[Resolved]  Healthkart — Wrong and old/used product delivered

Address:

Bhopal

Order - HKD[protected]
Received on 24.09.2022
Opened on 26.09.2022
Product ordered - NitroTech MuscleTech 8.8lbs
Product Received - Used, old and unsealed Combat Protein 4lbs

Remedies exhausted - Mutliple emails and phone calls on customer care.
Requesting - Replacement or Refund (Both denied)
Ticket No. - [protected]

I had ordered NitroTech MuscleTech 8.8lbs but received Used, old and unsealed Combat Protein 4lbs in a small packaging (which cannot be used for 8.8lbs products). I approached customer care a number of times. However, customer care representatives tell me that on holding inquiries with the vendor, courier service and referring to "packaging video" and "weight of courier", my claim does not qualify for refund or replacement. However, none of the material relied upon for rejecting my request is being shared with me as "company policy". I have already submitted all photos and videos but my grievance is not being addressed at all.

The company does not understand the simple fact that the box I received cannot in any scenario be used for 8.8lbs. The company representatives have been unable to answer this too but still are denying my claim for refund or replacement on vague and evasive grounds.

It has been more than 10 days and I have been cheated of about Rs. 14, 000.

Kindly help.