Apr 18, 2024
Updated by rameesh agarwal Complaint against
JioMart
Online grocery shop
Mumbai
Our grievance stands as follows
(A)
It is with reference to the following order consisting 3 KG tomatoes.
Your delivery man has come which other two items but without tomatoes telling today tomatoes are out of stock. He told, if you return these two items also, tomorrow I could bring all three items including tomatoes. Therefore other two items are also return. Make sure all these three items are delivered tomorrow.
It is very regretfully observed these days we have started facing from jio Mart with all our orders. What's wrong with you people.
Our another order of ayurvedic medicine were delayed for over a week and then you cans hold it over veg reason. Don't constrain us to take up the matter for all these harassment due to your deficiency and negligence to the regulatory authorities and to the consumer court under the consumer protection act 1986.
(B)
Refer our previous email, where we have pointed out how you delivery man is playing mischief at the time of delivery. But you did not care to look into the matter and consequently you have put the remark against the following order as returned, without going through our previous email about what happened at the time of delivery of this order where your delivery man told us to return back the two items and then only he could deliver all the three items tomorrow with tomatoes which was not brought by him today telling it was out of stock.
So this type of harassment and mischief are played by your delivery man Deepak Kanojia and you are taking no action against him, expecting customers to remain harassed.
RK Agarwal
Attached
Order detail showing wrong remark as return
Apr 19, 2024
Updated by rameesh agarwal Complaint against
Healthmug Pvt Ltd
(Online pharmacy)
New Delhi
There official customer care email ID
[protected]@healthmug.com
LEGAL ULTIMATUM
Required to be submitted to the accused, before filing the suit in the consumer court.
1. As per the final closure report, received this day, from the PG portal, we are advised by them to file a suit against you in the consumer court, for taking the complete payment in advance but not delivering the medicine but making a false excuse that you had delivered the medicines to us, and thus trying to cheat us over manipulated replies for the last four months. Being constraint we are giving you this legal ultimatim to refund back the amount in 7 days or we will take the legal action against you in the consumer court for the recovery of our payment along with heavy compensation and penalty entirely at your risk and cost and consequences, under the consumer protection act, 1986 which make a legal note of.
2 in your reply to PG portal, you have blindly said, you have delivered it through your courier on so and so date. What made you afraid to provide all the relevant delivery details, to prove if you had genuinely delivered the medicines as falsely claimed by you? Your such vague reply has no meaning in law as you failed to submit all the relevant details of the delivery as asked by us but delayed to reply month after month but never furnished the actual details of the delivery which you never made. Your such persistent delay to reply without any substantial delivery detail itself is a concrete evidence against you for your false statement, which would be clearly proved in a single hearing in the consumer court.
Submit immediately the following details to substantiate your false claim of delivery.
1. The courier delivery memo
2. The courier payment memo
3. Name of the delivery boy who delivered the medicine at our doorstep
4. Date and time of the acute delivery
5 OTP sent by you as the order was COD
6. Proof of sending OTP to us.
7. Screenshot of the message informing us about a delivery of the concerned medicine
8. Email copy sent by you after the delivery was successfully made. Date and time of such email to verify it with our inbox.
3 No need to provide any detail in the case, as they have been already and sufficiently submitted to you directly and through PG port. Also no further notice, nor required and not to be submitted by us as per the law of the land, to drag you to the consumer court to be prosecuted and convicted for your fraudulent ways to take all the money in advance, then refuse to deliver the medicine on fake excuses, severely punishable under the consumer protection act, 1986.,
RK Agarwal
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