[Resolved]  HDFC Credit Card — Unauthorized payment for insurance

I am using HDFC credit card for the past two year, , they given some health insurance scheme. I took one year only. They also told it will be renewed after our confirmation for the subsequent year. But after one year they two times asked me through phone, I didn't agreed and told to not renew. But after one week automatically detected money from credit card. I tried to contact customer care. But no phone banker is connected. Now also the same situation. Now fully automated by HDFC, only blocking/loan on the credit card only we can speak directly to the phone banker. The customer care number is[protected]but we cannot reach the phone banker. Even small issues also I cant speak to them. I really fedup. Even sending mail also there is no response. Now I am losing my money.
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Nov 3, 2020
Complaint marked as Resolved 
I have sent an email, to [email protected]. response received from HDFC as Complaint registered on 03.10.2020 but no one talk to me so far. Thay given RE:'HBL=071-561-526' reference number for complaint. But still they are informing to refer the HDFC bank websites and same contact number. We are fed up and unable to contact them. Waste of time and money. They are taking nearly 15 minutes, but finally informing you contact ASK EVA. That also useless for customer.
Nov 03, 2020
Updated by sivagrapes
Not resolved. Simply they are indicating resolved.

I have sent an email, to customerservices.[protected]@hdfcbank.com. response received from HDFC as Complaint registered on 03.10.2020 but no one talk to me so far. Thay given RE:'HBL=[protected]' reference number for complaint. But still they are informing to refer the HDFC bank websites and same contact number. We are fed up and unable to contact them. Waste of time and money. They are taking nearly 15 minutes, but finally informing you contact ASK EVA. That also useless for customer.
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