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HDFC Bank Complaints & Reviews

2.9

Updated: Aug 21, 2026

Complaints 32962

Resolved

18423

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14539

Good! HDFC Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that HDFC Bank step up their efforts to fully resolve all complaints 👍

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HDFC Bank reviews & complaints page 74

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Address: Ujjain

Since last one month I have gone 25-30 times to HDFC Bank ( Branch at teen batti chauraha, Ujjain). There was a fraud transaction that took place via my account. So I had blocked my account and card online. Till today I'm not able to reactivate the account. Sometimes the system is not working. Yesterday the biometric was not working. Today I reached the bank at 10:10. The concerned staff was busy talking with her colleagues. After 5 minutes when she realised I suppose that she should attend me, she gave me the biometric to put my finger. After that she said to wait for 5 minutes and the entire staff members at the bank went for breakfast. I had to still wait for more 10 minutes. Why don't the bank keep their starting time at 11 am.

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Address: India

Website: www.hdfcbank.com

I recently got a deduction in my account of 6223.63 as ".DC INTL POS TXN MARKUP+ST". According to the rules this much deduction will happen only if i made an international transaction of more than 1.5 lacks. which i never did!! I want my refund or a proper justification why and how such amount was deducted from my account. HDFC is scamming its customers like these kind of transactions.

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The hdfc bank has put a hold on my funds of rupees 1769.45 as mi revenue hold through gefu, ac number is
Account number: [protected]
Ifsc: HDFC0001765
Branch: MOGAPPAIR - WEST
The customer service is not able to give any info on this.
First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful.

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My name is Shahzad Ahmad and bank account number is [protected]. There were four fraud transaction happened in my account on 4/9/2023 and 5/9/2023. As soon as I checked the online bank statement on 5/9/2023, I called bank customer service and raised the complaint, complaint number is MUMP[protected] and also I complained it to National Cyber Security. I am using your services since long time and did not face this type of challenge. Kindly help me in this as customer service told me that complaint has been closed. I am not happy with cuatomer service as this is the first time I have felt that you do not care for customer. When last time I talked with customer supervisor, he forgot to mute the call and said to his collegue that nothing will be happened.

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Address: Pune

I am not receiving OTP on my US mobile, complained multiple times but the issue is not yet resolved. Would be happy to close my account and transfer all my balance amount if this cant be resolved, Its been almost two years since I am unable to access my account.
I am resubmitting my complaint again as HDFC bank has falsely marked my initial complaint as resolved without even fixing the issue or contacted me.

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Address: SHANKARSHETH ROAD, PUNE

HDFC Bank is deceiving the public with its ISAQMC charges. When I inquired with my relationship manager, they explained that this charge is for a new online mutual fund investment facility attached to my account, which I never requested. They deduct Rs.295 every quarter for this, even if you don't use it. THEY HAVE BEEN DOING THIS FOR LAST 3 YEARS. HDFC hasn't adequately informed customers about these changes, and many are unaware. It's disappointing to see HDFC resort to such tactics. Be cautious if you HAVE A SAVINGS ACCOUNT WITH HDFC Bank.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 21, 2023

Verified Support

Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on hdfcbk.io/k/DUvfZvrLAj0 and share the complete concern. Please mention reference number TT[protected] along with details of the charges for us to help you with the solution.

-Anay, Service Manager
HDFC Bank Customer Assistance

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Address: Medchal

When I checked my bank statement my amount of rupees 3422 and rupees 177 has been deducted saying brn cash chg incl and i didn't got any msg on my mobile when I checked the statement it shows that amount has deducted

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 21, 2023

Verified Support

Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on hdfcbk.io/k/DUvfZvrLAj0 and share the complete concern. Please mention reference number TT[protected] along with details of the charges for us to help you with the solution.

-Anay, Service Manager
HDFC Bank Customer Assistance

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Address: Medchal

When I checked the statement of my hdfc account I saw that amount 3, 422 and 177 rupees has been deducted saying regarding BRN CASH CHG INCL

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 21, 2023

Verified Support

Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on hdfcbk.io/k/DUvfZvrLAj0 and share the complete concern. Please mention reference number TT[protected] along with the details of the charges for us to help you with the solution.

-Anay, Service Manager
HDFC Bank Customer Assistance

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Address: Kolkata

Dear Concern,

I have done the payment of Rs 2654.75/- for service charge. But still it is on hold.
Please deduct the amount from my ac.

Ac number: [protected]
Amount on hold: Rs 2654.75/-

Please do the needful.

Regards,
Pamela

Jan 18, 2024

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 21, 2023

Verified Support

Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on hdfcbk.io/k/DUvfZvrLAj0 and share the complete concern. Please mention reference number TT[protected] along with details of the charges for us to help you with the solution.

-Anay, Service Manager
HDFC Bank Customer Assistance

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Address: SAS NAGAR MOHALI

I am a hdfc bank account user i had money kept for for my spending for rest of this month its was about 1500 rupess i went to atm and tried to withdraw money after transaction process it says insufficient balance.
I was unaware of deduction of money so i requested a mini statement in mini statement there was a 3 times deduction of ASD D was mentioned i did not not what to do and i am stucked in between of my travelling.
The mini statement is attached below.
Please help and refund my money back it is not fair deduction of money without informing or any request.
Please consider this as request and help.
Thank you

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 21, 2023

Verified Support

Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on hdfcbk.io/k/DUvfZvrLAj0 and share the complete concern. Please mention reference number TT[protected] along with the details of the charges for us to help you with the solution.

-Anay, Service Manager
HDFC Bank Customer Assistance

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Hi,

This is in reference to the transaction made into my account without intimating me by HDFC bank.

An amount of Rs 885 has been debited for the month of AUG 2023 from my salary account, mentioning about 'DEPOSITORY CHARGES AUG 2023' with regard to my demat account Which I have never used this account.

When the account was opened, I was told that it would be absolutely free. This is clear exploitation of customers.

Can anyone help me to refund my Rs 885

Please help and give me an update.

Thanks
Vikrant Tiwari

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 21, 2023

Verified Support

Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on hdfcbk.io/k/DUvfZvrLAj0 and share the complete concern. Please mention reference number TT[protected] along with details of the charges for us to help you with the solution.

-Anay, Service Manager
HDFC Bank Customer Assistance

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Address: Domariyaganj UTTAR Pradesh

Mere account se 118 Rupye bina bataye cut kar liye gaye hain
Jo ki galat cut hua hai us galti ko check kare aur mera cut hua paisa mere account me deposit karaye Jaye
Ac :- [protected]
Name :- Suresh Kumar
Mob:- [protected]

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 21, 2023

Verified Support

Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on hdfcbk.io/k/DUvfZvrLAj0 and share the complete concern. Please mention reference number TT[protected] along with details of the charges for us to help you with the solution.

-Anay, Service Manager
HDFC Bank Customer Assistance

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I am Jobanpreet Singh, having account no 5807, my account is debited 641 Rs. twice in a day. What is the reason of this transaction. Please find the attached document for more detail.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 21, 2023

Verified Support

Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on hdfcbk.io/k/DUvfZvrLAj0 and share the complete concern. Please mention reference number TT[protected] along with the details of the charges for us to help you with the solution.

-Anay, Service Manager
HDFC Bank Customer Assistance

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Address: Andhrapradesh

Hi Team

An amount of 2, 301/- debited from my account as INTER BRN CASH CHG INCL with reference number: MIR[protected]

Please clarift.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 19, 2023

Verified Support

Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on hdfcbk.io/k/DUvfZvrLAj0 and share the complete concern. Please mention reference number TT[protected] along with the details of the charges for us to help you with the solution.

-Anay, Service Manager
HDFC Bank Customer Assistance

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Recently I purchased a mattress worth 26597 on sept 4 th 2023 and they credit the amount on sept 9th and convert it into offus EMI without my knowledge.

Purchase date: 04/09/2023
AGGREGATOR EMI - OFFUS Date: 09/09/2023)
They cut 3 times as below:
Offus emi init nbr 04 --225 rupees
Offus emi prin nb 01--8837
Offus emi prin nb --5564
Please resolve it as soon as possible.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 19, 2023

Verified Support

Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on hdfcbk.io/k/DUvfZvrLAj0 and share the complete concern. Please mention reference number TT[protected] along with transaction details and last four digits of your credit card number for us to help you with the solution.

-Priya, Service Manager
HDFC Bank Customer Assistance

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I had a refund to be credited into the account, it was with HDFC Bank, MasterCard credit card, the ARN was generated by the business "Freddie's cake shop" based out of the UK 85383903213000008713303, this refund has not yet been credited it has been over a month, the business shared the refund details and arn on the 2nd of August 2023

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 19, 2023

Verified Support

Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on hdfcbk.io/k/DUvfZvrLAj0 and share the complete concern. Please mention reference number TT[protected] along with the transaction details for us to help you with the solution.

-Priya, Service Manager
HDFC Bank Customer Assistance

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Bank added the some unknown charges to my credit card bill which needs to be removed.

Got more than 1 smart emi charges added
Charged in name of OFFUS EMIPRIN NB with amount 9752
And so many CGST & SGST charges

Added all the screenshots here.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 19, 2023

Verified Support

Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on hdfcbk.io/k/DUvfZvrLAj0 and share the complete concern. Please mention reference number TT[protected] along with the details of the charges and the last four digits of your credit card number for us to help you with the solution.

-Anay, Service Manager
HDFC Bank Customer Assistance

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Address: was in Bandra West

Why hasn't HDFC LIFE resolved their creation of fraudulent documents? On 23rd June 2023, I initially submitted evidence of fraudulent documents in creating a policy account of my wife who was given a policy account #18482269. and had the audacity of marking it as resolved on a follow up complaint. I request the forum to review this case.

Sep 27, 2023

Complaint marked as Resolved

To date there has been no response in resolving the fraudulent policy account #18482269 initiated by HDFC Life. It is over 3 months to my initial complaints. My complaint was sent on the 23rd June 2023. Please give me a date when the hearing is to be held.

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I have salary account with HDFC. I started SIP mutual funds in Gorww App using auto-pay option. Due to insufficient balance the SIP not deducted but i have been charged ach debit return charges Rs 531 every month from April 2023 to September 2023. It was not informed before even i didnt get any deduction SMS from bank.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 19, 2023

Verified Support

Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on hdfcbk.io/k/DUvfZvrLAj0 and share the complete concern. Please mention reference number TT[protected] along with the details of the charges for us to help you with the solution.

-Anay, Service Manager
HDFC Bank Customer Assistance

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I am not receiving OTP through SMS on my US mobile and have been unable to access my account.

Sep 17, 2023

Complaint marked as Resolved

My issue has not yet been resolved and strange that my complaint has been marked as resolved.

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Prashant Bezwada

Sep 17, 2023

Issue has not yet been resolved. Haven't yet received any response from the Bank. Is it just for logistics that the HDFC bank is marking the complaint as resolved ?

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