[Resolved] Healthkart — TRUEBASICS heart omega3 antarctic krill oil

myname22

from Bengaluru, Karnataka

Sep 10, 2022

Address:	BRIGHT LIFECARE PVT LTD,PARSVNATH ARCADIA,M G ROAD,SECTOR 14,GURGOAN 122001
Website:	healthkart.com

Healthkart hkd[protected] | ticket no:[protected] - fake product delivered which is harmful.

The product delivered on 26 Aug 2022 was not passing authentication, when tried reaching out to customer care of healthkart. on the same day of delivery. They asked for pictures which i provided. No response. I tried reminding them but they again asked for the same picture. Later they started wasting and dodging instead of giving resolution on sending non authentic product. This time they wanted me to send video of the same pictures that were shared earlier. This kept on repeating without any solution.They are dodging which clearly indicates the fake product sold in market.These are health related and if fake product are sent it is very harmfull and might create life endagerment.it's more than 15 days now without any solution. healthcare is just dodging asking for pictures and videos repeatedly. they have sent fake products. pls help

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Oct 14, 2022

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2022

HealthKart Customer Care's response Dear Chandrachud,

We regret the inconvenience caused.

We wish to inform you that we have highlighted the matter to the concerned teams to look into the issue for your Order #HKD[protected], shall get back to you within 48 - 72 business hours and the same has been notified via email as well. We would request you to please refer to the same mail trail for further updates.

We request your cooperation in the interim.

Yours sincerly,
Team Healthkart.