[Resolved] Healthkart — undelivered product

Mandeep ĸalra

from Delhi, Delhi

Website:

www.healthkart.com

I ordered on whey from healthkart and along with that 10 whey sachets were free. I received the whey but not the sachets and it said delivered under order id hki[protected].
Contacted the customer care via email and they asked me for pictures of the carton from all the sides which i threw already. Now who would keep the carton?
I never had a bad experience shopping online, cannot expect such things from healthkart. I don’t have the pictures, what is healthkart going to do about it?

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Jan 18, 2019

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2018

HealthKart Customer Care's response Dear Mandeep,

We regret the inconvenience caused to you.

We understand you've reached out to our support team regarding the missing product & the issue is not resolved yet, but we'd like to help you by escalating this concern further & sort it at the earliest. Would request you to allow 24-48 business hrs to investigate into the matter & share the final resolution with you.

For any further assistance please feel free to reach us at[protected].(Monday to Saturday from 10 AM to 7 PM).

Assuring you of our best service always.

Thank You
Stay healthy
Team Healthkart!

Verified Support

Dec 18, 2018

HealthKart Customer Care's response Dear Mandeep,

We wish to inform you that a replacement order has been placed for ON (Optimum Nutrition) Whey Protein Powder, 10 sachets/pack Chocolate product, you will be in receipt of an sms/mail as soon as it is dispatched and the same can be tracked at order status on our website by logging into your account.

For any further assistance please feel free to reach us at[protected].(Monday to Saturday from 10 AM to 7 PM).

Assuring you of our best service always.

Thank You
Stay healthy
Team Healthkart!