[Resolved]  Heritage Foods Limited — Worst Customer Experience - Free item not provided

Address:

500028

Dear Sir/Madam,
I have been shopping with Heritage Fresh Super Market since months.
I have been to the store recently on 03rd Nov '16 which is located at Hockey Grounds, Masab Tank - Shanthi Nagar, St. Ann's Girls School Road, Hyderabad, Telangana - 5000028.

Date: 03rd Nov 2016
Time: 19:55:36
Bill No:[protected]
POS ID:01

I have purchased a 3Kg pack Washing Powder of "HENKO"(Product name: P HEK STCHDETP3KG). There was a Water Bucket which was a "Free Item".

One of the store person has said that the free item was not available at that time and said me to visit on 05th Nov.

I have already said to the stores person that I have purchased HENKO washing powder only because I was getting a free Washing Bucket.
I said him that I do not want it to take it and asked him not to bill. But that person promised me that bucket would be available on 05th of Nov for sure and forced me to purchase it.

As suggested I went on to the store on 05th Nov.

Now the store manager said me to visit after 10th of Nov and promised the same that he would make sure the washing bucket would be available.

I went today to the store as suggested by the store manager and asked for the free item.

Now he said me to visit on 16th Nov.

I was really blank and said him that I would escalate this and have returned home.

-- I have still not opened the HENKO washing powder pack because I am ready to give it back if I do not get the free item.
-- I have wasted my petrol visiting multiple times to the store in which the free item does not give me any value.

I request you to consider this as a humble feedback of mine and see that this would be escalated to the right contact to provide a good customer service.