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HDFC Bank Complaints & Reviews

2.9
Updated: Jul 8, 2026
Complaints 32958
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HDFC Bank reviews & complaints page 972

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A
Ashu2707
from Noida, Uttar Pradesh
May 25, 2018
Resolved
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Resolved

Address: Mathura, Uttar Pradesh, 281001

The query reference number for my complain e-mai to hdfc bank: [protected]. I am very unsatisfied from your all communications phone banking and emails both are worthless for me, no one can help me out in this condition its ok no issues i will pay the amounts two times but i will never use your credit card again because your customer care service is not so much good as i think i have three accounts in your bank mine, my mother's and my brother's and this card belongs to my mother but she didnt know about the credit card that what is the credit card and how to use it only i will use her credit card and i only make the payments for it but your phone banking executive said that i have to talk to her first than he will help me but when in morning i am in my office and she is at home so how could i gave her a call and in evening time when i call customer care no one is there to pick up my call.
Jun 25, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 25, 2018
HDFC Bank Customer Care's response
Dear Customer,

We have taken note of your comments expressed with regard to your credit card, you may look forward to receive a response to your e-mail id in 3 working days. The reference number for this interaction is[protected].

-Anay
HDFC Bank Customer Assistance
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    U
    uthama
    from Mumbai, Maharashtra
    May 25, 2018
    Resolved
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    Resolved

    Address: Coimbatore, Tamil Nadu, 641034

    My name is uthamaraj. Recently i applied for credit card and got it now. I 25th may 2018 900rs deducted for something shield policy mentioned. Im really shocked about that. I didnt use the credit card for anything bt balance is deducted.
    Please cancel this thing and refund my amount as soon as possible and secure my card for this kind of deduction. I trusted bank and i gave my personal information but unwantedly balance deduction occurs without my concern without notifing anything.
    In future do not make any unwanted transaction from my credit card.

    Description in deduction is hegic-crdt shld & fl cvr
    900rs and payment type is dr

    Email id :[protected]@gmail.com
    Card no : [protected]

    Regards
    Uthamaraj
    [protected]
    Jun 27, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    May 25, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    We wish to inform you that, credit shield policy was debited to your card account basis your duly signed credit card application. In the event, you wish to cancel the same, we request you to contact Phone Banking or write to us to [protected]@hdfcbank.com and we shall assist you.

    -Anay
    HDFC Bank Customer Assistance
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      Balakrishna Goba
      from Hyderabad, Telangana
      May 25, 2018
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      Address: 500045

      Hi sir, this is balakrishna, holding the hdfc titanium credit card (5241 xxxx xxxx 0273) and mobile number (88xxxx5257). My complaint is that some amount from my card is deducted from card.

      I received monthly statement on 19th may 2018, it shows :
      Payment due date : 07/06/2018
      Total dues: 22, 628.64
      Minimum amount due : 1, 140.00
      Credit limit available: 26, 000
      Credit limit available : 3, 371 0.00
      _

      Then, i used card at bajaj electronics for rs 1/- (Date 19/05/2018) : limit shows : 3370

      And 22/05/2018, i paid minimum due: 1140
      Then it shows credit limit available : 1508.52

      Then what happens remaining amount 3000+ ???
      Can you please, refund the amount as soon as possible...
      Thanks,
      Balakrishna
      Dear Customer,

      With regard to your query on limit of your credit card please feel free to contact our Phone Banking officers at any of our 24 hour Phone Banking numbers mentioned in the below URL. http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking?ifn=no

      -Manoj
      HDFC Bank Customer Assistance
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        J
        jjluis
        from Mumbai, Maharashtra
        May 24, 2018
        Resolved
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        Resolved

        Address: Mumbai City, Maharashtra, 400050

        Hi,

        I am a hdfc bank customer with a saving acoount. They just ignore customers. All complaints are met with a sorry. I have changed my personal banker with them but its of no use. They blocked my atm card without any legal evidence and with no intimatiin to me and its not yet activated when i need it most. I lohged a complain mumh[protected]. No response from custoner support or my personal banker. They say they dont know why they blocked it and are giving me false reasons to justify themselves. Its a shame. No response from their team at all.
        Jun 26, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        May 25, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        We are working on your concern vide Ref ID:[protected] and will revert to you within 5 working days.

        -Manoj
        HDFC Bank Customer Assistance
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          P
          pandey.destiny
          from Gurgaon, Haryana
          May 24, 2018
          Resolved
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          Resolved

          Address: Gurgaon, Haryana

          Hi,
          I have been using credit card from last one year. I was lured to take credit card by offering me lifetime free membership. I asked them thoroughly that is there any hidden term and condition for which i will be charged. They clearly denied that i will never be charged for my membership. This month i saw in my credit card statement a transaction of 500 rupees in addition to rs.90 igst for membership renewal fees. Since the words from my bank are now broken, i feel the strong urge to make them correct this as per the offer they gave me. Also i have contacted to hdfc phone banking service but did not get satisfactory response from them.
          I request bank to reverse this transaction and not charge me for the membership fees. Kindly look into it and resolve the issue.
          Thanks
          Jun 24, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          May 24, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          I request you to share your Card No., Charged details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

          -Anay
          HDFC Bank Customer Assistance
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            C
            Ckeertana
            from Cuddapah, Andhra Pradesh
            May 24, 2018
            Resolved
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            Resolved

            Address: 505001

            I'm Using HDFC Credit card. Without any intimation you have ready to deducted the amount of 1399 from my credit card

            Kindly cancel this plan and request you to don't deduct any amount .This is unacceptable that you activate any service without information of customer. Please deactivate and don't deduct amount. Also I dont know contact help line
            Jul 6, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            May 28, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            We understand from your mail that you wish to cancel One Assist program enrolled on your card account. We would like to inform you that due to security reasons we are unable to process your request through mail. Hence, we request you to contact our Phone Banking officers at any of our 24 hour Phone Banking numbers mentioned in the below URL. We also request you to contact the below mentioned numbers to cancel One Assist Program. India Toll Free No. –[protected] Alternate No. –[protected] or write to [protected]@one assist.in

            -Anay
            HDFC Bank Customer Assistance
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              S
              sivakk
              from Rayachoti, Andhra Pradesh
              May 24, 2018
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              Resolved

              Address: Chennai, Tamil Nadu, 600088
              Website: HDFC

              I am repeatedly getting calls from HDFC for personal loans, credit cards from various numbers. HDFC people say they have a database from which they call. i was fed up with 4 calls a day and even after rejecting and threatening to raise a compliant against them. they don't care.
              Worst part is they change their phone number every 15 days. need help in this issue.
              Jun 30, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              May 25, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              Let us look into it for you. Please share the caller details along with your contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

              -Anay
              HDFC Bank Customer Assistance
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                K
                from Mumbai, Maharashtra
                May 24, 2018
                Resolved
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                Resolved

                Address: Bangalore, Karnataka, 560068

                I would request HDFC Bank to cancel my Personal loan[protected] due to fraudulent and unethical activities in loan processing.

                1. During loan process, it was committed ROI as 10.99% but disbursed loan with 13.99% ROI. When called back, it was told some miscommunication happened between sales manager and back-end team, but cant it reverted as money already disbursed.
                2. I have not signed any document for insurance for this loan neither discussed about it, but insurance amount deducted on disbursement.

                Now I'm afraid of fraudulent banking within HDFC and would prefer to take out of my all accounts to other bank which have been giving around Rs50k interest every month to HDFC.

                Yours faithfully,
                Kamal
                [protected]
                Email: [protected]@gmail.com
                May 24, 2018
                Complaint marked as Resolved 
                Again fraud. No communication with customer but marked as resolved. Its NOT Resolved.
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                May 28, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                We are working on your concerns vide ref no:[protected] and will get back to you within 4 working days.

                -Bejoy
                HDFC Bank Customer Assistance
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                  M
                  Maruti Kumar Mondal
                  from Baharampur, West Bengal
                  May 24, 2018
                  Resolved
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                  Resolved

                  Address: Mumbai City, Maharashtra
                  Website: www.hdfcbank.com

                  Dear Sir,
                  My name is Maruti Kumar Mondal. Recently I applied for an HDFC credit card. Luckily, I got the card after eligibility check. Two days after the activation, ₹900.00 got deducted from my card for "hegic-crdt shld & fl cvr".

                  I did not opt for any of the credit shield policies or health or life insurance in first place. I don't know why hdfc being such a reputed organisation cross sell these insurance products in this unauthorized manner.

                  I requested for policy cancellation after talking to customer care. They said policy amount of ₹900.00 will be refunded but not yet done.

                  So, I would like to request you to take necessary steps to cancel the HEGIC-CRDT SHILD Coverage and refund the amount to my credit limit. I am not at all interested in this type of policies or Coverages.

                  Yours faithfully,
                  Maruti Kumar Mondal
                  Mobile no. [protected]
                  Jun 25, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 25, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  I request you to share your complete concern, Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                  -Anay
                  HDFC Bank Customer Assistance
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                    K
                    Kaji7860
                    from Ranaghat, West Bengal
                    May 24, 2018
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                    Address: North 24 Parganas, West Bengal, 743145

                    Thanks for choosing oneassist plan!
                    Your hdfc bank credit card will be charged with plan fees of rs1399.
                    Send stop oa to [protected] in next 48 hours to opt out
                    Credit card muja ab take nahi mila bt a msg q aia mains to service active nahi kia tha
                    Service ki deactivated kar do nahi to make credit card accepte nahi karonga qurier boy aia to
                    Jaldi deactivated karia
                    HDFC Bank customer support has been notified about the posted complaint.
                    "Dear Customer

                    Greetings from OneAssist..!

                    We deeply regret for the inconvenience caused to you & appreciate your patience.

                    We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                    Should you require any further assistance, please reach us at[protected].

                    Regards,

                    Sagar

                    Team OneAssist"
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                      D
                      dinesh273
                      from Hyderabad, Telangana
                      May 24, 2018
                      Resolved
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                      Resolved

                      Address: Hyderabad, Andhra Pradesh
                      Website: HDFC

                      My hdfc credit card validity expires on 6th june 2018 and i have no dues, but still i have not received any communication from the hdfc regarding the renewal. I tried to resolve the matter through online customer care by providing all the details asked for and as directed by them. But inspite of many attempts their system is not accepting the date of expiry though i submitted the details in their prescribed format. Request to do the needful.

                      Haribabu
                      Mobile:[protected]
                      Jun 29, 2018
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 24, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We wish to inform that your credit card has been dispatched to your mailing address through Blue dart courier with Awb [protected] on 22/05/2018.

                      -Bejoy
                      HDFC Bank Customer Assistance
                      Thank You so much, but still waiting for the delivery pl
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                        K
                        Khushivds
                        May 24, 2018
                        Resolved
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                        Resolved

                        Address: Gurgaon, Haryana, 122001

                        Hi,

                        I had lost my food plus card, i am a tcs associate, could you block the card and issue the new card. Also my old card has balance money in that account around 2k.

                        Could you please transfer the amount in the new card. I am waiting for your response.

                        The food card number is : [protected]

                        Please resolve this matter asap.

                        My email : agrawal. [protected]@tcs.com
                        Jun 24, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 24, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We request you to contact our Phone Banking for blocking and re-issuance of forex card. Our Phone Banking numbers are available on below link. https://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking

                        -Anay
                        HDFC Bank Customer Assistance
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                          A
                          amitalewa
                          from Delhi, Delhi
                          May 24, 2018
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                          Address: Mumbai City, Maharashtra
                          Website: www.oneassist.in

                          Cancellation of one assist membership
                          I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 3188without my concern on date:07/05//2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

                          Oneassist relationship number : 2040520
                          Name :- rajpal sharma
                          Credit card number ending :- 3188
                          HDFC Bank customer support has been notified about the posted complaint.
                          "Dear Customer,

                          Greetings from OneAssist...!

                          We deeply regret for the inconvenience caused to you.

                          As per your request, plan has been cancelled vide Service Request number 3201578 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                          Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                          Regards,

                          Riddhi

                          Team OneAssist "
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                            A
                            Amol V. Bole
                            from Pune, Maharashtra
                            May 24, 2018
                            Resolved
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                            Resolved

                            Address: 400709
                            Website: www.hdfc.com

                            Dear sir,

                            I purchased the home (In nov 2017) in akurli, tal - panvel, dist - raigad, which is 2 km from panvel station. For the same home i took the home loan (In nov 2017) from hdfc koparkhairne branch with file number[protected]. While applying for loan i have submitted note that, i want clss subsidy. On february 6, 2018 i discussed on phone to hdfc regarding clss subsidy. After the discussion, hdfc (Baburav m rangasur) wrote email to me that "we cannot forward your application to claim subsidy as the property purchased by you falls in a rural area (As per the census 2011) and is not covered under the list o[censored]rban cities/towns covered under pmay."

                            One of my friend (Sonu prajapati, mob - [protected]) purchased the flat in same society 4 months ago and took home loan from icici bank, he got the benefit of this scheme. If icici bank providing subsidy then why not hdfc?

                            I request you please support me to solve this issue. Hdfc is not ready to give the subsidy. Please tell me what i have to do in this case?
                            Jun 29, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 25, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Thank you for writing to us with your feedback. It remains our priority to redress your concerns. We would request you to post the details of your concern at http://bit.ly/1GG54RP to help us address the same effectively.

                            Regards,
                            Team HDFC Home Loans
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                              akashmakhija22
                              from Meerut, Uttar Pradesh
                              May 24, 2018
                              Resolved
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                              Resolved

                              Address: New Delhi, Delhi, 110024

                              On 22/05/2018, i donated 10000 in 2 transaction to india rehab center towards a child who i was told was in the icu at btrc hospital noida. Later when i asked for the receipt and the tax deduction form 80g 12a which i was promised by the organisation, they completely stopped responding. On enquiry i found out there was no such child admitted to the hospital and there were numerous complaints about the organisation on the internet. I immediately called the customer care to stop the transaction and filed a payment dispute. Please look into the matter.
                              Jun 25, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 25, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Kindly approach India Rehab Center for further assistance on your issue.

                              -Anay
                              HDFC Bank Customer Assistance
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                                C
                                Chittaranjan1991
                                from Bengaluru, Karnataka
                                May 23, 2018
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                                Address: Anantapur, Andhra Pradesh, 515211

                                Cancellation of One Assist Membership
                                I am Chittaranjan Shaw, a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number without my concern on date:23/05/2018. Credit card ending number is 0970. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-
                                HDFC Bank customer support has been notified about the posted complaint.
                                May 23, 2018
                                Updated by Chittaranjan1991
                                Cancellation of One Assist Membership
                                I am Chittaranjan Shaw, a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number without my concern on date:23/05/2018. Credit card ending number is 0970. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-
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                                  T
                                  Tarun Singh Gujral
                                  from Mahad, Maharashtra
                                  May 23, 2018
                                  Resolved
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                                  Resolved

                                  Address: Pune, Maharashtra, 411060

                                  I bought a iPhone X on 26 January 2018 from reliance digital Pune and take a HDFC Consumer Durable Loan as that time offer is going on 12000 Cashback in 90 days on hdfc credit card and consumer durable loan but there no cash back in my account no one is giving proper response need resolution ASAP.
                                  Conusumer durable loan num- [protected]

                                  Contact num- [protected]
                                  Jun 26, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 25, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Kindly note that Cash Back will be posted post 90 days from the date of the transaction. Also, the Cash Back will be adjusted against your monthly EMI.

                                  -Anay
                                  HDFC Bank Customer Assistance
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                                    Legacy
                                    from Bengaluru, Karnataka
                                    May 23, 2018
                                    Resolved
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                                    Resolved

                                    Address: Kannur, Kerala, 91
                                    Website: HDFC

                                    Dear sir/madam,
                                    Today evening around 5.30pm i was doing an online payment in karnataka state nursing council registration. I got the otp and i entered the otp and suddenly shown the server error and i could not take the appointment. Lost the amount 510 rupees from my account. My card no. [protected]. And kind return my money and please do the needful.
                                    Thanks,
                                    Seena francis
                                    Mob-[protected]
                                    Jun 29, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 24, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We observe that the said transaction is approved and yet to be debited to your credit card account as on date. We request you to revert us with the dispute form available in our web site under the following path to the mentioned address to enable us do the needful. Forms Center > Credit Cards > Cardholder dispute form HDFC Bank Cards Division No.8, Lattice Bridge Road Thiruvanmiyur Chennai – 600 041.

                                    -Manoj
                                    HDFC Bank Customer Assistance
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                                      Bhuvaneswari Sethuraman
                                      from Bengaluru, Karnataka
                                      May 23, 2018
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                                      Address: 560048

                                      Hi

                                      My name is s.bhuvaneswari. my cust id is 21827033 and my credit card number is [protected]. Without any notice one assist have charged 1899/- from my credit card.

                                      request you to kindly CANCEL the one assist membership and refund the amount as early as possible.

                                      regards
                                      S.Bhuvaneswari. ( [protected]@yahoo.com)
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                                        R
                                        raajesh dudam
                                        from Hyderabad, Telangana
                                        May 23, 2018
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                                        Address: Warangal, Andhra Pradesh, 506002

                                        Centurion Bank — NOC OF TWO WHEELER LOAN

                                        I HAVE GOT TWO WHEELER LOAN FOR MY HERO HONDA PASSION PLUS . REG.NO. AP 36 M 3432 IN OCT-2004, THROUGH CENTURION BANK- WARANGAL BRANCH OF TELANGANA NOW(DIVIDED BEFORE IT WAS ANDHRAPRADESH) COMPLETED THE HP LOAN.
                                        AFTER COMPLETION OF THE LOAN I HAVE RECEIVED THE ORIGINAL R.C. BOOK FROM BANKERS.
                                        BUT I HAVE NOT RECEIVED THE NOC.
                                        WE NEED THE NOC.,
                                        please guide me how to proceed further and i dont know whom to be contacted ther is no branch in warangal.

                                        WITH REGARDS,

                                        FROM.
                                        SARIAH.T
                                        BHRAMMANAWADA,
                                        WARANGAL.
                                        [protected].
                                        HDFC Bank customer support has been notified about the posted complaint.
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