[Resolved] Healthkart — I order my protin impact whey isolate supplement but order is not accepted and payment is accepted and my balance is deducted in my pnb account

parvesh dohrey

from Vikasnagar, Uttarakhand

Address:	Haridwar, Uttarakhand, 91
Website:	www.healthkart.com

I order my protin impact whey isolate suppliment at 9 pm 28 march 2017 but order is not accepted and payment is accepted and my balance is dedducted in my pnb account

how is that, and their is no helpline numbers in this healthcart site
this is not fair, this is a biggest mistake by healthcart site

i want my payment back
plz resolv this as soon as possible

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May 3, 2017

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2017

HealthKart Customer Care's response Dear Parvesh, sorry to hear about your last experience with us. Would request you help us with the registered mail Id so that we can fetch the payment details.

Also, please be informed that there are cases where the payment gateway deducts the money from your account, but then faces issues in connecting further. In such circumstances, it refunds the money back to the source within 7- 10 business days. So, be assured your money is not under any risk.

P.S. - For any further query, ring us at[protected] from Monday - Saturday between 9 AM - 9 PM, our CC Folks will assist you.

Thanks
Stay Healthy
Team Healthkart