[Resolved] Healthkart — opened seal product received

jeet117

from Mumbai, Maharashtra

Address:	Kanpur, Uttar Pradesh, 208021
Website:	Www.healthkart.com

My order no is hkm[protected], it was send via xpressbees courier with tracking no.[protected]. It should be deliver to me by 11 september, but i get this on 13 september. It is a xtreme force muscle fuel anabolic 5 lb.
It is not send from healthkart warehouse, it is send from esn mumbai without quality check. Healthkart is also doing same like shopclues, snapdeal and amazon. They send product from their associate without quality check. So there is no guarantee of authenticity.
When i opened this box, i get product in opened seal condition. I complained about this to healthkart. Healthkart wants to send back to their associate for quality check.
Now here is a problem vendor send me a product in name of healthkart and now vendor will check its quality if vendor will satisfy then healthkart credit reward point in name of return, if vendor will not satisfy then he will dispatch same product to me, so now i m totally depends on vendor. Aa everyone knows that why vendor will accept his fault. So healthkart is only taking commission. No quality check done via healthkart before shipping.
I get a garbage of 5lb of 2213 rs. Healthkart should quality check before shipping. My money is gone. Healthkart has also take his commission because i ordered product on healthkart, which is send via vendor like shopclues.com

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Oct 22, 2017

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

HealthKart Customer Care's response Dear Sir,

We understand the level of dissatisfaction experience by you and we sincerely apologies for same. However, we want to assure you that the products which are available on our website are original and are from the reliable vendors only. Authenticity is our utmost priority and that's the reason we procure original product form genuine vendors only. But as per your complaint, you have received damage product and so we have already arranged the reverse pick up and also escalated the issue to our relevant team as well as to vendor to check on same and create a better shopping experience for you in future.

Appreciate your time and support.

Thanks & Regards
Team Healthkart

Sep 20, 2017

Updated by jeet117 You want that i sent back product to your cheater vendor.when vendor will satisfy then you refund me in form of reward point.if your cheater vendor will not satisfy then you will dispatch same garbage to me.is anyone agree that healthkart's cheater seller will accept his fault?
Why you didn't check quality before shipping.my product is came from your cheater seller to me, there is no quality check done by you.
I cheated by your seller.my money has gone.and also your pickup boy refused to seal the product infront of me.as i get a message that if pickup boy don't seal the product infront of me, then i refuse to handover.
I also called your customer care same time and your executive also talked with him.but i didn't get any confirmation email or message that t can give the product to your pickup boy without seal ( which is done by pickup boy according to healthkart's message)

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Comments

Py1996ch

from Nagpur, Maharashtra

I have ordered from HealthKart and give them advance payment by online banking, they have send me tracking number of my parcel but its not arrived yet. I have visited near post office but they said that’s your problem we can’t say anything about that.

balu sathaya

from Karaikkudi, Tamil Nadu

I order hi basic omega 3 on sep 14-2017 . When I got the prodect it’s ok but now it’s inside I see some defects and also I eat one cabsul. On the day I had a bad stomach pain... pls check the photo blew and can’t act me i want to replacement for this product...and my order number is HKM[protected]