HDFC Bank Complaints & Reviews

Am trying hdfc customer service number[protected]. But not able to connect
Share alternate number to speak to hdfc on this matter which you guys have created and wasting my time. Or else give your grievance manager number or call me back on [protected]
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On sat, nov 16, 2019, 14:09 gaurav mani wrote:
I am not in agreement with your mail. You can clearly see that i sent mail on 14th november 2019. Why are you upfront lying to customer and the hell you guys need 12 days to deactivate auto debit.

I warn you guys if my account is debited for policy number : 21959822 then i will sue you all. Don't tell to keep balance in account. Listen to customer and his concern. Very unpleasant response from hdfc and the team. This is the reason i am quitting all policies, investments and insurance taken from hdfc. You guys talk like looters... Very bad... Not appreciated.

Premium must not be deducted on 27th nov. 2019. I already informed you... Provide mail confirmation.

On sat, nov 16, 2019, 13:53 [protected]@hdfclife.com wrote:
Dear mr. Gaurav mani,

Greetings from hdfc life!

We refer to your communication dated november 15, 2019 wherein you had raised a request regarding deactivation of auto debit for your policy no. 21876035 and 21959822.

For policy number : 21959822

We would like to inform you that we have successfully processed your request to deactivate the auto-debit facility for the given policy.

Hence please be rest assured that premium amount will not be auto deducted from your account in future. Your next premium due date is 30/11/2019.

You can pay premiums online through my account.
â– log into my account at https://myaccount.hdfclife.com
â– go to transact online tab
â– click on online payment
â– select policy number
â– click on submit
â– fill in the required details and click on make payment

Visit https://www.hdfclife.com/customer-service/pay-premium to choose from several offline and online payment options.

For policy number : 21876035

Please be informed that deactivation request of auto debit facility should be submitted 12 working days prior to the premium due date. Since the request was received on 15/11/2019 which is lesser than 12 working days, we are unable to consider your request.

As the request for deactivation has been received by us after the due date, the premium due on 27/10/2019 may be debited. Therefore, please maintain sufficient balance in your account.

However, we have successfully deactivated the auto debit for the policy which will be effective from the next premium due date which is on 27/11/2019,

Please note, in case of insufficient balance in your bank account, your bank would dishonour the debit and may levy charges.

We hope to have addressed your concern satisfactorily. For any further assistance, please feel free to contact us. We'll be glad to help you.

You can also explore our interactive web chat on www.hdfclife.com for a real time interaction with our customer service representative.

We assure you the best of our services always.

Warm regards,

Rajesh kumar sahu
Customer service team hdfc life

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Please click the following url to register your interest to know about our products, we will be happy to call you back.

https://crmleads.hdfclife.com/hdfc_link_track/hdfc.php?name=&mobile=&email=&pid=...⇄

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Pay premium online by visiting our website using net banking, credit card, debit card. Click here to pay-
https://onlinepayments.hdfclife.com/HDFCLife/quick_pay.html

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You may now view medical reports* online via my account, click here to register-

https://myaccount.hdfclife.com/portal. Do?_pageid=cp_newregistrationpage&_portalid=cplogin

*t&c apply.

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Please click the following url to access our service touch points.

Https://www.hdfclife.com/customer-service/policy-servicing
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Please click on the following url to register your interest to know about our products, we will be happy to call you back.

https://crmleads.hdfclife.com/hdfc_link_track/hdfc.php?name=&mobile=&email=&pid=...⇄

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You can now get details on your fund value (Ulip policies), premium amount and due date by giving missed call on [protected].

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Regd office: lodha excelus, 13th floor, apollo mills compound, n. M. Joshi marg, mahalaxmi, mumbai 400 011. Insurance is the subject matter of the solicitation.

Disclaimer

This message is intended solely for the use of the individual or entity to which it is addressed. It may contain confidential/privileged information protected by law. If you are not the intended recipient, you are not authorised to print, retain, copy, disseminate, distribute, use or rely on this message or any part thereof. If you receive this message in error, please notify us immediately by return e-mail and delete all copies thereof. Hdfc life insurance company limited (Formerly hdfc standard life insurance company limited) is not liable for any improper and/or incomplete transmission of this message or for any damages caused due to the same.

By sharing your contact information or replying to hdfc life, with an email or a phone call, you authorise hdfc life and/or its third party vendors to contact you to verify the above details and/or to explain to you the features of the product and/or help you with the purchase/servicing. Hdfc life sends emails only via domain “hdfclife.com”. Please do not respond to any emails other than this domain as the same may be fraudulent. Premium paid in unit linked insurance plans of hdfc life are subject to investment risks associated with capital markets and the net asset value may fluctuate basis fund performance and factors influencing the capital markets and the policyholder is responsible for his/her decisions.

Be cautious of spurious phone calls and fictitious/fraudulent offers.

Irdai clarifies to the public that:

Irdai or its officials are not involved in activities like sale of any kind of insurance or financial products or investment of premiums.

Irdai does not announce any bonus.

Public receiving such phone calls are requested to lodge a police complaint along with details of phone call and number.

Disclaimer: this message is intended solely for the use of the individual or entity to which it is addressed. It may contain confidential/privileged information protected by law. If you are not the intended recipient, you are not authorised to print, retain, copy, disseminate, distribute, use or rely on this message or any part thereof. If you receive this message in error, please notify us immediately by return e-mail and delete all copies thereof. Hdfc life insurance company limited is not liable for any improper and/or incomplete transmission of this message or for any damages caused due to the same.
By sharing your contact information or replying to hdfc life, with an email or a phone call, you authorise hdfc life and/or its third party vendors to contact you to verify the above details and/or to explain to you the features of the product and/or help you with the purchase/servicing. Hdfc life sends emails only via domain hdfclife.com. Please do not respond to any emails other than this domain as the same may be fraudulent. Premium paid in unit linked insurance plans of hdfc life are subject to investment risks associated with capital markets and the net asset value may fluctuate basis fund performance and factors influencing the capital markets and the policyholder is responsible for his/her decisions.

Be cautious of spurious phone calls and fictitious/fraudulent offers. Irdai clarifies to the public that:

Irdai or its officials are not involved in activities like sale of any kind of insurance or financial products or investment of premiums.
Irdai does not announce any bonus.
Public receiving such phone calls are requested to lodge a police complaint along with details of phone call and number.

Dear sir/madam

My credit card number is [protected] and debited abnormal charges (Annual fee) on my account, therefore when card given me then banker say this is total free, but bank debited 1000/- for annual fee, this is wrong.
I have complain with consumer complaint portal, complaint number is 1740059 dtd 16 nov 2019.

Pl resolve my issue with seven days.

Good morning,
I am daleep awana. I had a hdfc credit card around 2 years back. Unfortunately, i lost my card and before closing and blocking my credit card on their site i paid all the dues. Card was closed no communication was coordinated from hdfc regarding anything and everything was running smooth. I never recieved any statements nor recieved any replacement card or call after the closure till this time. Now after two years i am being harrased by hdfc calls that i have some dues (Rs 1930) which i have to pay immediaely. I tried to contact to the concerned department and only after several attempt i had a telephonic conversation about the closure only to know that i have some dues when asked about the details the lady failed to explain. I told her that i do not have any hdfc credit card at the moment how can i use it. Anyhow, i refused to pay the amount. Now regularly some goons from hdfc bank is harrasing on telephone they even not listening or giving any reasonable explanation they are talking as if i am some sort of fraud. But sir telling you the exact truth these guys are real fraud, they are harrasing many consumers like me in the same way. I managed to clear all the dues before closure and card blockage i even opted that i donot want their credit card further. All this is done on their website by me personally and that was done 2 years back. Please kindly help in sorting this problem these people are torturing me every day.

सौ. पुष्पा सुरेश जाधव, a/c no. [protected], credit card no. [protected], dob. 25/02/2019, mob no. [protected], ईमेल ऍड्रेस. [protected]@gmail.com सर मै आपको गिनती करती हू, मेरे क्रेडिट कार्ड accounts एक्सट्रा चार्जेस लगाये गये है ये गलत है, सर मेरा किमया मेहनत, पैसा वापीस कर दो नहीं तो मै rbi, ambutsman, court, शिकयेत करुंगी, sar, madam, अभि अभि 11/11/2019 तारीख को मेरे सेविंग अकॉउंट से 1726रुपये कॅट लिये है ओ वापीस करी हमारी कोई गल्ती नाही मै गणती करती हू चाह तो, ऐक दंड रुपसे 590रुपये कॅट कर बाकी मेरा पैसा वापस करो 1127रुपये हे मेरे दिन रात्र काम करके कमाई पैसा है, बँक कर्मचारी ac मे बैटकर ऐक मिंटमे हमारा गरीब का पैसा कॅट लेता है सर अपही देखी हमारी सॅलरी महिनेमे कितना मिळता है हम कैसे जीवन जगते है, मैने क्रेडिट कार्ड से खाली 261रुपये पेट्रोल डाला था ओ पैसा मैने सब bed कर दिये है तभी भी एक्सट्रा चार्जेस किंवा लागय, मैने अभि मेरा सेविंग अकॉउंट, cridit कार्ड, मेरे पती का भी सॅलरी अकॉउंट, क्रेडिट कार्ड बंद कर देंगे हमे नहीं चाहिये आपकी hdfc bank सेवा हम गरीब अधिवासी लोक है, बँक हमे लूट रही है अशी court शिकयेत करुंगी मॅडम हमारा काटा ओ पैसा फिर वापस कर do कस्टमर करवले सांगतात तुम्ही शॉपिंग, लाईटबील नहीं भरा इसीलिये चार्जेस lag गये ये गलत है सर मै गिनती करती हू हमारी मदत करो, और हमारा गरीब का पैसा मिलने मे मदत करो

Amount 25 is getting deducted with the description nwd dec chg (Atm withdrawal charges) eventhough my account was opened as salary account and was said there will be no sur charges for any no of withdrawals from atm other than hdfc. There were no intimation regarding the policy change if any also. This is very bad and unprofessionalism as a reputed worldwide bank shouldn't be doing this.

As my emi goes on every 4th of the month as i deposit my emj on 3rd of every month but in month november ideposit money on 3 rd of november as now you deducted my emi on 3/11/2019 but on every month it goes on 04 of every month
It is not my fault so plz wave my bouncing chage.i am very good customer of your so plz do it

I had an issue with my account. My date of birth randomly got changed. And when i called my relationship manager to address the complaint she started to yelling on me that i have to come to branch have to give written letter to make some changes which i don't even authorized anyone to make.

They have my documents and they have written application but still they changed my dob without any concent from me

When i called to assigned branch addressing my complaint they refuse to accept my complaint for the same

I need my issue to be fixed asap. Bank have my identity proofs and everything but still they made this change by there own wihout my concent

Cancellation of one assist membership
I a hdfc bank credit card holder. The bank has auto debited from my credit card number ending with 1743. Without my concern on date 16.11.[protected]@7.17 am i got the message. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-...

Hi, i have salary account in hdfc 4 years back when i was working at that time. After that i changed company & they provided other bank account. Recently i changed new company. The new company have using only hdfc salary accounts. But my hdfc exsisted old salary account showing -6000 balance.
The bank converts my salary account converted into savings account & charged monthly.. Now its 6000 negative balance. Without my permission how can the bank convert my salary account into savings account? Even they are not intimated verbally... According to rbi guidlines on savings account banks not charge even its negative balance.
I approach branch, but they behaved rudly & refuse to close account.
Plz juistice to me. 6000 is huge amount to me. What is the solution?
What is the action will take against this bank.

I am living outside india, being an nri, i have opened a nri account with hdfc. Since last month i m receiving otp intermittent times. After a complain, they said all otp related queries will be addressed by their vendor. After 2 days the was resolved after following up several times, wasting my time to connect with customer care. Now after a month, again i m facing the same issue of not receiving otp. Customer care is so negligent on my case; reality i want to make a third party transfer with high priority and i'm stuck with no help.

- frustrated customer.

Dear hdfc team,

I have hotlisted my credit card as i lost the card and while hotlisting there is an option for a reissue of the card and i checked it as "no". But they regenerated the new credit card, which they haven't send me but they charged annual charges for it. I approached hdfc customer care regarding the annual charges, as my previous credit card is free of charge and without sending the new credit card home, how come they charge me the charges.
I do not like the way the customer care team replied for the above questions and i also tried to escalate this issue with customer service center manager but no resolution and hence we wished to close the credit card of mine and my husband. Please remove that reissue option from hdfc site if the team is not following the one we checked in that option.

I asked for the closure of credit card, they are asking to courier a filled form for the closure of credit card. I can send a form but what about the charges that are autodebited for a credit card which is not yet delivered to me. I also don't think hdfc team will respond quickly when we send a form to the mentioned address. Now i got irritated with the answer of them and we wish to close my demat account and credit cards of mine and my husband.

Please reimburse the auto debited amount and close our credit cards and demat account.

I have applied hdfc fastag through online and made payment of 500 inr.
The reference number of the application is hfr364049.
I have applied on 12thnovember 2019 since then there is no updates and welcome letter to my registered mail and no way to track my application status.

There is no way to contact hdfc fastag guys as the customer care number also given its busy or not being attended.

I applied for fasttag on 9th november 2019. Payment was successful. Fasttag application reference number is hfr347955.
After completion of all process & payment, fasttag application reference number was provided. It was also written that fasttag application pdf is sent to registered email id.
Till date, i haven't received any email or fasttag dispatch status.
All details provided were perfect. Right documents were provided.
Not sure, how will i get fasttag.
Could you please help regarding this issue?

My new credit card from HDFC BANK is issued but i am unable to activate it.I had tried everything like customer care, mobile banking etc. But i am unable to activate it.Please help me to activate it.

Hello sir /madam,

The hdfc bank has been holding funds from my current account of amount 30750 inr from 5th of nov. I was following up with the hdfc customer care and credit card department etc since 7th nov. But still the amount has been hold in my current account.

I already informed you no action has been taken from your side till date and still the current account has been hold by the credit card even after paying the minimum due amount.

Current account no - [protected]
Minimum due paid on - nov 5th 2019
Amount paid - 30750 inr
Amount hold in current account - 30750 inr

Attached screenshot for your reference.

Thanks & regards,
Sandip pal.

Unfortunately i was using the hdfc credit card more than a year ago and last time when i made the payment it got late few days and on that 500 charges the bank had put so many charges which i was unaware and in april 2019 i receive a call from the bank collection department that lady requested me to pay 2000 ruppee and promise me that after 2000 ruppee payment my card will get closed and i will get my noc and now when i called she used abusive language and denied to help me i contact bank also they apologies only but asking me to pay 3000 more but i didnt pay anything they are making people fool they allowing their employees to use personal mobiles to call customer and later they are saying that we dont have recorded calls dont have any proof is this our responsibility to keep the track or bank i just want to close my card and reverse all the charges i will not pay anything for this card and want my noc im attaching that image also in which that lady had send me my card number details to pay the 2000 amout also pls help me and get it reversed

I have purchased from big Bazar using hdfc debit card on[protected]/ bill number 04833/value 1817. HDFC promised 10% cash back on total billing but still not received any cash back. Please don't make fool o[censored]s.
Vijay Kumar
astrohelp.[protected]@gmail.com

I am credit card customer of your bank. I have efficiently used your card and also made payments on due date. When this card was pitched to me, it was clearly said that there will be no membership charges. This was my first criteria for taking the card.
In un-billed transactions i can see that there is membership charges of rs. 1000. This is not fair on your part to give false information while pitching the card.
Please train your team to be truthful and not hide additional charges on services.
In less than year i have used more than my limit. I request you to reverse these charges to ensure my continuous relationship with you.

I applied fastag through hdfc on[protected], reference number hfr335491, i have not received any mail, conformation and not even fastag till date
What to do?
Customer care number is not getting connected
No email id, i contacted the bank people they don't know anything about it.
Please help me, rs 500 debited from my credit card
Where i can get the fastag?

Hi,
I have paid my electricity bill through the payzapp app.
But in tspdcl it is showing that the bill is not paid.

The last date for paying the bill is 18th of this month only.

I have attached the invoice screenshots.
Please respond on this asap. There is no repsone from cutomer care & support email about on this.

Contact me on : [protected]