[Resolved] Healthkart — ON (Optimum Nutrition) Essential Amino Energy

Faseeh Ali

from Mumbai, Maharashtra

Address:

32/1C, Mominpore Road

I am writing to you to raise an issue about Sports & Fitness

The issue that I have experienced was: My recent purchase of ON (Optimum Nutrition) Essential Amino Energy is not consumable as when I open the package the seal was broken and the product was spilled all over the lead. Powder lumps are formed and even the desiccant is covered with lumps all over it. It's is clearly mentioned 'do not use if seal is broken'.

Performa Invoice for Order #HKD[protected]
Placed on: Feb 1, 2021
Delivered on 6/02/2021

Either to replace the product or refund my money.
The account is registered with my phone no. [protected]

+6 photos

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Aug 10, 2021

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2021

HealthKart Customer Care's response Dear Faseeh,

Greetings from Healthkart.

We regret the inconvenience caused, we would request you to please refer to the communication being sent to you on Feb 11, 2021.

For any further assistance, please feel free to contact us at[protected] or write to us at [protected]@healthkart.com (10 AM to 7 PM).

Assuring you of our best service always.

Thank You
Stay healthy
Team Healthkart!

Feb 12, 2021

Updated by Faseeh Ali The response was not helpful neither your customer care service as this situation is not made up and HealthKart clearly denies taking ownership of the defective product sold. I want this to be replaced or refund my money since the delivered product is not consumable.

Verified Support

Feb 17, 2021

HealthKart Customer Care's response Dear Faseeh,

Greetings from Healthkart.

It is pertinent to mention that user’s satisfaction is always our priority.

We also wish to emphasize that we consider strict adherence to compliance our moral and we strongly believe that it reinforces our commitments to our users, as we ensure that their interests are protected at all times with respect to their purchase with us.

However, as a consequence, based on our thorough investigation respective products had been delivered in our circumscribed and compliant quality parameters inopportunely, the said order #HKD[protected] does not qualify for any next action (returnreplacementrefund).

We thank you for your patronage.

For any further assistance, please feel free to contact us at[protected] or write to us at [protected]@healthkart.com (10 AM to 7 PM).

Assuring you of our best service always.

Thank You
Stay healthy
Team Healthkart!

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Comments

Faseeh Ali

from Mumbai, Maharashtra

I am not satisfied with the response towards my complaint and its clear negligence towards the customer's concern. I am not going to use the product and thus wasted my money on relying on this horrendous service from HealthKart. I wish to take legal action so no one else should suffer and the seller should act responsibly.