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2.9
Updated: Feb 20, 2026
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H
harishkumarb
from Bengaluru, Karnataka
Nov 26, 2019
Resolved
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Resolved

Address: No 1269/5,9th Main,, K.N.Extension,Yeshwanthpur, 560022

Hi team,

I have applied for fastag via hdfc online after the payment is detected from my credit card account i got an error page in the portal and even i did not receive the confirmation email for the fasttag applied. I don't have references no as well. I have only transaction sms alert: you've spent rs.500.00 on credit card xx9758 at etoll1291683 on[protected]:16:15:29
I tried to call customer support - multiple times but nobody is picking the call. Then i tried to call pos number of bangalore, but again the same, nobody picks the call.

Let me know if you need any other details.

Regards
Harish
Dec 28, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 27, 2019
HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Bejoy
HDFC Bank Customer Assistance
Nov 27, 2019
Updated by harishkumarb Hi Team,

Not able to see the email I'd it is showing as

[protected]@insolutionsglobal.com.

Regards
Harish
Verified Support
Nov 27, 2019
HDFC Bank Customer Care's response Dear Customer,

We request you to retry for the transaction and revert us in the event you are unable to do the transaction along with the error screenshot to enable us to investigate and assist you accordingly. Click on https://bit.ly/2Lzhyn3 to enable us to review and assist you accordingly. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Nadia
HDFC Bank Customer Assistance
View replies
My name is Bipin Odhekar. I have applied for Fastag to HDFC Bank and received a reference number HFR362169. I did the required payment also. HDFC did not send cmmunication after that. No way, I could connect to concerned person to know the status. May i know the status?
Reply
I applied HDFC fastag on Nov 19th 2019, My reference number is HFR410998, you mentioned that I'll receive application PDF through mail and company person will contact you, But I didn't received any update either through mail or from customer care
Your customer care number also not working
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    S
    Silambarasan Ramamoorthy
    Nov 26, 2019
    Resolved
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    Resolved

    Address: Madurai, Tamil Nadu, 625107

    Going to be a month, no fastag delivered by hdfc team. My application number hfr342231. I have tried the call center who is not easily picking the call. Waited 1 hour for them to answer call. Still there is no proper response.
    I want to know if my application processed and when can i have the fastag. Deadline by gvt is 1st dec. I am very much disappointed on hdfc service over getting fastag to customer in this way.
    Dec 28, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 27, 2019
    HDFC Bank Customer Care's response     Dear Customer,

    We like to confirm your application is received & processed from our end you will be receiving the Tag with is 7-10 working days. For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com
    Note:- Dispatch details of the TAG will be shared with you through SMS.

    -Zubin
    HDFC Bank Customer Assistance
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      P
      pankaj005
      from Mumbai, Maharashtra
      Nov 26, 2019
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      Hello i have applied for hdfc credit card and my card number ending with 4895 and my credit card delivery date is 20th november 2019 by blue dart on my given address but because of some work i will b not their on given adress for 1 month so what can i do does they will delivered the card on another address where i am available or shall i pick up my card after 1 month if possible what can i do my mail id is protected
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 27, 2019
      HDFC Bank Customer Care's response       Dear Customer,

      With regard to your query on credit card please feel free to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL to redirect the card to the nearest HDFC Bank branch http://bit.ly/2VKvZKo

      -Nadia
      HDFC Bank Customer Assistance
      Nov 27, 2019
      Updated by pankaj005       I have tried so many times on hdfc customer support number but the executive not talking about credit card than they always cut the phone if i talked about card so what can i do
      View replies
      I received the fastag and welcome letter with Cust ID, Wallet ID etc. When trying to register at the given portal, I am getting "No Record" error.

      The HFR No is HFR390767.

      I tried calling the toll free number many times and it is never reachable.

      Request to please resolve this issue.
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        A
        Abdulfattah shaik
        from Ongole, Andhra Pradesh
        Nov 26, 2019
        Resolved
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        Resolved

        Address: 522617

        I applied for fastag on 26.11.2019 at their website. I have already made payment of rs. 500/- through online transaction. But till now i have not received any notofication/mail/message regarding fastag.
        I am trying to call the toll free number provided fastag applications but no one is answering or the number is continuously busy. First time i am facing such horrible service from hdfc.
        Dec 28, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 27, 2019
        HDFC Bank Customer Care's response         Dear Customer,

        Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

        -Anay
        HDFC Bank Customer Assistance
        View replies
        I've applied for fastag on 22nd Nov. I ve not received any mail or call as informed while applying.

        Tried calling your helpline # always busy... Please RF if cannot be processed on time

        Ref # HFR429268
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          J
          Jenith Franklin Joshua E P
          Nov 26, 2019
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          Address: Chennai, Tamil Nadu, 600116

          Hi,

          I have applied for fastag for my vehicle, and my amount got deducted from my account, suddenly page got refreshed and its mentioned as error on the web page, i didn't note my ref number too, i have searched for application track /status check, really worst form HDFC

          Kindly do contact me
          cust_id; 62238593
          mob;[protected]
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            F
            Fireblade16
            from Delhi, Delhi
            Nov 26, 2019
            Resolved
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            Resolved

            Address: Chinchwad, 411062

            The bank has charged me rs 885 for depository charges on demat account which isn't used by me ever. Please take the needful action or let me know what needs to be done from my side. Reference number as provided by the bank

            I am against to see this has happened inspite of me not using the demat services and when the account was given to me it was told that it would be absolutely free. This is clear exploitation of customers.

            Please help and givem me an update on [protected]@gmail.[protected]@gmail.com
            Dec 28, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 26, 2019
            HDFC Bank Customer Care's response             Dear Customer,



            I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TT[protected] in the subject line. I will assist you better.



            -Manoj

            HDFC Bank Customer Assistance
            View replies
            My fastag application reference no. HFR359797. I have applied on 11.11.2019. Have received wallet idand customer ID on 21.11.2019. But till today I have not received fastag sticker... Pls send sticker to my address asap.
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              K
              Kranthi Lakum
              Nov 26, 2019
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              Address: Ranga Reddy, Andhra Pradesh, 500049

              I am a customer of HDFC bank which made me apply for Fastag with HDFC. I did not receive any SMS or E-mail but the bank has deducted Rs. 500 for the Fastag. Luckily, I noted down the application number for Fastag. One day, I made a call to[protected] explaining the problem and the representative assured me that my issue has been taken up as a priority. After this, I have not received any further information on the Fastag. I tried calling their service number[protected] multiple times, but no one has responded to it.
              I see that on news that FASTag is made mandatory for all vehicles from Dec 1. Now, I am REALLY DISAPPOINTED and feel cheated by the Fastag service that HDFC bank has provided. The HDFC bank should either issue me a Fastag at the earlier possible date or consider refunding me 😡

              My Fastag application reference number HFR300629
              HDFC Bank customer support has been notified about the posted complaint.
              View replies
              I have not received any call or email from HDFC trying to resolve this issue. It appears that this complaint didn't come to their notice at all.
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                S
                sunny gupta
                from Delhi, Delhi
                Nov 26, 2019
                Resolved
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                Resolved

                Address: 122001

                Hi,
                I have applied for hdfc fast tag online and paid 500 rs (200 as deposit, 200 as security and 100 rs fees). Since then there is no update. I juat gor an email saying my fast tag processed succesfully but nothing after that... I tried reaching out to support number of times but no response or always busy. Reference number is [protected]

                Kindly address the same

                Thanks
                Dec 28, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 27, 2019
                HDFC Bank Customer Care's response                 Dear Customer,

                We regret any inconvenience you may have faced. Request you to write us fastag.[protected]@insolutionsglobal.com with your application number, Vehicle number, date & amount if the disputed transaction and the reference id TT[protected]. A bank representative shall contact you as soon as we receive this information.

                -Preethi
                HDFC Bank Customer Assistance
                Verified Support
                Nov 27, 2019
                HDFC Bank Customer Care's response                 Dear Customer,

                We regret any inconvenience you may have faced. Request you to write us fastag.[protected]@insolutionsglobal.com with your application number, vehicle number, date of application and the reference id TW[protected]. A bank representative shall contact you as soon as we receive this information We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

                -Nadia
                HDFC Bank Customer Assistance
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                  J
                  Janga Vamshi Krishna Reddy
                  from Hyderabad, Telangana
                  Nov 26, 2019
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                  Address: BESIDE KONARK HOSPITAL, 500055

                  After successful payment of 500 rs i got a reference number HFR 476070, apart from it i didn't get any confirmation or status update on my registered mobile or email id. Customer care number is always busy.Its being three days since i made the payment but i didn't receive any kind of status update.I would like to know the current status of my reference number.
                  Nov 27, 2019
                  Updated by Janga Vamshi Krishna Reddy                   Can you share me the status of fast tag, courier no
                  View replies
                  Dear Customer,

                  Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

                  -Anay
                  HDFC Bank Customer Assistance
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                    P
                    phoenix4781
                    Nov 26, 2019
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                    Address: Azamgarh, Uttar Pradesh, 276121

                    I have a jumbo loan of 45000rs on my credit card. This would be my first payment to the emi. I paid the due complete due amount emi bedore the due date. When the due date passed out, what i see is i have been charged 450rs as payment return fee on the statement. After enquiring on google i found out that if we have auto debit we r not suppose to pay it ourself or else they reverse the payment and charge this fees. This is such pathetic a pathetic system . Now its a waste of my time to contact cuatomer care and wait for the issue to be resolved.

                    Cust Id: 61863646
                    Ac no: [protected]
                    HDFC Bank customer support has been notified about the posted complaint.
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                      V
                      Varun Jhingran
                      from Gurgaon, Haryana
                      Nov 26, 2019
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                      Address: 122505

                      I applied for Fastag through HDFC on[protected] and have not received it yet. I got an email on[protected] that it has been issued however I do not have any information or tracking if it has been shipped. Calling customer care is useless - it is busy or no response always and this is really frustrating, being in the dark.

                      My Customer ID is[protected]
                      HDFC Bank customer support has been notified about the posted complaint.
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                        L
                        Lalit 'K
                        Nov 26, 2019
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                        Address: 560043

                        I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount & 300 as the top up amount). The reference number of the application is HFR067269. It is supposed to reach me in 7 days but its been more than AN YEAR since then there is no update.

                        There is no way to contact hdfc fastag guys as the customer care number given is busy always.
                        HDFC Bank customer support has been notified about the posted complaint.
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                          S
                          Sreekantvt
                          from Bengaluru, Karnataka
                          Nov 26, 2019
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                          Address: 560085

                          I have applied hdfc fastag through online and made payment of 500 inr . The reference number of the application is HFR566435.

                          There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

                          The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
                          HDFC Bank customer support has been notified about the posted complaint.
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                            C
                            chetana y
                            from Bengaluru, Karnataka
                            Nov 26, 2019
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                            Address: 560079

                            Hdfc bank has put a hold on my funds of rupees 12, 758 as mi revenue hold through gefu, ac number is
                            Account number: : [protected]
                            Ifsc: HDFC0000549
                            Branch: Electronic city
                            The customer service is not able to give any info on this.

                            This account created by my company. due to some problems they paying through cash.. iam salaried person... if they hold this amount how can we survive ? as per RBI guidelines banks should not

                            Levy of penal charges on non-maintenance of minimum balances in savings bank accounts

                            https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=9343&Mode=0

                            Hdfc bank holding this amount means how can we servive.. please reuqest you to remove negative balance from my account.. onwords i will keep negative balance..else i wil go to court ..i dont have any choice..as per rbi you cannot hold
                            HDFC Bank customer support has been notified about the posted complaint.
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                              S
                              sijinljose
                              from Bengaluru, Karnataka
                              Nov 26, 2019
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                              Address: Ground floor lakshmi plaza, 560029

                              I purchased one TV and refrigerator from amazon using debit card emi option from hdfc .The actual billing shown in while purchasing was 1499.83 and 1782.00 for 6 months but i got a message from hdfc today with due amount of 3014.94 and 3547.96 which i have no idea how they calculated.i tried calling their debit card emi customer care number which is not connecting at all.
                              HDFC Bank customer support has been notified about the posted complaint.
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                                S
                                Sunil Rohit
                                from Ahmedabad, Gujarat
                                Nov 26, 2019
                                Resolved
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                                Resolved

                                Address: bharuch, Bharuch, Gujarat, 392015

                                Hi
                                I applied for fastag and i have submitted the all the required document through online and i got a sms stating that account created successfully but i didn't get any information regarding how to collect my fastag.
                                Sms received for the same is etoll1291683

                                There is helpline given in that site (Services and sales) but its always busy, no one is there to attend our call.

                                It will be great if you could update the status or there should be email_id for customer care.

                                Thanks
                                Ajay shah
                                Dec 28, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 26, 2019
                                HDFC Bank Customer Care's response                                 Dear Customer,

                                Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  A
                                  Ananda Kumar M.R.
                                  from Chennai, Tamil Nadu
                                  Nov 26, 2019
                                  Resolved
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                                  Resolved

                                  Address: Chennai, Tamil Nadu

                                  Ref no. Hfr430057
                                  I have got the email/sms that fastag issued successfully on 22nd nov.
                                  However still now i haven't received the tag. Please could you check the status.

                                  I see another user complain the same issue and customer care responded to contact fastag.[protected]@insolutionsglobal.com. Is it the right email. Is there anything that we need to replace in [protected]?
                                  Dec 28, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 27, 2019
                                  HDFC Bank Customer Care's response                                   Dear Customer,

                                  We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days

                                  For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

                                  Note:- Dispatch details of the TAG will be shared with you through SMS.

                                  -Nadia
                                  HDFC Bank Customer Assistance
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                                    ਰ
                                    ਰੂਪ ਕੰਵਰ ਸਿੰਘ
                                    from Mumbai, Maharashtra
                                    Nov 26, 2019
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                                    I have apllied for hdfc fastag ref no.:hfr556391 on 26 nov 2019, i got my bank account deducted with rs.1000.. But did not got confirmation message or any application message yet. We are provided with tracking code.. But how to use that tracking code and where to use it is not availble on the website... Please help to resolve this problem as soon as possible
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 26, 2019
                                    HDFC Bank Customer Care's response                                     Dear Customer,

                                    After submission of your application, you will receive your Tag within 7 working days.

                                    -Anay
                                    HDFC Bank Customer Assistance
                                    Nov 29, 2019
                                    Updated by ਰੂਪ ਕੰਵਰ ਸਿੰਘ                                     When will the application wil be taken up?and when will i get the same..please respond asap
                                    Dec 04, 2019
                                    Updated by ਰੂਪ ਕੰਵਰ ਸਿੰਘ                                     Why hdfc making fool o[censored]s??
                                    View replies
                                    Hi, I applied for credit card and while applying its mentioned that its free for lifetime as I am working employee of TCS company, But now in monthly statement rs 500 is charged as annual charges.
                                    Could you please check on this and help to remove these charges.
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                                      R
                                      Rannyson
                                      from Mumbai, Maharashtra
                                      Nov 26, 2019
                                      Resolved
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                                      Resolved

                                      Address: Vadodara, Gujarat, 390024

                                      I have applied for the fastag on 26/11/2019 after completing all process at payment page after entering otp i got error but 500 rs deducted from the account and not get any confirmation or acknowledgment. Neither i know the ref number because error on the page.
                                      My custid is[protected].
                                      How to proceed further now?
                                      How to knkw the status of my application.
                                      First time got error from hdfc.
                                      Dec 1, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 26, 2019
                                      HDFC Bank Customer Care's response                                       Dear Customer,

                                      Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                      -Anay
                                      HDFC Bank Customer Assistance
                                      Nov 26, 2019
                                      Updated by Rannyson                                       What to write in place of [protected]?
                                      Nov 27, 2019
                                      Updated by Rannyson                                       No one is picking up the toll free number. Still no proper response from hdfc.
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                                        S
                                        sumanthch
                                        Nov 26, 2019
                                        Resolved
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                                        Resolved

                                        I purchased a hdfc fastag more than a week ago and i received a mail stating that the fastag is been issued and 200 rs have been credited but till date i haven't received any fastag. Also i tried contacting mailing hdfc but the number doesn't work at all. I have never expected poor service from hdfc.
                                        Kindly help me out and issue a fastag or refund my 500 rupees
                                        Dec 27, 2019
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 26, 2019
                                        HDFC Bank Customer Care's response                                         Dear Customer

                                        Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                        -Amitha
                                        HDFC Bank Customer Assistance
                                        View replies
                                        Hi, my application reference number is HFR396046.

                                        I paid 500 and got response that representative will get in touch soon. But no response even after a day. I tried to call customer care multiple times. But no response them too.
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