SRL Diagnostics Complaints & Reviews

This incident took place at Talegaon Pune, where I hired a srl branch to collect samples via home visit which they did - but they ran wrong test for one particular diagnosis and now are refusing to either rectify their mistake or even communicate with me

I had raised request for my child's urine routine sample collection on[protected] night where in on call staff Mr. Raju Kumar (SRL Fortis, Noida) confirmed for sample collection for next day morning 8am.
But till 9am no one came. After contacting him he gave me number of sample collection person name Mr. Honey Singh. After that he told he will be coming in 10-15 min and dragged the collection till 11:30 pm and still said that he will reach in another half and hour. Based on his confirmation today morning I collected sample of my son at 8am itself and took Doctor's appointment for the evening considering the report will come. But the way irresponsible type of behaviour shown by SRL was not expected.
Also this is for the second time happening. Earlier for Sugar fasting test the sample collection boy reach my home at 12pm against my appointment of 7am. Height of irresponsible behaviour.

Patient name - Anvi Gupte F14 years
Thane

Lab has processed dengue test sample today instead of yesterday and due to this my daughter treatment has been delayed. This is very serious matter. Need a quick action and response.

We visited a SRL diagnostics at andheri east, under Vikas paradise bldg. We wanted to get IGG Mumps, measles and chickenpox blood test done. We knew the market rates hence did not confirm the charges with the receptionist. After taking 3 bottles of blood we got a quote of Rs. 10970. We rechecked the prices for the same tests with SRL DIAGNOSTICS, Ghatkopar and they quoted Rs.5400 and Rs. 4590 after discount. Such fraudulent staffs/company's should be fined or be behind bars. Attaching the screenshots of the whatsapp conversation with both the SRL centers

Mere Dr. Ne test kuch or likha tha or mere test galat ho gaya mujhe aapke employee ki laparwahi ki wajah se please suggest kare mujhe test karwana hai sahi mera Dr. Prescription or aapki report dono maine attached kar di hai please do the needful.

Dear Team,

This is to inform about a recent test I got from SRL which caused a life threatening instance for me.

I had my Lipid profile tested on April 15th 2023 and got a result which made me worry about my life and health.

I am a 27 year old man who got his Total Cholesterol as 271 and Triglycerides as 1076 when tested from your diagnostic.

This high triglycerides made me feel...

This happened to me so many times(at Goregaon West SV road center ) that if I call them for an appointment they never have appointments available for at least 7-9 days ..
Also once I walked in directly (as I was told they act pricey and will never give appointment to portrait they are busy )they all were sitting and chit chatting including the doctor but they refused to do so and started suggesting other options to take test done from ..I wonder whether they are serious about working or they are just burning managements money.

Henceforth I will inform all my near and dear ones to avoid going to SRK diagnostic labs ever .

When ask for report executive told me server in not running you will come after 1 hour when reached 2nd time after 1 hr and ask for the same he replied ''server ma choda Raha hai aur customer bhi" using very bad and abusive language... please let me know your culture in the company.

Hi,

On 23 have submitted the sample for Platelet count of my daughter.
as she is diagnosed as dengue.
Fraud SRL provided with false result (Platelet count of 33000). After that i immediately run to the nearby hospital. their doctor done proper investigation and CBC. In hospital report CBC platelet count was good (1.62K )---last 3-4 day. i have submitted may sample for test in SRL.Now look like none of the report...

Today, 3rdSeptrmber 2022, we had a prior appointment scheduled for my daughter Srijeeta Mukherjee vide Accession no.#0031VI001791 for Echocardiology using Doppler. We arrived on time but due to doctors late arrival at the laboratory we had to wait. So far so good.
When the patient went for her turn the attending doctor shouted at her and asked her to come the next day giving the alibi that patient has not brought the prescription which was already attached.
Actually doctor might had some pre-determined assignment which getting delayed might have made him to give such statements without going through the attached documents given.
My question is how come a doctor be so irresponsible attached with a private diagnostic center also how the diagnosis was performed is quite questionable?
The doctor who arrived late should be apologise to the patient party in contrary where he is accusing the patient and asking her to come the next day is literally unexpected. I request a written apology from the doctor as his rude behaviour with the patient led the patient crying while she came out after the test and was noticed by everyone present at the premises.

On June 2021, I had an agreement with SRL DIAGNOSTICS to open a franchise in chennai. I paid 50, 000 inr as a security deposit. But, unfortunately I was not able to establish it due to personal reasons. After that, I was following up CHENNAI SRL kilpauk team get back my security deposit. But still I have not received. Very poor response from them. I would say this company will soon expire from the market due to their work process, lethargic mentality. I felt very bad having this tie up with north Indian company.

Went for a blood test for my father,
Phlebotomy name Aarti was in-charge in the morning shift, where she was not able to collect the blood she literally bend the needle which puncher the nerve, the time I asked her why are you bending the needle my father had a very sudden pain being a heart patient I was tensed so I told her plz stop the collection it's ok we are moving from here. It was a very rude behaviour where she screamed at me and told me aisa nahi bol sakte aisa nahi kar sakte where she told me aap karlo collection.This is a unacceptable behaviour of miss Aarti she is not at all experienced and cannot do the collection.

Just a request from my side to SRL plz take some action or else this is going to be very bad time for the company you will be loosing your business.

Please note that I booked an RT pcr with complete fever panel costing Rs2500. They told me that you will receive Covid rt pcr within 12hours of sample. It has been more than 52 hours and the call centre folks have no Idea of the status of my reports.

I went SRL diagnostics center today in Faridabad Sector 35. It is owned by mr. Harish Bisht. Not a single mark for cleanliness. SRL is a known brand for lab tests but this is completely unacceptable.I have visited other centers as well which are clean but here it was full of mosquitoes so much humidity no air conditioner. The staff at the center was polite when complaint them for mosquitoes they themselves said they have already raised it to their owner but he is ignoring. When talked to owner he said "baarish ke mausam mai aajate hai" this was the response. If someone is coming for test and by getting bitten by the mosquito if someone suffers from dengue or any other disease who will be the responsible. Will never suggest anyone. Totally disgusting atleast there should be proper air conditioning or atleast cleanliness so that one can visit hassle free.

I Naveen Kaushal, 63, Male gave blood samples around 10.30AM on 17th July for health package and others amounting to Rs
5080 to one Mr Raju who came from A16 Health centre Hauz Khas as per cash receipt. It was assured that the results shall be provided same day. It is very sorry to inform that even after the lapse of more than 24 hours the report was not received. My daughter, who herself is MBBS/MD and Asst Prof in ILBS Delhi on enquiry from the concerned about the delay was given the reply that some pest control was going on etc etc thus the delay. This is the clear case of medical negligence and lack of services. It is submitted that 1. Either the amount of Rs 5080 be returned to my Paytm account of [protected] or the matter shall be taken up with appropriate consumer body and the issue shall be widely publicised.

We have provided sample to Aarogya Wellness Center, 196, HUDA plot, New Devinder Vihar, Sector 56, Gurgaon, an authorized centre for SRL Diagnostics on 09.07.2022. Report was supposed to be prepared on same day evening but after 4 days also same is not provided by SRL and no call from the side of SRL. On enquiry we came to know that sample is not traceable. Due to delay in report patient is not being diagnosed and suffering. We have no faith in the report as after five days if they are providing report that may be wrong report. We have paid Rs. 2255.00 on 09.07.22 vide receipt no. 19763 of Aarogya Wellness Centre. Now we want refund of our paid money along with componsation for non diagnosis due to non availability of report as patient is suffering with disease which is affecting the condition of patient.

I have booked a lab test ANA and ACCP serum for Tanvi saxena wide no 0081VF020680. SRL lab has promised me to get me reports up to evening of 24 june.but still i have not received the report of ANA.
I have been told that sample is not accepted at bombay lab till now.
Instead of many calls to customer care i did not get reports till now.i think sample is misplaced.
Such irresponsible behaviour is not expected from this lab.
Please always be assured for reports.
Iadvise you not to book test from srl if you need urgent or time bound report.

My name is Jayesh thanvi from Jodhpur Rajasthan, I booked home collection of blood for my father in law (Vinod Purohit), it was booked by Mr. Yash of SRL. He confirmed test charges as Rs.1100/-, and Rs.50/- for reports delivery. This appointment was for today I.e Monday(09.05.2022), but unfortunately after continuous follow up I was told at 10.45 am that if we need blood to be collected for test then will have to pay Rs. 500 to 700 extra. Which is not acceptable.

Thus is the third time we are getting test done thru SRL in jodhpur and before that we have been getting it done from SRL chandigarh also, being regular customer we are very much disappointed with services and the response from staff.

I hope it will be taken care seriously and SRL will not let us switch the Lab for future tests .

I hope SRL will never want to face this matter in Consumer court. Kindly look into it.
Waiting for your favourable and prompt action .
Jayesh Thanvi
[protected]

Whenever we go for test always given one reason that machines are not working and behaviour is very rude of workers. And do not open the lab even at 7am

Hi Sir,
This is regarding a Home Collection test that I had booked on 5th April through the SRL app. For whic i received the call and my tests were re-booked. Executive on call told me that I will receive the sms shortly for next morning (6th April) appointment for which I didn't receive sms and so, 6th April morning when I called customer care again, they were not able to see my booking in the system. So, now after my complaint, they re-booked it. For which i received the msg for collection date 7th April. I tried to reach out to number which I had received in the sms but to my surprise the number didn't had incoming services. So, I called up again to the customer care do that my one more day doesn't get wasted as i have my Dr's appointment planned on Tuesday. But i was assured that ma'm don't worry technician will call you for sure. But again today morning noone came and called me. Then, I kept on calling customer care atleast 10 times to get an update on technician's name and number. And they kept making excuses of giving me a call back but noone ever did. Then in afternoon executive named Yash called and assured that he will call me by 1:00 pm but he too didn't call back to confirm tomorrow's booking. I still don't have a booking confirmed for tomorrow. Sir, I m writing to you because I have always been booking with SRL Noida. And normally I don't face this issue that after confirmation booking nobody turns up. But this time I am in Moradabad and I am totally disappointed. Seems like worst service ever and I may never book with SRL in future.
Looking forward to a response from you.
Yours sincerely
Neha Goel