Helios Watch Store Complaints & Reviews

I had placed an order online at the Helios watch store on the 14/2/2020.
I haven't got any updates on the parcel, no tracking information, and product not yet delivered. Tried calling up customer care they said they would look in to the matter, but they never did. And now they just do not pickup the phone at customer care. Extremely outrageous and ridiculous attitude! Never ever buy anything from this stire online. In the name of free...

I urge no one should order any watch using thier online store. They will show as instock when you order and they will say out of stock even after getting the payment for the same. Very poor customer support and there are no email response. Shame on tata group, such a highly valued indian company merged with unprofessional people. How they managed to get license to sell products here, wondering. Raising a complaint in consumer court and they...

Hi team,

I have returned the product with original packaging in unused condition. The tracking no.[protected] shows product delivered on 7th jan. I have written several emails and made many calls however the refund is still not initiated and nobody has contacted me. Can you look into the issue on urgent basis and confirm. The product is an expensive fossil watch....

My compliant is with reference to a Fossil Watch purchased from Helios Watch store online. The purchase invoice reference number is[protected].

I received the product on 28th Dec 2018 and I raised a return request via call at – [protected] and via email at [protected]@titan.co.in

The are only giving me different numbers to call on and there is no solution to this problem till date.

Since their...

I ordered a tommy hilfligher men's watch at your online website helios by the code "cash on delivery" on 02.12.2018. They informed that i'll be receiving an email shortly and this is to confirm my order. But i have not received any email yet. I'd like to know whether my order is confirmed and when i'll be receiving it.
Email id: [protected]@gmail.com
Phone :[protected] /[protected]....

This is to inform you that watch was purchased from helios watch store on 10th april 2018, against tax invoice number[protected] amounting to rs. 127585/- (Including gst of 19462 from retail unit of titan, no f -21, first floor, oberoi mall, goregaon east, mumbai.

Follow up is continously done, but no revet from them. We tried to contact at above address but there is no response.

Gst credit of rs 19462/- is not...

I have bought two fitbitversa from phoenix store 15 days back. That time the computer was not working so the staff told us the person will deliver at my residence the invoice and will explain the working of the fitbit watch. Till today they have not come my place even after repeated calls. Now they are not even answering our calls. I had trusted name titan and i had paid the full amount in cash. Ceeling sorry and at the same time angey in...

I bought a kenneth cole watch from helios pune, which had some
Problems after 3 months i submitted my watch to the store for
Repairing as it was in warranty they told me that you will get back
This watch after a month but actually nothing happened after a month
When i inquired they told me i will take another 15 days meanwhile i
Got transferred to gurgaon i told them to send my watch to ambiance
Mall...

We had purchased a watch from your V.R. mall, Surat branch. At the time of purchasing this watch, it was committed by your dealer that there will be no scratches on your watch. But presently we see that there are so many scratches found on outside dial of the watch. We met your dealer but they did not give us any satisfactory answer. Kindly look into the matter and do the needful. Ref: Doc. No.[protected] Dt:26/01/2018...

I bought giordano watch from lifestyle recently. After reaching home i observed that one stone on the dial is missing, so i took the watch to lifestyle asking if they can exchange and they told me that they cant exchange watches and i need to visit service center.
I visited phoenix market city bangalore service center and they told me that its done only in indiranagr service centre i. E hilios showroom service center.

I...

I got the titan edge watch model number 1575qca31 in 2013 for my marriage at helios mg road branch bangalore, i had no issues till last year and i had to change only the battery, suddenly the needles was so free that it was movable when tapped on the 🤚. 2 months back i took it to helios showroom which is in ashoka pillar jaynagar branch to get it checked. The service advisor said there is known issue and will be rectified and took 30 days...

I am highly displeased to mention the worst level of customer service i have ever got from a shop/vendor i. E. Helios and shocked though it’s a part of esteemed tata group. I have been in touch with one of your executives (Vivek) in bangalore to buy a tag heuer carrera watch (Car2012. Fc6232). I raised an enquiry on-line and he confirmed me the availability of the same along with 40% discount. So it was available for 302800 – 40% = 181680....

I am highly displeased to mention the worst level of customer service i have ever got from a shop/vendor i. E. Helios and shocked though it’s a part of esteemed tata group. I have been in touch with one of your executives (Vivek) in bangalore to buy a tag heuer carrera watch (Car2012. Fc6232). I raised an enquiry on-line and he confirmed me the availability of the same along with 40% discount. So it was available for inr 181680/- (I. E....

I bought this watch from your the great india place mall, noida store yesterday[protected]. I was quoted a price of rs 116400/- and discount applied to this price. The price showing on your web site for this watch is rs 107700/-. This is not a fair practice. Please have the difference of rs 8700/- refunded to me.
The advisor in the shop mr rakesh saini spoke to someone senior to him and quoted this high price. This is unethical practice...

Seema pawar is a employee at the helios store in the westend mall in aundh. I entered the store and wanted to reduce one block of the watch that i had bought, and the brand being skagen. So i was forced to buy the watch from amazon.com since it wasn’t available anywhere and i had emailed “skagen” as well. And i expected help from helios as before buying the watch, i had visited the store to look for the same watch that i had lost and...

I have ordered for a fossil ch2869 and a michael kors mk6141 on 22.06.2017 but have not received the watches as yet on 07.07.2017. The guwahati store contacted me for confirmation which i accorded on 25.06.2017 and was assured that i shall receive the watch in 5-7 working days. But to my surprise i have not yet received the delivery and despite several messages to the guwahati outlet, i am not getting any response. Please refer pictures below....

Sir/Madam,
I am Sri Bikash Jyoti Nath, a resident of PHE, Bamunimaidan, Guwahati (Assam). I bought a Tommy Hilfiger watch with variant No: TH1791230J on 01/01/2017 from the Helios showroom at Guwahati. After one month, I found that the dial colour of the watch has been faded and so I brought to the notice of the manager at the showroom on 11/02/2017. He mentioned that the watch has to be sent for repairing and will be delivered after...

Hi, this is Snehalatha with membership no [protected].
I have been buying all my watches from Helios stores, would like to share the bad experience of late.
Had purchased a new brand Annie klein, not knowing the brand personally had purchased it trusting Helios as a brand, the glass got shattered on the first day o[censored]se, from a simple fall.
Tried contacting store for service, was informed that that need 120 days to replace...

I have ordered 2 watches from the helios order #DN2017622 Bengaluru and DN2017742 Bengaluru first on 25th Jan and second on 26th Jan. As per the offer the delivery deadline was 24 hours. I only received the confirmation call after 24 hours. The delivery has still not been done as of 29th Jan.
I have made multiple calls to - Elijah on [protected] and also to Helios store[protected] everytime with a false promise that watch will...

I had ordered this online watch day before yesterday. Plz find attached for your reference. However the rep from the Oberoi mall calls me and states that the watch is out of stock.

My question is if the watch was out of stock why did the system let me order that watch.

On further insisting when the watch will be delivered when I was ready to wait even for a month or so, the rep was rude and said he dnt know...