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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 15, 2025
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A
abose123
from Mumbai, Maharashtra
Nov 25, 2019
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Address: Vishwakarma Colony, New Delhi, Delhi, 110044

I paid for HDFC Fastag and an application number was generated for which I received an email as well. I have been trying to call the customer service number mentioned for HDFC Fastag i.e.[protected] however i can only hear 1 thing "the subscriber is busy at the moment. Please call after sometime". I have made 30 attempts over the last 4 days to somehow get in touch but to no avail. I have not even been contacted by any representative as promised in the email but that too has not taken place. So all in all, money deducted from my HDFC account but i dont know if ever I will get the Fastag or when will I get it. There is no email address as well to complain. My application number is HFR441401.
HDFC Bank customer support has been notified about the posted complaint.
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    nikhil gupta1
    from Karhal, Uttar Pradesh
    Nov 25, 2019
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    Address: Meerut, Uttar Pradesh, 250401

    Sir i purchased mobile from flipkart on 26 Aug 2019 My order Id is OD[protected] my account no is [protected]
    Where they have mention to give 5% cashback after 3 month now its more than 3 month and i still did not get cashback in cashback redemtion option in debit card section in net banking service
    Kindly give my cash back of rs 500 as i purchased for rs 15000 (max 500 cashback)
    +1 photos
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      S
      Skuma716
      from Mumbai, Maharashtra
      Nov 25, 2019
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      Address: R-602,Antriksh Golf View Phase 1, Gautam Buddh Nagar, Uttar Pradesh, 201301
      Website: v1.hdfcbank.com/htdocs/common/fastag/about.html

      Its 15 days passed now and still i am waiting for the fastag, i have ordered via HDFC site. IF you guys cant do the job well then you should not take this on you. I have got the Cust ID and all via a Text but the HELPLINE Number is always sucks it seems they are blocking the users to call them, ### service from HDFC. All of their customers would calling on this number [protected] but it never goes through, tried complaining before once here but except resolving it, they have given a ### email address on which we can never sent an email, well this is how HDFC making its customers fool, i should have collected the Fastag from NHAI directly or should have used another Bank or PAYTM, that would have better option i guess.
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        R
        Ram Munjuluri
        from Bengaluru, Karnataka
        Nov 25, 2019
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        Address: 560035

        Hello,
        My Fastag application when through till I made the payment of Rs 500 and received an SMS message as well, and then the website had an error.

        Now I am not sure if the who process is complete and also, the phone number provided :[protected] is always busy for the past few hours. No one responds.

        My application # is : HFR537314
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          G
          Gurarshdeep Singh
          from Amritsar, Punjab
          Nov 25, 2019
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          Have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr475863. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

          There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

          I have been with hdfc for 7 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
          The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
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            S
            Satish3111
            from Bengaluru, Karnataka
            Nov 27, 2019
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            Address: 560098

            Hi, I have filled and submitted request for Fastag from HDFC and received application reference number HFR375262.

            Received email confirmation stating tag issued successfully. But i have not received the tag nor the dispatch details.

            I have tried reaching the helpline number [protected] but no luck. Number is most of the time busy, and by chance if it gets connected we hear only music (IVR) and no one to assist.

            Spoke to my RM but he has no clue on how to support this case.

            Please help to sort this out ASAP.

            --
            Regards,
            Satish S
            HDFC Bank customer support has been notified about the posted complaint.
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              K
              kaustubh janak
              from Delhi, Delhi
              Nov 25, 2019
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              Address: Bangalore, Karnataka

              I have applied for the hdfc fastag on 23rd. Once 8 had made the payment, the message said that a pdf version has been sent to my email address which never came. For queries, there is a number to call which is constantly engaged or switched off. So much for 24/7 support. Tried calling the 1033 number that is given on the website. No response on that either.
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 25, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              Please email at fastag.[protected]@insolutionsglobal.com along with the following details: Application number, Mobile number, Vehicle registration number and the date of the application for us to assist you further.

              -Preethi
              HDFC Bank Customer Assistance
              Nov 26, 2019
              Updated by kaustubh janak
              fastag.[protected]@insolutionsglobal.com

              How do I send an email to this address? Please do tell me
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                G
                Ganesh Nagapure
                from Pune, Maharashtra
                Nov 25, 2019
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                Address: Kalyan, Thane, Maharashtra, 421204

                Hi,
                I have received the fast tag and also i have received the sms with the details for the fast tag. I have entered all the details for the first time log in. It says no record. I tried to call the customer care number always it says busy. Is there any email address to send the complaints? Please share. This complaint is logged from Mumbai

                So please suggest the forward path and confirm...
                +1 photos
                HDFC Bank customer support has been notified about the posted complaint.
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                  1
                  1sanaya
                  from Delhi, Delhi
                  Nov 25, 2019
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                  Address: 9A V D Marg, Lucknow, Uttar Pradesh, 226001

                  Reference-Hdfc Bank Fastag — Track ID-HR[protected], Your Customer Id is[protected] and Wallet Id is [protected].

                  I have applied hdfc fastag through online and made payment of 500 INR . The details of the application is as referred above..

                  There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.
                  I have not yet received the fastag, nor my money refunded and when logging into site ""https://fastag.hdfcbank.com/RetailRoadUserLogin/Index"", it showing “no record” . I have lost Rs 500 and I am stuck.
                  Sandeep Shukla, Mobile [protected] and [protected]
                  HDFC Bank customer support has been notified about the posted complaint.
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                    B
                    bharath hb
                    from Bengaluru, Karnataka
                    Nov 25, 2019
                    Resolved
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                    Resolved

                    Address: 560010

                    Dear sir/madam,

                    Yesterday i applied for hdfc fastag.in which while doing payment it charged me rs. 500 whereas on-site rs. 300 was mentioned. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.
                    Also kindly provide the status of the fastag application with reference number hfr480983
                    Dec 26, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 25, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Please email at fastag.[protected]@insolutionsglobal.com along with the following details: Application number, Mobile number, Vehicle registration number and the date of the application for us to assist you further.

                    -Preethi
                    HDFC Bank Customer Assistance
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                      M
                      Madhava Apathi
                      from Delhi, Delhi
                      Nov 25, 2019
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                      Kasepalli toll plaza agents has issue while scanning fastag and they said my wallet account don't have money and asked me to pay money in cash. Even i confirmed to them that there is enough money in my wallet account and they started arguing with me.

                      So instead of arguing with them i have paid money to them in cash but after crossing toll plaza i have received message like money has been deducted from my fastag wallet account.

                      Please find the attached Cash Token slip for your reference and also my RC details and wallet Id.

                      Wallet I'd:[protected]
                      Registered Phone Number:[protected]
                      Vehicle Number:AP39BB6629

                      Please check and let me know in case of any query.

                      Regards
                      +3 photos
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                        K
                        Keshava Mc
                        from Udupi, Karnataka
                        Nov 25, 2019
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                        I had applied for HDFC Fastag on 17 November 2019, after completing the procedure successfully i got a reference no and was showed that I'll receive the Fastag within one week, it's been more than a week i didn't receive the Fastag, and the customer care number displayed on the website is not operational, i get busy tone for past 3 months continuously, i don't have any other ways to connect to hdfc Fastag, my hdfc Fastag customer ID number is[protected]. My email id is keshavamc.[protected]@gmail.com
                        HDFC Bank customer support has been notified about the posted complaint.
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                          S
                          SK Dass
                          from Hyderabad, Telangana
                          Nov 25, 2019
                          Resolved
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                          Resolved

                          Address: Bidar, Karnataka, 585401

                          Hdfc bank has put a hold on my funds of rupees 1576.15 as mi revenue hold through gefu, ac number is
                          Account number: 501002*83113
                          Ifsc: hdfc0000972
                          Branch: bidar
                          The customer service is not able to give any info on this.
                          First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful

                          And also can i get my money back if i added sufficient amount in account?
                          Dec 28, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 26, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,


                          You may visit below link and submit your query details for further clarification in this regard:
                          https://cutt.ly/MeNoHjK
                          Please mention reference number TT[protected] for us to promptly respond to you via e-mail.



                          -Nadia

                          HDFC Bank Customer Assistance
                          Verified Support
                          Nov 27, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We understand that Mr. Sachin S Kaveri has contacted you with regard to your query. For further assistance, you may contact him on [protected].

                          -Nadia
                          HDFC Bank Customer Assistance
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                            R
                            rmbalaji88
                            from Mumbai, Maharashtra
                            Nov 25, 2019
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                            Address: 560103

                            Submitted the fastag applicationvia hdfc bank portal, while due doing payment page got an error and rs.500 deducted from account.

                            Don't know the status of the application. Will rs.500 be refunded? No emails sms regarding fastag application.. How can i reach to hdfc bank guys and get the status.

                            Very worst service by hdfc, if bank can't process this kind of request better stay away from these services please.
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 25, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                            -Manoj
                            HDFC Bank Customer Assistance
                            Nov 26, 2019
                            Updated by rmbalaji88
                            Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                            What is [protected] means here ????
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                              D
                              dipesharekar
                              from Mumbai, Maharashtra
                              Nov 25, 2019
                              Resolved
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                              Resolved

                              Address: Mumbai City, Maharashtra, 400033

                              While applying for the fastag on hdfc fastag website, my money rs. 500/- got

                              Deducted on 25.11.2019 at 1.48 pm from the saving account (Ref no. Etoll

                              1291683) however i haven't received any acknowledgment of the application. I

                              Need to know the status of the application and if it is not successful money

                              Should be reversed back to my account. The customer service no is pathetic

                              And i did not expect this kind of service form hdfc. A bank like hdfc should

                              Rectify this kind of errors immediately.
                              Dec 27, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 26, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Once the application is submitted by you online, you will receive the tag in 7-10 working days. For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]
                              Note:- Dispatch details of the TAG will be shared with you through SMS

                              -Nadia
                              HDFC Bank Customer Assistance
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                                S
                                skkumar1
                                from Gurgaon, Haryana
                                Nov 25, 2019
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                                Address: Gautam Buddh Nagar, Uttar Pradesh, 201306

                                I have applied for hdfc fast tag on 15-nov-2019. But yet did not receive any update on it. When will i get this?
                                Email sent to "fastag. [protected]@insolutionsglobal.com" bounced back
                                And contact number mentioned never contactable. So what to do next to get it?

                                : host 192.168.22.22[192.168.22.22]
                                Said: 550, recipient unknown (In
                                Reply to rcpt to command)

                                I faound email
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 25, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be share with you via SMS.

                                -Anay
                                HDFC Bank Customer Assistance
                                Verified Support
                                Nov 26, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. Your application is received at our end & you will receive the Tag within 7-10 working days

                                -Nadia
                                HDFC Bank Customer Assistance
                                Dec 02, 2019
                                Updated by skkumar1
                                17 Days passed but still there is no update ?
                                Dec 09, 2019
                                Updated by skkumar1
                                Any further update ?
                                Its complete 1 month now.
                                17 Days passed but still there is no update ?
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                                  B
                                  barani100
                                  from Chennai, Tamil Nadu
                                  Nov 25, 2019
                                  Resolved
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                                  Resolved

                                  Address: 600077

                                  I have submitted my fasttag application through online on 22/11/2019.

                                  I have paid 500rs for the same.

                                  It was mentioned i will receive application form to my registered email id. But i did not received any.

                                  Reference number : hfr450505

                                  Either i need the application form or i need my money back. I tried reaching out to customer care [protected]. But it is always busy!!

                                  Very worst customer service, stealing money from customers but not fulfilling customer's request.
                                  Dec 4, 2019
                                  Complaint marked as Resolved 
                                  yet to get delivery update
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 25, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Please email at fastag.[protected]@insolutionsglobal.com along with the following details: Application number, Mobile number, Vehicle registration number and the date of the application for us to assist you further.

                                  -Preethi
                                  HDFC Bank Customer Assistance
                                  Dec 03, 2019
                                  Updated by barani100
                                  what is this protected in the above message, I am unable to send email
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                                    S
                                    Srinivas Rao Eps
                                    Nov 25, 2019
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra

                                    Hi,

                                    I have applied for fastag on 25/11/2019 at their website, uploaded all the documents required, once payment is done online it shows error. No sms or mail of confirmation.

                                    Vehicle registration number - ap29ap2972

                                    Try to reach their customer care but its continuously busy, and email sent have bounced back.

                                    Such a pathetic service.

                                    Regard's

                                    Srinivas rao
                                    [protected]
                                    Dec 28, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 25, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                    -Manoj
                                    HDFC Bank Customer Assistance
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                                      A
                                      arjun rajput
                                      from Noida, Uttar Pradesh
                                      Nov 25, 2019
                                      Resolved
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                                      Resolved

                                      Address: 110032

                                      Dear sir/mam,

                                      I was told that this card is given free on basis of my max account with hdfc. I got business regalia card and it was given lifetime free. Now i'm charged 2950 and i want a refund for that fees and close this credit card. I am not getting any support from bank or personal banker they said contact hdfc credit card hepline and on helpline they say you have to pay there is nothing we can do. Kindly remove that fees and discontinue my credit card.

                                      Regards
                                      Arjun rajput
                                      Dec 28, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 26, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                                      -Nadia
                                      HDFC Bank Customer Assistance
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                                        P
                                        Prashant Phulsang
                                        from Chennai, Tamil Nadu
                                        Nov 25, 2019
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                                        Address: Aurangabad, Maharashtra, 431005

                                        I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.
                                        Dear Customer,

                                        Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                        -Manoj
                                        HDFC Bank Customer Assistance
                                        Prashant Phulsang's [Complaint's author] reply, Nov 26, 2019
                                        Manoj can you please provide me a valid customer care phone number.
                                        Prashant Phulsang's [Complaint's author] reply, Nov 26, 2019
                                        fastag.[protected]@insolutionsglobal.com

                                        [proteced] is it a valid email?
                                        I have applied for hdfc fastag on November 10th 2019
                                        My id is HFR351402
                                        No confirmation email I received from hdfc not the fastag and customer care service number[protected] is useless no one responds to that number

                                        not received the fastag - Comment #3593486 - Image #0
                                        Hi the email ID is invalid please provide the valid email id. Even I am facing the same issue
                                        Hi
                                        I am also facing the same issue. I had got a message saying fastag got issued successfully from HDFC Bank. I dint get it delivered and I have to travel by December 1st week, why you people are not responsible for this? Atleast provide us valid customer care number, if nothing is perfect from your end please don't provide such services.
                                        There are n number of fastag providers, we opted your service on trust. That seems not to be happening.

                                        Highyly disappointed!!
                                        Same problem. Neither the number [protected] is reachable. Nor any way of communicating. Looks like a systematic fraud by HDFC Bank.
                                        i also have the same issue... got a mail saying account created and deafault 200 rs recharge done... haven't got the Tag physically. National Fasttag toll number...1033 they said your Tag has been delivered...contact HDFC toll number to know excatly.

                                        HDFC toll is always busy.
                                        i called their road side assistance... to query about what is the status of my Tag
                                        she gave a another number... when i called that number they said its loan processing department we dont know anything about fasttag... simply bluffing every where... hdfc bank authority asked to write to this mail status.[protected]@sahaj.co.in this is also some invalid mail address... my mail got returned.

                                        Frustrated last two days... no information what happen to the Tag.
                                        Sending email is a complete waste, I have sent multiple times. they never used to reply.
                                        i have received a message that HDFC Fastag issued successfully but no furthur messages on when i would be receiving the fastag. Please help.
                                        Exactly the same problem i am facing too. Applied for HDFC Fastag on Nov 13th and was promised to receive the tag in 7 days. Although its been over 15days, no trace of the card.

                                        HFDC Fastag Customer Service[protected] is always busy and just doesn't get through.

                                        I have Application reference number, Customer Id, Wallet Id and Transaction reference number for recharge.

                                        HDFC fastag seems to be a major SCAM and fraud! Horrible experience.
                                        Now who would issue me the fasttag? The amount has been already debited and it's been more than 15.days
                                        Amount has been debited...HDFC says it's govt problem and they are only the payment gateway...the toll free number provided is not responded...who will close this loop?
                                        i have applied for a fastag and have paid the money...but have not recieved any confirmation email till now...what do i do..??
                                        I have applied for fasttag through HDFC and the number which they provide to ask for enquires is always busy
                                        [protected]
                                        [protected]
                                        1033
                                        Above numbers are always busy .I have pateincy opted to stay for almost an hour and there is no response .
                                        I have spoken to the HDFC relationship manager and there is no help provided, is this the way you respond to customer ? really shamefull
                                        I have applied for HDFC Fastag on 26/11 and am yet to receive anything. Except for a mail containing the reference ID which is HFR485255, i have not received even a phone call from anyone. Worst part is my money has already been debited from my account and there is no way I can contact anybody to know the status of my application! Customer care number [protected] is perennially busy. No email address. Phonebanking cannot help! Is this some kind of a joke by HDFC?
                                        Update...I received the fasttag by Bluedart courier today...I think the only solution is to wait ...with no communication
                                        I applied on 30 Nov, Money debited but got no email conformation on registered E mail ID or Phone No.
                                        Just know thw Fastag application reference no. HFR794699.
                                        Please update here if any of above received Fastag.
                                        My Wallet and ID has been created and the money deducted but I still have not received my Fastag. Toll Free number does not work and there is no update on my Fastag.
                                        Same issue here. I have been given a congratulatory note with wallet ID and Customer ID however, no tag. No way to reach customer care of HDFC as the line is permanently busy.

                                        Is there anywhere we can send an email to ? What details is needed ?

                                        It has been more than 15 days for me as well and the deadline is this week.
                                        I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.
                                        Applied fastag from HDFC bank on 20th Nov, Since exactly after 1 week I am keep on trying to contact the customer care [protected] for getting the status. Luckily call got connected today, but later I come to know there is no luck.Because even after sharing our reference number they are unable to check the status and simply commenting, it may take another 7- 10 days. What can we tell in-front of this kind of response..I am completely speechless..

                                        Here I have a query..

                                        As I have already applied for fastag, what will happen if I go some where else (toll plaza) and buy another one.

                                        Is it possible ?

                                        Please share your knowledge...
                                        Highly disappointed. What a service HDFC is providing and what actually govt is doing. It's been more than 15 days I applied for my fastag cust I'd and wallet id generated but what shall I do with that. Fast tag not reached at my address. This is ridiculous.
                                        HDFC don't have valid customer care.
                                        Thier so given contact no. Is not reachable and we can't even contact them. It really sucks.
                                        Give our money back we don't want this.
                                        Poor show HDFC. You people sucks.
                                        I have same issue as it. My Application No. is HFR852918
                                        I think this is a scam from HDFC. I have made the payment of Rs 1000 for 2 cars (Ref. No HFR963514) 3 days back and still don't have any email and the toll free number[protected] is eternally busy. I have no idea on how to reach these guys

                                        I just trusted the HDFC brand and went ahead with payment - this is seriously turning out to be a scam in the making !!
                                        Same issue ..No fast tag yet..what the ssue no trace no track HDFC bank says they do not know anything..what next
                                        Facing 3 same problem, cannot connect anyone regarding this issue, dont know how long we should wait to get fastag or how to raise the complaint, invalid email id, and fake numbers, worst experience from hdfc bank
                                        Applied on 01 Dec, application HRF857514, amount and received message as customer and Wallet ID created but not yet received. No response from customer server and Relationship manager. Now a days HDFS services are very very worst in customer support. If you are not able prompt in your service don't initiate/start services.
                                        Use mail ID - fastag.[protected]@insolutionsglobal.com
                                        I have also applied for fastag on Dec 6th and they say it will be delivered by 14 working days. But there is no place to track this. Other vendors like Airtel has the facility to track the order.

                                        Really disappointed with the service, never expected from HDFC
                                        Same issue... I applied for HDFC fastag by 30-November through online. I received a mail stated Tag issued successfully by 05-December 2019. But, still I didn't receive my Fastag physical kit.
                                        Hi. I applied for fastag and got issued the customer id and wallet. But dint received the physical fastag. Pl assist??
                                        I have applied for the fastag from hdfc bank fastag portal and already paid all the charged but i didn't got any correspondence from hdfc . only I have received message that my fastag has been recharged by Rs. 300/- but the physical fastag is not received from bank and their customer service number is also not reachable. Please resolve the issue and arrange to send the fastag to me.

                                        M. M. Trivedi
                                        I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.
                                        I also faced the same thing, got the below confirmation message, but neither i received mail or any message. Though all the charges are deducted from my account.

                                        Your Fastag application reference number HFRxxxxx
                                        The Fastag Application PDF is sent to your registered email ID.
                                        Our representative will get in touch with you soon.
                                        You will receive your Fastag in the next 7 working days. Contact [protected] for queries.

                                        Who is going to take responsibility ?

                                        Is this happening from HDFC only?
                                        Even i am facing the same problem, I not sure . why HDFC spoil his reputation by engaging this kind of service.
                                        I enrolled my Fastag in online the reason behind is, because of HDFC providing the service and i believed it.

                                        Now i completely loose my hope with HDFC. Here i could see same complaints from almost all us and i wonder HDFC customer care not even bother about this and its shows how they treat customer's. although its Government Gateway problem, hdfc could have publish there regrets to customers, like how they contact customers for personal loan/credit card.

                                        Very very poor fastag service.
                                        Hi,

                                        Same issue with me as well, HDFC created the user id and wallet is and took the money as well but the sticker has not yet arrived, HDFC doesn't even have any contact number or email to enquire about this.
                                        Don't know when will I receive the sticker.

                                        Anyone please provide the contact details for a follow-up.

                                        Thanks
                                        Sailendra
                                        Hi all, I applied Hdfc Fastag on Dec 06, 2019 and received today my Fastag sticker from Hdfc. Please wait for 15 working days. I was also not able to contact customer service. Only option is we have to wait. If you are lucky you will receive with in a week.
                                        I am also facing the same issue. I have received the message saying that the fastag account is created with the wallet id and all on Dec 12th. Money is deducted from my account and I am able to access the Fastag account as well, but the physical sticker/device has not been received. This is seriously pathetic from HDFC. Worst customer service also. I have been trying to reach their number[protected] but it is always busy.

                                        Can someone please let me know how I can get an update on this? Any email id or any other numbers?
                                        I am also facing the same issue. I have received the message saying that the fastag account is created with the wallet id and all on Dec 12th. Money is deducted from my account and I am able to access the Fastag account as well, but the physical sticker/device has not been received. This is seriously pathetic from HDFC. Worst customer service also. I have been trying to reach their number[protected] but it is always busy.

                                        Can someone please let me know how I can get an update on this? Any email id or any other numbers?
                                        I kept trying customer care ([protected]) and it worked one day (post 3 days).
                                        If you give your reference no they will be providing you, courier tracking no which I verified and it's dispatched.

                                        1033 - Won't be helpful for this issue
                                        Overall it took me around 2 weeks plus
                                        Customer service is bad anyway.
                                        Likewise. I have a cust ID and a wallet ID and money in the wallet. However, I have not received the physical Fastag since last year August 2019.
                                        I called the customer service number for HDFC and the agent gave me the email address to send my query. I have since sent email and follow up emails numerous times, but, no response.
                                        fashtag HDFC is worst to get.

                                        My customer ID[protected]
                                        my wallet ID[protected]
                                        my Veh No AP10AM9943

                                        I not received my fashtag HDFC

                                        Worst part is that I am to use toll plaza. No fashtag, even I paif 10 days beofore. It is said 7 days.
                                        Helpful
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