Healthkart — Missing Items

Healthkart — Missing Items

K kirru21 from Yarada, Andhra Pradesh

I've placed order for MB Multivitamin and INLIFE Vitamin D3 quantity of 2 each. But I've received only 1 each, and I completely forgot that I placed order for 2 and I didn't realize that only when I accidentally came across the healthkart order email. When I check my card and my HK account, I paid for 2. When I tell them the same, they say that its past 14days of their return policy and can't do anything about it now. I trusted these people and I did not bother to check, my mom just accepts the order throws the carton away and puts the products aside and we leave them there for a week due to this covid thing. When I raised the issue to them, they talk about the quality while my issue is about the quantity I'm their loyal customer since 2012, if this is what I have to go thru, I can't imagine what they're doing to the new customers Do not blindly trust them, do your checks and do not let them take the advantage of this pandemic Was this information helpful? No (0) Yes (0)
HealthKart customer support has been notified about the posted complaint. Verified Support Jul 21, 2020 HealthKart Customer Care's response Dear User, Greetings from Healthkart. We can certainly understand the concern, we wish to take a closer look into this. We would request you to please share the order/contact details with us, we will get this check for you on priority. For any further assistance, please feel free to contact us at[protected] or write to us at [protected]@healthkart.com (Monday to Saturday from 10 AM to 7 PM). Assuring you of our best service always. Thank You Stay healthy Team Healthkart! Jul 21, 2020 Updated by kirru21 Order ID HKD[protected] Verified Support Jul 23, 2020 HealthKart Customer Care's response Dear Kiran, This is with reference to your e-mail dated Jul 21, 2020. However, based on your request we have "re-investigated your complaint" at all the quality levels however, perceived that respective product had been delivered in our circumscribed and compliant quality parameters. Hence, we wish to perpetuate on our stand. We thank you for your patronage. Assuring you of our best service always Yours Sincerely Customer Service Team Healthkart Jul 23, 2020 Updated by kirru21 Still waiting for your response Verified Support Jul 27, 2020 HealthKart Customer Care's response Dear Kiran, This is with reference to your e-mail dated Jul 23, 2020. We wish to reiterate that, based on your request we have "re-investigated your complaint" at all the quality levels however, perceived that respective product had been delivered in our circumscribed and compliant quality parameters. Hence, we wish to perpetuate on our stand. We thank you for your patronage. Assuring you of our best service always Yours Sincerely Customer Service Team Healthkart Jul 27, 2020 Updated by kirru21 I do not need to lie, I'm your customer since 8years and check yourself if I have ever came to you with such issues. Please do not be bothered, my issue is not solved and it will never be solved by you. I got the same response on email and also the same here. The rating and complain will remain until I get the products I paid for. So that other people can see it and beware It's true you people have taken the advantage of the pandemic and I got fooled and I'm never trusting your service again.
Add a Comment	Share
Submit Close