SRL Diagnostics — Test reports not provided on time

Address:

Karnal, Haryana

Hi,

I would like to lodge a complaint against SRL laboratories Limited, Sec-12,Karnal. I had a given a urine sample of my mother for KFT examination on the 4th Feb.'13 at around 11 AM. The branch representative asked us to collect the reports on the same day evening at around 6 PM , but unfortunately reports were not ready . On enquiry, the branch manager told us that since the machine was not working and we have sent the samples to Gurgaon center for examination and you will get the reports by 12 noon of 5th Feb'13. On enquiry at the given time, I again got the same answer that the reports are yet not ready , and you will get the reports in another 3 hours. Just because of this , we had to cancel our appointment with the doctor twice and my mother ,who has been suspected with Swine Flu , couldn't get the correct treatment from the doctor . I wish to get a refund of the sample examination fee, and a compensation of Rs. 5000 above that, for the inconvenience and insufficient information provided by the SRL branch. Had it been informed to us at the time of giving the sample, we could have given the sample to some other laboratory.