HDFC Bank Complaints & Reviews

Address: 143001

I m complaining about the system of online submission of application through which i have purchased a fasttag card but no acknowledgement and further course of action has also been intimated to me via messages or e mail, which is very bad experience. On the other side no response from customers care as nobody pick the calls on that toll free number. Such a hopeless system adopted by one of the leading bank of india. My application no. Is hfr665223. Please look into the matter & intimate to me about my fasttag as i have already paid the amount of rs.500/-. Thanks

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My request for fastag from hdfc has taken more than 7 working days and its still not yet delivered. Application number hfr392477. I submitted the request on 18th november. I paid rs.500. Yet to get the fastag. It was mentioned in the site it will be delivered in 7 working days, however i have not even got the courier details of any dispatch. Please do the needful and dispatch my fastag as early as possible.

Dec 5, 2019

Complaint marked as Resolved

Got it finally. But took more than 7 working days to get the tag delivered.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & process you will be receiving the Tag with is 7-10 working days

For any further assistance you may write to us @ fastag.[protected]@insolutionsglobal.com or call customer care @[protected]

Note:- Dispatch details of the TAG will be share with you through SMS

The delay is due to exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

-Nadia
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu, 600073

Hello sir / madam,

Fasttag was issued on 04/05/2018. But i have not received by welcome mailer which mentions the customer id and wallet id for my fastag. Because of this i am not able create fastag account for myself.

I have sent mail to fastag. [protected]@insolutionsglobal.com, but have not recieved any response till date. Also, the customer care number is always busy.

Please help.

Thanks,
Harish

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly write to us at http://bit.ly/2ktOIbL mentioning the Fastag reference/application number, registered mobile number and vehicle number to enable us to check. Please mention reference number TT[protected] for us to promptly respond to you via e-mail. You may also contact Fastag Helpline at[protected] in case of any clarification.

-Nadia
HDFC Bank Customer Assistance

Dec 28, 2019

Updated by Harish Kumar Dhilip Dear Nadia / Manoj,

I have mailed you at the mentioned email address and there has been no response. The Fastag helpline is always busy. I have been trying on a daily basis. I am unable to see the reference number that you have mentioned. It is showing as protected. While trying to raise a complaint in http://bit.ly/2ktOIbL, there is no type of product or service which is labelled as fast tag or similar to attach the same. request you to please call me or mail me directly so that we can take the issue to closure.

Looking forward to a positive response.

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Address: Mumbai City, Maharashtra, 410210

I have applied hdfc fastag through online and made payment of inr 500). The reference number of the application is hfr637657. I have uploaded rc copy also. After that then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is always busy.

I have been with hdfc for 19 years now (Saving acc, cc, loans) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Jan 3, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu

Hi, i have applied fasttag through hdfc net banking and after providing all the details, amount dedcuted from my account (Rs.500) but session timeout at the end. This happened on (28/11/2019). Transaction reference number :[protected]. I have tried calling hdfc fasttag toll but it is always busy. Such a bad experience.. I would like to know the status of my application that whether it is submitted or will my amount (Rs 500) be refunded.

Dec 31, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj
HDFC Bank Customer Assistance

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Address: 388121

I have applied for fastag through hdfc website, i got the message that 500 rs is deducted but i didnt get any confirmation message from bank that your fastag is registered. one more thing while paying by debit card trasaction error was there but rupees are deducted and after 1.5 hour it is also refunded in my account

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Address: HDFC, 600100

Hello,
I tried to submit the application for fastag from hdfc portal by thrice.

First two times, ₹500 deducted from my account and displayed an error.

But the third time, the application submission was successful. The output was, a pdf copy sent to my registered email.in the last ~15 hours, i didn’t receive any email from hdfc.

Also the entire system especially with fastag is worst. The main reasons are “no way to track the status after paying ₹500, even if we call the toll free number - it is busy always”, no email”

Hdfc should answer me for the below two questions
1. Displayed an error after the money deducted from my account. When will you refund the amount ₹1000
2. What is the application status of hfr650636

Regards, mp

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days. -Zubin

-Nadia
HDFC Bank Customer Assistance

Dec 11, 2019

Updated by Muni Prabaharan What kind of response this. You replied that, it will be resolved in 3 days on Nov 29th. Today is 11th Dec. what do you mean, 3 days from your bank terminology perspective? Will you adjust the interest rate if your customer is not paid at on-time?

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Address: Hno 45, Hari Enclave, Ward No 2, Mundi Kharar, Kharar, Mohali, Punjab, 140301

Website: getprepaidcard.hdfcbank.com/fastag/index.aspx?_ga=2.137371888.1986813426.1574923433-236856721.157492

Dear sir,
I have registered for new fast tag for vehicle no pb65q750, owner name is gian chand saini.

I paid through my hdfc credit card. I received a message from my credit card that i have spent rs. 500 on credit card — at etoll1291683 on 28/11/2019 at 12:43 pm.

I did not receive any application number nor the complete application details. Please let me know the status.

HDFC Bank customer support has been notified about the posted complaint.

Nov 28, 2019

Updated by Raman88 Car No is PB65Q7508

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Nov 28, 2019

Updated by Raman88 Please send proper email address... it is not a valid email address

Nov 29, 2019

Updated by Raman88 please send proper email id . please convey the meaning of [protected]

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Address: Raman Rati,opp. Balaji Ashram,vrindavan, Mathura, Uttar Pradesh, 281121

The hdfc bank has put a hold on my funds of rupees 645.80 as mi revenue hold through gefu, but my account is sallery account
Ac number is
Account number: [protected]
Ifsc: hdfc0000942
Branch: vrindavan
The customer service is not able to give any info on this.
First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

We would like to inform you that there is an outstanding charge for Debit Card on your account to be recovered. Hence we request you to maintain sufficient balance in your savings account or transfer the same so that the charges can be recovered. For further assistance on your outstanding charges, we request you to visit your account branch.

-Nadia

HDFC Bank Customer Assistance

Nov 29, 2019

Updated by rahulcoolstuff but my account is sallery account why thease type of charges are deducted

Nov 30, 2019

Updated by rahulcoolstuff please refund my amount 645.80 rs urgently because my account is sallery account kindly attention for thease wordsas mi revenue hold through gefu,
Ac number is
Account number: [protected]
Ifsc: hdfc0000942
Branch: vrindavan

Dec 07, 2019

Updated by rahulcoolstuff my complaint is not resolved

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Address: 202, Friend square, Church Road, Prashanthn Nagar, Kithaganur, Bangalore, Karnataka, 560036

I have applied hdfc fastag through online and made payment as well.
The reference number of the application is hfr425209. I have uploaded rc for fast tracking it as well.

Ironically, there is no way to contact hdfc fastag guys as the customer care number given is always busy.

I even visited nearest hdfc bank, phone banking (Customer care) but they also say there is no way to reach them as its a separate department.

Request the team to kindly help in getting the status update on the same.

Jan 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days provided your documents are in order. We request your patience in the interim. For any assistance please contact FasTag HelpDesk at[protected].

-Nadia
HDFC Bank Customer Assistance

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R

rtskarthik

Nov 29, 2019

Hi Nadia,

If Possible kindly activate the exisiting fast id against the Application HFR425209.

This is my mobile number [protected].

Thanks
Karthik.A

Reply

rtskarthik's [Complaint's author] reply, Nov 29, 2019

This above RFID is never activated.

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Address: Gwalior, Madhya Pradesh, 474001

Hi,

I was trying to apply for hdfc fastag on nov 28, 2019. As i have a savings account in hdfc since june 2019, i thought of availing the hdfc fastag facility.

I wanted fastag for my personal vehicles so total amount to pay was shown as rs.500

After i was done with payment, a screen appeared that showed "session timeout or error on page. Please try again after sometime"

However, amount of rs.500 was deducted from my savings account.
I am not sure if my request was successfully put.

I called on the hdfc fastag helpline number [protected]. But this is always busy or not reachable.
There is no way to track the application. Neither the normal hdfc helpline people know anything about it. They asked me to wait for 24 hours.

I was not expecting this atleast from hdfc bank

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 5 working days.

-Nadia
HDFC Bank Customer Assistance

Nov 29, 2019

Updated by gargshubh200 Mobile number registered :[protected]
Email ID registered: [protected]@yahoo.co.in

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Address: Bangalore, Karnataka, 22

I had applied for the fast tag through hdfc online i have paid 500 payment also via application numberhfr684955 now how can i get.
When am submitting fasttag application while last steps payment options came i had paid 500 through credit card. Then it's showed session over. Already my payment deducted from bank. Kindly let me know. Also still i have not uploaded any documents like rc. Licence and all.

Awaiting reply
Chidananda

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 28, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

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Hi,

I applied for hdfc fastag today i. E. November 28, 2019 and mentioned my customer id corresponding to my hdfc bank savings account. After providing necessary details and uploading a scanned copy of my vehicle registration, i was requested to pay rs. 500 and i selected my hdfc debit card for payment.

After i was done with payment, an error screen appeared that showed "session timeout or error on page. Please try again after sometime"

However, amount of rs. 500 was deducted from my savings account.

I am not able to review in any way whether my request went through.

Hdfc payment reference number[protected], date 28 nov 2019, narration pos 416021xxxxxx4106 hdfc bank ltd fa.

Please let me know the status of my application and reverse the transaction if the application for fastag has not gone through.

Dec 31, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID: 2065468 and will revert to you within 7 working days.

Please feel free to write to us using below URL further assistance

https://bit.ly/2RfT843

-Anay
HDFC Bank Customer Assistance

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Address: 560075

Website: getprepaidcard.hdfcbank.com/Fastag

I applied for hdfc bank fast tag. Rs. 500 was deducted from my bank account
The details of payment are
Paid to pos 416021xxxxxx2355 hdfc bank ltd fa
Transaction id :[protected]
Date : 28 nov 2019
Amount : 500.00
However the website gave me error "session timeout or error on the page. Please try again after sometime."

When i called hdfc bank customer service they refuse to entertain fasttag complains and advise me to call[protected]. This number is forever not reachable. There is no number and i have no visibility to what happened to my money or the fast tag application

Nov 28, 2019

Updated by Yogesh Devi I have reached out to my HDFC bank relationship manager. will keep you posted if he can do some fact finding here

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 28, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Thane, Maharashtra, 401107

Hi,

After i submitted online application for hdfc fastag, rs. 500 deducted from my hdfc savings account. There is no communication from hdfc fastag or any email confirmation i received. Customer care do not have any clue regarding this.
The fastag customer care number no one is picks up. The email id provided by hdfc customer care is invalid. I am not sure where to reach.

Jan 2, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Dear Sir / Madam,

I have applied for a fastag on 23/11/2019 and my application reference number is HFR361365. I have received my user ID and password last week.

But till now I have not received my fastag courier. Could you please let me know the status for the same.

The customer care number is also busy and we couldn't reach them to know the status.

Thanks & Regards

S. Mahalakshmi

HDFC Bank customer support has been notified about the posted complaint.

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Address: 560099

Dear siri
Have registered for new fast tag for 2 vehicles
1. Ka51mb7853
2. Ka51ae1331
I paid through my hdfc credit card. I received a message from my credit card that i have spent 1500 on credit card — at etoll 1291683 on[protected]:12:27:06.
I did not receive any application number nor the complete application details. Please let me know the status.
The registration name is : narayana nethralaya
Phone: [protected]

Dec 29, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 7 working days. -Anay

-Anay
HDFC Bank Customer Assistance

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Address: Nashik, Maharashtra, 422009

I have paid rs.500 to hdfc bank for fastag. Rs.200 as security deposit and
300 as recharge amount. After payment i received a mail saying that fastag is issued but i haven't received any reference number to track my application. The customer care number provided by bank on its website is always busy. I have received customer id and wallet id which helps me to login but still wont help to track my fastag. Please help me as it is very important.

Dec 31, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application for issuance has been received and is under process. You will receive the Fastag within 5-7 working days. Our team will send dispatch details via SMS once the tag is dispatched. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

-Nadia
HDFC Bank Customer Assistance

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Address: samsung india electronics pvt ltd, b-1,sec-81,phase-2, Gautam Buddh Nagar, Uttar Pradesh, 201305

I have applied hdfc fastag through online and made payment of INR 500. The reference number of the application is HFR546129. I have uploaded Rc & PAN Card and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 7 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 06, 2019

Updated by mangal3847 Till now no any dispatch update from HDFC bank regarding my fastag.

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I have just now (28/11/2019) applied for fastag thru hdfc portal at hdfc bank (Branch address - showroom no. 3, mayfair tower cts no. 28, mumbai pune road, shivajinagar, pune -411005). The application went thru and i paid rs 500/- via my credit card. Thereafter my amount got deducted but the application went blank. This was being done by the bank official. She forgot to note down the application number. Now, i am unable to track my fastag status. Either i need refund of my amount or the fastag delivered at my address. For reference/ tracing the application, my car registration number, mh12mw8930 or driving licence no. Mh[protected] can be used, which has been put in the application. Now, i cannot apply for new fastag till this issue is resolved.
Please intimate progress / resolution of this complaint on my email - nick. [protected]@gmail.com

Nikhil vaidya

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

Nov 28, 2019

Updated by Nikhilv69 What is this email id : fastag.[protected]@insolutionsglobal.com ? I am unable to send email to this.

Please resend the email id once more. The 'protected' word needs to be replaced with the hidden content.

Nikhil

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