[Resolved] Healthkart — unsealed box delivered (protein damaged and spilled out)

shreyansh120

from Bengaluru, Karnataka

Website:

www.healthkart.com

I ordered for 2 4kg value packs of raw whey protein. One pack was okay which for the other pack the outside box looked well sealed. When i opened the box one buckt was not sealed even though the tub had a authenticity tag with code #hmm2dx2. The inside packet was not sealed properly and the it had also sm powder spilt in the tub. The batch no is areuf073.

The incident has happened on 24th september and i have been trailing them since over 25 emails and endless telephonic conversations have taken place but no result on the same.

Please help!

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Dec 22, 2017

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2017

HealthKart Customer Care's response Hi Shreyansh,

Please accept our sincere apology for the inconvenience caused.

As per telephonic conversation with our support team, a replacement order has been placed for MuscleBlaze Raw Whey Protein, 8.8 lb Unflavoured product with shipment order ID:4255965-S27351. Also we'll try to deliver the replacement order as soon as possible.

We hope you're happy with the resolution.

For any further assistance please feel free to reach us at[protected].(Monday to Saturday from 10 AM to 7 PM).

Thank You,
Stay Healthy!
Team Healthkart