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H
Harish Kumar Dhilip
from Chennai, Tamil Nadu
Nov 28, 2019
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Address: Chennai, Tamil Nadu, 600073

Hello sir / madam,

Fasttag was issued on 04/05/2018. But i have not received by welcome mailer which mentions the customer id and wallet id for my fastag. Because of this i am not able create fastag account for myself.

I have sent mail to fastag. [protected]@insolutionsglobal.com, but have not recieved any response till date. Also, the customer care number is always busy.

Please help.

Thanks,
Harish
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 29, 2019
HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance
Verified Support
Nov 29, 2019
HDFC Bank Customer Care's response Dear Customer,

Kindly write to us at http://bit.ly/2ktOIbL mentioning the Fastag reference/application number, registered mobile number and vehicle number to enable us to check. Please mention reference number TT[protected] for us to promptly respond to you via e-mail. You may also contact Fastag Helpline at[protected] in case of any clarification.

-Nadia
HDFC Bank Customer Assistance
Dec 28, 2019
Updated by Harish Kumar Dhilip Dear Nadia / Manoj,

I have mailed you at the mentioned email address and there has been no response. The Fastag helpline is always busy. I have been trying on a daily basis. I am unable to see the reference number that you have mentioned. It is showing as protected. While trying to raise a complaint in http://bit.ly/2ktOIbL, there is no type of product or service which is labelled as fast tag or similar to attach the same. request you to please call me or mail me directly so that we can take the issue to closure.

Looking forward to a positive response.
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    M
    mukeshsh75
    from Mumbai, Maharashtra
    Nov 28, 2019
    Resolved
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    Resolved

    Address: Mumbai City, Maharashtra, 410210

    I have applied hdfc fastag through online and made payment of inr 500). The reference number of the application is hfr637657. I have uploaded rc copy also. After that then there is no update.

    There is no way to contact hdfc fastag guys as the customer care number given is always busy.

    I have been with hdfc for 19 years now (Saving acc, cc, loans) and this is the worst moment with them.
    The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
    Jan 3, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 28, 2019
    HDFC Bank Customer Care's response     Dear Customer,

    Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

    -Anay
    HDFC Bank Customer Assistance
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      A
      AmarjithP
      from Chennai, Tamil Nadu
      Nov 28, 2019
      Resolved
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      Resolved

      Address: Chennai, Tamil Nadu

      Hi, i have applied fasttag through hdfc net banking and after providing all the details, amount dedcuted from my account (Rs.500) but session timeout at the end. This happened on (28/11/2019). Transaction reference number :[protected]. I have tried calling hdfc fasttag toll but it is always busy. Such a bad experience.. I would like to know the status of my application that whether it is submitted or will my amount (Rs 500) be refunded.
      Dec 31, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 28, 2019
      HDFC Bank Customer Care's response       Dear Customer,

      Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

      -Anay
      HDFC Bank Customer Assistance
      Verified Support
      Nov 28, 2019
      HDFC Bank Customer Care's response       Dear Customer,

      Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

      -Manoj
      HDFC Bank Customer Assistance
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        D
        Dhaval9057
        from Delhi, Delhi
        Nov 28, 2019
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        Address: 388121

        I have applied for fastag through hdfc website, i got the message that 500 rs is deducted but i didnt get any confirmation message from bank that your fastag is registered. one more thing while paying by debit card trasaction error was there but rupees are deducted and after 1.5 hour it is also refunded in my account
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          M
          Muni Prabaharan
          from Chennai, Tamil Nadu
          Nov 28, 2019
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          Address: HDFC, 600100

          Hello,
          I tried to submit the application for fastag from hdfc portal by thrice.

          First two times, ₹500 deducted from my account and displayed an error.

          But the third time, the application submission was successful. The output was, a pdf copy sent to my registered email.in the last ~15 hours, i didn’t receive any email from hdfc.

          Also the entire system especially with fastag is worst. The main reasons are “no way to track the status after paying ₹500, even if we call the toll free number - it is busy always”, no email”

          Hdfc should answer me for the below two questions
          1. Displayed an error after the money deducted from my account. When will you refund the amount ₹1000
          2. What is the application status of hfr650636

          Regards, mp
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Nov 29, 2019
          HDFC Bank Customer Care's response           Dear Customer,

          We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days. -Zubin

          -Nadia
          HDFC Bank Customer Assistance
          Dec 11, 2019
          Updated by Muni Prabaharan           What kind of response this. You replied that, it will be resolved in 3 days on Nov 29th. Today is 11th Dec. what do you mean, 3 days from your bank terminology perspective? Will you adjust the interest rate if your customer is not paid at on-time?
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            R
            Raman88
            from Delhi, Delhi
            Nov 28, 2019
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            Address: Hno 45, Hari Enclave, Ward No 2, Mundi Kharar, Kharar, Mohali, Punjab, 140301
            Website: getprepaidcard.hdfcbank.com/fastag/index.aspx?_ga=2.137371888.1986813426.1574923433-236856721.157492

            Dear sir,
            I have registered for new fast tag for vehicle no pb65q750, owner name is gian chand saini.

            I paid through my hdfc credit card. I received a message from my credit card that i have spent rs. 500 on credit card — at etoll1291683 on 28/11/2019 at 12:43 pm.

            I did not receive any application number nor the complete application details. Please let me know the status.
            HDFC Bank customer support has been notified about the posted complaint.
            Nov 28, 2019
            Updated by Raman88             Car No is PB65Q7508
            Verified Support
            Nov 28, 2019
            HDFC Bank Customer Care's response             Dear Customer,

            Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

            -Anay
            HDFC Bank Customer Assistance
            Nov 28, 2019
            Updated by Raman88             Please send proper email address... it is not a valid email address
            Nov 29, 2019
            Updated by Raman88             please send proper email id . please convey the meaning of [protected]
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              R
              rahulcoolstuff
              from Delhi, Delhi
              Nov 28, 2019
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              Address: Raman Rati,opp. Balaji Ashram,vrindavan, Mathura, Uttar Pradesh, 281121

              The hdfc bank has put a hold on my funds of rupees 645.80 as mi revenue hold through gefu, but my account is sallery account
              Ac number is
              Account number: [protected]
              Ifsc: hdfc0000942
              Branch: vrindavan
              The customer service is not able to give any info on this.
              First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 28, 2019
              HDFC Bank Customer Care's response               Dear Customer,

              We would like to inform you that there is an outstanding charge for Debit Card on your account to be recovered. Hence we request you to maintain sufficient balance in your savings account or transfer the same so that the charges can be recovered. For further assistance on your outstanding charges, we request you to visit your account branch.


              -Nadia

              HDFC Bank Customer Assistance
              Nov 29, 2019
              Updated by rahulcoolstuff               but my account is sallery account why thease type of charges are deducted
              Nov 30, 2019
              Updated by rahulcoolstuff               please refund my amount 645.80 rs urgently because my account is sallery account kindly attention for thease wordsas mi revenue hold through gefu,
              Ac number is
              Account number: [protected]
              Ifsc: hdfc0000942
              Branch: vrindavan
              Dec 07, 2019
              Updated by rahulcoolstuff               my complaint is not resolved
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                R
                rtskarthik
                Nov 28, 2019
                Resolved
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                Resolved

                Address: 202, Friend square, Church Road, Prashanthn Nagar, Kithaganur, Bangalore, Karnataka, 560036

                I have applied hdfc fastag through online and made payment as well.
                The reference number of the application is hfr425209. I have uploaded rc for fast tracking it as well.

                Ironically, there is no way to contact hdfc fastag guys as the customer care number given is always busy.

                I even visited nearest hdfc bank, phone banking (Customer care) but they also say there is no way to reach them as its a separate department.

                Request the team to kindly help in getting the status update on the same.
                Jan 1, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 29, 2019
                HDFC Bank Customer Care's response                 Dear Customer,

                Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days provided your documents are in order. We request your patience in the interim. For any assistance please contact FasTag HelpDesk at[protected].

                -Nadia
                HDFC Bank Customer Assistance
                View replies
                Hi Nadia,

                If Possible kindly activate the exisiting fast id against the Application HFR425209.

                This is my mobile number [protected].

                Thanks
                Karthik.A
                Reply
                rtskarthik's [Complaint's author] reply, Nov 29, 2019
                This above RFID is never activated.
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                  G
                  gargshubh200
                  from Delhi, Delhi
                  Nov 28, 2019
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                  Address: Gwalior, Madhya Pradesh, 474001

                  Hi,

                  I was trying to apply for hdfc fastag on nov 28, 2019. As i have a savings account in hdfc since june 2019, i thought of availing the hdfc fastag facility.

                  I wanted fastag for my personal vehicles so total amount to pay was shown as rs.500

                  After i was done with payment, a screen appeared that showed "session timeout or error on page. Please try again after sometime"

                  However, amount of rs.500 was deducted from my savings account.
                  I am not sure if my request was successfully put.

                  I called on the hdfc fastag helpline number [protected]. But this is always busy or not reachable.
                  There is no way to track the application. Neither the normal hdfc helpline people know anything about it. They asked me to wait for 24 hours.

                  I was not expecting this atleast from hdfc bank
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 28, 2019
                  HDFC Bank Customer Care's response                   Dear Customer,

                  We are working on your concern vide Ref ID:[protected] and will revert to you within 5 working days.

                  -Nadia
                  HDFC Bank Customer Assistance
                  Nov 29, 2019
                  Updated by gargshubh200                   Mobile number registered :[protected]
                  Email ID registered: [protected]@yahoo.co.in
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                    C
                    Chidananda gowda
                    from Bengaluru, Karnataka
                    Nov 28, 2019
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                    Address: Bangalore, Karnataka, 22

                    I had applied for the fast tag through hdfc online i have paid 500 payment also via application numberhfr684955 now how can i get.
                    When am submitting fasttag application while last steps payment options came i had paid 500 through credit card. Then it's showed session over. Already my payment deducted from bank. Kindly let me know. Also still i have not uploaded any documents like rc. Licence and all.

                    Awaiting reply
                    Chidananda
                    View replies
                    Dear Customer,

                    Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                    -Manoj
                    HDFC Bank Customer Assistance
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                      D
                      Deep35
                      from Mumbai, Maharashtra
                      Nov 28, 2019
                      Resolved
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                      Resolved

                      Hi,

                      I applied for hdfc fastag today i. E. November 28, 2019 and mentioned my customer id corresponding to my hdfc bank savings account. After providing necessary details and uploading a scanned copy of my vehicle registration, i was requested to pay rs. 500 and i selected my hdfc debit card for payment.

                      After i was done with payment, an error screen appeared that showed "session timeout or error on page. Please try again after sometime"

                      However, amount of rs. 500 was deducted from my savings account.

                      I am not able to review in any way whether my request went through.

                      Hdfc payment reference number[protected], date 28 nov 2019, narration pos 416021xxxxxx4106 hdfc bank ltd fa.

                      Please let me know the status of my application and reverse the transaction if the application for fastag has not gone through.
                      Dec 31, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 30, 2019
                      HDFC Bank Customer Care's response                       Dear Customer,

                      We are working on your concern vide Ref ID: 2065468 and will revert to you within 7 working days.

                      Please feel free to write to us using below URL further assistance

                      https://bit.ly/2RfT843

                      -Anay
                      HDFC Bank Customer Assistance
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                        Y
                        Yogesh Devi
                        from Chennai, Tamil Nadu
                        Nov 28, 2019
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                        Address: 560075
                        Website: getprepaidcard.hdfcbank.com/Fastag

                        I applied for hdfc bank fast tag. Rs. 500 was deducted from my bank account
                        The details of payment are
                        Paid to pos 416021xxxxxx2355 hdfc bank ltd fa
                        Transaction id :[protected]
                        Date : 28 nov 2019
                        Amount : 500.00
                        However the website gave me error "session timeout or error on the page. Please try again after sometime."

                        When i called hdfc bank customer service they refuse to entertain fasttag complains and advise me to call[protected]. This number is forever not reachable. There is no number and i have no visibility to what happened to my money or the fast tag application
                        Nov 28, 2019
                        Updated by Yogesh Devi                         I have reached out to my HDFC bank relationship manager. will keep you posted if he can do some fact finding here
                        View replies
                        Dear Customer,

                        Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                        -Anay
                        HDFC Bank Customer Assistance
                        Reply
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                          A
                          Atmaram Muduli
                          from Mumbai, Maharashtra
                          Nov 28, 2019
                          Resolved
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                          Resolved

                          Address: Thane, Maharashtra, 401107

                          Hi,

                          After i submitted online application for hdfc fastag, rs. 500 deducted from my hdfc savings account. There is no communication from hdfc fastag or any email confirmation i received. Customer care do not have any clue regarding this.
                          The fastag customer care number no one is picks up. The email id provided by hdfc customer care is invalid. I am not sure where to reach.
                          Jan 2, 2020
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 28, 2019
                          HDFC Bank Customer Care's response                           Dear Customer,

                          Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                          -Anay
                          HDFC Bank Customer Assistance
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                            M
                            Mahalakshmi Sampath
                            from Chennai, Tamil Nadu
                            Nov 30, 2019
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                            Dear Sir / Madam,

                            I have applied for a fastag on 23/11/2019 and my application reference number is HFR361365. I have received my user ID and password last week.

                            But till now I have not received my fastag courier. Could you please let me know the status for the same.

                            The customer care number is also busy and we couldn't reach them to know the status.

                            Thanks & Regards

                            S. Mahalakshmi
                            HDFC Bank customer support has been notified about the posted complaint.
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                              N
                              Narendra Pindipapanahalli
                              from Mumbai, Maharashtra
                              Nov 28, 2019
                              Resolved
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                              Resolved

                              Address: 560099

                              Dear siri
                              Have registered for new fast tag for 2 vehicles
                              1. Ka51mb7853
                              2. Ka51ae1331
                              I paid through my hdfc credit card. I received a message from my credit card that i have spent 1500 on credit card — at etoll 1291683 on[protected]:12:27:06.
                              I did not receive any application number nor the complete application details. Please let me know the status.
                              The registration name is : narayana nethralaya
                              Phone: [protected]
                              Dec 29, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 28, 2019
                              HDFC Bank Customer Care's response                               Dear Customer,

                              After submission of your application, you will receive your Tag within 7 working days. -Anay

                              -Anay
                              HDFC Bank Customer Assistance
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                                H
                                harshpujara27
                                from Nashik, Maharashtra
                                Nov 28, 2019
                                Resolved
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                                Resolved

                                Address: Nashik, Maharashtra, 422009

                                I have paid rs.500 to hdfc bank for fastag. Rs.200 as security deposit and
                                300 as recharge amount. After payment i received a mail saying that fastag is issued but i haven't received any reference number to track my application. The customer care number provided by bank on its website is always busy. I have received customer id and wallet id which helps me to login but still wont help to track my fastag. Please help me as it is very important.
                                Dec 31, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 30, 2019
                                HDFC Bank Customer Care's response                                 Dear Customer,

                                Your application for issuance has been received and is under process. You will receive the Fastag within 5-7 working days. Our team will send dispatch details via SMS once the tag is dispatched. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

                                -Nadia
                                HDFC Bank Customer Assistance
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                                  M
                                  mangal3847
                                  Nov 28, 2019
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                                  Address: samsung india electronics pvt ltd, b-1,sec-81,phase-2, Gautam Buddh Nagar, Uttar Pradesh, 201305

                                  I have applied hdfc fastag through online and made payment of INR 500. The reference number of the application is HFR546129. I have uploaded Rc & PAN Card and since then there is no update.

                                  There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

                                  The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 28, 2019
                                  HDFC Bank Customer Care's response                                   Dear Customer,

                                  Your application has been received at our end & you will receive the Tag in 7 working days. The dispatch details of the tag will be shared with you via SMS.

                                  -Anay
                                  HDFC Bank Customer Assistance
                                  Dec 06, 2019
                                  Updated by mangal3847                                   Till now no any dispatch update from HDFC bank regarding my fastag.
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                                    N
                                    Nikhilv69
                                    from Pune, Maharashtra
                                    Nov 28, 2019
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                                    I have just now (28/11/2019) applied for fastag thru hdfc portal at hdfc bank (Branch address - showroom no. 3, mayfair tower cts no. 28, mumbai pune road, shivajinagar, pune -411005). The application went thru and i paid rs 500/- via my credit card. Thereafter my amount got deducted but the application went blank. This was being done by the bank official. She forgot to note down the application number. Now, i am unable to track my fastag status. Either i need refund of my amount or the fastag delivered at my address. For reference/ tracing the application, my car registration number, mh12mw8930 or driving licence no. Mh[protected] can be used, which has been put in the application. Now, i cannot apply for new fastag till this issue is resolved.
                                    Please intimate progress / resolution of this complaint on my email - nick. [protected]@gmail.com

                                    Nikhil vaidya
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 28, 2019
                                    HDFC Bank Customer Care's response                                     Dear Customer,

                                    Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                    -Manoj
                                    HDFC Bank Customer Assistance
                                    Nov 28, 2019
                                    Updated by Nikhilv69                                     What is this email id : fastag.[protected]@insolutionsglobal.com ? I am unable to send email to this.

                                    Please resend the email id once more. The 'protected' word needs to be replaced with the hidden content.

                                    Nikhil
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                                      V
                                      Vaishnavi Sn
                                      from Chennai, Tamil Nadu
                                      Dec 2, 2019
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                                      Hi,

                                      I am holding HDFC salary account and the details shared below, as it's a salary account there should not be any annual fees as informed by HDFC Executive whole opening account but recently the fees got deducted from account and also some money is on hold.
                                      Please reimburse the debited amount for the same and also the money which is on hold by bank

                                      Following is the Debit card annual fees deduction reference number

                                      01) Ref : MIR[protected]
                                      DATE - 28/11/2019

                                      02) Ref : MIR[protected]
                                      DATE - 29/11/2019
                                      HDFC Bank customer support has been notified about the posted complaint.
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                                        H
                                        harshpujara27
                                        from Nashik, Maharashtra
                                        Nov 28, 2019
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                                        Address: Nashik, Maharashtra, 422009

                                        I have paid an amount of 500 to hdfc bank for fastag. Rs. 200 as security deposit and rs. 300 as recharge. Now i have received a mail saying that my fastag is been issued but i have no clue weather it is dispatched or not. The customer care number is always busy and there is no other way to contact hdfc fastag people. I have received customer id number and wallet id which is helpful to login but still there is no section in it saying to track application. My customer id is[protected]. Please help me with this issue it is very important as without fastag they won't allow cars to pass tollway gates.
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 28, 2019
                                        HDFC Bank Customer Care's response                                         Dear Customer,

                                        Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

                                        -Anay
                                        HDFC Bank Customer Assistance
                                        Nov 28, 2019
                                        Updated by harshpujara27                                         The email Id is wrong
                                        View replies
                                        The email id provide is wrong.
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