HDFC ERGO General Insurance Complaints & Reviews

Dear Sir,

My Policy No. is 50062926 and my Address is,
1. 146, New Kotgaon, Near Railway Crossing, Ghaziabad (U. P.), Pin- 201001.
2. C/O Mr. Narendra Singh, 217, Sddharth Enclave, Ram Nagar, Roorkee, Distt.Haridwar, (U.K.) .

The Policy Documents can be dilevered only on the above mentioned addresses.

Thanks.

I had made the payment vide cheque # 500005 drawn on HDFC Bank. The payment (Rs.13844/-)was debited to my A/C on 5thDec'09. I have been trying to contact hdfc ergo in delhi Mr Puneet Sachdeva(M [protected])& mumbai Ms Jaishree Rathore([protected])but to know avail. Can you help me.

Hi.

Am Vikas Mehta. i had atken a Health Insurance policy from HDFC ERGO General Insurance on 23 Oct 2009.

UHID NO. HDFC[protected].

REf No. HR[protected].

Claim id No. 1096/1 and 1097/1.

Under above mentioned policy i was given a health indurance of rs.2,00,000.

I was ill on 28 oct 09 and was admitted in balaji hospital in paschim vihar new delhi, referd from there to VIMHANS new delhi.

a total bill amount came to near rs.49,000. asVIMHANS is not in HDFC ERGO General Insurance Cashless Hospitals i paid the bills in cash .

Later on when i submitted all the documents to the FHPL New Delhi ( TPA for HDFC ERGO).

The required documanetation ( bills , reports, doctor's prescription) evertything was submitted on 11 Nov 2009. After that again some issue was raised by FHPL for more documentation required from Balaji Hospital again on 25 Nov 2009 the required documents were submitted to FHPL New Delhi.


From that date till today there is no solution or a documented reply from the FHPL or the HDFC ERGO.
We have been doing constant follow up with FHPL offices in New Delhi & Hydrebad offices speaking to various individuals but nothi g is going in favour of the claim.


Reauest you to please look into the matter and get it closed at the earliest.

Regards
Vikas Mehta
[protected]

Re: 'HDFC ERGO GI Co Ltd=[protected]' Claim Ref. No.327413 (Dt.26.11.09)

Dear Sir,

Thanks for the responce and give me the information regarding discrepancy of <chassis no missing>.

I regret to inform you of your reason, discrepancy of <chassis no missing>.

How could you make the policy for the period from 3rd June 2008 to 2nd June 2009 without any chassis number? And how could you also renewed it for the period from 3rd June 2009 to 2nd June 2010?

Why you could not inform me about "missing the chassis number", when you make the policy and at the time of renewal?

As per the norms I paid full premium for the two years. You have not checked the RC copy that is the discrepancy on your part. I am not liable for the same. So I could not compromise for your mentioned reason.

As per you information you provided, my claim approved for Rs. 1573/-, where I made payment at the garrage for Rs.3430/-. The claim amount sould not below for Rs.1800/-.

Please verify the same, and give me a clear claim details about my vehicle no.WB26C4888.

At the same time I wish to inform me you that I have applied to RTO for the new RC Book with chassis number.

I think your company should not compromise the discrepancies/negligencies from your part. I am waiting to get your clear clarifications for all above of my quries.

Thanking you,

Spandan Gain
11.12.09

copy to:
(a) ConsumerComplains.in



[protected][protected][protected][protected]
From: Grievance Cell <[protected]@hdfcergo.com>
To: spandan gain <[protected]@yahoo.com>
Sent: Thu, December 10, 2009 6:02:28 PM
Subject: RE:'HDFC ERGO GI Co Ltd=[protected]' Claim Ref. No.327413 (Dt.26.11.09)


Dear Mr. Gain,

Thank you for your e-mail dated 9th December 09.

We wish to inform you that,there was a discrepancy of <chassis no missing> in your RC copy. The revised document was handed to our surveyor on 8th December 09.

As per the current status, your claim is approved for Rs. 1573/-

You shall receive your claim cheque shortly.

We trust that the above information is to your satisfaction.

For any further queries please feel free to contact us on:

Toll- Free Helpline :
[protected] from any Landline & Mobile
[protected] from MTNL or BSNL Phone

[protected] Local / STD charges apply )

E-mail address : [protected]@hdfcergo.com

Sincerely,
Central Operation Service Group
Policy Holders Services

-----Original Message-----
From: spandan gain ([protected]@yahoo.com)
Date: Saturday, December 05, 2009 12:16 PM
To: [protected]@hdfcergo.com ([protected]@hdfcergo.com)
Subject: Claim Ref. No.327413 (Dt.26.11.09)

HDFC ERGO General Insurance Co. Ltd.
6th Floor, Leela Business Park,
Andheri Kurla Road,
Andheri(East), Mumbai 400 059.
Phone :
Toll-free : [protected]accessible from any Mobile and Landline)
[protected] (accessible from any MTNL and BSNL Lines)
Fax : [protected] ,
Email :




Claim Ref. No.327413 (Dt.26.11.09)



Dear Sir,

Please refer to the above-mentioned claim reference number lodged by me on 26th November 2009 from SREE RAM MOTORS, Tollygunge, Kolkata. This is very unfortunate that as on 9th December 2009, I have no information about my claim status of my car WB26C-4888. Status is still showing "Claim Assigned for survey" from 26th Nov 2009.

I have no the information like the delay procedure of your company.

I have to think for further renewal for the reason of delay service of your company.

Thanking you

SPANDAN GAIN

09.12.09



Claim Status
Policy No VP[protected] Claim Ref No 327413
Proposer's Name SPANDAN GAIN
Claim Intimation Date 26/11/2009 Loss Date/Time 26/11/2009
Current Status Claim Assigned for survey
Claim History Claim Assigned for survey
26/11/2009 - Claim intimated

Hi,

I work with Freescale Semiconductor and we have a Mediclaim Policy with HDFCergo through Paramount Health Services(PHS) as TPA.I would like to register my complaint against PHS and HDFC Ergo.

PHS ID :- 2501197
Patient Name : Radha Devi


My Mother Complained of acute gidiness,headache and difficulty in walking in Early mroning Hours.I took her in Emergency to the Fortis Hospital Faridabad at 6AM in the morning.The doctor on duty tried to make her stable by some Injection and other treamtent but didn't find any improvement in her condition.She was not able to even sit on her seat.
As a result the Doctor advised us to admit her.

she was admitted and again examined by the Neurologist doctor for Cerebeller signs such as Tendom Walking, Knee heal etc.The Doctor informed us that she may be suffering from Acute Virtigo(Posterior Circulation TIA) and adviced us to get the tests like MRI,CT Scan,Blood and Urine tests.All of the tests done were incidental to the problem which my mother reported.Her MRI reports were normal.The Doctor Suggested to keep her under observation for some time.She was kept on antivertigo treatment along with other Symptomatic treatment.

After observing her condition to be stable and after 28 Hours of hospitalization,we opted to Discharge her.She was discharged on request with follow up Medical Prescription advice(such as Ecosprin) for 5 days and again consult the doctor.

The Insurance company rejected the hospitalization with a note that "Hospitalization was primarily for Investigation
and hence can't be compensated.The Investigations could have been done as per OPD".

How can they say that we went primarliy for investigation and these could be done as a part of OPD?

1)I had to admit my mother in Critical Condition.She was in no condition to even sit and So how can the insurance comapany expect me to wait for the day to get her diagnosed in the OPD for the same.

2)Secondly I took her to the Emergency ward where she was given some basic treatment, but her condition didn't show any improvemt even after one hour.As a result,only on the advice of the Doctor,I admitted her in to the Hospital.

3)All the tests that were carried out were incidental to the ailing condition of my mother and were conducted on the advice of the Doctor.


Please suggest me how can I take this battle forward through the Consumer Court platform.The whole process has been a mental torture for me.Even during the hospitalization of my mother,I spent crucial hours hanging around the TPA guys to get a cashless claim for the same.I was working like a co-ordinator and messenger between TPA and Hospital Staff.
These guys are trying to prove a genuine hospitalization to a false claim done mainly for Investigation.

Regards,
Rajeev Sharma
[protected]

We have an auto policy no VP[protected] valid as of 6/6/2009 for an honda accord car. We had requested an NCB certificate for the same to be delivered to us on the 6/6/2009 as well as forwarded advance payment on the `policy. However even after the visit of Ms Bhakti and Mr Sameer, associate Managers to our office and subsequent calls to them with an commitment to deliver our NCB certificate by the 6th, the same was not delivered nor were they professional enough to call and inform us the reasons for the delay.
This is our second experince with HDFC ERGO, as previously our office had registerred an claim for an incidence for the car and registerred the same online as well as phone. Unfortunatly, no one from their end called or followed up. We were further shocked when the renewal was sent NCB was not included even though no claim was made or paid. This amounted to cheating and only upon taking the matter to the senior level was the NCB correctly stated and correct renewal amount insurance premium notice sent.
Under the circumstances, due to the above experience, we requested for the NCB certificate to insure our new car and tranfer the old one.
However even with their staff meeting our Director Mr Bandukwalla in person and promsing improved services with a commitment to deliver the NCB certificate on the 6th june the same was not done.
In so much as even, in these small but important matters the company staff are inefficent, and make commitments without requisite authority .
We wish to register our complaint for their poor and deficent service.
Strongly recomend that HDFC ERGOb should be an company to insure with as a last resort with poor expectation of any service.