[Resolved] Healthkart — id hka[protected] the product received was damaged and i want a refund

Sayak Biswas

from Bankura, West Bengal

Website:

www.healthkart.com

I received my order of muscleblaze xxl super gainer today and i was totally in shock after seeing it's condition. It was totally damaged and the powder was coming out from a small hole at the top. This is just ridiculous, it was my first order from healthkart and i am absolutely disgusted. A small hole made at the top, i doubt if it was unintentional.
These are some of the photos of the product i received.

I have been trying to call them but it just won't connect. I want a refund for this product

+2 photos

Was this information helpful?

No (0)

Yes (0)

Oct 15, 2018

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2018

HealthKart Customer Care's response Hi Sayak,

Apologies for the inconvenience caused. As per telephonic conversation with our support team the concern has been already taken up with our relevant team so that we can get this investigated and get the issues sorted at utmost priority. Request you to please allow us 48 working hrs as you are an important part and we're working real hard to sort out this issue.

For any further concern please get in touch with our customer support team at[protected].(Monday to Saturday from 10 AM to 7 PM).

Thank You
Stay Healthy
Team Healthkart

Verified Support

Sep 11, 2018

HealthKart Customer Care's response Hi Sayak,

As per telephonic conversation with our support team we are arranging reverse pickup for the delivered product. Please check your registered email address for more information about pickup of the product.

For any further concern please get in touch with our customer support team at[protected].(Monday to Saturday from 10 AM to 7 PM).

Thank You
Stay Healthy
Team Healthkart