HDFC Bank Complaints & Reviews

Hi,

I have applied for Fasttag Card on 27/11/2019 thru HDFC Fasttag Portal.
Payment of Rs.500/- got debited to my credit card but no response and no communication from HDFC...No Message / No Mail

I was trying the Toll Free No:[protected] which is provided in the portal but it is always coming busy.

I felt I was cheated by HDFC

I demand an immediate response from HDFC Fast Tag Team

Please note i have made a payment of rs 500 for the fast tag. I filled up all the details and also made the payment on 27th november 2019. But did not get any confirmation. I want the fast tag details or refund my money to my account as soon as possible.
I have tried calling[protected], but not getting connected, tried minimum 20 times.
Then sent out email to status. [protected]@sahaj.co.in, still there is no response or any sort of acknowledgement.
So would request to take action on this issue.
I also see there are same kind of multiple problems from different individuals, so why the bank not taking measure to correct the issue.
Thanks
Best
Regards
Charulata

I have applied hdfc fastag through online on 26/11/19 and made payment of 500 inr (incliding security and top up). The reference number of the application is HFR569748. since then there is no update.

The customer care number given is busy or not being attended.There is no way to contact hdfc fastag guys.

How can I get the update, If application not processed, Can I get back refund of inr 500. I can visit toll plaza and get my fast tag mannually.

Pathetic service from HDFC

I have applied for FASTag Program through HDFC bank today. While paying by third party credit card, the transaction ended up with an error message screen but the amount has been deducted from my account. There is no link, mail or even message update to track my application also. I tried reaching HDFC customer care ([protected]) many times, but the number seems to be busy always. Herewith, i have attached the screenshot for reference. I want an answer for my money. Please respond asap.

Hi Team,
I had applied for fast tag through hdfc portal https://getprepaidcard.hdfcbank.com/fastag/index.aspx?_ga=2.[protected].[protect...⇄ by paying 500rs on 21st November. I got customer id and wallet id, but i haven't got any call from hdfc CSR or any mail regarding RFID fast tag dispatch. Customer care number[protected] is always busy. Not able to get reach them, not sure how to track this.
Please do the needful.
Application reference: HFR438646

thanks

I have not yet received my fastag, i contacted last week to customer service and got to know that the fastag was returned. So i requested him to re-dispatch, please update me on the status and deliver asap.
After that i am trying to reach the customer service through[protected], but it's been 4-5 days i am not able to reach them, always getting line busy. This is really very pathetic, please improve your customer service this is very very important. If this kind of service is going to continue then i will suspend my fastag, and return my all money.

Hdfc fastag userid[protected]

I submitted a fastag application for one of my cars on hdfc bank website yesterday. Eventhough the process was very fast on their website and my payment of rs 500 well debited at the end i recieved a thank you message with my reference number hfr584738 and it also clearly mentioned
The fastag application pdf is sent to your registered email id.
But i didnt recieve any email of the application so i waited till today but after no receipt i called their call centre [protected] but after holding for 10 minutes some employee by the name sanjay yadav came online. And he mentioned that i will not get any email as my application is ok only for a problem in application then only email is recieved. When i mentioned that in the hdfc bank website it is mentioned that application pdf shall be recieved also i asked him i have to visit hdfc bank branch as selected by me during application for submission of documents he said no and was in a hurry to go offline without giving any satisfactory answers. I got angry and asked him to let me speak with his senior but he did not transfer my call. He said you can complaint to anywhere you want. This is a very callous attitude unexpected from hdfc bank. My full conversation is recorded for the bank to review. I am glad i did not apply for all my other cars thru hdfc bank. My suggestion to all please avoid hdfc bank fastag.

I finished the procedure for getting fastag online on hdfc website. The amount of 500/- also deducted from my account but I didn't receive any confirmation neither on email nor on phone except an error page which was not responding at all. I am trying to call HDFC fastag customer care helpline number but I am getting busy tone continuously and now I don't know where to track my application, what to do next, where to get payment receipt, where to get application receipt, when and where will I get my fastag. Pathetic services by HDFC Bank.

I had applied thru for fastag thru hdfc bank portal. The application went thru smoothly till payment. After i made the payment i received an sms which shows that the amount has been debited to my credit card while the application portal was showing error.
When i called the hdfc bank local branch guys they said that i need to call fastag customer care which in turn was not picking up the call.
I need faster resolution of this problem. Courts in this country should take cognizance of these issues & initiate a legal action such service providers.
Regards,
Deepak agarwal. ([protected])

2 days ago i applied for hdfc fastag.in which while doing payment it charged me rs. 500. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not receive any mail.
Also kindly provide the status of the fastag application with reference number HFR590794.

Customer Care number provided "[protected]" is always found to be busy.

I have applied hdfc fastag through online and made payment of rs. 500 inr from my hdfc credit card. The reference number of the application is hfr583658. This is done on 26/11/2019

I have uploaded copy of the my car rc and since then there is no update from the bank. Bank told me about sending a document on my valid email and their representative will call me..

Dear sir/ ma'am

I am having a current account in hdfc bank, niwaroo branch, jaipur. One day i have lost my atm and i have called the phone banking to lock my account for any further transaction as my atm is lost. The atm is blocked and with the same, they have locked my entire account including internet banking, requesting cheque book etc. Now, they are asking me to provide all the details of kyc once again in order to reopen this account. This is not fair as i have locked my account for atm only and they have put me a situation where i cannot withdraw my own money. Moreover, the staff is not professional and provides stupid reasons every time i visit the branch. My customer id is 61271860. Please help me if anyone can.

I have applied for the fastag from hdfc bank fastag portal application number hfr505318. I have already paid all the charged but i didn't got any response from hdfc. I have not received the physical fastag from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Sir,
I am Harvinder Tailor. I am customer of Hdfc bank since 5 years. I have apply fastag online but no any process to know about fastag. Please give any information about my fastag application. I don't have Ref. No. But I have ETOLL1291683.
Kindly confirm it.

I have applied hdfc fastag through online 19-9-19 and made payment of rs.500 (200 for security amount rs.100 rfid charges & 200 as the top up amount). The reference number of the application is hfr409873. I have uploaded signed copy of the final document and rc and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

I applied for the fastag on hdfc fastag website, and rs. 500/- was deducted on 27.11.2019 at 3.00 pm from the saving account (Ref no. Etoll1291683) however no acknowledgment of the application has been sent to me nor what authority should i quote when i visit the branch. I need to know the status of the application and if it is not successful the payment should be reversed back to my account.

Applied online for fastag on 15th nov 2019.
Just got an email on 23rd nov 2019 that - "your customer id is[protected] and wallet id is [protected]."
I logged in to portal and registered.
But the tag is not yet delivered. The system is very faulty. There is no proper customer service to contact.

Being an reputed corporate - hdfc is taking customers for ride here.

I applied for the fastag on hdfc fastag website, and rs. 500/- was deducted on 26.11.2019 at 1.25 pm from the saving account (Ref no. Etoll1291683) however no acknowledgment received from the application has been sent to me and no sms notification also not yet received

Need to know the status of the application and if it is not successful, requesting the bank to reverse the payment which i made to my account.

Not expected this from hdfc.

Customer care number mentioned in the site is always busy.

Hi,

I purchased an HDFC Bank fastag on 27/11/2019 from their website. I submitted the documents required and paid Rs 500 towards this. But just after payment an message displayed as timeout but my account was already debited with the same and in my bank statement it is showing as payment to HDFC Bank Ltd fastag mumbai. I tried to call them but their toll free number was continuously busy and there was not even an return SMS or email as transaction has failed or anything.

Regards,
Arun Kr Singha

Hi,

I have applied for a hdfc fastag from hdfc online portal and paid 500 rupees.
I received the email with a reference number hfr359591 and helpline number saying you will receive your fastag in 7 working days.

I applied on 11th november and today is 27th november and i have still not received the fastag.
I call the helpline number provided by bank and it is not functional from day 1.

I tried social media, everytime they say you will receive it in 7 working days.

How can such a big bank work like this??

Please return my 500 rupee asap. I am no more interested in this fastag from hdfc bank.

Regards,
Rohit garg