Healthifyme — Incorrectly charged money and refused refund

Website:HealthifyMe.com

I have the exact same experience where I was told that whenever I wanted to exit from it, it was possible and money would be refunded on pro-rata basis. This meaning, if I cancel the subscription after 2 months, I would be only charged for 2 months of service and rest 10 months would be refunded. and now I am being charged 750+ 1450 (the bank interest charges) which was initially mentioned as being “waived off” and paid by HealthifyMe on my behalf.. @healthifyme @TusharVashisht @SachinShenoi are in the business of cheating n fleecing customer of their money n trust. money charged wrongful, is refused to be refunded without undue cancellation fees + bank interest charges.stand with a begging bowl instead!
they refuse to provide the internal and external escalation grid and have not been responding to any email or Twitter.. it’s been over 15 working days and now I am told to wait for another 15 days or talk to the bank..
The point to note is I raised my cancellation the same day I signed up for the plan and hence why should there be any charge..
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Apr 28, 2022
Updated by Be_liev
The sales person/ HEAD DIETICIAN DIBYA from HealthifyMe sold me an annual subscription of Rs. 15750/- which was supposedly a ZERO cost emi plan however when the money got charged to my account it showed a interest charge of 1284. Which was instantly raised as a concern and hence demanded a cancellation and refund.. HealthifyMe delayed/ procrastinated the same cancellation. And now is refusing full and complete refund and is charging 750+ 1450 towards bank charges etc
See here the bank SMS:
Dear Customer, You just made a purchase of Rs. 15750.0 at HealthifyMe Wellness Pvt Ltd.
Go easy on your wallet with ShopSe Instant EMIs.

Transaction details -
Transaction id: S0504220XXXXXXXXXX
Amount: 15750.0
Amount saved using ShopSe: 1283.62
Final Amount: 14466.38
Interest charged by bank: 1284.2
Total amount payable to bank: 15750.58
Tenure: 12 months
Bank: XXXX Bank
EMI : 1312.55 /month
Please note: EMI conversion is subject to approval from your bank.
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