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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
Complaints 32919
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HDFC Bank reviews & complaints page 682

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S
sushil.123
from Dehra Dun, Uttarakhand
Jul 19, 2019
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Address: 249161

At 6th of june 2019 i have used my atm card for withdraw an amount of 10, 000 from my account. Amount deducted from my account but cash stuck at atm machine. At 11th of june i register a complaint on customer care and bank both place but there is no response from bank yet at 19th of july 2019. How can i get my money back. Bank is not responding on my complaint and bank told me to call customar care and when i call customar care they told me to contact bank.
HDFC Bank customer support has been notified about the posted complaint.
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    V
    VjLakkaraju
    from Hyderabad, Telangana
    Jul 19, 2019
    Resolved
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    Resolved

    Address: 500090

    First account :[protected]

    I have 236 amount on hold and my account balance is 474... May i know when the hold will be cleared

    Second account : [protected]
    In this account i have amount on hold is 19734.37 and account balance is 1928... Available balance is -17806.37, this happened because of the loan emi over due, i have paid it yesterday (Hdfc agent says it is something related to lean, i didn't understand though), may i know when my account available balance turns out to be positive
    Jul 21, 2019
    Complaint marked as Resolved 
    I have credited some more money and it resolved itself
    HDFC Bank customer support has been notified about the posted complaint.
    Jul 20, 2019
    Updated by VjLakkaraju
    Hi Sir/madam .. No change in account till now .. may I know when will it be cleared
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      O
      Obed Joshua
      from Hosur, Tamil Nadu
      Jul 19, 2019
      Resolved
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      Resolved

      Address: Cathedral Road, 600073

      Hi,

      I was cheated into buying this service from hdfc customer support when i called to inform them about a lost credit card. Since then, they have deducted money 3 times and they have not cancelled the membership even after repeated emails and calls. I don't know how to get this issue resolved. I'm really frustrated by this experience. Hopefully, this complaint will help me resolve this issue. I really don't care about refunds any longer. I just want to ensure that the service is cancelled.

      Last four digits of card: 2870 visa
      Aug 22, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 20, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We understand from your post that your query pertains to One Assist program enrolled on your card account. We request you to contact the below-mentioned numbers to cancel One Assist Program. India Toll-Free No. –[protected] Alternate No. –[protected] or write to [protected]@one assist.in

      -Nadia
      HDFC Bank Customer Assistance
      Dear Obed,

      Greetings from OneAssist!!!

      We are sorry to see you go.

      We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

      We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

      Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

      We appreciate your patience in the interim.

      Regards

      Team OneAssist
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        D
        Dilip Vasava
        from Ahmedabad, Gujarat
        Jul 19, 2019
        Resolved
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        Resolved

        Address: DEPARTMENT OF CHEMISTRY, Ahmedabad, Gujarat, 280009

        Dear sir,
        My name is dilip vasava and i request you to cancel my above said credit card. Also i am getting a bill for credit card no ending 5459 64xx xxxx 2772. Which i have not requested to purchased this credit card. I am not having credit card of this new number. No body has issued this new credit card to me from your bank. So i suspect that any of your bank employee is using my new credit card. So please cancel my these credit cards. I am not responsible for any dispute about the said new credit card in my future.
        Thanks
        Aug 22, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 20, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 7 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

        -Zubin
        HDFC Bank Customer Assistance
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          R
          rkmishra19
          from Noida, Uttar Pradesh
          Jul 19, 2019
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          Hi,
          Application reference number 19f[protected]n1
          My application fulfilled all the pre-requisite, which are necessary to issue a credit card. I do have a very healthy cibil score of 764, credit utilization ration tends to be better.

          You have done address verification, approved the application, then suddenly you declined my application, which was deliberate in nature.
          I applied through card-on-card basis. Still, you declined my application at the last moment.

          Hdfc has been the worst bank, i have ever had done business with,
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 19, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          We wish to inform you that your application has been considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility)and operating/credit processes (which include a combination of verifications, credit bureau reports, and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank. Please be assured that our inability to approve the credit card application does not reflect in any way on your credit standing or your financial stability.

          -Manoj
          HDFC Bank Customer Assistance
          Jul 19, 2019
          Updated by rkmishra19
          Hi,
          IT SEEMED THAT YOU DIDN'T UNDERSTAND MY QUERY.

          I am sorry to say, this tends to be the same copy and paste kind of answer, which you have been giving to everyone.
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            A
            ANANDHU AM
            from Alappuzha, Kerala
            Jul 19, 2019
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            Address: Thrissur, Kerala

            I had cancelled one of my order from amazon on 12 08 2019. And i got an message from amazon your refund success. But still i didn't get my refund. I have contacted amazon and they gave me refund reference no:007659, but when i try to contact with bank personnel through ivr number i can't connect to any person from bank. So kindly resolve the issue as far as possible.
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 20, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            Kindly email us at [protected]@hdfcbank.com and share us the date and amount of the transaction that you are referring to along with the refund confirmation received from the merchant. Please do mention your account and contact details in your email.

            -Zubin
            HDFC Bank Customer Assistance
            Jul 21, 2019
            Updated by ANANDHU AM
            Please share your email I'd. (protected) @hdfc.com, Like this it is appearing to me.
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              G
              Gkk0809
              from Kulu, Himachal Pradesh
              Jul 19, 2019
              Resolved
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              Resolved

              Transaction id hdf[protected]. Transaction is done on 17/07/19at 1:59 pm. Of rs 1500 via debit card endind with 6160. Message is generated as payment at punjab state power cormum. My pspcl account no. Is [protected] and consumer name is mohan singh. I have not got receipt from pspcl yet. I have also made transaction of rs 1000 again by same process but not got receipt for the same also
              Aug 21, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 19, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              We request you to write to us at [protected]@hdfcbank.com from your registered email id along with the exact date, amount of transaction and account number from which funds are deducted for further assistance.

              -Zubin
              HDFC Bank Customer Assistance
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                S
                shilpadbakshi
                from Noida, Uttar Pradesh
                Jul 19, 2019
                Resolved
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                Resolved

                loan paid by full but in cibil showing active

                Address: Ambala, Haryana, 133201

                Respected hdfc bank customer service

                I have taken gold loan from hdfc bank ambala branch. After i paid my loan fully and bank had returned my gold jewellery same day but after 1 year i checked my cibil score report and i found the same gold loan is showing active and because of that my loan application got rejected from other bank, i am thinking to go consumer court for this matter, if i paid my loan fully and bank returned...
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                S
                sanjaykumarsaxena
                from Delhi, Delhi
                Jul 19, 2019
                Resolved
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                Resolved

                Address: 2819 Sunny Encalve sector 125 Mohali, Mohali, Punjab, 140301

                Sir
                When ever i call the virtual relation ship manager he/she is just not available and there is no call back.
                Hdfc is losing a lot of business because of this. About two to three months back wanted a housing loan inspite of telling virtual relation ship manager nothing happened.
                Few days back wanted to convert to emi on purchase of washing machine and glass hob no response.
                Now i wanted to tell not to dispatch my new credit card as i am not on the address and it should only be dispatched in sept. Again no response.

                Please do not dispatch my credit card till 31 aug dispatch after 15 sept.

                What is the point of dedicated virtual manager when issues cannot be resolved. Regards
                Aug 22, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 19, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                We can help with that. Please write to [protected]@hdfcbank.com with your Account No. or Customer ID, complete issue & registered contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                -Anay
                HDFC Bank Customer Assistance
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                  P
                  Pulkit adlakha
                  from Noida, Uttar Pradesh
                  Jul 19, 2019
                  Resolved
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                  Resolved

                  Address: Villa no 4404 achievers builders sector 49, Faridabad, Haryana, 121001

                  I had purchased iphone xr from my hdfc savings account and offer was that i should receive cashback by 90 days but didn’t received till now.
                  Purchased date -28/4/19
                  From ambience mall.
                  Want to register a complaint against bank as they are not willing to help customers.
                  Can provide my bank statement also for verification.
                  My contact no-[protected]
                  Aug 22, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 19, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We request you to write to us at [protected]@hdfcbank.com from your registered email id along with your loan account number and complete issue details for further assistance.

                  -Zubin
                  HDFC Bank Customer Assistance
                  I dont have loan on that
                  And for ur reference i have attached the customer id and mobile no.
                  My email id is [protected]@me.com
                  Have purchased it from my savings account so no loan.
                  Not able to get mail id as it is protected from consumer Complaint’s
                  So request you to kindly mail me if any or appoint any executive to solve this isuue
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                    Y
                    yashikasharma48
                    from Delhi, Delhi
                    Jul 19, 2019
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                    Address: New Delhi, Delhi, 110008

                    While i called the phone banking to convert a purchase in EMI, I was informed that I am eligible for Jumbo Loan, all seemed fine, i contacted my personal banker to proceed with the same. However no where in our conversation was i informed that there is 18% gst on every month interest which totals to 10000 rs for my total loan tenure.
                    My loan money is in my account and i received an email from hdfc stating the terms after 24hrs of dispersal and got a shock that gst is excluded. Thats cheating as somebody only does this to achieve their monthly targets or earn few incentives but jeopardizez the other person's hard earned money

                    Ref - [protected]
                    HDFC Bank customer support has been notified about the posted complaint.
                    Jul 19, 2019
                    Updated by yashikasharma48
                    No action required for now as the executives are still staying firm on their original commitment.
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                      B
                      Binod9293
                      from Banposh, Odisha
                      Jul 19, 2019
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                      Address: QR NO-D1/711, ITPS COLONY, BANAHARPALI,, NEAR DAV SCHOOL, Jharsuguda, Odisha, 768234

                      I had taken home loan of 10lakh from HDFC home loan, Korba branch (Chhattisgarh)and loan was disbursed in 2007 by Bhubaneswar HDFC home loan branch to me and Mrs Nandini Sahoo whom i had purchased the land.And HDFC home loan Branch Bhubaneswar representative collected the Sale deed from Sambalpur Registar office.

                      In 2013, I had paid all the home dues at bhubaneswar office and Bhubaneswar HDFC home loan branch representative told me that we will give your all document after seven days because all documents will come from Indore office.Again after seven day i had come toBhubaneswar office to received the original documents, but that time also your people told me that sorry your documents yet to come from Indore .After received your documents, we will call you and handover the same to you.
                      Again in the mean time I have transferred from Odisha to Chhattishgarh and forgot to take my documents from you.
                      For returning my original sale deed I have requested Bhubaneswar, Korba office, Raipur and Indore Office and also given so many mail, but till now no body is responding from HDFC home loan branch and remaining silence.

                      I came to know from Raipur HDFC Home loan branch office, my original document along with excess amount i had paid to HDFC ltd during loan closure of amount Rs13354/ dispatch to your cuttack branch on 20th June 2014.

                      In the mean time I have applied another home loan on line File No:[protected] and also approved now. And same thing was referred to Rourkela HDFC home loan office, therefore they demanded original saledeed, without this we can can disburse you the sanction loan.
                      After that, Original sale deed which was not collected earlier from HDFC Ltd, I have requested to HDFC to return me and also now I came to know they have taken excess money from at the time of Home loan closure which was repaid before its due date i.e2013.
                      Therefore, I requested you all, kindly interfere in this matter and return my original sale deed to me which was urgently required by me.

                      Pls Pls return my original documents along with excess money paid by me.
                      Thanks,
                      Binod Sahoo
                      M-[protected]

                      [protected] Forwarded message[protected]
                      From: Binod Sahoo
                      Date: Tue, 16 Jul 2019 at 21:31
                      Subject: Re: Regarding my original documents(sale deed)home loan a/c no.[protected]
                      To: Shradha Nayak
                      Cc: Veera Raghavan, Shubhadeep Saha, , , Jyoti Sahu

                      Dear Sir/Madam,
                      I came to know from reliable sources, my original document along with excess amount i had paid to HDFC ltd during loan closure of amount Rs13354/ dispatch to your cuttack branch on 20th June 2014.
                      Therefore once again I request you kindly release my original documents which will be now used for my new loan.

                      This matter may be treated as urgent to resolve my problem as a pioneer of an esteem organisation.

                      regards,
                      Binod Sahoo

                      On Fri, 5 Jul 2019 at 16:34, Shradha Nayak wrote:
                      Dear Team,

                      Pls address Mr Sahoo`s queries .

                      Regards
                      Shradha

                      From: Binod Sahoo
                      To: [protected]@hdfc.com, [protected]@hdfc.com,
                      Date: 03/07/2019 01:47 PM
                      Subject: Regarding my original documents(sale deed)home loan a/c no.[protected]

                      Dear Madam,
                      I had taken home loan of 10lakh from your bank through korba branch and loan was disbursed to me and Mrs Nandini Sahoo whom i had purchased the land.And your Bhubaneswar representative of HDFC bank collected the Sale deed from Sambalpur Registar office.

                      In 2013, I had paid all the home dues at bhubaneswar office and your representative told me that we will give your all document after seven days because all documents will come from Indore office.Again after seven day i had come to your office to received the original documents, but that time also your people told me that sorry your documents yet to come from Indore .After received your documents, we will call you and handover the same to you.
                      Again in the mean time I have transferred from Odisha to Chhattishgarh and forgot to take my documents from you.
                      Therefore, now i am requesting you to kindly handover my original saledeed to me.

                      Regards,
                      Binod Sahoo

                      M-[protected]

                      [protected] Forwarded message[protected]
                      From: Binod Sahoo
                      Date: Sun, 28 Nov 2010, 10:39
                      Subject: Re: home loan a/c no.[protected]
                      To:

                      Sir,
                      Pls, refer the trailing mail, Now I am depositing my home loan monthly installment by online money transition to my account since 2years approx..

                      This is for your kind information & necessary action.


                      Regards,

                      Binod Kumar Sahoo
                      +91 [protected]

                      On 27 November 2010 12:24, wrote:
                      Dear Sir,

                      Kindly deposit post dated chqs in your hdfc home loan a/c no.[protected] asap.

                      Regards
                      Neha
                      HDFC Bank customer support has been notified about the posted complaint.
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                        T
                        tatagold
                        from Mumbai, Maharashtra
                        Jul 18, 2019
                        Resolved
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                        Resolved

                        Address: allahabad, Allahabad, Uttar Pradesh, 211011

                        I have credit card till date not recived any statement i am paying on only sms

                        So please update my mail id & send my statement so i can pay & continuous the card otherwise i have no option to closed the card already i have given request in main branch allahabad near tanisq showroom complained on customer cair but till date no any response please help me

                        Cell nio [protected]

                        Update my mail id

                        Jb. [protected]@tgbl.com
                        [protected]@rediffmail.com
                        Card no -[protected]
                        Aug 19, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 19, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We wish to inform that despatch of card statements is given core importance by the bank to ensure that the customers are not inconvenienced and are able to effect timely payments to their card accounts. We observe from our records that your credit card is registered for E-mail statement facility. Accordingly, statements were sent to your e-mail address as registered in our records regularly and our records do not indicate any statements returned undelivered. We also request you to check the spam emails, junk mail or check whether any automated rules on email has been set.

                        -Nadia
                        HDFC Bank Customer Assistance
                        Verified Support
                        Jul 19, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        To change the contact detail in your credit card account we request you to send completed change of contact detail form to our mailing address. You can download the form from the below link: https://bit.ly/2jm2fAH Please send the completed form to our mailing address mentioned below HDFC Bank cards Division PO BOX #8654 Thiruvanmiyur P.O. Chennai 600 041. - Nadia
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                          D
                          Deepika78343
                          from Chennai, Tamil Nadu
                          Jul 18, 2019
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                          I made a payment to HDFC billdesk with the reference no .but the amount was wrong . I know the transaction will take 3 days . Please cancel the transaction as I the money will get waste please response as soon as possible ..please try to resend to me so that I can make change and pay back again with correct intereste
                          Urgently please help
                          +2 photos
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                            A
                            Anupam Pahari
                            from Mumbai, Maharashtra
                            Jul 18, 2019
                            Resolved
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                            Resolved

                            Address: C-9A, 3rd Floor ,Gali No.3, Sashi Garden, Mayur Vihar , phase-1, New Delhi -110091, New Delhi, Delhi, 110091

                            I had taken insurance policy no. 18184762 on january 2016 from mayur vihar bank with assured of 12.0 lacs in maturity amounts. But after one year, customer care had confirmed 7.33 lac at maturity. I wanted to surrender this policy. After few days i had received a call from rajesh srivastava ([protected]), if you want to get refund you have to take another policy, then i had taken another policy no.[protected]Hdfc life) by this way he had give two more policies from future general life insurance. When i had come to know he had already sold three policies. Then i had made a complaint in your ghaziabad. After investigation by your regional office nehru place (New delhi), cases are mis selling case. But hdfc life has given refund of policy no. 18184762.
                            I request you, arrange to give me refund, my another policy no.19094986 of rs. 41500/-.
                            Aug 31, 2019
                            Complaint marked as Resolved 
                            HDFC Life customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 19, 2019
                            HDFC Life Customer Care's response
                            Hi, kindly inform the customer to address to address any unresolved concern of policyholder kindly inform the policyholder to write to us at [protected]@hdfclife.com from registered email id.
                            Verified Support
                            Jul 29, 2019
                            HDFC Life Customer Care's response
                            Hi, kindly inform the customer if policyholder has any unresolved concern with respect to HDFC Life policy, kindly inform to the policyholder to write us at [protected]@hdfclife.com from registered id to have the same addressed.
                            Complaint for not receiving the policies for Ms. Kusum Singh, Receipt no. [protected] & [protected] dated 11 february, 2019 for "HDFC ProGrowth Plus"
                            Application detail no.[protected] &[protected]
                            [email protected]'s reply, Jul 16, 2019
                            NOTE: Change the address & email id
                            Address: 1806, ward 4, Brahmputra Appts., sector 29, noida 201303
                            Email id: [email protected]
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                              S
                              shashank92
                              Jul 18, 2019
                              Resolved
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                              Resolved

                              Dear sir/ma'am,
                              I want to close my credit card after closing all due amount. I went to hdfc bank site and searching the link to fill the details regarding cancellation/close but no such link is available.

                              Can you please help me to provide the link or online process to close my credit card.

                              Hdfc bank has been charging much hidden amount during use of credit card many times.

                              I am completely annoyed with the hdfc bank process.
                              Aug 18, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 18, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              I request you to share your complete concern, last 4 digits of your card and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                              -Anay
                              HDFC Bank Customer Assistance
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                                S
                                Sharmanyu
                                from Pune, Maharashtra
                                Jul 18, 2019
                                Resolved
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                                Resolved

                                Address: 411060

                                I have a purchased hdfc fast tag and have recharged it with rs. 1000 and rs. 100 credited later to the account of fastag. Now it show rs. 1100 as clear balance.
                                When i crossed toll it is showing no balance. Please look into the matter.

                                I tried calling but no reply from hdfc. Very hopeless service.

                                Wallet id :[protected]
                                Customer id :[protected]
                                Following email/ contacts not working :
                                [protected]
                                2) [protected]

                                Please provide me solution as soon as possible, or else will have to surrender my fastag because i cannot afford to waste my time and money with you.
                                Aug 19, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 18, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                -Anay
                                HDFC Bank Customer Assistance
                                Verified Support
                                Jul 18, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Your fastag has been activated at our end. You may use the same without hassle.

                                -Nadia
                                HDFC Bank Customer Assistance
                                Dear all,
                                I opened salary account in MORVI brnach but in online and cheque it shows JAMKHAMBHALIA brnach
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                                  N
                                  Nilimak07
                                  Jul 18, 2019
                                  Resolved
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                                  Resolved

                                  Address: Mumbai City, Maharashtra, 400709

                                  Hi,

                                  This is nilima kotkar. I had missed paying on my credit card payment for 1 month. Afterwards hdfc people tried reaching me, but since i am out of country i was not reachable.

                                  After i saw mail, and i checked my account it was on hold. After i paid my minimum dues for 2 months, still my account is not being released.

                                  We are following up with bank for more than a week, all my home loans got bounced.

                                  I don't know why hdfc people are behaving so pathetic.
                                  Aug 29, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 18, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We request you to share your complete concern, Card No. and registered contact details to [protected]@hdfcbank.com with reference ID- TTU[protected] in the subject line. Will assist you better.

                                  -Anay
                                  HDFC Bank Customer Assistance
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                                    P
                                    Parul07sharma
                                    from Rewari, Haryana
                                    Jul 18, 2019
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                                    Address: Brass market, Rewari, haryana, Rewari, Haryana, 123401

                                    I, on the behalf of mr upender kumar sharma, daughter, want to say that my father had taken the hdfc critical care plan policy 14300769 on april 2011.
                                    Because of last stage of chronic liver disease, he was hospitalised and after his discharge from hospital, he submitted all the relevant original bills and documents to the hdfc life, rewari branch on may 4, 2019 and also communicated through mails with reference no.[protected].
                                    But no relevant reponse he got... So please help to get the claim as soon as possible
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                                    HDFC Life customer support has been notified about the posted complaint.
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                                      N
                                      Niranjan kumar c
                                      from Delhi, Delhi
                                      Jul 18, 2019
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                                      Address: 600026

                                      I am a HDFC bank credit card holder . The bank has auto debited Rs. 1299/- from my credit card number ending with 1525 without my concern on date:16/07/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1299/-
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