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[Resolved]  Healthkart — Wrong Product Delivered and Unresolved Query

Address:Bright Lifecare Pvt. Ltd. 3rd Floor, Parsvnath Arcadia, T 01,M G Road Sector-14, Gurgaon - 122001

Hi,

I have purchased Whey protein Muscle tech Nitrotech performance series - Milk Chocolate USA 4Lb(Rs.6399), but Product delivered was same product Milk chocolate India 4LB (Rs. 5900).

Since that i have contacted healthkart support team via mail, call and shared the product pictures packaging details as they requested. They keeps promising that my query will be resolved in 24hrs/48hrs/72hrs. It's been 10 days my issue is not yet resolved.

Product purchased on 15-Aug-2022
Product Delivered on 20-Aug-2022
Query Raised on 20-Aug-2022
Unresolved for last 10 days.

Ticket No: [protected]
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Sep 23, 2022
Complaint marked as Resolved 
Spoke customer support team and got Refund.
HealthKart customer support has been notified about the posted complaint.
Verified Support
Aug 31, 2022
HealthKart Customer Care's response Dear Arun,

We regret the inconvenience caused.

We would like to inform you that our issue has been highlighted to the relevant team and we shall get back to you as soon as we hear back from the concerned team.

We request your cooperation in the interim.

Yours sincerely,
Team Healthkart.
Verified Support
Sep 02, 2022
HealthKart Customer Care's response Dear Arun,

We wish to inform you that the reverse pickup of your order #HKA[protected] has been arranged and will be picked up in the next 3 -5 business days and the same has been notified via email.

Once received at our end, the product has to undergo a few quality checks and you can expect to hear from us within 7 -10 working days post pick up and quality inspection.

We request you to intimate us via call/ email, once the reverse pick up is done along with the tracking id provided by the courier person during pick up.

Yours sincerely,
Team Healthkart.
Complaint comments 
2 Comments

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Comments

Hi,

How long it will take ? How long customer should suffer? Is there any timeline? listening to this from day one of my query. Kindly take back your wrong product back and refund my money.

FYI, Sharing screenshot of your team asking time on every day whenever I mail/call them (24hrs/48hrs/72hrs), no progress yet.

Ticket No:[protected]

Order #HKA[protected]

Reply
Ticket No:[protected]

Hi,
Product has been delivered on 14th September 2022, Kindly update current status.

Reply

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