[Resolved]  Healthkart — Received Damaged product and return denied

I placed an order with Healthkart ( order id : HKI[protected] dated 24 Apr, 2021. The product was received in a condition which was damaged and I asked for a return. I had also prepared a video while opening the box and same is attached here for reference. Healthkart has denied to accept return claiming product was shipped after due diligence. They must ensure product safety till delivery. The attached video shows no damage to outer box but inner pack is clearly damaged.
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Aug 5, 2021
Complaint marked as Resolved 
HealthKart customer support has been notified about the posted complaint.
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Hi Kapil,

Greetings from Healthkart.

We wish to inform you that we are unable to check the order details, would request you to kindly share the order details at [protected]@healthkart.com, we will get this checked for you on priority.

For any further assistance, please feel free to contact us at[protected] or write to us at [protected]@healthkart.com (10 AM to 7 PM).

Assuring you of our best service always.

Thank You
Stay healthy
Team Healthkart!

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