zeal College Chowk, Narhe, Pune- 411041, 411041

I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.
Information as below.
Cust id: [protected]
Wallet id: [protected].
Transaction no: [protected]

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Amitha
HDFC Bank Customer Assistance

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Address: 5-3-372, RASHTRAPATI ROAD, Hyderabad, Telangana, 500003

Hi,

I have applied for fasttag card on 25/11/2019 thru hdfc fasttag portal.
Payment of rs.500/- got debited to my credit card but no response and no communication from hdfc... No message / no mail

I have applied in the name of raja sekhar,
Mobile no: [protected]
Email id: [protected]@yahoo.com
Vehicle no: ts08fs8377
Model: honda city

I was trying the toll free no: [protected] which is provided in the portal but it is always coming busy.

I felt i was cheated by hdfc

I demand an immediate response from hdfc fast tag team

Aug 6, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 27, 2019

Verified Support

Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 600122

On 25 nov 2019 i made a purchase for tastag in online portal https://getprepaidcard.hdfcbank.com/fastag and made payment via hdfc debit card rs.500/- and reference no. [protected]

Payment is successful but still i dint get any response form fastag regarding the tag.

It is frustrating that hdfc is not giving proper notifications to customers. From last 2 days i am trying to connect with hdfc fastag team, helpline number is either busy or just playing music if connected. No one is ready to receive the call.

Email id provided by hdfc bank also returned with failure notice.

I want current status of hdfc fastag.

Request to refund the amount.

Dec 31, 2019

Complaint marked as Resolved

Finally received the tag

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 27, 2019

Verified Support

+1

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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DineshMani's [Complaint's author] reply, Dec 5, 2019

Thanks for the quick response.
Received a message regarding wallet creation last week.
Still TAG not received, i mailed my query.

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Address: 412, VRR FORTUNA,JANATHA COLONY, SARJAPURA MAIN ROAD, DODDAKANELLI, 560035

I received a gift card from my friends and i have experienced the worst times of all in placinng an order worth 500 rs also amazon site. I did a transaction and the amazon page says that the transaction failed. Got a message from the hdfc bank that the amount has been deducted. Not sure even if i will get the money back or not. Even worst, there is no way you can write an email to hdfc bank if you do not have an account with them and you...

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Address: vidhyadhar nagar, Jaipur, Rajasthan, 302039

I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hfr546277. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 7 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Bharuch Bypass Road, Bharuch, Gujarat, 392001

Hi, i applied for hdfc fastag online on 27.11.19.
The amount 500 deducted from a/c, but still have not received any fastag application detail either in email nor in sms as it was comitted during application.
Even tried to reach their customer care no. [protected] several times, but no response.
Very pathetic sevice by hdfc.

Hdfc customer id:[protected]
Transaction ref no. :[protected]

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 27, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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I have applied for hdfc fastag and here is my reference number : hfr466982

Fasttag wallet has been created and i am able to login online but however i didn't receive the chip till now. Can you please help here?

I had tried calling customer care number and it's always busy and reached branch office too but no response from them.

Very disappointed with hdfc for first time, bank was so good and support till now and expecting the same now for fastag as well

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

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Address: 405 Solitaire Apartments Judicial Layout Jyothipuram Mallasandra, 560062

I tried applying for the fastag via the hdfc online portal today at 11 am. After entering the application and payment being made the page froze and said session time out. The amount was cut from my account. This happened two days before also ans i received the amount back. So i tried again to apply and same case has repeated. If you cannot manage the online service why do you offer! Pathetic.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 27, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Amitha
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu, 600073

Please stop the service provided on fastag to customer, you dont have a proper support function & call center, really dont understand how a call center toll free number be busy for 7 continuous days.

I have not yet received my fastag, can you please confirm when will i receive the same its more than 15 days now and already received all the fastag generation messages 10 days ago

Application ref number - hfr377886

Customer id is[protected]

Please dont cheat the customers, you have collected 500 when submitting the details.

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D

Dinakaranr_23

from Chennai, Tamil Nadu

Nov 27, 2019

Application reference number HFR430285

Paid 500rs. However, not received any acknowledgement till date. Unable to contact toll number [protected]. No one attending or just bogus number. I need an acknowledgment and receipt.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 27, 2019

Verified Support

Dear Customer,

After submission of your application, you will receive your Tag within 7 working days.

-Manoj
HDFC Bank Customer Assistance

Reply

S

scbirajdar

from Ludhiana, Punjab

Nov 28, 2019

This is the same with me too. It's been more than 15 days now and we are left with very few days to start fasttag. We will bear the extra amount to be paid.

I have received SMS, recharge information etc but no fasttag received. Customer care number is always busy. Can you please let me know the status.
Ref: HFR362765

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R

Raja Seelan

Jan 8, 2020

Worst support from Hdfc back regarding fastag.

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Address: Kolkata, West Bengal, 700013

I have applied for hdfc card on 18 november 2019.. My name is pankaj nandi and my application number was 19k[protected]e1. It almost 9 days gone but till now the status showing in process.. Phone home verification all was done but till now i did not get any response.. I called the customer care but i did not get any valuable response. Please tell me how many days it will be take and please take necesaary action as early as possible..

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that the application for a credit card will be considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status in our Bank's website: www.hdfcbank.com under the following path: Personal Products - Cards- Credit Cards - Track your Credit Card.

-Nadia
HDFC Bank Customer Assistance

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Address: Ulsoor, 560008

Hi

I have applied for hdfc fastag on hdfc portal, after application submission, i received a confirmation messages that application submission was successful.

The message says that i would have received a email on the registered email id, till now i have not received any email.

I am trying to reach their customer care toll number, which is busy all the time, sometimes it gets connected but no one answers the call.

I have no way to track the status of the same.

My application no is hfr546406

Dec 03, 2019

Updated by ranjanrowin Hi

HDFC Bank websites says 7 days for delivering fast tag, but its been more than 7 days now, i have received the message and email after 6 days of applying that my Fasttag account is generated and will be delivered after 4 more days, Altogether it is taking more than 10-12 days to deliver the fast tag.

I have not yet got the details of the courier service and Tracking number

Dec 09, 2019

Updated by ranjanrowin Hi

This is my application number - HFR546408 and this was applied on 26th of November,

I have not yet received my fast tag, its been more than 15 days, shame on your for giving this kind of poor service.

I have not yet received any information on dispatch/courier details.

Without resolving the issue, marking as resolved shows your unprofessional attitude towards customers.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 27, 2019

Verified Support

Dear Customer,

After submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Bank Customer Assistance

Reply

ranjanrowin's [Complaint's author] reply, Dec 10, 2019

Mr Anay

In which world are you giving fake promises, its been more than 16 days today, still now i have not got update on my Fasttag, no courier/dispatch details.

Very very poor service and fake promises.

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I have applied for a hdfc fastag through their online portal on 17.11.2019. I received the activation message on 26.11.19.

I am yet to receive the physical copy of the fastag through post. Their customer care number [protected] is constantly busy for over two days and there is no other means of contacting them.

Application reference number is 389535

Dec 3, 2019

Complaint marked as Resolved

There was no contact from HDFC or from insolutions global other than the reply on this forum. The fastag arrived after 12 working days rather than the 7 working days mentioned on their website. The delay was not a major issue, but being unable to contact anyone to address your complaints to is infuriating. The number provided on their website does not work at all.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Coimbatore, Tamil Nadu, 641016

Here is my reference number: hfr501862

Applied fastag through the hdfc payment gateway charges made was rs.500/ inr and havent received any confirmation on my email after submitting the application.

Its been 3 days now and still waiting for an update.

Kindly help me to know the status and share the tracking id to find the courier details.

The customer care number looks busy all the time and there is no response

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Preethi
HDFC Bank Customer Assistance

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Address: 122001

I have applied hdfc fastag through online and made payment of inr 500 on 11.11.19. The reference number of the application is hfr355960. I have uploaded the final document and rc/aadhaar and since then there is no update till today i. E. On 27.11.19.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for more than 15 years now and this is the worst moment with them. The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 27, 2019

Verified Support

Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 107, Sri Sai Plaza, Outer Ring Rd,B Narayanapura, Marathahalli, 560016

I have applied hdfc fastag through online and made payment of 500 rupees. The reference number of the application is hfr389960. And yesterday i got a message that "hdfc fastag for the vehicle number has been replaced". And also one more message saying that "hdfc fastag has been activated successfully". But till now i didn't get the fastag in my hand.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 5 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Aug 6, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 28, 2019

Verified Support

Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days

For any further assistance you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

Note:- Dispatch details of the TAG will be share with you through SMS.

-Nadia
HDFC Bank Customer Assistance

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I applied for fastag from hdfc bank
There numbers are still busy
Fastag issued but where it is u never know
May be they engulfed my 500 rs
How many days more to receive the tag
I applied fast tag on 22nd november
Recieved a message that fast tag issued
On 25 th november
How many days it takes to dispatch
I think they require 1 month to dispatch the fast tag
I need it soon

Aug 6, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 27, 2019

Verified Support

Dear Customer,

After submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Bank Customer Assistance

Reply

HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 27, 2019

Verified Support

Dear Customer,

After submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Bank Customer Assistance

HDFC Bank Complaints & Reviews

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